Daily cleaning, installation of cabin HEPA filters on flights from Minnesota to Saint Martin Island
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Scores according to KAYAK customer reviews
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Pros: "Love the seats, crew was great, entertainment was great."
Cons: "Bring back terra blues!"
Pros: "Comfortable roomy seating, very clean plane"
Cons: "Honestly nothing... One of the best flights I've ever had"
Cons: "comunication with the custumer"
Pros: "Relatively comfortable seats, great in flight entertainment."
Cons: "Tvs didn’t work on the 2nd flight I had to take because of the delay in Rochester- insult to injury..."
Pros: "Awesome crew little tight on the seating"
Cons: "Comfort for bigger wider guys"
Pros: "It was a good experience overall"
Cons: "There were things like delays that couldn’t be helped but it was an inconvenience"
Pros: "Crew informed us about the time delays and why we had to unload the plane ."
Cons: "Boston closed their airport due to high winds."
Pros: "MY seat was broken and couldnt recline which made it very hard to sleep for me"
Cons: "I asked the stewardess and she couldnt have cared less"
Pros: "The crew was fabulous. They were so friendly and efficient that it truly made the experience pleasant from start to finish."
Pros: "They are a great airline! The entire crew makes you feel like you are welcome.. ( unlike almost ALL other airlines ) Jet Blue is most definitely my airline of choice. They try hard, and do a wonderful job!"
Pros: "The crew were courteous and listen to your request in all it was an ok flight."
Cons: "No comments at this time."
Pros: "Great! Both ways. Many thanks for making wheelchair travelsp easy."
Pros: "Very smooth flight and all the staff were really nice."
Pros: "Free in flight wifi, quick boarding, comfy seats and lots of leg room."
Cons: "My seat didn't decline, but I think thats because I was in front of the exit row. Otherwise it was great."
Pros: "Flight attendant at the front with the glasses was excellent"
Cons: "The flight attendant at the front- I don’t know her name but she was wonderful, friendly and smiling and seemed genuinely pleased at her job. The flight attendant in the back I don’t believe smiled once the whole flight. It was a relatively short flight but still not one smile on boarding, in flight or once we landed. Probably gave the most morose safety demonstration in aviation history. I know most people don’t like their jobs but a smile does go a long way and for me personally it helps s great deal when you have an irrational fear of flying. She did nothing wrong but she could have at least looked like she wanted to be there."
Pros: "The plane was very comfortable and had noticeably more leg room than any other airline I’ve been on recently."
Pros: "I flew in Halloween so they also gave out free candy! More room than I was expecting"
Cons: "Seats were more spacious but definitely over over used."
Pros: "No line to check in Free checked bags Upgraded seat upon check in Free snacks during flight"
Cons: "Nothing, everything was great"
Pros: "For such an inexpensive flight, I expected to be nickel-and-dimed, but I was pleasantly surprised! The seats were surprisingly comfortable and spacious, they offered complimentary drinks and snacks (cheaper airlines tend to charge for this), and free TV, movies, and wifi! I will absolutely use Jet Blue again!"
Pros: "Smooth flight from start to finish. There was originally a delay, but they made up lost time in-air. Great experience all around."
Cons: "I am literally still sitting in MSP waiting to learn when our plan will be repaired so we can get to Boston. I have a flight this evening to REYKJAVIK that I’m not sure I’m going to be able to make based on when/if we take off here. JetBlue has offered ZERO compensation other than to cancel and refund this flight."
Pros: "The in-flight entertainment did not work."
Cons: "Why isn’t there enough checked bag space?? Why did 15 people have to check their bags at the gate — and then there STILL wasn’t room?? Why was the CHIP container taking up space in the overhead bin? There has to be a better solution, JetBlue. Do not check my bag after I brought it onto the plane and found a spot. The CHIPS should not be your priority — your customers should be."
Pros: "On time departure & arrival"
Cons: "Everything good"
Cons: "We missed our bus connection to NH due to the delay and since there were no rental cars or airport hotel rooms we sat for 9 hours waiting for the first bus. Exhausting."
Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"
Cons: "Flight was two hours late. Man was too large for his seat so he lifted up the seat divider and sat in my seat as well. Do you have any policies for overweight people that don’t fit in their seat and want to use others by lifting up the seat divider?"
