Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "The crew at Missoula airport was amazing, and most friendly"
Pros: "Really nice crew"
Cons: "The flight could’ve been on time and not delayed 24 hours"
Cons: "Bathroom floors could be better."
Cons: "delay due to lack of deicing equipment"
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pros: "Great crew."
Cons: "More food choices, but what we had was good."
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Pros: "Nice short flight, crew was nice."
Pros: "Although the take off was delayed (having nothing to do with the crew or airplane or LAX), we arrived right on time. Good food. Great in flight entertainment. I appreciated the low lighting levels while we were trying to sleep/rest."
Cons: "The plane needs more bathrooms."
Cons: "Ran 2 1/2 hours late, poor customer communication"
Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
Pros: "Crew was wonderful! Food was good. It was a good experience."
Cons: "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Pros: "The service and the crew were extremely courteous polite and professional ."
Cons: "As it is an all flights just not enough leg room and a very tight chair."
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Cons: "They lost my luggage & made me miss my connecting flight"
Pros: "Left on time. There were plenty of seats available"
Cons: "It was a bit cold. Bring a sweater"
Pros: "I asked twice for a second declaration form as I made a mistake on the first and both requests were ignored by cabin crew. 2 crew members said that they would accommodate me but neither delivered."
Cons: "Not enough searband leg room"
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."
Pros: "my seat did not recline so i was very uncomfortable."
Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "spacious comfortable seats"
Cons: "I waited in line at Virgin Australia for 35 minutes only to be told that I was actually on a Delta flight even though my itinerary said Virgin Australia. good thing I was early to airport or I would of missed my flight because I had to go find Delta check in"
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Pros: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Cons: "Very uncomfortable seats that are far too close for tall peolle"
Pros: "nothing other than on time departure Ann's arrival"
Cons: "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Pros: "Crew was excellent. Food above average. Plenty of entertainment options."
Cons: "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."
Pros: "Crew were lovely, boarding wasn't too painful."
Cons: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"
Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."
Pros: "Delta provided a superior experience!"
Pros: "Flight itself was mostly fine. Adequate overhead space. Boarding process ok."
Cons: "Adequate legroom but seat space so tight could not even reach things dropped on the floor. Seats are HARD! Some USB sockets didn't work. Entertainment system is old and clunky, often didn't respond to touches. Crew was grudgingly OK, didn't seem to want to be there to help. Food was a disaster. Special meals were all wrong. Food brought was mostly terrible."
Pros: "We had originally booked seats that were not together but we're able to change them at the gate. We sat in the last row of the 777 which only had 2 seats on either side of the plane rather than the standard 3. The seats still reclined tho not as much as the other rows. Food was free and excellent- so was the entertainment (I watched 4 movies on the 14 hour flight). Crew was great. Alcoholic beverages were also free but we don't drink so it didn't matter."
Cons: "The flight from phx to lax was ok but it was a small plane (CRJ700) and we're big people. No amenities whatsoever except for soft drinks, juices and peanuts. Flight was on time and made the connection with time to spare."
Cons: "Delta Flight #1494 On my return flight, I had to pay for a 2nd ticket to fly out early since Delta was cancelling flights to the south and I didn’t want to get stuck in Philadelphia. When the plane arrived for a layover in Atlanta, there was a flight going on from the first 2 people waiting to deplane. In my distraction and fear, I left my water bottle next to my seat. When I realized that I had left it, I went back to the gate and told the gate attendant that my bottle was next to my seat. She would not call down to the plane, nor walk down, and told me I had to wait until the entire flight had boarded. I explained that my connecting flight was boarding across the airport. The bottle was expensive and had great sentimental value. A couple times, I tried to ask people boarding the flight if they would tell a flight attendant to retrieve my bottle. The gate attendant told the boarding passenger to ignore me. When the flight had completely boarded, the gate attendant went down to the plane only to return to me to tell me that the flight attendant(s) allowed the cleaning crew to take the bottle. The gate attendant called the cleaning service and then she told me that the bottle was waiting at the tower and that I could ask at my next gate to have the bottle delivered to that gate. Since my connecting flight had already started boarding I had to run/train it across the airport to arrive at the gate. When I told the 2nd gate attendant, the story and asked him to call the tower to get my bottle, he told me that “wasn’t a thing” and that the 1st gate attendant lied to me. I had to board since they were getting ready to close the plane. This incident was compounded to many unpleasant experiences I’ve had with Delta over the past few years (losing my luggage and lying about it, damaging my suitcase, etc., etc.). I don’t understand how you can continue to be successful as an airline when you run your operation the way Delta does."
