Pros: "Crew was the best experience, the seating was trash my back was killing me."
Cons: "Better seats? Lol"
Pros: "Amazing crew! No flight cancellation!"
Pros: "Great crew."
Cons: "Entertainment system malfunctioned constantly"
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "More print media to read on"
Cons: "Unacceptable delays"
Pros: "The flight crew was very competent and welcoming."
Cons: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Cons: "Waited in the runway and then taxied forever"
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Cons: "It was very hot in the cabin during the flight. Several passengers noticed."
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "Flight delay 5+ hours poor Service"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Pros: "The crew"
Cons: "The delay"
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Cons: "Board the back of the plane first"
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "Speed and comfortable kind bars were a nice touch"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Cons: "There were many empty seats, and when I moved from a cramped seat to a fully open row, the attendant rudely and humiliatingly admonished me for moving to a comfort+ from my "preferred" seat. It was unprofessional and extremely uncalled for. The seats were completely empty and there was no reason for him to admonish me loudly and rudely. I suffer from severe general anxiety disorder, fur which I take appropriate medications, but this incident caused an anxiety attack that lasted through the rest of the flight. Extremely disturbing that crew would behave so rudely and insensitively to anyone."
The airplane had mechanical problems and they changed the airplane really quick.
I loved the snacks, the attention and kindness from the flight crew and the fact that during the flight there wasn't much turbulence. Also we arrived earlier.
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "Is ok"
Cons: "More space between seat and free food"
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "The crew was nice."
Cons: "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Cons: "I didn’t like the food, worse I’ Ever taste"
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
Cons: "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"
Cons: "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
Cons: "No complains"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "Good food, kind staff, free booze"
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Pros: "Las aeromosas muy amables y profesionales."
Cons: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "It was comfortable, nice staff and had a meal as well"
Pros: "Liked that one of the flights ha a usb connection to charge my phone"
Cons: "It was slightly more cramped in the seating and it was very warm for the duration of the flight"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "The flight was fast and good service"
Cons: "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
Pros: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Cons: "We haven't left yet"
Cons: "Delays and no communication on transfer options"
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Pros: "The crew was great. Trent was outstanding"
Cons: "Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED"
Cons: "This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston."
Pros: "Seats are too crowded."
Pros: "Crew professional. Flight on time and clean"
Cons: "Seating room was horrible. My knees hit the seat on front of me, fortunately the gentleman sitting there did not try to recline. Seat very narrow As well as isle. Controls for monitor in seat back on arm rest and I kept activating it accidentally while trying to nap which was annoying. I’m 6’1” and 190 pounds so am not what I’d consider oversized but I’ve not been this uncomfortable on a flight in many years. Will make a note to avoid this line and plane in the future"
Pros: "Our flight attendant was the best!"
Cons: "The weather."
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "The crew was very good."
Cons: "We had a two hour weather delay and 4 gate changes. Had to unnecessarily walk from one gate to the next. Every time we got a. Texted updated we had a new gate number. Frustrating. Then the plane arrived from LaGuardia but there were no flight attendants so we had another 15 minute delay and nowhere to sit. Not happy"
Pros: "Everything was fantastic except I was a little squished; but I suppose that is to be expected on the economy flight. We did land later than expected but it ended up being just fine and I was able to connect to my next flight."
Pros: "Great service in business class, as always."
Cons: "Weather system on the way down, but the pilot and first officer were tops"
Pros: "the crew was great."
Cons: "quick flight. comfortable seats. lots of leg room"
Pros: "Overall I am so disappointed"
Cons: "Deleyed flight in Huston, my baggage’s stayed behind"
Pros: "Nothing - missed flight because of bad info from Kayal"
Cons: "Loss of day's vacation - hotel bill, rental car cost and missed concert - all in about $400 lost."
Cons: "The plane was 3 hrs late from dulles to houston ww were only given snack they should given us a full lunch."