Pros: "The flight attendant that tend to rows 1 thru 8 was very friendly and accommodating. He had a great sense of humor and great customer service. When the Terra blue chips ran out and made sure he went to get more for those who asked."
Cons: "The ear phone outlet/volume to watch tv on the JetBlue flights going to and from didn’t work."
Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."
Pros: "Quick boarding/unboarding, friendly staff, smooth flight, WiFi, lots of TV channels."
Pros: "JetBlue is always great! Thank you!"
Pros: "Staff was kind and there to help. I would definitely fly with Jet Blue again! Great airline to fly though when you have young kids."
Cons: "Everything was perfect!"
Pros: "On time. Smooth flight."
Cons: "Drunk guy on plane."
Pros: "Kind, in time, great leg room and snacks!"
Cons: "Please start flying to Ft Lauderdale from Minneapolis!"
Pros: "Great customer service, and more legroom for tall people like me. Also very comfortable and clean sits."
Cons: "The TV constantly on and playing by default is a big initial distraction. A static image or graphics would be more effective, instead of running motion picture."
Pros: "airplane flew safely. crew was courteous. no significant flight delay."
Pros: "On time depar.& flight"
Pros: "I liked not having to print my boarding pass. I could just show my cell phone image. There was more space in the seating than I have had with other airlines."
Pros: "On time arrival"
Pros: "Extra space in seats and friendly crew"
Cons: "More variety of snacks."
Cons: "The waiting for a seat assignment on a confirmed flighg!"
Pros: "The usual JetBlue friendly, comfortable, and on time experience. Best of the bunch for economy to St Martin."
Cons: "Best of the bunch, but that’s not saying much for economical air travel in the US in 2018."
Pros: "Flight attendants were very pleasant."
Pros: "Fast easy"
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Pros: "Amazing crew!"
Cons: "Cancun airport terrible. Take off line was 20 planes deep on run way. Horrible experience"
Cons: "Delayed boarding"
Pros: "Super respctful"
Pros: "Never went on the flight."
Cons: "Awful customer service"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Cons: "long delay in boarding"
Pros: "The captain was very nice and kept letting us know how the flight was. The crew was very friendly and helpful."
Cons: "On the food"
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "Boarded nearly on time - doesn't always happen"
Cons: "As usual, someone boarding the plane before I did had jammed my overhead compartment with their carry on luggage."
Pros: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Cons: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Cons: "Better seats"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Cons: "Crazy rough, fast landing but not boring!!!"
Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Pros: "Good snacks"
Cons: "It was delayed"
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Cons: "Pretty rough turbulence, but that wasn’t their fault of course."
Pros: "Overall experience"
Pros: "Didn’t take three days to drive"
Cons: "Packed in like sardines"
Cons: "Not much- pretty great flight"
Cons: "No upgrade"
Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "The crew was efficient, professional, friendly, and helpful"
Cons: "The boarding process. the seat assignment process. The lack of comfort in economy. It felt like a cattle cart."
Cons: "Flying into blizzards suck, don’t do it"
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Pros: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Cons: "See above"
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Smooth and on time boarding,early arrival, comfortable flight."
Pros: "Always a good experience with Delta! They’re the best!"
Cons: "Change d for WiFi. Cheap"
Pros: "I loved being able to watch two movies on my flight! Who has the time for t hat anymore? It makes the hours fly by!"
Cons: "Traveling in general isn't as comfy as it once was, but Delta seems to have been able to make the best of it. Crew friendly and helpful, drinks rolled out frequently, entertainment available. I cannot complain about a thing."
Pros: "On time, courteous"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
"From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!"
Cons: "Flights are quieter during COVID. Hard to give a high rating with no service. Boarded, landed on Time."
Cons: "Everything is good !"
Cons: "Seat comfort"
Cons: "Delayed for an hour and a half because of a flat tire"
Cons: "The entertainment system was malfunctioning and the crew was not trained to resolve the problem. 9 hour flight without movies, music, tv..."
Pros: "Landed safely."
Cons: "Missed connection. Delay do to Airline/human factors, not weather."
