Liked food. Service could have been better. More water trips would have been good.
Pros: "It was a quiet flight"
Cons: "All good"
Pros: "Flight duration, lay over and timings were convenient for us."
Cons: "The crew was NOT friendly or helpful, and the dinner served was cold. The bread was even stale. The snacks and breakfast was fine, but it makes a difference when the only main meal is not good."
Cons: "For economy, maybe more variety on meals ?"
Pros: "generally good overall for a 14 hour long flight"
Cons: "legroom could always be better for me......but this was similar to most other airlines"
Cons: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Cons: "My judgement will be unfair cause I love Emirates airlines"
Cons: "I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued."
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Cons: "Emirates sent a notice that the flight was cancelled on a flight from SF to the Maldives - with about 6 hours notice. They put me on a plane two days later. Zero interest by the airline helping. We found a flight on Turkish but paid an extra $500. Zero interest in helping. Last time sensitive ever on Emirates."
Pros: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Pros: "Attentive and very professional flight staff. Excellent food in Economy."
Pros: "Smooth flight, courteous staff"
Pros: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Cons: "Did not like the fact that I was not able to upgrade"
Pros: "Good everything"
Pros: "Flew business class. Nice lounge at ktm, better than I expected for Yangon. Fast checkin, good service and very efficient. Seats comfy. Arrived early to Dubai."
Pros: "I liked how I didn't get jet lagged"
Cons: "Half the food was good half was just okay"
Cons: "We reached very fast"
Pros: "entertainment is great."
Cons: "food is the same as last flight."
Pros: "Price, comfort, ice, food and drinks"
Cons: "I just don’t like discomfort of others moving their seat back."
Pros: "Exceptional attention to details of client comfort."
Cons: "No faults."
Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Cons: "No food for vegetarian"
Pros: "The air hostesses were really sweet and receptive. They cared a lot."
Cons: "Food could be improved on long-haul flights. I was hungry."
Pros: "Entertainment good and crew"
Cons: "Boarding in milan horribly disorganized."
Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Pros: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Cons: "I like everything"
Pros: "A380 is spacious"
Cons: "my seat (head) was broken"
Pros: "- Attentive to infant needs"
Pros: "Over all experience"
Cons: "Entertainment program could be more structured; remote control did not work as it should;"
Cons: "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
Pros: "Nothing special"
Cons: "Staff wasn't the friendliest. Waiting times on Dubai airport is way too long, the airport staff was rude, and not helpful at all. Unwilling to speak English. Can learn a lot from KLM. This was my first time flying with Emirates, will be the last."
Pros: "The entertainment, seats, and food were all good."
Cons: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
Pros: "Service, comfort"
Cons: "Too much costly for a Tuesday flight. But rest all good"
Pros: "Service is fantastic and all the amenities. They pretty much think of everything. The warm towels at the end of the flight, the travel bag for the long international trips were perfect. The staff is very welcoming and helpful and we were in economy so I can only imagine what it must be like in First Class! Also the free entertainment is phenomenal- wide range of choice. We also enjoyed the outside cameras that help you see views from the outside. Pretty cool!"
Cons: "Little more leg room. When the chair in front of younreclines ot gets a little tight."
Pros: "Online checking"
Cons: "N/ A"
Pros: "crew very friendly"
Cons: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
Pros: "Nice flight. Nice staff. Nice food. Nice environment. Thanks to Emirates."
Pros: "From the top to the bottom, everything was excellent except for..."
Cons: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Pros: "The cabin crew was helpful with stashing my carry-on bag given how full the overhead bins were. Courteous crew and good meal options."
Cons: "Non-functioning overhead light from DBX to SEA."
Cons: "Piece of checked baggage was lost en-route. It took over 2 hours to get through checked baggage and customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Cons: "Cabin service"
Pros: "In-flight entertainment was good."