Pros: "Is goood"
Cons: "Very good"
Cons: "La persona que me atendió para abordar y segundo avión con destino a Puerto Rico era una mujer desagradable mal educada trataba mal a toda persona que le estába. Verificando el boarding pass Verguenza me dio que fuera boricua"
Cons: "Couldn't get direct tv yo work"
Pros: "Crew was great. Very patient with a difficult situation."
Cons: "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
Pros: "Everyone was so very helpful."
Pros: "Nothing stood out."
Cons: "having to wait for the flight crew"
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "The planes appeared to be newer."
Cons: "We had very little leg room and my husband had a sore back after the flights."
Pros: "I really liked the price for the exact time I wanted to travel!"
Cons: "A bit cramped."
Pros: "Helpfully and we'll guided"
Pros: "Our Stewart on way was nice. Pilet was informative. Let us know what the weather was like and when to expect turbulence. Pointed out land marks as we flew over them."
Cons: "Seating was uncomfortable. Very little leg room and I am short. Can't imagine what it would b like if I were 6 foot instead of 5 foot"
Pros: "Service and comfortable seat"
Cons: "100 dollar baggage fee"
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Pros: "I got a window seat"
Cons: "Chair didnt recline"
Pros: "I got a fair price ticket and plane wasn't dirty ."
Pros: "Very friendly and kept us up to date with the issues we had with off-loading about ever 15 minutes."
Cons: "It took 50 minutes after we landed to park and get off the plane."
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "Fast boarding. Flights were on time."
Cons: "Very cramped seating in the back of the plane."
Pros: "I like the United check in person in Milwaukee / kind- helpful- informed. All United personal were polite and professional in spite of many delays , cancellations and upsets."
Cons: "Out going flight to Denver never made it to salt lake . Rebooking barely got us to connecting flights.... but made it we ran to connecting flight and did make connection. Returning, our first flight also never appeared ... two hours and 15 mins of standing in line to rebook We boarded another flight. In Chicago we stood in another line to rebook . Eventua"
Cons: "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
Pros: "Smooth ride, professional and friendly crew"
Cons: "Wish the cup "holders" in the tray were deeper"
Cons: "United would not put my bags on despite being at the counter 40 minutes before the flight. Then they put me on stand by for 6 hours during which time they lost my bags and ultimately not having a seat for me."
Cons: "Need water offered free"
Pros: "Flight itself was fine"
Cons: "3 hour delay taking off"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Pros: "This plane was pretty small (70 people) and not full, so boarding was fast. The crew was good, friendly and helpful. The pretzel snack things were good and unexpected for such a short flight."
Cons: "The plane was very loud and it was impossible to hear the crew and my partner. There was no entertainment which was fine because I brought my own."
Pros: "Flight was not longer."
Cons: "No free entertainment. Didn't give out headphones until an hour into the flight. Tight seating. No meal service."
Pros: "Got here"
Cons: "Lost luggage"
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "The crew was great. I don't know how to make the stars increase."
Cons: "Arrival times were accurate. Crew friendly and helpful. Freight was good."
Pros: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Cons: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."
Pros: "Awesome flight , great crew, couldn't ask for better"
Pros: "The timing of the flight for Tuesday night was right I don't have that much delays !!!"
Cons: "It’s Frontier. No food. No drink. But nice plane and arrived early."
Pros: "The flight, crew, etc. were great."
Cons: "I would have liked to get coffee or soda for no charge."
Pros: "Everything went smoothly and on time."
Cons: "Seats are not comfortable and under seat storage is smaller than other airlines so get kicked by person behind you."
Pros: "Yes the crew was very friendly and the seats were very roomy."
Cons: "The bad thing was our flight got delayed 5 hours and we didn’t get into Tampa until 1145 pm. Waiting around the airport that long was very tiring."
Pros: "No delay. Quick boarding. Fairly cheap."
Cons: "Have to pay for carry on and uncomfortable seats."