The planes are CRAMPED for sure.. you know this. Seems like you're nickeling and diming us to make money... pay to board first? Pay to upgrade, Pay for luggage... this is getting ridiculous. No wonder why people fly Southwest...
Terrible hit Ding noise at take off and landing. Needs to be checked!!!
The first-class flight attendant from LIT to Mia was very professional and a nice older experience attedent .
Cons: "Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe."
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Pros: "The comfort of the plane and aircraft crew."
Cons: "Customer service. Ridiculous when buying flight tickets, regardless the economy “restriction” if you buy two tickets together you put them together even if your picking the seats. A money scam charging more for us to pick our seats. Common sense isn’t that common"
Cons: "The food was pretty terrible, especially the egg breakfast."
Pros: "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
Cons: "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
Pros: "The entertainment options"
Cons: "The crew barrels down the isle with the cart on am already cramped plane. LAX construction consistently causes ridiculous waits on the tarmac after landing. The deplaning process was super slow."
Cons: "Sat waiting for gate for 30 min"
Cons: "boarding time, delayed for 3 hours"
Pros: "Attentiveness of crew and meeting my needs"
Cons: "More leg room/space and a FREE sandwich. I’ll take one is those."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "Good trip"
Cons: "Nothing wrong"
Cons: "Better customer service, no delays, respect for customers"
Pros: "Crew friendly and accommodating, even on short flight"
Cons: "Good - no complaints."
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Pros: "Both flights on time. Boarding slow but organized"
Pros: "Cabin crew was pleasant"
Pros: "The seats are roomier than British Airways"
Cons: "One surly flight attendant-generally obnoxious to the passengers."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Cons: "That I had to take multiple plans when I wanted a one time stop"
Pros: "Very nice hard product complimented by a great cabin crew."
Cons: "The crew set the bar too high for future flights :)"
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Pros: "Good food onboard and very comfortable seats"
Cons: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Cons: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Pros: "Clean plane. Excellent service. On time."
Cons: "narrow seats no leg room"
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Pros: "Service in coach was nice and attentive."
Pros: "The flight staff"
Cons: "The worst flight I have taken in years. The flight was delayed several hours. It was extremely hot on the plane and not enough air. Food had a bug in it when I opened the package. My bag was lost."
Pros: "love it!"
Pros: "Flights lately have been a huge disappointment but American Airlines was great! Crew was so pleasant and helpful,food was good and the "entertainment" was too! I'll definitely fly with them again!"
Cons: "I've got to the airport at 4:30am because my flight was at 8:00am. Unfortunately I had to wait until 12:30pm to take another flight because American Airlines didn't have a flight crew for our aircraft. They did not refund money for the waiting, they didn't give any voucher for breakfast, they just gave us chips and drinks. People were very anxious and mad about the sInitiation."
Cons: "Frankfurt was rebooked by AA to PHL connecting to LGA. LGA leg was cancelled. They wanted us to take a flight to LGA the next day. We got ticketed to DCA connecting to LGA same day. Finally arrived home after 18 hours of travel. NOT HAPPY. We don't blame AA for weather cancellation but it was not an easy trip home."
Pros: "Swift boarding."
Cons: "As hot and humid as Mar-a-lago under investigation by the DOJ in August."
Cons: "The parking garage is confusing, but worth the extra money to park there."
Pros: "The crew was very nice and peofessional."
Cons: "Boarding and then 20 minutes later, deboarding, due to no crew showing up for flight! We had to wait over an hour to board again!!"
Pros: "I prefer this size plane to the other alternatives."
Cons: "No snacks were offered at all."
Pros: "I like that their fleet has become slightly more modernized. Leathers seats are a plus"
Cons: "In flight entertainment and charging stations are a must. Slightly lacking in both those. Their flagship dreamliners have all these amenities but are new planes. Boarding on American seems like a broken process."
Pros: "Plane was clean; staff professional; no issues."
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
As a father traveling alone with an infant I found the staff to be extremely helpful. All staff went out of their way to ensure I had everything I needed for a comfortable flight. The gate agent even went so far as to change my seat so I had an empty seat next to me that I could have my child sleep on. On board they provided some additional food and things to keep the baby entertained. The flight attendants even offered to hold my baby so I could use the facilities more easily on my own. All around a friendly staff. Of course the food could be a bit better and the seats a bit more comfortable but no surprise there. I would say they have good entertainment options (for adults) but I didn't get the chance to use their entertainment system at all.