Cons: "Was sitting in 41D. By the team they came to my seat, they ran out of the standard vegetarian meal. I was told I 'had to pre-order' the veg meal, although it had never happened in the 10+ long haul 14-hr flights I've taken with Emirates in the past. I was under the impression you only had to pre-order special meals like religious (Jain, Hindu) meals and not the std veg meal. Emirates should advise so while booking a ticket. Secondly the flight attendant who was telling me this was INCREDIBLY rude. This was extremely uncharacteristic from Emirates crew as I had always come across very pleasant flight attendants. This particular attendant constantly, and very indifferently, asked me if I wanted chicken or lamb, despite me repeatedly saying I am a vegetarian. This continued for a couple of minutes, and then she got flustered, rudely asked again if I want to eat or not. I said I am not going to eat a non-veg meal, and then she dragged the tray away. Without offering me any kind of veg alternative (Emirates carries pizzas as well in this long haul flights). I ended up not eating anything for that meal. Extremely unpleasant experience which was not expected from Emirates."
Had to wait 9 hours lay over in Frankfurt airport for a 2 hour trip the Albania.
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Pros: "Situation was handled well."
Cons: "Lack of information on the cause of delay."
Pros: "We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight."
Cons: "The snack sandwich was freezing cold..."
Pros: "The crew and comfort."
Cons: "The food does not taste good at all."
Pros: "Food option was horrible. Need better options for vegans and Vegetarians."
Cons: "The vegetarian option food was terrible."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "Great selection of entertainment"
Cons: "Food was not what I’m used to on Lufthansa"
Cons: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Cons: "The comfort and the food"
Pros: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Cons: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Cons: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Pros: "Flight arrived early."
Cons: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Pros: "Everything, comfort, quietness,"
Cons: "Boarding, de-icing made us wait long on plane n it got stuffy"
Cons: "Not a lot of newer movies"
Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."
Cons: "Too high price tickey and had to buy luggage"
Pros: "The service was impeccable"
Cons: "It was a bit warm"
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Cons: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Cons: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"
Pros: "Loved the snack choice"
Cons: "No complaints"
Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"
Pros: "Great Service from the crew!"
Pros: "The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer."
Cons: "The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher.."
Cons: "My luggage didn’t arrived in Santiago And it was so frustrating start my vacation Here without medicines, winter clothes, Phones cables and chargers etc et I would like to know When I can have my suitcases"
Pros: "Great service and food."
Cons: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Cons: "They supposed to check the visa for Europe from the depart airport and they failed to do that .At last in Munich they examined it so hard and had to leave and go back to the depart."
Pros: "Crew was welcoming and seats ok for a short flight."
Cons: "I didn't like anything"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Pros: "Pretty much everything. A joy after the Condor flight"
Cons: "What's not to likr?"
Cons: "Seats in business very uncomfortable and there was no entertainment"
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Cons: "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."
Cons: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Pros: "the bathrooms - so many and downstairs. smooth flight. plane seat layout - 2-3-2"
Cons: "meals were served at odd time but were good. passenger behind me was upset when my chair was leaned back. an extra charge for seat assignment. 30 minutes on the tarmack before take off"
Pros: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Pros: "The crew was very welcoming and attentive."
Cons: "That the price of the ticket dropped from when I originally purchased it by $500 and when I called for a refund of the difference I was told it could not be done. I also didn't like that we had to pay an additional cost for a seat selection. Selecting seats should be included."
Cons: "Food was not good. Seat leg room very uncomfortable"
Pros: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."
Cons: "I thought lying while smiling went out of the airline business 20 years ago. Lufthansa rebooked my husband and I - telling us all would be well. That was the start of one of the worst travel days ever - running through airports; and culminating the end of an anniversary trip with my husband and I having to sit separately in center seats for 8.5 hours. Perhaps spoiled food or the lack of the pre-ordered gluten-free meals left one of us ill for the week since. Days of headaches with Lufthansa leading up to these two flights - online, on the phone and in person. We ended up on a full United flight with some of the most humorless in-flight staff ever."
Pros: "Free upgrade to business class!"
Pros: "Great food and entertainment options."
Cons: "Very slow boarding process. A lot of the boarding crew just standing around waiting instead of moving the passengers thru to board. A half hour delay ensured due to the slow boarding process. Seemed to have no clue how to board efficiently. Seats a little cramped in economy. Passenger who was disabled - could not stand on his own - was seated in an aisle seat and passengers had to climb over him to get in and out the entire flight. Should have been seated in a different seat since he never stood up."
