Daily cleaning, installation of cabin HEPA filters on flights from Minneapolis
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Scores according to KAYAK customer reviews
Cons: "Provide earphones or headphones"
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "I didn't fly from Minneapolis to Los Angeles"
Cons: "I didn't fly from Minneapolis to Los Angeles"
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Pros: "all good"
Cons: "No delay"
Cons: "Plane was too hot"
Pros: "Love the fact that the head rests move to support your head better."
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "Couldn't have been better"
Cons: "Slow WiFi"
Cons: "I’m would be much better if I can sit by my husband."
Cons: "Wifi was not working"
Pros: "The guy announcing the boarding was a hoot! Great sense of humor."
Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"
Cons: "No meal option and my video screen volume did not work"
Cons: "It made no sense to board an hour and a half before takeoff."
Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Pros: "Attendant was friendly and efficient."
Cons: "No beverages or snacks."
Pros: "Typical Delta efficiency and comfort."
Pros: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
Cons: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Tried the free WiFi and movies"
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Pros: "The plane went where it was supposed to go."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Cons: "Excellent service excellent pilot"
Pros: "On Time"
Pros: "On Time"
Pros: "On time"
Pros: "on time"
Pros: "Pilot kept us updated on the weather siuation."
Cons: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."
Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"
Pros: "Treated with the utmost courtesy"
Pros: "Very professional and caring."
Pros: "nice snack"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Cons: "Same as above"
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Cons: "Lunch sandwich was too spicey"
Pros: "Appreciate having movies available through wifi however didn't realize this until only an hour left in flight."
Pros: "Pilot got us through rough skies with ease and landed beautifully. Also managed to get us back on schedule. Very pleasant."
Cons: "Small craft commuter service. Nothing to compare to."
Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."
Pros: "On time. Crew was very good"
Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"
Pros: "Nothing, delay and than the plane was late"
Cons: "Be on time and don’t be late, time is money"
Cons: "2 hour delay due to mechanical issues on plane requiring reboarding to new plane. Damaged our luggage as well"
Pros: "Flight attendants"
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"
Pros: "I love the professionalism of the crew, our flight was seated on time, and our flight came into Vegas earlier than expected!!!"
Pros: "Customer service was great."
Pros: "Flight attendants were very nice. Seats were pretty comfortable"
Cons: "When we booked the flights, we were not allowed to choose our seats and did not see any notice about charging for carry on bags. When we checked in, we had to pay extra for carry on or checked bags and had to pay for seat assignments. No complimentary snacks either. Disappointing."
Pros: "Flight was on time-actually left a bit early."
Cons: "No free on board movies. Turning all the lights on at descent when I was sleeping."
Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."
Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"
Cons: "No WiFi"
Pros: "I did not fly to Las Vegas... the ticket went unused."
Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."
Pros: "The crew was awesome, friendly and helpful."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"
Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"
Cons: "Seats are too small"
Pros: "All the flight attendants were very friendly."
Cons: "No complaints."
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Pros: "We got exit row seating for free"
Cons: "We didn't know if we would be seated together and I reserved seats in advance and I think was upgraded to exit row but not sure. Also not sure how to reserve return flight seats to make sure we are together."
Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"
Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"
Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."
Pros: "Direct flight"
Cons: "seating is a little cramped."
Pros: "Flight attendants were pleasant. Flights were on time with no delays."
Cons: "Seats to darn hard."
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"
Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"
Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."
Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"
Pros: "No complaints. Smooth flight, no delays."
Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"
Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."
Cons: "My luggage was lost"
Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"
Pros: "On time"
Cons: "Pay for food and drinks"
Pros: "Crew was nice, boarding went smoothly."
Cons: "As always, seats are very tight and not super comfortable... but that’s true for all airlines these days, unfortunately."
Pros: "Fast and friendly"
Pros: "Good job"
Pros: "How easy everything was"
Cons: "The delay"
Pros: "Very helpful assistance staff, food and drinks delicious, excellent service onboard"
Cons: "At Denver assistance hadn’t been arranged"
Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."
