Food is not great in Doha to HYD flight also there is a charge for beverages!!
As my other review indicated compared to 2019 when the airlines was terrific and paid a lot of attention to making the flight as comfortable as realistically possible to 2022 where it is no different from any other airlines. Quite a disappointment and let down. The COVID related requirements that the flight indicated were in direct contra indication to those required by the aviation authorities of the origin and destination countries. Flight crew was eh, food was food without much taste or flavor.
worst service ever , customer service worst ,dont recommend anyone
Good food . Friendly crew
Comfortable flight and before time arrival was excellent overall
Flight was delayed at IAD Washington. Passengers were anxious as there was delay announcing about it.
This is the worst flight experience
Pros: "The staff was very friendly was nice trip"
Cons: "The food was not great"
Pros: "Same as before"
Cons: "Same as before"
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Cons: "Best flight ever and I recommend to have it again in the future"
Cons: "Qatar Airways are the best"
Pros: "The new Qsuites are very comfortable"
Pros: "The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight."
Cons: "Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection ."
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "In time me ,food ,clean"
Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Pros: "Excellent service. Excellent quality of food."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."
Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Pros: "Dedicated to customer service"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pros: "Very nice. Everything was great."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Landing and botding is safe"
Pros: "Everything is good thank you so mach !!!!"
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Cons: "Not that many choice in movies"
Pros: "Their food and crew was good."
Cons: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Cons: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Excellent customer service"
Pros: "Better crew members"
Cons: "Seats and food.. This should be the last travel with Qatar airways."
Pros: "Attendants were tried to help, they were nice enough to make me feel better."
Cons: "You guy do not give kid food first or the kid can not board earlier than others. I had to walk back and forth because nobody tell me exactly how can I get in the hotel. It took me more than 30'walk with the little boy. The woman gave me hotel voucher also gave me wrong informations. Which took me long time to pass the screen scan that I do not need it. I was so up set when the guy wanted to conform the hotel voucher while I already had it. I had to walk with luggage and the baby. It was terrible while I was not feeling well and my son wanted to sleep."
Service for Handicapped at London Airport was not satisfactory. It was hard to get wheel chair for my elders .
On my flight call for seat belts was given but few passengers ignored it, were still walking around. Safety should be first for the passengers walking around if not for the sitting passengers. This is my main concern. Thank you!
Good hot food. The toilets needed more attention as had run out of hand towels and bins overflowing, one toilet out of service.
Food on this flight was not as good as previously experienced.
KAYAK - please stop referring business to KIWI.com --- they do not take responsibility in actually booking your tickets, and do not provide any timely communication.
Best crew ever I’ve been traveling since July 5 a month ago and not even the best Service ever but this crew here what is the best
Flight was okay when we got on it eventually after 4 hour delay. Spent another 45 minutes on the plane waiting for a gate. All quite tiring
Booked AVML meals in Premium Economy. The check in agent reconfirmed this. Also she said this was a standard offering in the route. Turns out they didn’t have AVML in a 10+ hour flight. Unacceptable
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
Delays, grumpy service staff
Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Pros: "The crew"
Cons: "The screen"
Pros: "Crew was attentive."
Cons: "Tiny, uncomfortable seats with warn cushions."
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Pros: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Cons: "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."
Cons: "There is no entertainment, not really required on a short flight but nice when offered."
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Cons: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Pros: "The boarding, the seats."
Cons: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Pros: "The selection of entertainment"
Cons: "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."
Cons: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Pros: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Cons: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Pros: "Great crew, easy boarding, comfortable enough flight"
Cons: "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"
Pros: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Cons: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "The crew were excellent."
Cons: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Pros: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Cons: "Vegetarian food selection could be better, need more content in movie selection"
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "The service went a mile farther. It is my favourite airlines!"
Cons: "Crew had poor communication, didn't seem friendly or helpful, no food given for free and no warnings fhat this was the case. Flight was delayed at takeoff And they did not accurately tell us how long the delay was"
Cons: "this is not an airline, this is a bus company"
Cons: "cabin was nice but cold"
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "It was on time, and the crew was welcoming and helpful."
Cons: "The lack of healthiness of the snack--mostly sweets."
Pros: "The in flight entertainment was above average and the seats were decent"
Cons: "The attitude of the cabin crew was generally poor; at one point when I returned the post meal rubbish one member of crew commented to another on the lack of wrappers in my rubbish the other crew member replied "maybe he ate it" as this conversation took place directly behind me I assume they thought my headphones were plugged in."