Find cheap flights from Milan Malpensa Airport to Louisiana

Find cheap flights from Milan Malpensa Airport to Louisiana

Round-trip
Economy
Milan (MXP)
Louisiana
Fri 12/4
Fri 12/11
Any month
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Good to know

Low season

May Best time to beat the crowds with an average 5% drop in price.

High season

September Most popular time to fly with an average 7% increase in price.

Average price round-trip

$837 (price for this month)

Top tips for finding cheap flights to Louisiana

  • High season is considered to be January, February and December. The cheapest month to fly to Louisiana is January.

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Top 4 airlines serving Milan Malpensa to Louisiana

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 28,809 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."

Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"

Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."

Pros: "Once boarding was over, flight and crew were great."
Cons: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."

Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."

Pros: "Predictably late."
Cons: "Be on time."

Pros: "Comfortable seats"

Cons: "In flight movies would be nice . Tight seats for 6.3 huy"

Pros: "Great experience!"

Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."

Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."

Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."

Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"

Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"

Cons: "Snacks"

Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"

Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."

Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."

Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."

Pros: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Cons: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."

Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."

Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."

Pros: "Good service and on time."

Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"

Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"

Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"

Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"

Pros: "Easy transition through customs."

Pros: "Crew was kind and helpful. Snacks were great!"

Pros: "Great flight . Even got here early"

Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."

Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."

Cons: "Paid first class. Got served after people in coach."

Pros: "New aircraft A320"
Cons: "Late,"

Cons: "1 hour flight delay"

Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"

Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."

Pros: "Friendly crew"
Cons: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."

Pros: "It wasn’t bad or good."

Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"

Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."

Cons: "Seating was tight"

Pros: "They ran out of food on the plane"

Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."

Cons: "No space."

Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"

Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."

Cons: "Too little leg room; hit entrees poor tasting"

Pros: "The crew was very friendly and helpful."
Cons: "The delays, we change to gate three times, Delta never told us why the changes or announce them. If it wouldn't be for Trippet Pro, where I got notices, I would not have known about gate changes."

Pros: "La ponctualité."
Cons: "Variété des boissons proposées."

Pros: "Poor"
Cons: "Poor"

Pros: "Crew are the best!"

Pros: "The crew was astounding"

Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."

Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."

Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."

Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"

Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"

Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."

Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Pros: "Great crews, excellent customer service"

Cons: "No entertainment facilities"

Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"

Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."

Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."

Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."

Cons: "Food"

Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."

Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Cons: "Missed the flight due to late landing from earlier connection"

Cons: "Na"

Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Pros: "If the flight would have leave in time we would receive our luggage in time"

Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."

Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"

Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."

Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."

Cons: "My baggage was broken"

Cons: "the food is terrible."

Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."

Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"

Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."

Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."

Pros: "The service and food were excellent plane was clean."
Cons: "No entertainment system"

Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."

Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"

Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"

Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"

Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Pros: "Late"
Cons: "Late"

Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"

Pros: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Cons: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."

Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."

Pros: "Everything was great!"
Cons: "Nothing to complain about"

Pros: "Quick boarding, arrived 30 min early, fast exit and quick bag retrieval"

Pros: "Crew was amazing."
Cons: "First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future."

Pros: "Crew was great. Seats and leg room better than other airlines."

Cons: "They took too long for check in. The crew was confused"

Pros: "Crew was great, plenty of food."
Cons: "The announcements ran a bit long toward the end of the flight. Quite a bit long"

Pros: "Crew was good. Cramped seating as usual."
Cons: "Extra seat leg and knee room like 4 more inches would make all the difference in the world."

Pros: "The crew was great, however the other passengers made the flight back unbearable. Everything from bad body odour to a child kicking my seat."
Cons: "I didn’t realize I had to preselect food options prior to. There wasn’t a veggie option when they got to me. The crew was super apologetic even though it was my fault."

Pros: "I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent"

Cons: "No individual TV on such a long flight"

Cons: "The plane was warm which became uncomfortable for the second half of the 9 hour flight. Also they had some issues with double booked seats and having to move people around which delayed takeoff. The staff did a good job of making the best of a bad situation thoug."

Pros: "Meal service"
Cons: "Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow"

Pros: "Check in was a breeze, and the food was good!"
Cons: "Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee."

Cons: "No free juice and water. Everything is for purchase. No seatback entertainment. No internet."

Cons: "I had to get off the plane."

Pros: "Quick flight"
Cons: "Boarding ticketing had rude personnel"

Cons: "My checked bag didn't make it from Barcelona to my destination (new orleans)."

Pros: "arrived 8 minutes early"
Cons: "Was told at gate ALL bags had to go in hold. Once bags labeled and on bus NO ONE else was labeled. Took labels off boarded; plenty of overhead room. Why lie to us? Also asked insurance pay out limit of lost hold bag just in case. They refused to answer telling me I should buy a lock to lock bag in case it gets lost.What is that going to solve. Don’t go flying with BA if you have anything of any value or fragile."