Cons: "When I sat down I found a opened package of cookies which is provided on plan. Tray table had a lot of cookie crumbles too."
Pros: "Love United’s service. Nothing to complain about."
Cons: "It sucked in many ways. But that wasn't united's fault. The weather was threatening lightning in Denver and of course because of that the world stops turning."
Cons: "There are hard to reach outlets and no ports to charge a device without a box. Also, no monitors."
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Cons: "Crowded planes."
Pros: "Everything was very nice."
Pros: "Everything was on time and all the staff were professional and friendly"
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "One if the bathrooms was closed and a second one had no running water."
Pros: "Great to always feel comfortable while traveling."
Cons: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"
Pros: "Service and respect very good"
Pros: "The trip went smoothly and it was on time. The Crew was nice and efficient"
Pros: "Very friendly staff. Very smooth bag check. It was crowded but the line moved quickly. Boarding was very organized and easy to maneuver. The flight was very enjoyable and we actually landed 20 minutes early. United has once again provided an excellent flying experience!"
Cons: "There was no part of the entire united experience I did not like."
Pros: "I didn't like anything from united."
Cons: "I really didn't like how the agent by gate presented herself. She was rude and disrespectful. She wouldn't let me get hold of my son who was flying with frontier to Denver get my book. Than frontier charged my son $45 for a small bag. This is sad"
Pros: "So grateful the flight waited for us because our flight was delayed because of mechanical problems. The take off and landing were great and flight attendants Were great also. Snacks were marginal but served with a smile!"
Cons: "Snacks and that our previous flight was delayed and the stress of not knowing if we would make our flight"
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Cons: "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
Cons: "milk products in the snack bag, gross."
Pros: "One of the best flights I have ever been on! Everything was right on time."
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "Fast flight and great service"
Pros: "I appreciate that United hasn't gotten greedy with baggage charges and has kept their seating comfortable. Last Frontier flight was RIDICULOUS!!"
Cons: "I'm 6'tall...NOT that tall and felt cramped the entire time."
Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."
Cons: "Unreliable wifi."
Pros: "Nice folks and getting on was not a chore. Overall it was between good and excellent."
Cons: "My wife and I got to sit together, due to the courtesy of a GI moving so we could. Our 12 yr old grand daughter was one row behind and across the aisle from us."
Pros: "The flight was safe, the crew courteous and hard working."
Cons: "Seating is horrific. It is not healthy fur people."
Pros: "Love junction airport"
Cons: "DIA is always nice and kayak was a great service and price."
Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Pros: "One leg of this trip had free access to United WIFI and free access to entertainment on your personal devices. Seemed like a great way to keep passengers entertained without having to install the screens for each seat, passengers have their devices anyway."
Cons: "My knees were pressed against the seat in front of me and it was painful when they reclined their seat."
Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."
Pros: "Left on time and got to destination early!"
Cons: "No refund for my resheduling of flght. I has a valid reason with a valid documentaion"
Pros: "Getting to our destination on time and with a happy crew!"
Pros: "Flight was on time - smooth ride also"
Pros: "New plane, wifi, arrived 27 mins early"
Pros: "Friendly stewerdasses"
Cons: "Flight left almost 2 hours late for something that was not even fixes but ignored by flight crew. Missed connecting flight and was only offered $14 food voucher and a stay at a really crappy hotel 20 minute drive from airport . A really disappointing first impression, possibly my last....... Not sure yet"
Cons: "The only negative was the weather!"
Pros: "They gave us the emergency row with more space which we liked!"
Cons: "Boarding process could have been better. I felt I was poorly informed of the technical issues and would have liked a better understanding of what was going on. Boarding and then having to deplane right before departure due to a tire inspection fail was unnecessary. I feel as though the inspection should have happened prior to boarding."
Pros: "Amazing it took an international pandemic to finally convince airlines to board from the back front."