Pros: "Crew was nice."
Cons: "Very small cramped seats in business class. Would not fly again."
Pros: "The flight crew was friendly and attentive."
Pros: "short and comfortable"
Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Probably not the airlines fault but covid regulations for boarding and deboarding the plane were completely different. Not sure if covid boarded the plane mid-flight.
Movies were really old. Earphones provided were terrible. Plane departed 30 minutes late. Passengers had to wait that time for 40 others who dribbled in from a connecting flight.
Cons: "staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors."
Pros: "I got an aisle seat right near the bulkhead with so much leg room. There were so many free amenities. It was the biggest plane I'd ever seen - very well kept and clean. Crew was nice and quick with service."
Pros: "Flashy new seats."
Cons: "Flight delayed"
Cons: "Zero snacks, not even for purchase. London to Texas is a really long way to not be able to purchase snacks other than the meals they provide."
Pros: "The crew was super nice and very helpful!!! Wine included was awesome."
Cons: "The boarding process was chaotic. My TV screen kept going in and out. We"
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Cons: "The TV was not working"
Cons: "Food was below average"
Pros: "Friendly crew, uncrowded plane."
Pros: "Customer service of the in flight crew is absent."
Cons: "You have to pay for food, snacks and water on this flight. there were no complimentary snacks or drinks given."
Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"
Pros: "The flight left on time although take-off was delayed due yo traffic. Plane is new and comfortable."
Cons: "I did not enjoy the Java coffee I ordered because the coffee pulps were the first item I tasted upon drinking the coffee. I called the attention of the flight attendants but nobody answered because the 2 were busy selling items to the passengers. I just removed the coffee bits by throwing them out of my mouth using napkin."
Pros: "Crew was friendly, courteous and very helpful. On time arrival despite a late departure."
Cons: "As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time"
Pros: "Quick, smooth flight and a polite captain"
Cons: "Late leaving and arriving and baggage took forever to be delivered to belt."
Cons: "Cancelled flight and horrible customer service!"
Pros: "No entertainment on the flight"
Pros: "Speedy and friendly service from crew"
Cons: "Flight was delayed. Not their fault; French traffic control strike"
Cons: "Food quality poor.They served lunch after 7 hours of breakfast.The Food quality also not good."
Pros: "Entertainment was adequate."
Cons: "The plane was freezing for 11 hours. Flight attendant said it would be adjusted but it never was. We were against a wall and seats did not recline. Very little room."
Cons: "Everything was for sale"
Pros: "We slept the entire flight since this was the second leg of our journey."
Cons: "Plane departed 40 minutes late even though we were on board in time. Congestion at Heathrow was the problem, but this was not a problem for us since we got an extra 40 minutes of sleep."
Cons: "No drink service offered -- crew simply passed by uninterested, and no attempt whatsoever to make any announcements in Spanish -- this on a flight from MAD to LHR. Pitiful."
Pros: "There was no flight"
Cons: "The flight did not take off. What little information we were goven was inaccurate. We called and were rebooked on another flight without being told it was overbooked and our tickets were standby . Dozens of other passengers had the same experience"
Pros: "Meal was nice"
Cons: "Crew were disinterested. One piece of luggage arrived the other a day later."
Pros: "The flight was before time on arrival"
Cons: "3 hours on the plain waiting for take off. Cheap sandwich for breakfast."
Cons: "That the plane ended up in budapest and not krakow with an overnight delay"
Pros: "I like everything the service provided by the crew and the airplane"
Pros: "Crew was great, despite issues with our Tv issue, the challenging woman behind me."
Cons: "The TVs in our row went dead 2.5 hrs into the flight. I have a 2.5 year Old traveling with me, this was a challenge to maintain sanity for another 7 hours. Additionally the lunatic behind me didn’t know how to get out of her seat or eat or let her neighbor out when my seat was reclined. She also got up out of he seat during taxi causing the flight attendants to get up to address her."