Pros: "Flight was on time. Snacks and beverages available all time."
Cons: "Flight was operated by American Airlines. Aircraft was insanely old, with no personal entertainment system, but only a few overhead monitors for all passengers, which played OLD movies. That is unbelievable and unacceptable in 2018. Seats pitch was pretty small and I even had to fly on a broken seat that would not recline, for a 11 hours flight. The most uncomfortable flight I have ever flew. If that wasn't enough to make the experience the worst possible, flight attendance was rude! I strongly suggest to avoid American Airlines at all cost."

Cons: "We were late..had issues with carry-on unnecessarily... They didn't even serve water"

Cons: "Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it."

Pros: "Flight was not to crowded"
Cons: "Seat are smaller than usual"

Pros: "Nice comfortable ride from Heathrow to JFK , crew was terrific tending to all passengers , on time and get the service coming throughout the flight"
Cons: "Everything was good , no complaints."

Pros: "Flight was on time. This allowed us to make our connection."
Cons: "Tickets & bags checking clerk was rude; not very helpful."

Cons: "When trying to check in online the day prior, the British Airways system was unable to load my reservation. Upon arrival to the airport, the rather unambitious fellow at the check-in desk refused to look up my reservation and instead insisted that my flight was in fact through American Airlines. After waiting in yet another queue, I was sent back to British Airways, where it was confirmed that Iwas booked on the flight, but that it would be to late to check my suitcase. I am still at my city of origin in London as I write this review."

Pros: "Crew; very personable, answered questions, connection info."
Cons: "it was chilly and and no in-seat screens."

Pros: "I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect"
Cons: "the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic"

Pros: "the Entertainment system"

Pros: "Timelines, crew attitude and onboard entertainment"
Cons: "Seats are crammed. Too restrictive about carry on luggage. Asked us to check in as the bag was 1 cm taller than their measuring box. Significant delay in bags coming to conveyer belt."

Pros: "For an hour and a half flight all went smooth."
Cons: "You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!"

Pros: "Basically nothing about this flight was good."
Cons: "We arrived almost 3 hours early for our flight, and STILL ended up running to our gate to make it because we waited over an hour and a half in the bag drop line. There were only about 10 people in front of us in this line, but the guy working the counter had no urgency and would frequently stop to make jokes and chat with his coworkers beside him. There was another woman in tears because she was about to miss her flight. Then, once we waited in another insanely long, slow line to board, our flight was delayed over an hour with us sitting on the plane, which caused about half the plane to miss their connecting flights (including us) in London. This then caused us to miss our final connection in the states, which happened to be a standby flight. When trying to rebook a flight to the states from London, we explained how difficult it would be to get another flight out of our original airport in the states since it was now the weekend. The customer service rep informed us that as long as British Airways 'fulfilled their contract' to get us back to the one destination, it wasn't their issue how we got another flight back home."

Pros: "I like the way they treat people. Each crew member was friendly and worked very hard to please everyone"
Cons: "I have no negative comments."

Pros: "nothing really"
Cons: "Do not serve food or drinks without charging. Have to even buy water (bottled). The crew is not polite or friendly. I flew BA almost 20 years ago and swore I will never fly them again. I broke that promise as I booked a flight in Virgin Atlantic which had connections on BA. 20 years later the service still sucks and has gotten worst. No more BA for me ever."

Pros: "The flight to NO was good. Service was good as well."
Cons: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"

Pros: "Not much."
Cons: "The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight."

Pros: "London to New Orleans direct is an excellent route."
Cons: "Food was poor."

Pros: "Nothing"
Cons: "Rude employees, flight attendant actually kicked my partners leg on purpose. No beverage provided at all."

Pros: "The flight was on time and the tripulantes were nice and helpful."

Pros: "Crew and ground personnel extremely polite and helpful. Good entertainment selection. And there's room for everybody's carry-on! Comfortable airplane even on coach, besides the 2 sore points on the "don't like" pane."
Cons: "Airbus A380, so boarding and de-boarding took some time. Aircraft interiors are made per airline requirements, not simply by aircraft manufacturer. On an airplane that will always be use on long haul routes I won't expect the usual non-really-reclinable last row of seats. Moreover, the armrest does not disappear between seats when moved upwards, it goes up only 45 degrees. Quite a nuisance traveling with your s.o. or children if you want to lean on each other."

Pros: "The flight attendants on this flight where the best I've ever had!"