Cons: "How we were all told after most were ay the gate it was changed to a different gate once there we were told that it would be ay least 2hr late for maintenance. I'm handicapped couldn't get around that was time I could have spent with my family and I was Hungary snf needed to use the restroom which couldn't use until boarding. Very unprofessional I wouldn't give a better grade than a d'- not sure if I would use this airline again. At least we could have comped a free soda and chips. Since the airline new that was happening ahead of time and we could have made choice our selves what to doyou people charge for or fee for anything we might want to change but it's ok for you to treat us poorly sincerely Eugenio Cortez"
Cons: "Late also got here and had to wait 30 minutes just to get off plane"
Pros: "How can you pay for a flight and then have to pay extra to have a seat on that flight?"
Pros: "left on time"
Cons: "ridiculous how much they charge for a carry-on bag or checked bag, or to choose a seat. The seats are not that comfortable and I wish they could tilt back; my ticket was not that cheap for the things I listed"
Pros: "I arrived at my destinations safe on both occasions."
Cons: "The seats are hard as granite rocks, no leg room at all & they don't recline back at all, oh except if you want to pay for an emergency exit where you have to sign your life away to have a better seat. No complimentary beverages besides tap water. It's like we're doing your Airlines a favor by flying with you. I would never board an aircraft with the name Frontier on it again. Plus you charge a ridiculous rate for a checked bag. Never again & I bet you can guess what I will tell everyone I come across."
Pros: "2.5 hours is long enough to get thirsty, a cup of water would have been nice."
Pros: "How quick the flight was"
Cons: "How long to unbord"
Cons: "We were supposed to depart in the early morning. One and one-half hours before departure (so at the time one should already be at the airport), we received a text and an email indicating the flight was delayed. The delay was 12 hours. The flight was delayed one more time, and we finally departed 14 hours later. I asked the customer service rep about the reason for the delay, and he replied "that's a funny story." The reason was because the airline was understaffed and the crew needed to rest for 10 hours. That is not a funny story. We lost an entire day of vacation. Frontier sent by email a voucher for a small amount to be applied towards a future flight. After this terrible experience, I am very very hesitant to fly this airline again. The crew on the plane was nice. There was no flight to Denver, by the time we finally departed, we were put on a direct flight to our destination. The direct flight was nice, but we still lost an entire day of vacation. We had to rearrange all reservations and add an extra night in a hotel. The voucher in no way makes up for the loss of vacation and the extra expense in changing reservations."
Pros: "the stewards were outstanding. there were a lot of open seats, so the steward moved people around to the open seats so everyone would be more comfortable, and have more room. I accidentally pushed the call button and the steward was there before I could turn it off.Talk about fast service. And of course they were friendly and courteous. A wonderful experience."
Pros: "Flight time was good flight crew were nice and helpful"
Cons: "Delays were kind of annoying and the denver gate change was totally unexpected being i had to go to the frontier counter to have the associate print my ticket for me and had gate 36 for departure and flight left out of gate 40 ."
Cons: "Cancelled flight due to "weather""
Cons: "After flight delayed 2 hours due to seagull getting sucked into engine on landing (not Frontier's fault) I was stuffed into 7E, the smallest middle seat I've ever experienced, and I was in pain most of the flight. I am 6 feet, 190, not that big, and I couldn't bend down to reach the floor due to my head hitting the seat in front. Seat on first leg (also a seat-me-anywhere middle seat) was passable."
Pros: "Not much"
Cons: "Seats are hard with almost no padding and don't recline, can't have a carry on. Tray table is too small to anything on! Front tier from my favorite airline to my least favorite airline in a matter of a few years!"
Pros: "Not much"
Cons: "crew was not very engaged. Cramped, bumpy 3 hr ride...couldn't wait for it to end."
Pros: "My husband uses a wheelchair, and the boarding and deplaning went smoothly. Crew was friendly and helpful. Flights were on time in both directions, in fact we got into Denver more than a half-hour early. Price was good. I'm sure you get a lot of complaints, but I'm glad you charge for carry-on bags. It encourages people to check items rather than trying to overstuff the overhead bins.."
