Cons: "It’s Frontier. No food. No drink. But nice plane and arrived early."
Cons: "More Comfortable seats"
Pros: "It was ok, one gets what one pays and I understand that."
Cons: "Some padding on the chairs would have been welcome."
Cons: "Smoother ride to location"
Cons: "Nothing because everything is good."
Pros: "En realidad nada porque desde los empleados hasta las azafatas del avión brindan muy pésimo servicio"
Cons: "Todo Check in Empleados Meriendas Entretenimiento"
Cons: "Frontier is usually good, not this flight. Dirty and packed full, not clean at all."
Cons: "Covid prevention methods need to be fixed ASAP, I don't trust Frontier with my health safety. Everyone was cramped in the plane and there was not any space betweem seats like other airlines. The app did not work to pay for carryon and I had to pay $60 in the front desk."
Pros: "The flight, crew, etc. were great."
Cons: "I would have liked to get coffee or soda for no charge."
Pros: "Once again everyone was so wonderful and helpful"
Cons: "Lower luggage cost. I spent $110 additional on this trip since since I wasn't well informed (my fault)"
Pros: "Everything went smoothly and on time."
Cons: "Seats are not comfortable and under seat storage is smaller than other airlines so get kicked by person behind you."
Cons: "Staff crabage"
Cons: "Never happened, the flight was cancelled and never rebooked."
Cons: "The flight was delayed, it was a mess."
Pros: "Yes the crew was very friendly and the seats were very roomy."
Cons: "The bad thing was our flight got delayed 5 hours and we didn’t get into Tampa until 1145 pm. Waiting around the airport that long was very tiring."
Pros: "No delay. Quick boarding. Fairly cheap."
Cons: "Have to pay for carry on and uncomfortable seats."
Cons: "Hardest most uncomfortable seats, ever!"
Cons: "How we were all told after most were ay the gate it was changed to a different gate once there we were told that it would be ay least 2hr late for maintenance. I'm handicapped couldn't get around that was time I could have spent with my family and I was Hungary snf needed to use the restroom which couldn't use until boarding. Very unprofessional I wouldn't give a better grade than a d'- not sure if I would use this airline again. At least we could have comped a free soda and chips. Since the airline new that was happening ahead of time and we could have made choice our selves what to doyou people charge for or fee for anything we might want to change but it's ok for you to treat us poorly sincerely Eugenio Cortez"
Pros: "left on time"
Cons: "ridiculous how much they charge for a carry-on bag or checked bag, or to choose a seat. The seats are not that comfortable and I wish they could tilt back; my ticket was not that cheap for the things I listed"
Pros: "I arrived at my destinations safe on both occasions."
Cons: "The seats are hard as granite rocks, no leg room at all & they don't recline back at all, oh except if you want to pay for an emergency exit where you have to sign your life away to have a better seat. No complimentary beverages besides tap water. It's like we're doing your Airlines a favor by flying with you. I would never board an aircraft with the name Frontier on it again. Plus you charge a ridiculous rate for a checked bag. Never again & I bet you can guess what I will tell everyone I come across."
Pros: "2.5 hours is long enough to get thirsty, a cup of water would have been nice."
Pros: "Flight time was good flight crew were nice and helpful"
Cons: "Delays were kind of annoying and the denver gate change was totally unexpected being i had to go to the frontier counter to have the associate print my ticket for me and had gate 36 for departure and flight left out of gate 40 ."
Pros: "My husband uses a wheelchair, and the boarding and deplaning went smoothly. Crew was friendly and helpful. Flights were on time in both directions, in fact we got into Denver more than a half-hour early. Price was good. I'm sure you get a lot of complaints, but I'm glad you charge for carry-on bags. It encourages people to check items rather than trying to overstuff the overhead bins.."
Cons: "Not sure why I;m being asked to rate Food and Entertainment; there was none on the flights. We paid extra for more legroom, and the seats were still cramped. I don't think my husband could have even gotten into a regular seat from a wheelchair. Of course, this is not unique to Frontier."