Cons: "I originally purchased a round trip ticket thru Kayak to be in Italy from 3/31 thru 4/12. I arrived 3/31 and a few hours later received messages that my son had passed away from a heart attack. My wife had been in Italy for a week at this point at a conference. We had to purchase tickets on very short notice to get home. I was charged over $2700 per ticket, nothing credited for the tickets we already had to return to the US on 4/2. So not only were we deeply upset at the loss of my son, we were pillaged by the airline with for very expensive tickets to sit in the last row of the jet. I certainly will remember this regarding future flights on British or American Airlines"

Pros: "Nothing notable"
Cons: "Nothing is complementary"

Pros: "Good seating & service"

Pros: "Got lucky and flew in a 777-300ER, very good flight experience overall."
Cons: "Perhaps a savory snack towards the arrival would have been better."

Cons: "Individual tv screens would be a plus."

Pros: "I used to think that British Airways was one of the classier emails. Unfortunately, they have become thoroughly mediocre. The meal was one of the very worst I've ever had on an airplane, entertainment system antiquated, no email, poor ventilation with no individual air outlet. Heathrow is an airport to be avoided if at all possible."

Cons: "Check in with bags was too slow with only one agent available and there were 30-40 people in line!."

Pros: "Bar option for self service. Large bathrooms. Yes attitude of crew."
Cons: "Waking me up when I am clearly asleep to ask if I want food or drink 3 times. I think passengers should not be disturbed. Forgetting to offer me duty free shopping later in flight when I clearly said yes I would like to shop and then when I remembered it was too late."

Pros: "A nice flight, a very professional crew. Overall, a very good comfortable experience"
Cons: "Would prefer something more nutritious, less fattening"

Pros: "Nothing"
Cons: "after 8 hours of delay after delay. Flight was cancelled. No flights available to New Orleans until the next day at 4pm. Had to be at work for payroll responsibliity. People counting on me for their paid. Hope I find another airline to make it home. Slept in airport with on place to go or eat"

Cons: "Just about everything but the crew"

Pros: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Cons: "On time departure and early arrival."

Pros: "Timely"
Cons: "No entertainment in the seatback or power for charging personal devices"

Pros: "I wanted to fly british airways because they have newer nicer more modern planes where even coach has electrical plugs. Seats are more comfortable. Imagine my surprise when my flight was changed to American Airlines on a plane that was so old the seats didn’t have inflight entertainment and they were way too small."

Pros: "The flight crew was incredibly friendly"
Cons: "Old plane with uncomfortable seats. Also, for a 10 hour flight there was only 1 new release and it was a kids movie"

Cons: "baggage damaged and lost"

Pros: "Crew worked hard."
Cons: "premium service was good including extra seat space"

Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."

Pros: "The helpful gate agents getting the assisted on board. The crew was friendly."
Cons: "The seats have no leg room. the person in front of me laid their seat back and I could not get out to use the restroom. The screen where my husband sat did not work."

Pros: "Service"
Cons: "Old airplane between MIA and SJU"

Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."

Pros: "Entertainment System loaded with movies Optional WIFI at cost Aisle seat Air quality / temp control was comfortable Passport control through JFK was straight forward and short for USA citizens"
Cons: "Food: Better to just serve a fresh panini than to go through hassle of heated mystery meal... Seat Assignment: I went to Malpensa airport the night before to assign seat, but there was no American Airlines gate agent nor partner airline that could help me...Even though this was AA199 purchased through British Airways. The B.A. check in said that they couldn't help"

Pros: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Cons: "See above ....."

Pros: "On time"
Cons: "Entertainment sucks, food, better eat a 7 eleven, confort very very baf"

Cons: "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"

Pros: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Cons: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."

Pros: "Quietness of the flight and easy boarding entertainment was good"
Cons: "Food a bit heavy and large and crew only ok"

Cons: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"

Pros: "The fact I was able to go home."
Cons: "The plane is old and there was combustion smoke smell in the cabin. The seats were also old and looked like repairs were made in some instead of replacing them. There were no TV’s in front of my seat reather the ones projecting on the corridors. Food was full of poor GMO ingredients with palm oil and high fructose corn syrup..... a disgrace coming from Italy."

Pros: "Just about nothing."
Cons: "Aged plane, aged bitter crew."

Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."

Pros: "The crew was nice."
Cons: "The plane was from 1970 and I mean that. A 10 hour flight with only main cabin tvs, no wifi or outlets? Atleast hand out ipads. The food was also absolutely disgusting. I know it's airplane food, but what a horrible first impression to anyone coming over to the US for the first time and they eat BBQ chicken that tastes like dirt."

Pros: "Old plane. No entertaining in seats for a 10 hour flight. Awful."

Cons: "Think this plane still had screens overhead vs personal screens."

Pros: "the flight attendant passing out newspapers calling them "fake news" was hilarious."
Cons: "when people lean back in their seats, i'm pretty much hit in the face because of the lack of space. so i also had to lean back in my seat to just get some face space. won't use AA again for long flights."

