The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Brand new plane lots of room the snack was very flavourful and enjoyable
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Empty seats next to me - wish it had been for a longer flight!!
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Horrible. Faucet in sink not working, wifi not working. Didn’t bring food or snacks
Flight was delayed before take off and at landing. Baggage took 20 minutes. Flight crew would not serve full soft drink and had to ask multiple times before receiving water.
From checking to boarding, it was a seamless experience. The service agents were so helpful. The flight crew was so pleasant.
Gate agent showed up 20 minutes before boarding and was not at all friendly. Had to take this flight due to the one on the day before being cancelled and any later options were already full with long standby lists. Despite having paid for Delta Comfort seats, Delta did not allow me (or anyone) to choose their seat. The agent assigned them for everyone just prior to boarding. Self seat selection was allowed on the original flight. Flight staff was great - very friendly.
Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.
I have Precheck. Flew HPN to DEN and return this past weekend. Delta didn't attach my Precheck number to this trip. So it was waiting in general line especially in Denver. Unavailable.
Original flight was delayed, then cancelled and the gate staff did not expedite rebooking. Also, no instructions were given that a ticket number was needed before being called to facilitate rebooking. This could have been much more organized.
Be on time? When not on time a circling for over an hour offer more than 1 bag of chips to the passengers? It was a 7 hour flight by the time we got done.
Five hour delays every hour, I wish it were all at once
Flight delayed four separate times. I’m now one hour hours late to landing.
We were an hour and a half late, which caused my rental car company to cancel my reservation. We had no car, had to take a taxi to our hotel, and then a taxi back to get a new car the next day. Sometimes lack of on-time performance can end up costing the passenger a lot of money, none of which is covered by the airline that operated the late flight.
Overall good experience. But seats were small and uncomfortable for the price. Good entertainment, staff friendly and attentive.
Smooth quiet flight take off and landing both excellent. Food was mediocre. Boarding at gate was disorganized and unacceptable.
Very good trip. Nice clean aircraft. Helpful and friendly crew.
Crew members Grainne and Karen were extremely rude and unprofessional
I am very disappointed in that KAYAK sold me this flight as a business class it was not a business class. It was a regular economy class ticket. This was not Art Linus mistake. It was kayaks.
Crew was friendly and seats were comfortable. The connection however there were no free snacks or drinks.
Our flight from Dublin to Coruna did not exist any more. Apparently it was cancelled in February and I was not advised, nor was I offered any flights for rebooking. Happily Aer Lingus found another flight to another city in Spain that was 500 miles from Coruna; I had to pay for a hotel overnight and a revise my rental car that incurred additional costs, and I did not get to Coruna for another 24 hours. I was not at all impressed with Kayak or Chatdeal or Hertz.
OK overall. Flight was delayed Crew on flight was good
Late late late. Delayed and arrived an hour late for a 1 hour 45 minute connection. Every time. Poor record for this company. I try to fly any other carrier first.
The crew was attentive and personable. The plane was clean and the seats comfortable. It was an excellent trip!
I liked the crew but not the uncomfortable seats and lack of movie and tv selection.
They cancelled our connecting flight resulting in another layover reaching our final destination 8 hours later than scheduled.
The Check-in process at CDG was confusing and the crew was not helpful. But the flight was on-time and that is most important to me.
At least one soda free, felt like I was nickeled to death.
On-time arrivals and departures. Crew helpful and friendly. Yet everything costs extra: seat selection, food, even airphones!
When you consider the price I ended up paying for everything. This was not a good deal! I had no idea that this airline had changed to a bargain basement no frills airline. So, it was disappointing to have to pay for every little thing. The only thing included was water and coffee. You have to pay for everything else! So I just felt nickel and dime.
I had no idea that my ticket only paid for my right to get on the plane. They charged me $130 for my carry-on bag because it was 1 inch too big she claimed but it wasn’t! Then they wanted another fee for everything. I had no idea that Icelandair had changed to such a bargain basement airline. I was very disappointed.
Second time with Saga Premium, everything was fab, but the entertainment centre on both my flights didn't work, plus the seat on the NY to Rek flight (Airbus) was so solid and so uncomfortable. The 737Max flight's seat was much, much better.
Iceland Air severely damaged a checked bag. Additionally, the gate agent caused issues for many passengers who had standard-sized onboard bags that would have passed inspection by any other airline.
We sat in our seats on the tarmac for almost 3 hours due to storms. They would not give us water or a snack. We were to depart at 7.30 pm and it was about 10.30 when we took off. No dinner until much after that. Beef type noodle dish was terrible with about a teaspoon of beef in it. The breakfast sweet waffle with egg and sausage inside was horrible. An English muffin sandwich would have been much better. Food was the worst in all of our years of traveling the world.
Our screen kept turning off ...3 times...had to get crew attention to turn it on again
They messed up my seat so I didn’t get the one I paid for
Put me on standby; flight was late; missed my connecting flight; disaster
Flight attendants were fine, seats a bit hard but I use a cushion for extra support. The only issue was it was a bit too cool and I needed to ask for and received and extra blanket. I survived!!!
Very few things and/or people are excellent. It was very good.
Extremely uncomfortable seats. Experience was like a Frontier Airlines flight. Would not fly it again.
Very, very tight legroom. They must’ve jammed in an additional few rows of seat seating. Denver to Munich was the least legroom I’ve ever had on any flight, let alone a multi hour international journey. I will not take that flight again.
In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.
Good food, overall very comfy. The flight was full so obviously not optimal, but it is what it is.