Cons: "I'don't rate thus experience at a 5 for everythingCarry on fee that i wasn't expecting to pay so i had to leave my bag behind because I'm a college student without extra money to pay to pay that fee. I never imagined I'd be required to pay a fee for a bag so small. I've traveled on another airline at a similarly discounted rate where I wasn't charged at all."
Pros: "There were quiet babies on the flight."
Cons: "It took longer than usual to board and the staff kept going back and forth about going through the safety proceedures."
Pros: "Price, a non-stop route at a good times, friendly attendants and pilot."
Cons: "Paying extra for many things that are typically included (water, almost all seats, carry-ons), seats didn't recline and weren't comfortable if flight is long, no magazine to read."
Pros: "The crew was pleasant, professional and polite. Imagine they put up with a lot of disgruntled customers but, from what I could see, they in no way let this affect their job performance."
Cons: "- Additional hidden fees for seating (even for basic economy/ Coach) - Seats. They're great if you like sitting for hours in what looks like a reupholstered city bus seat. I'm usually not critical of seating as coach is never anything to write home about on any airline. But when I saw these in combination with the tray table (which was a great spot for 1 dixie cup and nothing else), I had to laugh. - **Carry-on bag fees were MORE expensive than checking a bag (also, not plainly advertised). Check the microscopic print as I'm sure its hidden somewhere. **My girlfriend and I are very lean travelers so we each normally pack one carry-on and one personal bag (for trips one week and under). This helps streamline our exit from the airport at our destination, minimizes the risk of our belongings getting lost, and also saves us money. We did not appreciate feeling penalized for our efficiency. -Multiple delays (both with flights themselves and also in retrieving luggage the at carousel... Even on international trips where I have had a checked bag, I've never actually waited an hour before to get checked luggage). It should be noted that the luggage delay happened on both the departing and returning trip. -Additional charge for onboard amenities. It should be said that I expect this sort of "al a carte" pricing model with "discount airlines" like Spirit or Frontier. So it wasn't a huge shock when I looked at the menu and found that even water was available for a ridiculous price. It did, however seem like insult to injury after being gouged for almost 100 dollars extra (roundtrip) for two seats and one checked bag. To Conclude, sometimes you have to learn lessons the hard way. I purchased these tickets with the thought that I was getting a monster deal over the airline(s) I normally use. In reality and despite our best efforts to cut costs, I was actually paying just as much if not more when all fees were factored in. I was less comfortable and much more inconvenienced for the same amount or possibly more money. I'm still laughing at how this could possibly have happened. I'm definitely not looking to rant, rave, or slander. Just looking to help other travelers avoid an experience that could be straight out of a sitcom movie."
Pros: "Everything went very smoothly. I have no complaints."
Cons: "No dislikes for this flight."
Cons: "Had to cancel the return flight. was informed by Frontier that it was a forfeit of the trip, it would be noted as a no-show. I have never had that happen with ANY other airline. Frontier advertises itself as a low cost option which just is not true. If you want a seat that isn't in he belly it costs additional fees, even $5.00 for a lousy seat. Unless nothing else is available I will not fly Frontier ever again. I am attempting to get a refund of the federal taxes that applied to my ticket which the airline has NO right to."
Pros: "Boarding and the crew were good."
Cons: "Frontier nickel and dimes you for everything and provides nothing. Our baggage was held on the plane in Milwaukee due to a storm, I had no problem with that, what I did have a problem with is that no one gave us regular updates like Southwest did with their passengers. When we went to the baggage desk Frontier was the only desk that was empty! They had a sign to go upstairs to ticketing, which was ridiculous because people were waiting to check in. We finally got our luggage at 6:45, our plane landed at 5. Only the first 3 rows reclined, of course those seats are extra. You pay for everything on this airline, they may have cheap flights, but you will pay more once they add on all their fees. As I said, never again."