Cons: "I got assigned seats but when we got our boarding passes we were seated several rows apart, not in the seats I got when tickets were purchased months earlier. So we got reassigned to near back of plane, not at window seats, near several families with small loud children!! Not pleasant!"
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Pros: "Pilots made up for delayed departure. Boarding quick and efficient"
Cons: "Flight was delayed"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
Cons: "We had a 3 hour delay because of a “minor mechanical issue” that was fixed relatively quickly but took over 2 hours to get “paperwork approved”. We were stuck on the plane the entire time."
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."
Cons: "The food was really bad. There wasn’t a lot of variety in entertainment."
Pros: "Friendly crew"
Cons: "Having to pick up our luggage when getting off plane from Sydney, just to walk them around the corner to be put on flight to ATL. (I thought luggage handlers were paid for this). Luggage had already been put through security!! This put us in a TOTAL RUSH just to make it on the plane ourselves!"
Pros: "Was with my husband and the crew was good"
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "The kind staff made the flight more bearable."
Cons: "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."
Pros: "Was on time"
Cons: "Food, seat"
Cons: "Business class crew was extremely rude and unfriendly."
Pros: "Pilot kept informing us what was happening..."
Cons: "Plane already late, then 15 minute taxi, then they could not drive the walkway up to us correctly so another 10 minutes wasted. We missed our connecting flight... rescheduled with different airlines much later. Missed a whole day out of our three day visit. Airline travel at its normal worst!"
Cons: "The snacks."
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "How fast they had us in the air (5 min early)."
Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."
Pros: "This trip was short and sweet.. Uneventful +Praise God!"
Pros: "Nice flight"
Cons: "Flight cancelled. Airline screwed me ovet"
Pros: "On time, even early arrival."
Cons: "Couldn’t get a WiFi to work in flight to watch a movie."
Cons: "Due to technical error my flight delayed and I missed my flight to Hyd from London. I was traveling on personal medical emergency and missed an important surgery of my mother."
Pros: "All went well the St"
Cons: "Need more leg room"
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Pros: "Very dirty and unconfortable Airport Environment."
Cons: "Combination of Business Class and Economy Class ticket sold by British Airways, although offered as Business Class. Hat a lot of Trouble with British Airways."
Pros: "This airlines sucksI didn't really like much of anything about the entire trip"
Cons: "I didn't really like much of anything about the entire trip. Mainly, there was absolutely no entertainment except some overhead movie that no one wanted to watch. The plane was old and comfortable."
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Flight was on time and prompt."
Cons: "Stayed on the run way for a bit"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "Crew was friendly and efficient . Liked the option to upgrade to priority boarding, however."
Cons: "Always hard to hear what group is boarding due to poor quality of microphone at desk. Visual reader board would help."
Pros: "The plane and facilities were all very nice."
Cons: "Requested a raw vegetarian meal when prompted but message was not delivered to airline evidently. Flight attendant did not attempt to find alternate meal and implied we had not followed proper directions."
Cons: "American destroyed my family vacation. They took four days to not get us to Dublin. Stranded us in Chicago and had to use my own money to fly back to California without a vacation. Don't do it."
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "Ok flight"
Cons: "Not iberia"
Pros: "Staff was nice. Very full flight."
Cons: "Annoying passengers that are sitting in the rear of the plane putting their luggage in the front bins forcing people in front to go beyond their seats for a bin further back. Screws up the flow of boarding and deboarding."
Cons: "The seats in first class were actually pretty uncomfortable. The backrest has a strange curve. I think economy would have been better."
Cons: "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
Cons: "The flight was so full of rude business men and the cabin crew was very rude. I didn't get a seat assignment until a few minutes before my flight. I was sandwiched between two men that took up all the leg and elbow room, because they thought they were superior. The plane was old and dirty."
Pros: "There was entertainment on the flight"
Pros: "The flight attendants were nice and helpful"
Cons: "First of all flight was delayed an hour and a half.. Then I went to get something to eat to kill time just to find out they switched the gate causing me to have to run all the way to the new gate then they close the door as I was walking up and told me I missed my flight even though the plane was still there for another 15 minutes.. so I had to fly standby on the next flight which was another hour and a half later.. I arrived at the airport at 12:30 and didn't end up catching a flight until 7:45 p.m.... oh and I forgot to mention that I originally paid for an upgrade for priority seating with more legroom that I never received because they put me on the very last seat that you can't even replying because there is a wall behind you.. SMH"
Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"
Pros: "On-time performance, upgrades, staff"
Pros: "I liked that there was wifi on board."