Pros: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Cons: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"

Cons: "Old airplane, bad food"

Cons: "Crew"

Cons: "Good flight!"

Cons: "I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall."

Pros: "Selection of movies, food, air hostess"
Cons: "There was no personal screen like most flights have now. We had to watch the movies on the general screen overhead; however, the sound for the headphones didn't work so we couldn't enjoy those movies. The flight was a non-stop 9hr flight, which made it seem very long without having entertainment."

Cons: "No personal tv's on an international flight, that is absurd Smallest seats I've sat in in years"

Pros: "Flight attendants"
Cons: "Cramped beyond belief. Can’t roll carry on bags through aisles. Seems they’re more narrow. Boarding seems something beyond common sense. On domestic flights I only fly Southwest unless a must do trip and they don’t fly there. Our trip over to Milan on British Airways was wonderful. Sorry the last leg was American Airlines.)"

Pros: "The crew was extremely personable, friendly, courteous and helpful. They must have come down the aisles about 20 times during the trip."
Cons: "The food was not great and the movie selection was pretty bad."

Cons: "Lost my next flight connection because this flight was not on schedule."

Pros: "The cabin was beautiful, the crew was SO friendly and very helpful in every way. The best Flight Attendants!!!! This was the best flight I've had in 30 yrs. I can't say enough great things about this leg of our trip. Food was good for airline food.....I just spent 9 days in Italy eating the best, so hard to compare with! I'm a retired Flight Attendant."

Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."

Pros: "The crew was very nice"
Cons: "How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats"

Pros: "Crew was nice"
Cons: "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."

Pros: "Not much"
Cons: "Initially the flight was booked with my wife and seated next to each other. Somehow during the switch in airlines the seats were separated. We were forced to see if we could find a passenger flying alone to switch with. Additionally the 767 did not have individual entertainment screen. Being able to watch movies of your choice makes a long flight more enjoyable."

Pros: "This plane seemed newer than the outbound one with better electronic controls Except for the baggage check in process, security etc. moved quickly and smoothly."
Cons: "Very long wait at the Check in Counter. I'm an AA member, (>20 yrs) but NOT eligible for Priority Check- in ? The Italian counter people sometimes took >10 min. to check in individual families. I saw two agents at one check in where the two seemed to just be chatting?! We were in that line over 45 minutes! Our own check in only took 15 seconds! Gates VERY far from the Check In counter."

Pros: "Ice cream as a snack was a nice surprise."
Cons: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"

Cons: "We bought 3 seats on Business class. My seat did not have the TV working. After flying for 2 hours the flight attendant gave me a portable TV, after asking multiple times. The food was totally horrible. The catering company that American Airlines uses needs to be replaced immediately. Flying TAP, Emirates, Latam, British Airlines , their catering company is very good. Flight attendants were sarcastic and rude. The service was equivalent if you fly coach class."

Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."

Cons: "Only one plane really gave me a bad experience. The plane was pretty old and cramped and the crew was very rude. Maybe they were having a bad day or didn't want to be in the old plane either, but their performance was bad. One of the attendants, I think his name was Juju, asked me is a soft voice if I would like a drink. With the engines roaring in the background I thought he asked have you been served a drink? I responded "No, I have not." And he started off serving everyone else. I had to call him and asked if he was skipping me and he replied "I asked you if you wanted a drink and you said No!" I explained the engines were loud and I mistaken his words and with an attitude he served me a drink. For the whole 9hr flight I avoided him at all cost and just responded to the other attendants. The other attendants seemed annoyed and would roll their eyes or make a face when people would try to pass them on the aisle, but I in their defense, they were moving a large cart in a small aisle. Passengers should have waited until the aisle was clear before moving. That was my only issue. The next flight was better with no problems."

Pros: "That we flew over the Atlantic safely. Pleasant enough crew."
Cons: "Very old airplane , the ones with a screen TV in the middle of the airplane."

Pros: "The crew was so friendly and helpful and especially kind to my five year old son."
Cons: "The plane was quite old and so the entertainment options were poor for such a long flight."

Pros: "Nothing, got food poisoning from the sub standard meal that apparently wasn't no fit for human consumption."
Cons: "Terrible good, overly surly service and broken luggage that made it across the Atlantic but couldn't make it from JFK to SFO without being thrown in assuming a 12 plus times. Worst trip I have flown in my lifetime."

Pros: "Nothing"
Cons: "Service, plane was old and didn't have screens. Food was terrible."

Cons: "The seat in front of ours had a box of some sort that took uo the already tiny space for stowing your bag or placcing your feet. In fact, sitting there would have been miserable and my husband had to move to another seat for ite 9 hour flight."

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