Cons: "Not much leg room, no beverage served, there was a charge for soda and any snack. Also had to pay extra for carry on suitcase."
Pros: "Plane was comfortable"
Cons: "Aircraft arrived at 7:00, but we didn't start boarding until 7:45, took off I think around 8:10. I believe this prices could have been much faster. There didn't seem to be any rush to get us out on time and no apologies, also no discussion add to when we would now land so we could not tell those waiting for us when to pick us up. At one point I asked a flight attendant for some water and she got up in a huff, got it for me, but was very annoyed I asked."
Pros: "The ground based crew for Frontier based out of Milwaukee General Mitchell International Airport singlehandedly saved my patronage with Frontier. I had a terrible experience flying in, and was not met with positive attitude by flight crew or provided with any solutions. After explaining my scenario to the airport based crew out of Gen Mitchell Int'l, they took care of my concerns and treated me with patience and respect. As a result of my experience with the three women and one gentleman at the Frontier counter, they single handedly changed my mind about never wanting to fly Frontier again. Thank you Milwaukee crew, I wish everyone was as talented and professional as you. JBT"
Cons: "Seats, lack of wi-fi, constant barrage of reminders to remove garbage as 'flight attendants are required to clean the plane's. Yeesh."
Pros: "We were greeted and told, "We can get you to SLC until tomorrow", but that quickly changed to, "we can potentially book you on another airline". Within 30 minutes we were booked on a Delta flight that got us to SLC through Denver 30 minutes earlier than planned. We enjoyed beverages and snacks on Delta that would not have been provided by Frontier. The clerk at the Frontier ticketing counter was most helpful. We were able to make it to SLC and a wonderful vacation with family. We also received a voucher for $200 each. We will try Frontier again."
Cons: "Frontier did not have the appropriate redundancy to provide service for their passengers."
Cons: "They lost everyone's luggage for over two hours and al they did was give us bag our baggage fee. I missed several appointments because of this."
Cons: "2 direct flights, 15 hrs in delays, first delay the staff flight attendants, were discussing among the passengers waiting how they were going to claim distress do that it wouldn't hurt their pay because they were going to "time out". The first delay was made wor service because we then we're waiting on staff to fly the plane. Your meal vouchers didn't work at a restaurants in the Orlando airport...in Milwaukee the restaurants were closed by the time we used them there....When we arrived in Milwaukee our luggage was wet. I had white pants and shirts that were water stained....traveling with 6 people on the return flight was miserable. By the time we got a flight out it was midnight . The flight attendants were so loud the WHOLE flight talking about their personal problems. It was 2 AM and they were VERY VERY inconsiderate that we had been waiting 7 hours all day even though they may have been just starting their day. It was very very RUDE. So we were given 100 vouchers?? OK well my husband and I are both school teachers. We can't plan a trip in 90 days . We have our summers free. So they'll expire in 90 days. Wow, thanks a lot. Also. You can't use them for baggage fees? That's a crock. We have 6 people. I'll spend almost $500 just took get our bags to and from somewhere and that's with the voucher"
Pros: "Got my luggage back!"
Cons: "Never even made the flight. It was delayed 2 hours which meant I missed the connection and there were no seats on any other flights to SNA so I had to rebook for the next day at noon. Missed my granddaughters birth due to all this and didn't even get compensation from the airline!"
Cons: "Left the gate on time. Arrived at the gate in Atlanta early."
Pros: "Direct Flight"
Cons: "Chairs don't recline, you have to pay to pick your seats. We paid an extra $17 and still didn't get a seat that reclined. And you have to pay for snacks and soda."
Cons: "Charge $45+tax for ONE checked bag AND $40+tax for a CARRY ON!?! I'll be sharing this fact with Facebook, Twitter, YouTube, Instagram, FourSquare and Yelp. I'm never flying Frontier again and I'll be telling everyone I know to avoid them as well."