Cons: "Not sure why I;m being asked to rate Food and Entertainment; there was none on the flights. We paid extra for more legroom, and the seats were still cramped. I don't think my husband could have even gotten into a regular seat from a wheelchair. Of course, this is not unique to Frontier."
Pros: "I liked that I was able to select a seat."
Cons: "I did not like that I had to pay extra to select a seat, especially because the seat was not any more comfortable or spacious than the other seats on the plane. The staff rolled their eyes when customers requested service. I am never flying Frontier again."
Pros: "There were quiet babies on the flight."
Cons: "It took longer than usual to board and the staff kept going back and forth about going through the safety proceedures."
Pros: "very smooth flight and excellent pilot and crew"
Cons: "I didn't get to pick my seat on this flight and had to sit in a middle seat."
Pros: "Price, a non-stop route at a good times, friendly attendants and pilot."
Cons: "Paying extra for many things that are typically included (water, almost all seats, carry-ons), seats didn't recline and weren't comfortable if flight is long, no magazine to read."
Pros: "The crew was pleasant, professional and polite. Imagine they put up with a lot of disgruntled customers but, from what I could see, they in no way let this affect their job performance."
Cons: "- Additional hidden fees for seating (even for basic economy/ Coach) - Seats. They're great if you like sitting for hours in what looks like a reupholstered city bus seat. I'm usually not critical of seating as coach is never anything to write home about on any airline. But when I saw these in combination with the tray table (which was a great spot for 1 dixie cup and nothing else), I had to laugh. - **Carry-on bag fees were MORE expensive than checking a bag (also, not plainly advertised). Check the microscopic print as I'm sure its hidden somewhere. **My girlfriend and I are very lean travelers so we each normally pack one carry-on and one personal bag (for trips one week and under). This helps streamline our exit from the airport at our destination, minimizes the risk of our belongings getting lost, and also saves us money. We did not appreciate feeling penalized for our efficiency. -Multiple delays (both with flights themselves and also in retrieving luggage the at carousel... Even on international trips where I have had a checked bag, I've never actually waited an hour before to get checked luggage). It should be noted that the luggage delay happened on both the departing and returning trip. -Additional charge for onboard amenities. It should be said that I expect this sort of "al a carte" pricing model with "discount airlines" like Spirit or Frontier. So it wasn't a huge shock when I looked at the menu and found that even water was available for a ridiculous price. It did, however seem like insult to injury after being gouged for almost 100 dollars extra (roundtrip) for two seats and one checked bag. To Conclude, sometimes you have to learn lessons the hard way. I purchased these tickets with the thought that I was getting a monster deal over the airline(s) I normally use. In reality and despite our best efforts to cut costs, I was actually paying just as much if not more when all fees were factored in. I was less comfortable and much more inconvenienced for the same amount or possibly more money. I'm still laughing at how this could possibly have happened. I'm definitely not looking to rant, rave, or slander. Just looking to help other travelers avoid an experience that could be straight out of a sitcom movie."
Pros: "Everything went very smoothly. I have no complaints."
Cons: "No dislikes for this flight."
Cons: "Had to cancel the return flight. was informed by Frontier that it was a forfeit of the trip, it would be noted as a no-show. I have never had that happen with ANY other airline. Frontier advertises itself as a low cost option which just is not true. If you want a seat that isn't in he belly it costs additional fees, even $5.00 for a lousy seat. Unless nothing else is available I will not fly Frontier ever again. I am attempting to get a refund of the federal taxes that applied to my ticket which the airline has NO right to."
Pros: "Boarding and the crew were good."
Cons: "Frontier nickel and dimes you for everything and provides nothing. Our baggage was held on the plane in Milwaukee due to a storm, I had no problem with that, what I did have a problem with is that no one gave us regular updates like Southwest did with their passengers. When we went to the baggage desk Frontier was the only desk that was empty! They had a sign to go upstairs to ticketing, which was ridiculous because people were waiting to check in. We finally got our luggage at 6:45, our plane landed at 5. Only the first 3 rows reclined, of course those seats are extra. You pay for everything on this airline, they may have cheap flights, but you will pay more once they add on all their fees. As I said, never again."