Pros: "Flight attendants are so friendly, cheerful, personable and polite"
Cons: "BA website required payment for any seat selection, so I paid $35 for two aisle seats to be close to my husband. Then, BA website did not allow change or upgrade of seating when I at last discovered upper deck availability and paid another $50 each for us to sit together.. I purchased seating months in advance, and so did friends travelling with me, but my husband's seat was given free to a man who said had just purchased 2 days prior. I purchased my one friend an exit row seat in main cabin for $75 but BA gave it to someone else. Yes, I want refunds and will be writing more about this to BA and posting about this horrid discomfort."
Pros: "polite, efficient"
Cons: "the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy"
Pros: "Nothing. Not one redeeming thing to say. What a shame."
Cons: "Everything. Massive delay, but not that much as it was JUST before the threshold (by 5 minutes), cheats. Radio failure was the excuse, followed by crew change - yeah, right, not buying that one - more like radio was fine, but crew wanted to chip off work early and avoid last flight (common tactic for a demoralised/unionised workforce). Border is still broken at LGW. THIS is Broken Brexit Britain."
Cons: "It was a 3 hour overnight flight and the crew went up and down the aisles selling things and waking everyone up. Seemed like selling duty frees was more important to the airline than passengers having a pleasant flight."
Pros: "Fast boarding"
Cons: "No snack for the flight"
Pros: "The food and the on screen entertainment was great"
Cons: "Leg room is an issue for me"
Cons: "Our vegetarian food was not available as requested."
Pros: "Crew was friendly"
Cons: "1) I was booked on the next available flight. This flight was delayed too. I was really exhausted, and tired of waiting. 2) The refreshment was only for purchase. I understand,that non of the domestic flights provide food but 1 nonalcoholic drink or water, and small pretzels or nuts are always offered free of charge, and additional refreshment is charged. Sad, this was not an option."
Cons: "I didn't have a flight to Baltimore. This was a booking error; one of many mistakes AA made in a 24 hour window."
Pros: "Individual tv stations, great customer service."
Cons: "Not a big snack before we landed."
Cons: "Middle seat, very cramped and I'm short"
Pros: "On time, boarding ok, WTP seats good. Reasonable entertainment selections."
Cons: "Lounge: silver card holder so went to South lounge in main building. Usual slop with rice, ghastly. Adequate wine/spirits/beer/coffee etc selection but very irritating you have to ask each time for champagne. Food on board: steak for dinner (from CW menu) over cooked/ruined, as ever. Other airlines can do this fine, unclear why BA chooses not to. Very pleased I didn't pay for CW and got served this. Breakfast is from economy, so plastic utensiles, no table cloth etc. I hate this inconsistent service. Entertainment system clunky and appears dated. Under seat entertainment boxes restrict legroom in most seats (in WTP)."
Pros: "The crew on the plane was super nice. They tried their best to keep us entertained, and hydrated in a hot environment"
Cons: "The plane didn't leave OMA gate for over an hour. A repair needed to be made, and there was a huge long delay in getting a hold of maintenance to fix it. Then there were problems with the fix. Once it was finally fixed, the paperwork had a mess up. We didn't leave until at least 2:52 pm. Then, when we landed, the elevator for the luggage that was valeted stopped working for 4 minutes. I was nearly late to my connection to Paris. Instead of a 1 hr 55 min layover in DFW, I had 7 minutes from the time I finally got my suitcase to the time I got to the other terminal to board."
Pros: "Crew was solid and professional"
Cons: "Boarded late, took forever to get de-iced, went to runway, went back for more de-icing. Not good."
Pros: "Organized gate"
Cons: "Information on delay boarding"
Cons: "Internet WiFi"
Cons: "We were delayed for an hour sitting in the tarmac because of “VIP” which sucked"
Cons: "Watched a handicap elderly lady put in the middle of economy and a young small healthy male bumped to first class. crew not prioritizing the elderly. With 16" of isle space an eastern crew member tried to push a airline wheelchair down the crowded isle. Treating paying passengers as llivestock"
Pros: "The MSP united noticed our original flight was not going to match our connection flight so they search us out for an earlier flights so we could get to our destination. Also, got two refreshments."