2 hours flight delayed ,crew was awful and rude. Not great customer service Not recommend United airlines
Cons: "Economy seating legroom could be better for long-haul flight"
Pros: "Seat was roomier. Food was good."
Pros: "Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory."
Cons: "Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary"
Cons: "The pilot to be on time"
Cons: "To actually be on it would’ve been awesome"
Pros: "Kept getting bumped into"
Pros: "Flight was fine. Just like any other."
Cons: "Nothing stands out as being good or bad. But I think all airlines are super cramped these days."
Pros: "The crew was helpful in getting us snacks for our toddler to help him stop crying."
Cons: "The seats were okay but not very comfortable. Probably just the nature of sitting in economy class."
Pros: "Exiting the plane."
Cons: "Qualified staff and flight attendants would be awesome."
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Nothing at all."
Cons: "Could have had a polite crew, ran on time, or had internet that lasted more than 10 minutes after I paid for it. I'll never fly united again."
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Pros: "airplane was good"
Pros: "Flight left on time and landed early"
Cons: "A window alarm went off loudly for about 20 minutes during the flight. The crew seemed to be aware of it but made no attempts to stop it or to inform passengers what was going on."
Pros: "The flight from MSO to DEN on United always involves small planes. Almost always the crew and attendant() are efficient and friendly. Tonight though our attendant made us all feel like we were in 1st class. She called everyone by their names when serving (Mr. O'Connor could I get you a beverage?), checked on us multiple times and was so friendly that she stood way out!"
Cons: "Squealing brake pads need some attention"
Pros: "Flight attendants were exceptional. Loading was quick and easy. The flight left the gate on time and arrived on time."
Cons: "I am old enough that I still feel insulted getting a tiny bag of pretzels on a flight."
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Cons: "Didn't like sitting in the middle and separated from husband who was traveling with me"
Pros: "See above"
Cons: "See above"
Pros: "Crew was super friendly"
Cons: "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
Pros: "Flight attendants were polite and helpful"
Cons: "Bathroom was dirty"
Pros: "Flight attendants were helpful"
Cons: "That the wifi didn't work :("
Cons: "They were not on schedule and I missed my connection. They said it was not their problem and can't compensate me. On top of all that they were rude!"
Cons: "can't believe you still have those low quality touch screens. they are very non-touch sensitive, and don't respond well to attempted touch commands."
Cons: "Was stuck in a middle seat on a full flight"
Pros: "The flight was good and the crew was great the flight attendants were very professional and down to earth the gate agent helped me with my seat due to I did not have a assigned one confusing. Overall it was good"
Cons: "Did not like the way the entertainment had to be watched."
Pros: "Cramped seatting, minimal food or beverage options and we were invited to provide our own entertainment. Pretty typical flight for ten or fifteen years ago. The crew was extremely pleasant. Very surprising and maybe the only saving grace."
Cons: "The airline is clearly trying to maximize profits by squeezing any comfort from the plane while still charging ludicrous amounts. Good for them. That's their free market choice. But do not then be startled that everyone is angry before, during, and after your flights. In the long run that's how you shed customers."
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Cons: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."
Pros: "Non-stop flight. We had an early arrival!"
Pros: "THE PEOPLE WHERE GREAT ."
Cons: "CRAMP SEATING ,CEO,S SHOULD RIDE THESE SEATING FOR FOUR HOURS IN THE BACKOF THIS NOISE PLANES ."
Pros: "I didn't get dragged off the flight bloodied."
Cons: "Apparently I had to pay $25 and check a bag that I would ordinarily carried on."
Pros: "Willing to drive to Charlottesville. Difficulty finding one way rental"
Pros: "Crew worked hard and were terrific."
Cons: "Original flight was rebooked, and I almost missed seeing my dying grandmother. Got no apology for this huge inconvenience and stress."
Pros: "There was one United Airlines counter gentleman at the ft. Lauderdale airport that was truly an angel.."
Pros: "Super friendly and helpful"
Cons: "all pretty good"
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Pros: "Everything went better than expected, no line, easy flights , short layovers. Everything just went smooth."
Pros: "Everything except food"
Cons: "Food in seating"
Pros: "The layovers that I had in Denver were the perfect amount of time. Boarding and baggage was a breeze."
Cons: "It's flying so there isn't much room in the seats but that is to be expected."
Pros: "staff very professional"
Cons: "small seats"
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."