Cons: "I was enjoying accept no food lolz"
Pros: "The flight was safe."
Cons: "Service. The companies clear disinterest in providing service was evident by the poor training of the staff."
Cons: "We didn't make it to Vegas and they barely compensated us."
Cons: "The additional fees for everything."
Cons: "No free pop or peanuts anymore? That's cheap."
Pros: "the take off and landing went smoothly, especially for someone with anxiety."
Cons: "as I am sure you heard from others....more leg room as I am over 6' tall."
Cons: "The plane was left standing in the runway for an hour past midnight, even though the airport was not busy. This led to further delays in renting a car, and we lost a good nights sleep for our short weekend."
Pros: "Attendants were very nice"
Cons: "No leg room and need more food, boarding took quite a while and got out seat placements wrong twice"
Cons: "The four hour layover"
Pros: "Friendliness of crew and gate agents, comfortable seats, efficient boarding, On time. Clean aircraft."
Pros: "Everything was great"
Cons: "Charge for everything including beverages and carry on. Flight was delayed causing us to miss our connection. They only do 1 flight per day so we had to buy another flight. Will never fly frontier again."
Cons: "Plane was too hot"
Cons: "Pay for snacks"
Cons: "Delayed 30 mins after I arrived at the airport for unknown reason. Waited on tarmac another 30 mins (at least) after landing. We didn't get an explanation for 20 mins. The plane was literally 30 feet from the gate. It was almost funny how annoying it was. I'm surprised all the passengers kept their composure. NEVER AGAIN"
Cons: "Econo airline with lots of extra charges."
Pros: "The person besides me."
Cons: "We waited 40 minutes on the tarmac. :("
Cons: "I felt duped. I chose Frontier because of the competitive rate for the flight fee. I had NO idea I was going to be asked to pay $60 for my carry-on bag at the gate! and THEN be required to pay again for a simple drink and snack on the airplane. I understand charging for upgraded options of more expensive drinks and larger snack items and additional baggage, but whatever happened to including the basic courtesies in the cost of the flight!? Again, I felt duped! I will not be choosing Frontier again in the future unless these things change. And, oh my gosh, sitting within 3 rows of the lavatory was extremely uncomfortable to the nose the entire flight! Surely there are better ways of de-odorizing!"
Pros: "Nothing particular"
Cons: "No priority boarding for kids under five?!!!! Announcement is not clear about gate changing and boarding zones. Charged 45 dollars on a small hand carried suitcase? And 40 for a large checked in suitcase? It doesn't make any sense......"
Pros: "Not much."
Cons: "Not knowing about the cost for carry on luggage and that it cost me $45. Know where on your website did I find that information. As a casual flyer it would have been helpful to know about your fee structure for luggage. I recently flew Delta and my large bag only cost $25. Not sure Frontier will become my go to airline."
Cons: "Long wait on tarmac at Denver - Frontier Airlines really down hill with fees for carry on and being able to pick your seat. Flying on Frontier is like riding on an old greyhound bus."
Cons: "Delayed both in Mpls and Denver!"
Pros: "cheap, clean, flight itself was fine"
Cons: "cramped, spent like 90 minutes on the tarmac"
Pros: "Crew was wonderful! Friendly, helpful, available to ask questions."
Cons: "Hate baggage fees and seat fees. It was frustrating to not know how much fees were until we got our boarding passes."
Pros: "The paying/oarding process"
Cons: "Cramped, no free drinks"
Pros: "A++++ Everything was great! Would definitely book with Kayak again."
Cons: "Paid two different prices for checked luggage. Msp to den paid $35, and den to Msp paid $30. Why is that?????"
Pros: "Every thing went smoothly."
Pros: "Everyone was very helpful"
Cons: "No beverage"
Cons: "I spent 14 hours in the minneapolis airport with mechanical issues."