Pros: "We were on time and staff was great"
Cons: "Comfort was awful and paying for seats are ridiculous why not add it to price makes more sense"
Pros: "quickness of departures/boarding"
Cons: "no room for our carry-on, was full when we boarded, had to 'check' in... and I checked in 24 hrs early and paid for carry on ahead of time so knew I had."
Pros: "The staff was friendly. We didn't crash."
Cons: "The plane was falling apart. No entertainment. No comfort. The reading light was broken."
Pros: "nonstop point to point flight."
Cons: "This was an early morning flight and myself and others just wanted to travel in peace. The PA announcements were like being at a bullfight. The announcements were so loud that it was painful. Also, the flight was about 40% full yet they had us all bunched together in a few rows, I asked to move and moved to an empty row."
They change gates and tbe pasengers get lost.
No fue buena la experiencia
Cons: "no covid protection"
Cons: "No social distancing, they sell you cheap flights just to make everything an add on or extra charge. Kiosks we're having issues, employees just didn't seem to care."
Pros: "The flight was on time and early to arrive."
Cons: "The seats are some of the worst I've experienced. I sat next to a grown gentleman and pretty much had half his body in my seat. My son thats 12 fits perfect but not adults"
Cons: "Flight was too crowded. No social distancing. The booking gave the impression that middle seat were blocked, but there were not. Everybody got up when we landed."
Pros: "Nothing! I do it because I need the flight in that moment."
Pros: "I like the wider front seats. Plenty of room and comfortable"
Cons: "On the return trip I wasn't able to purchase the wider seats since they are only 8 of them. I sat on the third row and it was quite uncomfortable even for a small person like me"
Cons: "Everything, Spirit is the most poor airline"
Pros: "Nothing was enjoyable except the price, but JetBlue it ten times better for only a tiny bit more."
Cons: "The cabin was out of control. People were running around, cursing, not wearing masks. The crew did nothing about it. The seats were wildly uncomfortable. There was no food, no entertainment, no comfort. I will not be flying Spirit again unless they're my only option."
Cons: "I was charge 55 dollars for a backpack cause the side was to long which it was the 2 wheels the backpack has. I don't think that was fair. I now know to use your airline."
Cons: "Last minutes extra charges"
Pros: "321/5000 Absolutely nothing, it was my last time using this airline. They charged me for the suitcase and other people did not; from wanting to ingest something until water is charged, the area of the seat dirty, tray where you have to put the food dirty (I have photos). Completely disappointed, she believed in the reputation of the company."
Cons: "Equality ... we are all going through a bad economic state. Hygiene in this situation has to be stricter. The Covid 19 is not a joke, many people die in these situations, we make many trips for work that we expose ourselves."
Pros: "Terrible! The worst experience in my life."
Cons: "Nothing, the airplane and the staff totally disaster."
Pros: "La experiencia en general ha sido muy buena. Solo que en las ocasiones que te sucede una emergencia no tienes derecho de cancelar, no se le otorga al menos un crédito y ni siquiera te pueden asistir mediante servicio al cliente."
Cons: "Necesitaba cancelar mi vuelo por razones de salud y se me informó que no me podían asistir a través del servicio al cliente. Ya que ellos no podían hacerlo."
Pros: "Desk clerk was polite to help me check my luggage at the gate."
Cons: "Then confort and they not have food for the passenger"
Cons: "Muy bueno el crew"
Pros: "Fair price"
Pros: "Prices were reasonable."
Cons: "We know that airports don’t allow you to bring water (liquids) and that water (and anything) is super expensive at the airport. I am very disappointed that there was not even free water during the flight. Also if there is nothing special about the seats why make you pay for selecting them."
Cons: "All went well, baggage was a little slow, but other than that it was good!"
Pros: "Yes the crew was amazing."
Cons: "The space between the seats could be better"
Pros: "No !the crew is what you pay for not at all nice"
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Pros: "Service, flight"
Cons: "Paid a lot for luggage at the airport in florida vs when i left Puerto Rico and i did not buy anything"
Pros: "On time. Good flight and smooth landing."