Cons: "Not much leg room, no beverage served, there was a charge for soda and any snack. Also had to pay extra for carry on suitcase."
Pros: "The ground based crew for Frontier based out of Milwaukee General Mitchell International Airport singlehandedly saved my patronage with Frontier. I had a terrible experience flying in, and was not met with positive attitude by flight crew or provided with any solutions. After explaining my scenario to the airport based crew out of Gen Mitchell Int'l, they took care of my concerns and treated me with patience and respect. As a result of my experience with the three women and one gentleman at the Frontier counter, they single handedly changed my mind about never wanting to fly Frontier again. Thank you Milwaukee crew, I wish everyone was as talented and professional as you. JBT"
Cons: "Seats, lack of wi-fi, constant barrage of reminders to remove garbage as 'flight attendants are required to clean the plane's. Yeesh."
Pros: "We were greeted and told, "We can get you to SLC until tomorrow", but that quickly changed to, "we can potentially book you on another airline". Within 30 minutes we were booked on a Delta flight that got us to SLC through Denver 30 minutes earlier than planned. We enjoyed beverages and snacks on Delta that would not have been provided by Frontier. The clerk at the Frontier ticketing counter was most helpful. We were able to make it to SLC and a wonderful vacation with family. We also received a voucher for $200 each. We will try Frontier again."
Cons: "Frontier did not have the appropriate redundancy to provide service for their passengers."
Cons: "Super uncomfortable chairs for napping. No head rest, no recline, and the turn out table was super small so I couldn't lean forward on that."
Cons: "2 direct flights, 15 hrs in delays, first delay the staff flight attendants, were discussing among the passengers waiting how they were going to claim distress do that it wouldn't hurt their pay because they were going to "time out". The first delay was made wor service because we then we're waiting on staff to fly the plane. Your meal vouchers didn't work at a restaurants in the Orlando airport...in Milwaukee the restaurants were closed by the time we used them there....When we arrived in Milwaukee our luggage was wet. I had white pants and shirts that were water stained....traveling with 6 people on the return flight was miserable. By the time we got a flight out it was midnight . The flight attendants were so loud the WHOLE flight talking about their personal problems. It was 2 AM and they were VERY VERY inconsiderate that we had been waiting 7 hours all day even though they may have been just starting their day. It was very very RUDE. So we were given 100 vouchers?? OK well my husband and I are both school teachers. We can't plan a trip in 90 days . We have our summers free. So they'll expire in 90 days. Wow, thanks a lot. Also. You can't use them for baggage fees? That's a crock. We have 6 people. I'll spend almost $500 just took get our bags to and from somewhere and that's with the voucher"
Pros: "The crew were friendly and attentive. The plane was clean and comfortable."
Cons: "A crew member left a flight bag on an empty seat next to me that they were always into and out of the entire flight. While not hugely disturbing, it seemed unprofessional. Does Frontier not provide a place for crew to stow their gear on flights?"
Pros: "Got my luggage back!"
Cons: "Never even made the flight. It was delayed 2 hours which meant I missed the connection and there were no seats on any other flights to SNA so I had to rebook for the next day at noon. Missed my granddaughters birth due to all this and didn't even get compensation from the airline!"
Cons: "Left the gate on time. Arrived at the gate in Atlanta early."
Pros: "They actually got me to my destination faster than they said they would. We landed around 20 minutes early,"
Cons: "They do tack on addition fees for choosing your seat, baggage fees, things like that. Not a big fan of the fees, as they tend to run up the price. Still, managed to get from MKE to PHL for around $130."
Pros: "Direct Flight"
Cons: "Chairs don't recline, you have to pay to pick your seats. We paid an extra $17 and still didn't get a seat that reclined. And you have to pay for snacks and soda."
Pros: "I liked it was a nonstop flight."