Pros: "very social and fun crew"
Pros: "Horrible never again use frontier airline"
Pros: "I liked having a seat between me and the other passenger"
Pros: "Ticketing agent attempting to help get me through to the flight on time despite TSA."
Cons: "I realize TSA is out of frontier' control but the plane was still present and the boarding tunnel still out & attached to the plane, Frontier assured me they wouldn't leave without me & yet when I arrived at the gate they refused to let me board. Then when I communicated that I absolutely had to get to Denver that evening because I play professional sports & had a game the following morning & cannot wait until their next available flight, they could not come up with another solution & refused to help me board another plane later"
Cons: "Seats don't rcline, extra fees for seat selectin, carryon,food or drink, dirty plane, bored and slobby cabin personnel, late."
Pros: "Seemed to have more legroom than delta"
Cons: "Nothing to drink and no magazine"
Pros: "The crew was great. It was easy boarding and quick."
Cons: "Don't have complaints"
Pros: "everything went smooth"
Pros: "Our flight wS delayed a little but they made sure that another connecting flight people got off first to make their flight. The crew was good and very nice."
Cons: "Only bad thing was it was delayed in taking off."
Pros: "Crew was nice and polite."
Cons: "Did not like having to pay for a carry on, small trey tables, and overhead light was broken on BOTH planes."
Cons: "There was a 6 hour delay in the flight. The seats are uncomfortable. You have to pay for everything. Not a good deal at all. The basic price is misleading as there is an extra charge for everything."
Cons: "I purchased one checked bag online the morning of the flight. It was not found in the system so I was charged the rate for checking at the gate. I also understand bare bones operation but would have appreciated the offer of a cup of water. Thanks. Rose McGlinsky"
Pros: "The crew was fun. I didn’t want to buy a $2.00 bottle of water on my card. Seats are to crapped."
Pros: "I liked the fare."
Cons: "The seat was worn out. The check in isn't user friendly. The attendant was stern"
Pros: "Good value"
Cons: "Flight attendants need to make it clear that all refreshments are for sale, not free Flight was 30 minutes late"
Cons: "This airline takes forever once you are seated."
Pros: "A ticketing agent showed me how to use the boarding pass kiosk. No delays. Smooth landing under less than ideal weather conditions. Must have been an Air Force pilot."
Cons: "Cramped seating. My 6'+ tall sons would have been uncomfortable. Expensive adult beverages."
Pros: "It was entertaining. A flight member made it fun."
Cons: "Cramped space."
Pros: "I had very low expectations of Spirit Airlines... from their reputation and things I read online. But my family and I had a GREAT experience yesterday. Our bag check process went smoothly and the staff was very courteous. Everything went smoothly for boarding and my husband, my son and I all sat together in the same row. Everything couldn't have went smoother and i really wondered what all the fuss was about Spirit airlines??? We had a really great experience and would do it again. Can't beat the price, even if you pay to check a couple of bags ahead of time."
Cons: "Seriously the worst baggage fees in the industry. Never again."
Cons: "At least they didn't try to sell us again on the credit card."
Cons: "Late 2 hours looking for additional mileage to add to my spirit credit card"
Cons: "I did not like the fact that I paid my ticket 2months in advance, and when I got to the airport 2hrs early, I was told that I was late and the plane was already full. How can it be full when I had a two months reservation? It seems like they sell the same seat to more than 10 people and then they gamble on the first person to sit in it. How can a company that is run by a human being be so greedy? I have learned my lesson. There were 4 more people who the same problem as I. When I called Customer services, i was told that there is nothing that They could for me because they are not at the Airport with. I asked if they could put me in another flight and they refused saying that I have to buy another ticket. What I do not get is why Spirit is still in business? Someone warned me about them, but I thought that maybe it was that one time, but I was disappointed big time. My sister lost a baggage with spirit 2 years ago and they never helped. Spirits have lost me as Customer and I am sure that I will not be the only one. They make their tickets cheaper to lure people into buying them, then they still their money without even thinking about humanity. I had to buy another ticket and I am flying tomorrow. Worse company ever. They do not deserve to be working with people. People should never trust Spirits, it is beyond the worse."