Cons: "We had a 3.5 hour delay. The crew could have offered extras to make up for it."
Pros: "Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free."
Pros: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Cons: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Pros: "Great service, easy boarding, good flight."
Cons: "Cramped seats, like everyone."
Cons: "For the second time I traveled with Air Canada there was a 4 hour delay in Toronto. I will not be traveling with Air Canada ever again"
Cons: "Air Canada sucks. Not only did they delay our flight by 2.5 hours, it took them nearly an hour to get our baggage claim!"
Pros: "Not much, plane was full and felt like a sardine even after paying extra for more room"
Cons: "Air Canada is trying to grab every nickel it can wring out of flyers"
Pros: "Service and comfort great. Upgraded!"
Cons: "One of the washrooms was a disgrace! There was vomit or diarrhea or both on the floor and on the top to the toilet seat. No one bothered to clean it up. Also, my wife identified herself to Lufthansa that she has celiac's disease, yet when the food cart came by, she was informed that all she could purchase that was gluten free was nuts. We found out later that there was a fruit and cheese plate available. Also, it seems that there were few items available from the on board menu. Why bother even having a menu if many of the items were not available? Air Canada should be ashamed!"
Pros: "Everything went well From boarding to exiting the aircraft."
Cons: "Both ways delayed, aircrafts dirty, no food as usuall and no customer service"
Pros: "Crew and flight were great"
Cons: "Not great food, but that's ok."
Pros: "Great flight"
Cons: "The fact that there were no snacks"
Pros: "Space for my legs, good movies and food. Smooth ride. It was my first trip with the airline and i loved it"
Cons: "Had to wait 1 hour to get my bag back. They were having trouble to find it. Because i waited an hour they gave me a $10 voucher to eat at the airport"
Pros: "on time, courteous and helpful flight attendants. Good food in the right amounts."
Cons: "never easy to sleep properly, but was able to rest and sleep enough."
Pros: "Clean and friendly"
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Pros: "It was average"
Cons: "My connections were tight from the start. Then when the flight from Vancouver was late leaving, it caused me to come very, very close to missing my CVG connection. I had to find & clear customs before I could even go to my gate. Getting thru customs was like being in a maze. I showed my passport 4 times in the process & finally someone helped me to fill out the electronic form. I made it to my gate in the nick of time just as they were ready to close the door. They radioed ahead to let 2 more people on that plane. Then I get on and someone is sitting in the seat that I previously purchased. The flight attendant didn't make them move either. Air Canada's practices suck! I will never fly Air Canada again."
Pros: "Easy to board and pass through customs on the way to Canada. Crew was nice. Overall a pretty average flight."
Cons: "Entertainment system was broken for my seat. Screen wouldn't work properly. This was a problem in every seat I sat in."
Cons: "Flight was cancelled due to weather where the arriving plane was coming from. Apparently no other planes or crew were available to fill in. Interestingly, my daughter in Minneapolis knew before we did that our flight was cancelled. Poor communication. My son who was traveling with me was able to get help from Fatima on the "white phone". She got us to Winnipeg on a midnight flight and we then booked a $1400 Delta flight to Minneapolis from there. We needed to be there by 10 am to attend the legal adoption ceremony of my daughter's infant son. It was very close but we made it. Sorry to say but flying is no longer a pleasurable, exciting experience. Janet Davis"
Pros: "At least the entertainment systems worked this time."
Cons: "I've never thought that airplane food was bad before, but they ran out of the main options and I was left with macaroni and cheese. It was bad."
Pros: "The crew were polite and friendly."
Cons: "It was a 3-hour flight, so there was no entertainment."
Pros: "Movies for free, although the seat next to mine didn't work. Plenty of leg room."