Cons: "Frontier claims to be cheap flights done right. No. No no no no no. When Midwest Express became Fronteir there were some characteristices they shared: valuing their consumer, comfortable seats and professional staff. That brand is dead. If you are looking to fly cheap, you are far better off flying another aireline. Frontier claims to be cheap but they nickle and dime you for everything: pay for checked AND carry on luggage ($30/$35 ONE way), pay for selecting your seat at checkin ($45 additional for extra legroom, $5 if you're fine sitting in the middle seat at the back of the plane), if you want a mixed drink plan to pay $6.99 for the booze and another $2.99 for the mixer. The seats are hard molded plastic that do not adjust at all, and the tray table is the size of an ipad mini. I tried to sleep during the nonstop but to no avail. If I had flown Frontier with a connecting flight I have to believe I would've been more comfortable as I would have had a break from the awful seats and a chance at getting food and beverage worth far more for the money. I will fly Southwest forever now because of this experience."
Cons: "Charge $45+tax for ONE checked bag AND $40+tax for a CARRY ON!?! I'll be sharing this fact with Facebook, Twitter, YouTube, Instagram, FourSquare and Yelp. I'm never flying Frontier again and I'll be telling everyone I know to avoid them as well."
Pros: "In the interest of always saying something positive, our check-in agents and flight attendants were friendly and positive both ways."
Cons: "-It cost an extra $17 if I wanted a seat on the plane -It cost an additional $35 if I wanted to bring any clothes -Flight to MKE was delayed over an hour -Flight back to DEN boarded on time and left a little early, however, upon arriving in DEN, there was no gate for us. We sat on the tarmac for about 20 minutes and actually ended up at the gate later than the scheduled arrival, so the early touchdown was pointless -It took almost 90 minutes for our luggage to be delivered to Baggage Claim"
Cons: "We had a 2 hour delay and then waited an hour before we could get off. Instead of arriving at 11:00 at night, we got there at 2 am and then rented a car and drove to our motel. It made for a long night/day"
Cons: "I was scheduled for the Sunday night flight. I was at the airport earlier the the one and a half hour that they recommend. The flight attendant never announced boarding the plane. When other passengers saw it was almost time to board they got in a line, and she started the check in process... and never announced the flight. She also never made any attempt to call my name over the loud speaker. On Monday night after being rescheduled, my flight was 3 hours late on departing because Frontier did not schedule a crew to be there. We were not compensated in any way, we were scheduled to arrive in MKE at 4:05 am and did not actually get to MKE until 7:35 am"
Pros: "We were on time and staff was great"
Cons: "Comfort was awful and paying for seats are ridiculous why not add it to price makes more sense"
Cons: "They charge for everything"
Pros: "quickness of departures/boarding"
Cons: "no room for our carry-on, was full when we boarded, had to 'check' in... and I checked in 24 hrs early and paid for carry on ahead of time so knew I had."
Pros: "The staff was friendly. We didn't crash."
Cons: "The plane was falling apart. No entertainment. No comfort. The reading light was broken."
Pros: "nonstop point to point flight."
Cons: "This was an early morning flight and myself and others just wanted to travel in peace. The PA announcements were like being at a bullfight. The announcements were so loud that it was painful. Also, the flight was about 40% full yet they had us all bunched together in a few rows, I asked to move and moved to an empty row."
Cons: "A flight advertised for $24.00 turned into $135.00 with one standard seat and one checked baggage! Plus over $15 for a diet coke and a small bag of pretzels! Will NEVER be mislead nor fly Frontier again."
Make the armrests flush with the seat so that when i lie down they don’t gouge my back. There were only 30 people on the flight so there was plenty of room to sleep but the armrests raised were very uncomfortable.
Pros: "the price"
Pros: "Terribles customer service."
Cons: "Poor customer service"
Pros: "Very good service , departure and arrival on time"
Cons: "No snacks and drinks for free"
Cons: "everything. didn’t even get on plane because my tickets were sold to someone else and i was told i arrived too late and they were closing gate."
Pros: "Crew was very nice and made it fun for you."