Cons: "Seats were hard."
Pros: "Everything went smoothly. Though take off was delayed."
Cons: "Not much."
Pros: "Staff and flight attendants were nicr"
Cons: "It had some delay."
Pros: "Great to always feel comfortable while traveling."
Cons: "The legroom is non-existent. I sure wish airlines didn't try to put so many seats in each aircraft."
Pros: "The flight was overall good, there it was simple and i got what I paid for. First class would have been worth the upgrade Im 6'6" and i was good for legroom."
Cons: "They lost my bag. Very huge issue followed. Staff was very helpful in getting me on track with who and when to talk with people however!"
Cons: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Cons: "Wi-Fi did t work for most of the flight."
Cons: "They left early. I got there at 6:40 and the plane had left the gate"
Pros: "The flight, crew, etc, were fine."
Cons: "Somewhere in between MSP, ORD, and Madrid, our luggage was lost. After traveling for 18 hours, we needed and wanted our own things."
Pros: "The price of a ticket is slightly lower. It is not enough of a difference to make the plethora of inconveniences worth it. You are not a valued customer with this fare. If United values customers, they shouldn't offer this fare. That's why I don't fly the bargain airlines."
Cons: "You can't check in at the kiosk on basic economy without an employee badge swipe, and there were no employees available. I had to stop checking in, wait in line, and then the employee that I talked to didn't have the right kind of badge to swipe. So I waited again. Extremely inconvenient. Even after being forced to talk to a ticket agent at check in, they still won't issue a seat. So you have to go to the gate and wait in line again to get a seat. The system is built for maximum inefficiency. It doesn't cost less for them to make me talk to two separate people, it is only to inconvenience the flyer for buying a cheaper ticket. It seems like a punitive system. Boarding was organized and painless. The crew seemed polite. Regarding comfort, the "leg room" on the airbus is ridiculous. I am average height and felt claustrophobic. I can't imagine how a tall person feels. There was no " entertainment" on my flight, so one star for that. I didn't not receive any food and was not offered water, 1 star."
Pros: "Easy boarding, on time take off"
Cons: "Arrived early (yay), but had to sit on the runway for 45 minutes waiting for a gate and ended up getting to the gate later than the original expected time. Pretty ridiculous."
Pros: "Always raved about my experience. This time was not impressed. The people who initially took our bags were great, there after... not good."
Cons: "Arrived at 0750, ahead of schedule and waited until 0915 to get off the plane due to an error with the gate and then a malfunction of equipment. Now waiting for our baggage for 40 min. still nothing. Disappointing start to an already short vacay."
Cons: "It was not made clear at all that I was buying a basic economy ticket and was not going to be allowed to take a carry on. That was really frustrating."
Pros: "Friendly flight attendants."
Cons: "When I made the reservation, somehow I was assigned lowest status, and boarded the plane last, meaning no overhead storage."
Pros: "$155 roundtrip cost with limitations described before purchasing tickets. It would be much better to at least be able to take a backpack as a carry-on, but all costs were included in the price except luggage and that was reasonable at $25/bag."
Cons: "Not being able to take a backpack as a carry-on"
Pros: "On time Friendly staffs"
Pros: "It was as if everyone was a veteran flyer. No complainin, and everyone was courteous to one another."
Cons: "Stuck in the middle seat and to the very back of the plane."
Pros: "Not much."
Cons: "I have taken this fight many times. This was the first time there was not a drink Service available. Approximately 10 people had to get off the plane so five people to check their bag"
Cons: "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
Pros: "The flights were wonderful. Boarding process went smoothly."
Cons: "Difficult to hear, much confusion as to which line to get into, the marking are easy to read unitl a line forms then just a jumble of people in the walkway"
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "I appreciate that United hasn't gotten greedy with baggage charges and has kept their seating comfortable. Last Frontier flight was RIDICULOUS!!"