Cons: "Some of it was air canada, some of it was weather and some of it was the montreal airport. scheduled for 6:00 rescheduled 7:00 rescheduled 8:00 boarded 8:30 took off 10:00 1. air caanda - boarded the plane, then came on with announcement that we would be sitting on tarmac for an 1.5 hours. We were delayed for hour and half already, why load us and make us sit in a warm aircraft. Air Canada offered us 10.00 vouchers for dinner... problem was they did it so late nothing was open. It should have been done earlier. 2. weather - caused the initial problem in NYC, no fault of air canada. 3. Montreal airport - Our gates were switched 3 times during the delays. Which happens, however the gate changes started at one end of the airport, moved to the other end of the airport and back to the original end."
Pros: "We had a very kind crew! We traveled with an infant and while boarding was a mess, the crew on board was kind and helpful and did all they could to make it a good experience."
Cons: "Air Canada Rouge operated our flight rather than Lufthansa or other similar airline. This meant that there were no tvs on board, which means the nearly 9 hour flight got very long. Boarding and check-in were also disorganized and many people from lower zones boarded before zone 1 and those with children, m among we had to stand on the ramp for a very long time holding our baby."
Pros: "It was good flight experience. Friendly staff and comfortable flight."
Cons: "The entertainment system was very old and kept freezing. It was difficult to use."
Pros: "Wonderful staff and service! I was very comfortable on the larger airplane so I didn't feel anxious. Excellent ratings on everything for Air Canada!"
Cons: "There was nothing I didn't like."
Pros: "It was a fast flight."
Cons: "Leg room."
Pros: "I liked the clean cabin, decent service during meals and overall amenities offered. The plane itself was quite nice and more comfortable than most."
Cons: "The food seemed to be quite a small portion. The chicken entree was normal size, but lacking in taste. The side was also bland in flavor but a good mix of veggies. I would have enjoyed another small snack, such as cheese and crackers or some such. The movie list was fairly good with somewhat recent items. The TV list was lacking in choices, it seemed. However, that may be the content of modern TV. Access to the toilets were often hindered by staff, especially in the rear of the cabin. We were 45 minutes late. I was already booked on a flight 5+ hours later, which was nice. However, I was given a only a food voucher of 31CHF. The amount was wonderful, but they offered this at a time when I had already eaten on the plane and was not hungry at all. I could only buy a few things to eat or take with me, and the rest of the amount was wasted. Alternatives, could have been a partial refund, a visa gift card, an upgrade on my flight back, etc."
Cons: "No leg room, silly ambient light"
Cons: "French annoying"
Pros: "Really good experience Was very happy with the service and the stuff Would definitely do my next flight with air Canada Keep up the good work guys."
Cons: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Cons: "The lady who checked us in caused a major problem with seating. The person I was traveling with was blind and I was her guide. We specifically asked to be seated together and the lady told me we were. I even confirmed with her and she told me yes again. When we boarded we found out our seats were 17 rows apart. I found out that she did this for the connecting flight as well (not as far apart but still not together) this caused a great deal of stress as I couldn't help her when I needed to."
Pros: "One of the wort scariest flights ever"
Pros: "AC's staff is generally very pleasant and accommodating (they are Canadians, after all). I checked in quite early and was moved to an aisle seat (was originally in a middle) with no one next to me - something the lady at the check-in counter did just to be nice! Boarding was pleasant and easy going; greeted upon entering the aircraft which is always a nice touch. The flight was more or less on time and things went smoothly overall."
Cons: "The power/USB outlet in my headrest did not work. I was also seated in front of a French couple who repeatedly hung onto my seat when they were getting up (at least 3 times during the flight). I realize this has nothing to do with Air Canada but perhaps they should consider offering 'French only' flights to avoid such annoyances in the future."
Cons: "The boarding gate for small aircraft is very far away from the terminal. There was not enough seating for all those waiting for flights"
Cons: "Small plane. Poor service. rough landing"
Pros: "Good entertainment"
Cons: "The flight attendants were not very polite. One of them spilled one of the dinners right next to me and hardly cleaned it up. I waited for her to come back to clean it but a few hours later, I just cleaned it myself (even though she spilled all of it)."
Pros: "Crew was nice."
Pros: "Flight was good"
Cons: "No food and no snuks"
Pros: "quick enough flight"
Cons: "no in-flight entertainment, not power outlets, lack of leg room"
Pros: "The pilots did an amazing job navigating around a passing storm."
