Pros: "The flight was fine."
Cons: "Racist flight attendant targeted only 3 black people on the flight for chairs, bags, etc... But the people right next to us on either side received no reprimand. Terrible exclusionary actions."
Cons: "It was a little bumpy. Probably nothing to be done about that."
Cons: "Tvs didn’t work on the 2nd flight I had to take because of the delay in Rochester- insult to injury..."
Cons: "Monitor people with more than one piece,using up the over head space"
Pros: "Crew was very friendly pilots very skilled!!! Seats comfortable. Love the entertainment!!!"
Cons: "Communication re. Flight delay"
Cons: "Lack of overhead bin space, had to check my carry on and it got a little dinged up."
Pros: "Nothing really that wows me ."
Cons: "Would have been better if it was on time. Delays are expected though being on the air a lot of times."
Cons: "Boarding was by groups but ended up being 2 different lines of people merging into one. I felt as though boarding should be smoother/more organized."
Pros: "Free Wi fi availability Free drinks and snacks (full size) Snack choices Free Carry on and personal item affordable pricing Direct flights available On time departing and arrival"
Cons: "Boarding D for Row 14. Was concerned I wouldn’t have a place for carry on and be forced to check. Upgrade pricing for seating too high"
Cons: "Overweight person on my left, her arm beyond armrest hitting me in my side especially when plane shook while going through the clouds. Not a good flight at all"
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Pros: "Crew seemed to have some issues with people in wrong seats - they handled it very professionally and explained to everyone why it was important to be in their assigned seats."
Cons: "Drop trays could be cleaned and bathrooms were very dirty. Needs a good deep clean!"
Pros: "Rhea was awesome."
Cons: "Boarding is a struggle when you load from front to back. Why not load back to front and save time??"
Pros: "Always friendly, smiling crew. Nice, clean, planes. Seats are comfortable enough. Always on time. Great airline."
Cons: "Small complimentary pillows would be great."
Pros: "I like the price of the ticket."
Cons: "Seats were uncomfortable, staff looked like they rolled out of bed, we didn’t get any snacks only one small cup of juice for the entire flight, landing was a bit harsh. I don’t know if I’ll ever go through Sun Country again."
Pros: "Decent leg room."
Cons: "Delay boarding, delay on tarmac after leaving gate, no complimentary food offered, need to pay additional for ANY seat you choose, need to pay for baggage even carry on, took over an hour to get baggage"
Pros: "Both of my flights boarded and left a little early. This is so rare and minimizes stress."
Cons: "There were no snacks available"
Pros: "It was utilitarian and got me from point a to be at a very good price."
Cons: "Smaller seats, no entertainment to speak of. No complimentary snacks."
Cons: "First time flying this airline, it was great! Will definitely fly with them again."
Pros: "Ontime, arrived 10 minutes early"
Cons: "Had to wait 45 minutes for luggage, since 3 flights arrived at same time....at least they explained the delay."
Cons: "I’ve never experienced a landing like that before, I was so scared. Then to top it off no one addressed it."
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Pros: "The aircraft was very clean, neat and well maintained. The crew was friendly. Process of checked-in luggage was seamless and straightforward."
Cons: "I found the istructions on some restricted items to be confusing and contradictory between instructions at the airport, the AA website and the TSA website. The agent at the counter was well-informed, though, and it all ended up going well."
Pros: "Short swift flight"
Cons: "The way the plane was boarded took a long time for such a small flight"
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "The flight attendant say right in front of us, she was very personable, and you could tell that she cared for the safety of each passenger. She made sure everyone followed the flying protocol, but she was nice about her delivery in making sure everyone followed the rules."
Cons: "Flight was delayed. Not necessarily the airlines fault and in hindsight it was likely for the safety of the passenger but it was challenging making it on time to out event."
Cons: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Pros: "Crew was pleasant and nice as always!"
Cons: "More room in the seat but I know that’s unrealistic."
Cons: "All of it except the flight crew. They were from Hungary and very polite and helpful. The rest of my experience was terrible. Will not fly UNAmerican again. Will NEVER fly to or via DFW again."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Cons: "Flight was delayed due to fuel crew no showing on time."
Cons: "This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston."
Pros: "Crew professional. Flight on time and clean"
Cons: "Seating room was horrible. My knees hit the seat on front of me, fortunately the gentleman sitting there did not try to recline. Seat very narrow As well as isle. Controls for monitor in seat back on arm rest and I kept activating it accidentally while trying to nap which was annoying. I’m 6’1” and 190 pounds so am not what I’d consider oversized but I’ve not been this uncomfortable on a flight in many years. Will make a note to avoid this line and plane in the future"
Cons: "The flight was delayed two or three times until they finally canceled it until the following morning had to spend $400 for a room over at Hilton wasn’t expecting that"
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "The flight was smooth and easy. The boarding was quick. The drink service was nice"
Cons: "The state didn't have a high enough headrest for me"
Pros: "I typically have a way better experience with United than I do with the cheaper airlines (such as Frontier & Spirit.) I like that I can check a bag for free when I book with my mileage credit card and that I can carry on a bag without hidden fees."
Cons: "Ended up waiting on bags for the better part of 30 mins"
Cons: "I'm carrying my luggages from terminal 5 to terminal 2 , I'm about to passed the screening to board to United airlines but the employee at the front stop me because I have 2 luggages and it may not be allowed, she told me to ask an employee about it and one employee told me to go to terminal 1 to drop off my lugggaes. So I went there and told one of the employee of United airlines that I just need to drop off my lugggaes and she saw the stickers on my bags and told to used the kiosk and print again a new tags because the one attached was already old, but the stickers attached printed pittsburgh, while I'm trying to print another one, a nice employee from ANA saw me and asked me if I need help, she told me I don't need to print another one , I just need to drop off the bags. She's so nice and helpful to assist me .No one told me about this in Manila so I don't need to experience the inconvenience in the first place."
Pros: "Everything was fantastic except I was a little squished; but I suppose that is to be expected on the economy flight. We did land later than expected but it ended up being just fine and I was able to connect to my next flight."