Cons: "People should be able to bring a carry on free of charge like in other airlines."
Cons: "The flight was overpaid.i was concern beacuse the next way has to perform a important laboratory. At last the situation was on controlled"
Cons: "Horrible females flight attendants"
Cons: "The seats are uncomfortable"
Pros: "Military friendliness Crew humor"
Cons: "There doesn’t seem to be an incentive to going through the self check in. I still had to make the long line. The boarding announcements weren’t loud enough which caused people to clog up the line so that they could hear what was being said in hopes of hearing which group was being called to board the plane. I never got offered refreshments on the plane or anything for that matter. I was never approached by any crewmember on the plane whatsoever. No shoulder room when sitting in the middle seat."
Pros: "Timely concienced"
Cons: "Awful seating Expensive food and old No complimentary beverages nor snacks 40 pounds for checkin bags ridicule Hidden costs First time traveling and prices shown on internet raised considerably after all extra charges"
Cons: "You guys charge for carry ons. That sucks. I bought the ticket thinking 'great price'. Wrong"
Pros: "Nobody was in my side"
Cons: "Super delayed"
Cons: "Our flight was delayed and we missed the connection even though we were told that the connecting flight was waiting for us. The only options provided were to wait until Tuesday (it was Sunday) without a Hotel or to receive a reimbursement and find another flight by our own. We had to buy a ticket from another airline. The reimbursement received was not even half of the amount paid or the price for one way ticket to that destination. We received a $50 voucher that expires in 2 months. No one from that flight wants to travel ever again with Spirit. Customer service was awful."
Pros: "Fast flight"
Cons: "Hidden fees and no leg room in seats. Guy tried to trick us into giving up our seats at check in for worse seats??? Just watch your back"
Cons: "Everything no amenities, poor service, dated airplane, hidden fees, charge you for everything. Just plain ridiculous"
Pros: "The airline gave me a full refund on my flight"
Cons: "My flight was over 5 hours and the person who checked my bag did t inform me of this. Then, after leaving the airport the flight was scheduled to leave only 1.5 hours after the original flight time."
Pros: "Nice attention from airline personnel"
Cons: "Checking in at San Juan airport took longer and e-systems didn't work ok"
Cons: "Double booking of seats"
Pros: "The gentleman speaking on the microphone was funny."
Cons: "Seats were terrible and uncomfortable. Charge for everything, nickel and dime for everything. My luggage was over by 2lbs (42lbs) and was charged another $30.00 aside from the $40.00 I already paid for my luggage. They also try to get you to fill out for a credit card to earn points for a free flight. . I will NEVER fly Spirit again."
Pros: "Timely departure. Great customer service in San Juan , Puerto Rico."
Cons: "At the FLL airport there were 2 lines outside the airport. We asked an employee and the person directed us to the shortest line. 30 minutes later another Spirit employee passed by us and asked if we had boarding passes and if we needed to pay for our luggage. We had boarding passed and had already paid for our luggage, Then she said we were supposed to be on the other line. She moved us to a very long line. I kept telling employees that our departure time was in about an hour and they kept saying we were in time. WE arrived at the gate 8 minutes before closing the doors. My luggage did not make it in time to the airplane and stayed behind in FLL. I blame those employees that did not inform us properly and to the lack of informative signs around the Spirit counters. This will be my last Spirit flight. The $40 charged per bag is too much and the carry-on sizes are too small."
Pros: "Both flights were great, on time, not even a shake and the fñight attendance really nice."
Pros: "there are surprise expenses everywhere. you have to read the fine print before buying the ticket, then you wouldn't. Worst of all is their so-called $9 club which costs $60. Technically they may be right ... read the agreement. It's just no one would expect it to be extraordinarily egregious. It's very deceptive."
Pros: "Nice service. Nice prices. Excellent flight experience. I didn't buy food, so I can't rate that."
Cons: "The baggages fee it's expensive."