Cons: "Early but not their fault. Oakland airport is back in the 70s they need to be more modern"
Pros: "The flight was really smooth."
Cons: "The fact that you had to pay for the snacks, even water, instead of it being complimentary."
Cons: "5 hours delayed The crew was rude"
Pros: "Rude at counter. Paid 2x for seats"
Pros: "Nothing if I don’t have l probably won’t fly with you again"
Cons: "The way you guys lie to people"
Pros: "Quick and on time."
Cons: "FLight was delayed multiple times without any alerts"
Pros: "The price of the ticket and the ease of booking"
Cons: "Spirit Airlines has way too many charges. You shouldn't have to pay to sit next to your fellow traveler as well as the weight limit of 40lbs."
Cons: "Boarding could have been more organized"
Pros: "Friendly staff Easy to use online booking Great leg space"
Cons: "Spirit requires you to check in 45 minutes prior to flight. This was not indicated in any of my flight itinerary info. Arrived at desk 40 minutes prior to flight and were turned away."
Pros: "Flight crew is nice and pleasant."
Cons: "I was in a "BIG" seat and I honestly cannot tell you what the "BIG" upgrades were. The seats felt worse, the shortened leg room almost became unbearable. I'm not sure if this was an older spirit plane or a newer one (it was one of the yellow planes), but I was very disappointed. And, luckily I did not have to pay for this "upgrade" or I would have been left scratching my head as to what "upgrade" I'd received. For those who did pay, I felt bad, because I could not see what their $18 had bought them. On my flight to Detroit I had been on a blue and white Spirit plane and I was honestly pleasantly surprised on that one. The seats felt manageable and the leg room did not seem nearly as bad as it did on this flight. Also, we were delayed because a flight attendant was running late? Umm...can we leave him/her next time? Why is it good practice to make 50+ people run late for 1 person? Needless to say, will not be flying Spirit again."
Pros: "The took off and landed without crashing."
Cons: "Flight was delayed. Confusion over boarding gates. No updated flight information at the airport. Plane was cramped and there were only snack items for sale at overly high prices."
Pros: "The flight was on time"
Cons: "Spirit airlines tries every way to get money out of people. The price adds up as the other airlines with all its hidden fees. The airline employees at the airport were very unpleasant and unhelpful. I will never fly spirit again."
Pros: "Seat was comfortable. No delays."
Cons: "Had to pay for seat and bags separately."
Cons: "That you had to pay to carry on your luggage and I I was never notified from the beginning"
Pros: "The flights and flight crews were great."
Cons: "We were caught at the tail end of the pilot's labor dispute. We were highly frustrated that they knew on Friday what the pilots were doing and they didn't warn us. Our flight was only delayed and we reached our destination just a few hours late. However, there was considerable anxiety surrounding the possibility that we'd be cancelled and miss part of our vacation. FULL DISCLOSURE: Props to Spirit for sending us an unsolicited voucher for a free anywhere flight ticket. I went from saying I'd never fly again to I can't wait until my next trip. Nice comp, Spirit."
Cons: "Baggage fees are unethical I would have saved more money using another carrier that has a standard baggage policy. Felt totally taken advantage of. I will share your shifty pricing practice with every person I can."
Pros: "Everything was smooth, on time, easy."
Cons: "Nothing everything was amazing."
Pros: "The pilot handled the plane expertly"
Cons: "Paying for beverage and luggage"
Pros: "Extremely easy boarding"
Cons: "Selling of spirit credit card Cramped seats"
Pros: "To have luggage included"
Cons: "No food , no luggage"
Pros: "I couldn't make the trip i would like to get refund"
Pros: "It was a direct flight."
Cons: "Once the back up crewman arrived they then made us wait more than an hour in the plane for approval to take off and for fuel numbers when they EASILY could have done.ALL.that while.waiting for the crewman to arrive. We were 2 hours late getting to.Philly."