Pros: "There were no delays."
Cons: "Seriously stop losing my luggage"
Cons: "Did not like that it feels like a bait/switch to shop for flights, then highly up charged for things that should be included. Like being charged to check in... Isn't that covered when a ticket is purchased?? I purchased through Kayak and find out later that we can save money by doing everything ourselves online or at kiosk. Then watch all staff sit around and socialize while we over pay. Why have a staff at all? I had to pay to sit in exit seat then asked to assist in emergency. If occupying those seats... Why do we have to pay extra? I guess not what I had in mind. I will choose different airline next time. I paid more to fly my bags than it cost to fly myself. Don't understand!"
Cons: "Being charged for baggage"
Pros: "Crew was funny"
Pros: "On time, great crew, what I expected"
Cons: "All the extra charges Seats didn't recline Beverage service for purchase only No free water Delayed flight"
Pros: "quick- nice staff."
Cons: "added fees for baggage- makes me want to use a different airline."
Pros: "Was expecting the worst… I had heard terrible things about spirit airlines… There was no legroom the service was terrible etc. etc. But, I couldn't have been more pleasantly surprised! I've never had pilot we was so knowledgeable about the geography and so informative. Also, there was a LOT of legroom!! (and I was seated in the next to the last seat in the very back of the plane). I think more than Delta...which is the airline I have always flown."
Cons: "Nothing...actually there was nothing not to like!! I got what i paid for… No frills and that's just fine. very friendly staff, very efficient, and absolutely on time. Will definitely fly Spirit Airlines again! Thank you Ned's kids"
Cons: "Gate agent had no information on filght length or arrival time. Flight was delayed but we had to stay by gate incase they left sooner. So coudn't get food, etc. WORST airline ever. My first and last time flying with them."
Pros: "The staff was far from. animatronic, very friendly, and the seats where far better than any other plane I've been on. Overall awesome experience."
Cons: "I didn't find anything wrong with my flight this time. Good work!"
Pros: "It was on time"
Cons: "On my way back, they charged me $100 for a carry on. Even though I've never been charged for that same exact piece of luggage ever before by them multiple times in the past - including my trip going to my destination. Horrible service by Spirit airlines, will never use them, or recommend them ever again."
Pros: "The landing was one of the best I've ever experienced"
Cons: "Legroom was lacking"
Cons: "It was a pretty bumpy ride, nothing the crew could do about that."
Cons: "40lbs for a bag is a joke. They do everything they can to up charge the entire step of the way, hidden fees galore. No mobile Website is pathetic. The fact you have to print off your own boarding pass is archaic. Mobile hoarding passes need to be available. Our plane had no food or water they lied and said the cater was on strike. What was it a 3 day strike cuz they had it for the return flight. And guess what you're buying that water. Never again, I don't cate how cheap the flight is."
Pros: "Both flights were on time and had an easy boarding process. Flight attendants were very pleasant. Nothing special but got the job done and did it well."
Cons: "Leg room is very minimal."
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Cons: "The entire staff was awful! I took a total of 5 flights and not one staff member was nice. Never heard please thank you just demanded we buckle seat belts and other instructions. I felt like I was a inconvenience to everyone I spoke to. Its not worth the money you save on the tickets because they charge fees for EVERYTHING even checking in at the airport!!! Don't waist your money or time with them."
Pros: "Paying less"
Cons: "My neck still hurts from the seats."
Pros: "I appreciate Spirit being no frills. You get what you pay for in that sense, but considering what you know you're walking into, it's a good experience. I was nervous about my personal item brought on for free (a backpack) and was careful with how I packed. All went well and it wasn't flagged by staff as being too big."
Cons: "Again, you get what you pay for. I can't rate entertainment of food high because I didn't utilize those services as they come with a fee."