Cons: "Flight boarded late and then was delayed on the tarmac for an hour to unload baggage for passengers that did not make the flight due to security/customs. Minimal legroom"
Cons: "Plane is dirty and dated. No entertainment"
Pros: "Flight, crew, and entertainment was fine."
Cons: "Food was mediocre. The worst part was the disorganized mess at the US border checks in the Toronto airport. There were hours of wait and surely many international passengers came very close to missing their connections. The officers promised us that they will hold our connecting flights since they know we're already in the lines. However, be prepared for the stress of waiting in lines where there are not even restrooms."
Pros: "The staff offered a hotel and voucher for for 24hr delay but I was still unable to make up for lost travel time."
Cons: "I missed my connecting flight to Dublin because the plane was delayed nearly three hours. I received a new ticket for 24hours after my oringial connecting flight. When I arrived in Dublin my baggage had been placed on the wrong flight."
Pros: "On time both on departure and return trips."
Cons: "Crew could have come round looking for disposals sooner rather than at the end. No one came by to check if seat belts were fastened properly."
Pros: "Everyone was very courteous to us. Very little turbulence on trip. Flying is very easy today more than Even 5 years ago. I will fly again on Air Canada"
Cons: "Small basic meals"
Cons: "Flight was great. Kayak was a nightmare to work with."
Pros: "Decent flight"
Cons: "Delays are part of travel, but they're ridiculous and I am unhappy with the delay leaving Minneapolis. It caused all sorts of problems down the line because it caused me to miss my connection, take different flights, and come into Munich much later than I had expected. Also, you Canadians don't have Sudoku in your magazines. Why?"
Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Pros: "Ronald our flight attendant made our first flight experience to Europe great. He was amazing."
Cons: "I would not change anything."
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Pros: "The plane was a newer one with a bit more leg room."
Cons: "The snack was lousy - a very small pack of pretzels. For example, I’ve been on United flights when they gave us maple crisp cookies that were delicious. You would think for a five hour flight they could give you better snack! Drink service was very good."
Cons: "WiFi rarely worked and I paid almost $30 for it"
Pros: "Great crew"
Cons: "Plane was over 2 hours late. It was tiny. Super claustrophobic."
Cons: "a 2nd snack for a 5 hr flight would have been nice. Also never heard that they were serving lunch meals to buy, heard the breakfast one!"
Pros: "We didn’t like anything about this flight"
Cons: "The seats were absolutely uncomfortable. Far less room than we expected and the seating posture was unbearable. If United continues this poor level of service as it reaches for every last passenger dollar, it will surely lose business. We will seek alternatives from now on."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."
Cons: "Unfortunately flight was delayed for 2 hours on top of a 3h42m layover"
Pros: "Nothing. Horrible experience."
Cons: "RST to ORD to SEA took 16 hours because of non airworthy United planes at RST. First one cancelled, second fixed after several hours but SEA connection missed at ORD. Fortunately AA had a ORD-SEA flight available or I'd still be in Chicago."
Pros: "That the flight was on time"
Cons: "I flew with 1 child and 1 infant and there was no help, not at check in, not at boarding nor from the crew on board. I requested a bassinet before the flight over the phone and didn't get it. There was an issue with the infant ticket and the United check in agent was incompetent to fix it, which made us late for boarding. No one helped me at boarding with taking the stroller from me. On board the crew members were annoyed when I ask for some hot water for a baby bottle. And it's sad that children don't get a kid's meal ( which we received flying with many other airlines) and have to eat the uneatable adult meal. That was my first and last time flying with United."
Pros: "Efficient boarding and on time departure/arrival."
Cons: "No complementary food. Old plane, no great entertainment options (should also have subtitles for hard of hearing)."
Cons: "sat on tarmac at Ohare for 47 minutes causing us to miss our connecting flight"
Pros: "Smooth landing."
Pros: "The crew was very professional."
Cons: "The WiFi was very intermittent and made the entertainment hard to watch."
Cons: "Flight landing was horrible, flight crue was not helpful at all"
Pros: "We took the Economy + with the extra leg room and while not a significant extra cost it was a lot more comfy. This was also the new 787 Dreamliner with upgraded facilities."