Pros: "They were patient"
Cons: "My flight was delayed and I had a question which they could not answer unless I waited in like. There were only three people ahead of me but I waited in that line for 45 minutes. You guys need another computer station to keep the line moving. Then when I went to board the plane, the woman who helped me before customs had printed out the wrong ticket for me so I had to wait in a line AGAIN and get a new ticket printed out."
Pros: "I really like almost everything about flying with Lufthansa."
Cons: "Checking in and obtaining my boarding pass was a less than satisfying experience. Initially I could not check in until arrived at the airport because the first leg of my trip was Lufthansa through United? I tried to check in on BOTH United and lufthansa's website neither worked. I then spent about 45 minutes on the phone with a Lufthansa representitave just to find out I would be unable to check in until I arrived at the airport the next day. Once I checked in to the airport I could only get my seat for the first flight and was told I would have to get my subsequent seats while on layover. When I arrived at my layover, while trying to get my seat for the next flight I was told they were overbooked and I would have to wait 'over there' until they could figure out a place for me to sit. But when the attendant printed my ticket she was shocked to find out I had a seat, and angrily reported that 'I don't know how YOU got a seat, but you did. So go get in line for the flight!' That said, I did get in line, I did get fairly decent seats the whole trip, and all but one employee were overly helpful and nice. However it would have been far less stressful if I was just able to check in for the initial flight."
Pros: "friendly staff"
Cons: "first class seats not comfy. No wi-fi on the entire outbound. I had paid $149 to upgrade to first class. With no movies, no wi-fi, and being a vegetarian with 2 chicken entrees (chicken sandwich or chicken salad!) and no extra room, I decided to drink. I had 3 "free drinks" in first class, which was like paying $50 for a vodka tonic without a lime (3 times). Save you $$$"
Pros: "The other legs of the trip were on time"
Cons: "The second leg of the trip was two hours late which always happens at Chicago Ohare"
Pros: "Short flight"
Cons: "Missed the flight because the connection was late taking off and landing.'so I am stuck on O'hare"
Cons: "Every flight I had was delayed at least an hour, and one of my flights was delayed 2.5 hours, which caused me to miss an important meeting. When I asked why it was taking so long, the United customer service representative was very short and somewhat rude. Not a great experience this time that's for sure."
Pros: "Absolutely nothing"
Cons: "Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances."
Cons: "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."
Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Cons: "Flight was over 2 hrs delayed so I couldn't even take the flight. Waste of my money. Paid 330 dollars and got nothing. Now United nor you guys are helping. Never again will I use this site"
Pros: "The flight crew was friendly and I received a lot of updates on my flight infor before my flight"
Cons: "Although I received a lot of flight info about my delayed flight I wouldn't receive it sometimes until right before the time changes. Also we were boarded and still sat on the plane and waited for almost an hour before leaving the Tarmac and received no reason as to why we're still sitting until over 40 minutes of waiting. Also the bathroom water smelled bad and it felt extra small."
Cons: "The man in charge of seat assignments and boarding refused to talk to any of us who hadn't been assigned seats until everyone else had fully boarded the plane. He just told us "wait 20 minutes. No wait 30 minutes. Wait." While he did end up giving us seats, he was extremely unhelpful through the process as he wouldn't give us any information and had us wait in line from well before the boarding process until the end. Then on the plane, the air was so cold as to be truly uncomfortable. The flight attendant did try to warm it up though after multiple people requested, so she was quite nice."
Pros: "Great flight crew. MSP airport was outstanding"
Cons: "Flight delay"
Pros: "One leg of this trip had free access to United WIFI and free access to entertainment on your personal devices. Seemed like a great way to keep passengers entertained without having to install the screens for each seat, passengers have their devices anyway."
Cons: "My knees were pressed against the seat in front of me and it was painful when they reclined their seat."
Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."
Cons: "Delayed three times"
Pros: "Actually probably should have given 5 stars"
Cons: "No refund for my resheduling of flght. I has a valid reason with a valid documentaion"
Cons: "The flight had continual ongoing delays and it was recognized I would not make my connection. United was more than accommodating to the customers in front of me, however when it came to assisting me they were not. I would not get to my final destination until 7 hours after the original time. I will never fly United airlines again."