Cons: "The pilot disrupting often turning on the lights during flight when passangers were asleep. The only time the flight attendants were available was to promote a credit card or sell things. 6 hour flight and they charged for water. Seat don't recline . Never again in my life I will go on spirit airlines."
Pros: "Random seating got me a front row seat in the bigger seats. That was a plus."
Cons: "My flight was delayed for 5 hours on the way there because of a problem with a valve then a computer malfunction, the crew didn't handle it well when people understandably were upset asking for an eta and were told, "15 minutes, 15 more minutes, 15 more minutes..." over and over for 5 hours. They could have at least provided a complimentary drink. The flight attendants didn't were not customer service oriented at all. They were visibly flustered and rude about the whole thing. When the head flight attendant was asked "Should we just never fly spirit airlines again?" She answered with a "mmhmm" and a nod of her head. Also, They charge 50$ to carry on a bag....? Never heard of that one. I will not fly t his airline ever again."
Cons: "Surprise fee for carry ons"
Cons: "We were unaware of the high baggage fees, so the discounted fare was negated by the $200 baggage fees. Plane had minimal service, curt employees and the tray was about 10" wide by 6 inches. Difficult to really use for anything."
Cons: "I didn't like that the seats don't recline"
Cons: "understood this airliner not meant for confort but for cheaper fare a d safety hopefully"
Pros: "Crew was nice, friendly, and funny. 3 stars is because there is no actual service unless you flag them down to pay for things."
Cons: "WARNING: MUST PAY FOR CARRY ON BEFORE GATE. Spirit wants $45 for a carry on bag, and apparently $100 if you don't realize it before you get to the gate. I don't even know how much for checking one. So unless all you have is a handbag, add $90 per bag to the cheap looking price. Seat reservations are janky and can also cost you money. There's no app to check in, reserve seats, or view your flight, and their website has a terrible mobile user interface. The crew doesn't even ask if you want something, they just walk up and down with trash bags. That said, they were polite, professional and friendly. I guess you flag them down if you want to spend a bunch of money on Chex Mix and a soda or expensive beer. You have to pay to even get water or peanuts. There is no entertainment. The seats do not recline. If you have never flown Spirit, you're probably thinking "all that is too ridiculous to be true," which is what I thought when my Uber driver started warning me. Nothing above is exaggerated, just the facts. Never again."
Cons: "Small people, anorexics and toddlers might fit in these seats. Crew was rude and one bathroom wasn't working."
Pros: "I arrive safe"
Cons: "I spend more with my luggage than fare it was not disclose Not even water or snack"
Cons: "Charged for extra stuff. Paid online for car rental and they charged extra not the price online. Customer service was all automated, no help."
Pros: "Great customer service"
Pros: "The baggage service agent was most helpful. He without me asking carried my bags up two flights of stairs. I offered him some Money for being so kind as to carry them up for me but he refused. Such a kind person."
Cons: "The boarding agent was rude and very short with everyone. Also we landed on the tarmac. And had to walk up two flights of stairs. I had a suitcase with me. I am a senior and could not carry it up the flight of stairs the gate agent just stared at me after I asked for help."
Pros: "You let our active military board first! Crew was top notch!! Had fun but was super helpful. The big airlines have crews who all seem angry. Admittedly the passengers are stupid sometimes and have some of it coming, but your crew would just make a joke of all of it and move on in an Enjoyable way. Keep that training going if this was purposeful. If not have this crew train others."
Cons: "Chairs are ridiculous. This can't be required for your business model. Compromise a little."
Cons: "There were no beverages and snacks offered. The luggage fee was exorbitant."
Pros: "Easy boarding. I had purchased the big comfy seat so had plenty of room. They started boarding 45 minutes prior to take off, I thought that was a bit strange."
Pros: "The original fare price was attractive"
Cons: "All the added on fees- I fly a lot on Southwest bc they don't have all the extra baggage fee, etc."
Pros: "Absolutely nothing"
Cons: "The spirit airline employees were sooo rude! We had to pay an additional 400 dollars for our bags for a domestic flight. I will never use spirit again!!!"