Cons: "The first leg of the trip the flight crew let me carry on my purse and small overnight bag. We land in ORD and the gate team at our connecting flight was beyond rude, shaming me for having "two carry-on's". They demanded I surrender and check my overnight bag (really just a "gym bag") PLUS they charged me $50! When I challenged the charge and the luggage change mid-trip, they said if I didn't give them my bag and pay the fee, they would deny me boarding! I'll avoid United in the future when ever I can!"
Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."
Pros: "Plane was nice and crew was friendly"
Cons: "One of my bags was lost with no status on it. Currently awaiting to have it recovered"
Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."
Cons: "La persona que me atendió para abordar y segundo avión con destino a Puerto Rico era una mujer desagradable mal educada trataba mal a toda persona que le estába. Verificando el boarding pass Verguenza me dio que fuera boricua"
Pros: "Very narrow seats."
Cons: "The seats are very very small ,its very annoying"
Cons: "It was an almost 5 hour flight and all we were offered was a small bag of pretzels."
Cons: "Not enough legroom for someone 6'5"."
Pros: "No delay at all"
Pros: "Crew and staff were helpful along the way. I had a pleasant experience overall."
Pros: "The airline offers a pretty good entertainment selection if you have downloaded the app."
Cons: "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."
Pros: "Comfortable seats, decent drink options"
Cons: "Boarded late. There were no seats at the gate so everyone had to just stand around waiting to board. No announcement or apology. Took 25 minutes after we landed for the first bag to come down the chute at baggage claim. My first class dining options were chips, pretzels, or a banana. Short flight but still."
Cons: "I'm 6'2" and between the straight back and no legroom, a two hour flight felt like ten!!"
Cons: "The crew was rude and acted as if us being there was a nusence."
Pros: "The flight got us to where we were going."
Cons: "United waited until last minute to give seat assignments. Out party was split up throughout cabin (departing and returning flights). No entertainment on flight. Most unorganized carrier I've flown with."
Pros: "Economy+ seats were very nice. Gates were close."
Cons: "Having content viewable on your app is fine, but finding out last minute that for some reason your device doesn't work with the system is annoying. There didn't seem to be any food or drink service, which was odd."
Pros: "We landed safely"
Cons: "The flight was delayed 3.5 hrs and there was minimal information given to us as customers. The on flight crew was pretty quiet and it just seemed like we weren't valued as folks that spent good money on your flight. It was also turbulent intermittently."
Pros: "The snack was different than most airlines. It was a really big cream filled wafer. Went well with my coffee."
Cons: "At no fault of the airline, the guy sitting next to me was absolutely funky. By the end of the flight I was dizzy from holding my breath..."
Cons: "Same as above"
Cons: "Flight was delayed 3 times, I was rebooked on another flight, lost my upgraded economy plus seat and was squished in the windrow seat beside a larger man. I was traveling with my infant son which made everything a lot more stressfull! Then missed my connection in Chicago"
Cons: "Seating on the plane for about 2 1/2 hours"
Pros: "Seats and plane interior were updated and surprisingly comfortable. Update made plane feel new, clean, and made more ergonomic sense. Crew was good and helpful."
Cons: "Confusing entertainment system that seemed to require a credit card even for free content. Boarding process overly confusing; used boarding group method usually used for general seating flights even though we had assigned seats. They could have filled up the back of the plane first boarding by row numbers, for example. Boarding group signs caused confusion for everyone; they were angled to the right, but had small arrows pointing to the left where we were supposed to line up, all passengers were asking other passengers for help as to where they were supposed to be. Very long boarding wait added to confusion."
Pros: "Delays in both flights"
Pros: "Nothing that I liked about this trip."
Cons: "We were accommodated twice in Chicago and we paid for our own transportation and accommodation. I will never book with UA again in the rest of my life."
Cons: "Fight was delayed and I wasn't notified. I Didn't receive a seat assignment till I got to the gate."
Cons: "90 minute delay!!!"
Pros: "Great crew and smooth flight overall"
Cons: "Seats seem to be getting smaller"
Pros: "Pilot/Crew Communication was frequent and accurate"
Cons: "Flight was delayed 1.5 hrs due to an electronic problem after we left the gate."
Cons: "Never made it"
Airlines flying from Minnesota to Saint Martin Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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