Pros: "Surprisingly wasn't delayed"
Cons: "Service is always horrible . Terrible airline overall"
Pros: "Got there on time. Luggage arrived at baggage check promptly."
Cons: "Check-in process didn't work on two different kiosks, even with assistance from agent. Hard to understand policies on paying for luggage; probably more expensive than with a full-service airline. Counter agent hard to understand (broken English). Boarding pass in two parts came apart but needed both parts for TSA security. No ability to use TSA Pre-Check made wait much longer. Extremely limited room between rows."
Pros: "The plane and flight were fine. Costs for beverages and snacks , well, nobody( or vary few) bought them so that should tell you something."
Cons: "What I didn't like is that the small APPROVED SIZE carry on cost as much as my ticket to fly round trip., $55 each way. Really,........you need to raise your fairs and stop gouging the customers for every other thing. I had to pay extra just to sit in an isle seat when most of the planes seats were still up for grabs. Sorry but Spirit Airlines will be only researched for services by me if it is an emergency. I am aware that the airline needs to make money or it will not stay in business however I think the cost to ck a bag, if it was reasonable, would speed up things so everyone wouldn't try dragging everything they have onto the airplane to stow in the overhead with everyone else waiting on them. I am familiar with your problems as I used to fly schedule 135 , in Calif from La to SFO."
Pros: "ease of flight"
Cons: "I booked this flight for my adult child through KayakThere was no indication of a fee for a small bag. Most airlines allow one free bag and backpack. Although the flight was cheap the $50 for a small checked bag was steep. Based on that alone I would not book through spirit."
Cons: "Still think it's ridiculous that you have to pay for a carry on, it adds $100 to the trip expenses!"
Cons: "I checked in online the night before, but did not print my boarding pass. When going to check bags, I waited in line only to find out at the counter that I have to print my boarding pass at a kiosk - if they do it for you they will, of course, charge you. Ridiculous. When I went to print the boarding pass, I got charged again - apparently it did not go through the night before for some reason although I was never alerted. So I was charged more now for paying at the airport vs. night before. Not to mention, two charges showed on my account."
Cons: "The service from Crew members, not able to get a cup of water, delays, dirty plane and all around just bad. Never again will I fly spirit."
Cons: "our flight got delayed from 2:40pm to 3:10pm, then we didn't even leave the terminal until 3:45 due to a maintenance issue. No complementary drinks due to the issue. and charging $52.00 for checked baggage is outrageous..."
Pros: "The flight attendant who did most of the talking was very charismatic and added a bit of humor to her routine"
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Pros: "On time"
Cons: "No recline"
Pros: "Nothing to like about this airline except maybe the pilots."
Cons: "Same garbage treatment as Baltimore to Minneapolis"
Pros: "The flight attendants handled a very traumatic experience as best as they could, were helpful, and calm throughout the entire ordeal."
Cons: "The planes themselves are awful, dirty, smell weird, and cramped."
Pros: "The crew was friendly and helpful"
Cons: "I waited to board for to long the flight was bumpy I've never taken spirit but I will never go that route again pay the extra money and fly with another airline first time with spirit and my last"
Pros: "The flight was reasonably priced. It wasn't delayed too long. The plane was loaded and took off in an acceptable time. Finding and booking the flight was easy to navigate. There was a gate change but it was in close proximity and I was notified by email and over the intercom."
Cons: "The biggest problem was that there was no air as we sat on the hot Tarmac. The seats did not lay back and there was not enough room to sit comfortably and I am not a big person."
Cons: "The seats were very cramped - you couldn't even move seat back. Have never flown on airline where snack/soda had a price tag. This airline is good only for short flights."
Airlines flying from Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Minneapolis
Masks required on board, masks provided on flights from Minneapolis
Social distancing seating
Middle seats unavailable to book on flights from Minneapolis
Testing for antibodies, testing for symptoms for flights from Minneapolis
Waiving of change fees. Search flexible flights from Minneapolis