Daily cleaning, installation of cabin HEPA filters on flights from Mobile to South America
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Scores according to KAYAK customer reviews
Cons: "Very good"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Pros: "Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew."
Cons: "Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country."
Pros: "The Crew"
Cons: "No AC..."
Cons: "Less legroom than other airlines but have never flown to South America before"
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "The flight was on time, with no unanticipated problems."
Cons: "Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "It was ok"
Cons: "Seat the family together"
Cons: "Crew unfriendly."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Pros: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Cons: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Cons: "Wait time because of Atlanta crowding.Re:hurricaine?"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Cons: "Flight was delayed."
Pros: "Professional, courteous, and responsive crew and attendants."
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Long haul business class seat."
Cons: "Wheelchair service. Poor services at China airport. Connection flight is very small and seats are poor! They made pay to use the lounge at NY airport although my ticket is business class !!"
Cons: "Direct flight, on time arrival"
Pros: "Flight team were wonderful!"
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Seats were very comfortable. Was able to recline back and had excellent leg room. Area looked clean and organized."
Cons: "Captain didn't say much before or during the flight like most do. Not a big deal-it was a short flight."
Pros: "App is good and convenient to use."
Cons: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
Pros: "Being on time."
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Cons: "Felt like I was sitting in my neighbors lap!"
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Cons: "very few movies to choose from. China southern had dozens"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "Food, crew, boarding"
Cons: "I had a screen in front of me that did not work. It was annoying. Fix it."
Cons: "The upgraded seat was horrible - and I want a complete discount."
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Cons: "Because my earlier flight was delayed they put me on this one in a middle seat I had payed for a plus front seat"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "Missed connection"
Cons: "Food and entertainment as always."
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Cons: "Flight got cancelled"
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "Crew's service"
Cons: "nothing to say"
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Cons: "Mejorar el espacio"
Pros: "Crew was really nice, the timing of the flight is ideal."
Cons: "Bring the same entertainment options available in the US domestic flights to this leg, such as movie streaming via wifi."
Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"
Pros: "food,movies, prices"
Cons: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"
Cons: "The food terrible"
Cons: "late departure"
Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"
Cons: "Broken entertainment control set seat 11 window."
Cons: "No snack"
Pros: "Flight attendant was very nice"
Cons: "Very confusing flight crew disembarking was a mess!"
Cons: "Did not offer enough WATER."
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Pros: "Good food, kind staff, free booze"
Pros: "the flight was good"
Cons: "the delay, we stay from 12 to 6:30 that the flight finally depart"
Pros: "The attention and services"
Pros: "Clean and on time flight!"
Cons: "The Food"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Pros: "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
Cons: "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
Pros: "The food was fabulous!"
Pros: "The bag search was very thorough and many employees were wearing their Peru jerseys under their uniforms."
Cons: "Everything else. Flight was delayed almost four hours with no explanation. Received multiple calls from Avianca but all in Spanish until fifth one in English hung up once we confirmed we understood there was a delay. Staff communicated different directions. Only one cafe to wait in. Substitute breakfast served was underwhelming. Plane was incredibly dated with life vests strewn about/not tucked away. Upon deboarding, incredibly unclear that we had to completely exit and go back through security, meaning we had no time between flights for the restroom or to buy water."
Pros: "Clean comfortable and on time"
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Pros: "one more bag"
Pros: "Nice meals, attentive staff"
Pros: "Efficient and nothing annoying."
Cons: "This was on Avianca, not American Airlines"
Pros: "The flight attendants were incredibly attentive"
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Cons: "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Cons: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "On time performance; friendly, competent staff."
Pros: "Avianca originally denied me a boarding pass because of a broken ankle injury sustained while on vacation. After a lot of arguing with the check in staff I was 'allowed' to purchase an upgrade to fist class. The Cusco checkin staff (except one) should be ashamed. The flight crew was fantastic."
Pros: "Delays. Gate changes on both flights."
Pros: "The helpful crew"
Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"
Cons: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
Cons: "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Pros: "Crew was great. Flights were smooth. Good beverages and snacks."
Cons: "The seats have no leg space."
Cons: "Flight was delayed four hours because of rain & not enough gates available at Narita airport, so..."
Cons: "The flight was delayed by more than 45 min as 2 passengers noticed that the plane was not cleaned properly prior to boarding (apparently there was a large mess around their seats). As a result, the cleaning crew had to board the plane and remedy the situation. In addition, the crew was rude."
Pros: "on time no problems"
Cons: "The flight was 7 hours delayed, United could have been more helpful with choosing a better option to get home"
Pros: "The crew was good. Some flight attendants aren’t very personable."
Cons: "Pretzels? Really bad."
Cons: "Some of the a/c power outlets did not work"
Pros: "Crew members was nice,"
Cons: "Seat was okay and plane was a bit delay."
Pros: "The take off and landing was smooth not alot of bumps"
Cons: "O'Hare airport is too much of a confusing adventure. You get off the plane and you have to find the certain gate you need then proceed to the lower level which is a long,long,long walk then trying to figure out where your luggage is, but if you have the app of whatever plane you are using it is much easier. Does everyone know about this? I didn't."
Pros: "Clean, new, amplíe seats... in Economy!"
Cons: "45 min delay..."
Pros: "Food, Service"
Cons: "Leg Space"
Cons: "The flight coming in was late and caused my connections to change. I am not able to arrive in Eugene until AT LEAST 5 hours later then first scheduled."
Pros: "The flight is on time.... the food is good.... the service is excellent...."
Cons: "Lack of snacks..."
Pros: "It was cheap"
Cons: "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"
Pros: "Fast and effective. On time and crew was nice and helpful."
Cons: "No food, you had to buy food. All they have was pretzels and drinks. Seems like service airlines offer now are worse and prices are not any lower!!"
Cons: "No leg room so very crammed uncomfortable seating"
Pros: "the crew was friendly, a passanger was stressing due to alot of turbulence and she tried her best to calm her"
Pros: "Service was great!!!"
Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Pros: "Good cabin & flight crew; kept us informed."
Cons: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Pros: "The guys in business class had it together! Wow! Totally felt like a special guest."
Pros: "The trip was smooth sailing. Great staff and on time"
Pros: "Arrived to destination 30min early! Boarded and took off exactlymon time!"
Cons: "Nothing, everything went perfectly smooth"
Pros: "Pleasant crew and all around good experience. I had no problems with any of my flights."
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Pros: "I liked nothing"
Cons: "The flight was delayed an additional 3 hours on a 2 hour layover. We left 5 hours later. It was exhausting! worst airline ever. I will never fly united again."
Pros: "The crew was fantastic."
Cons: "The cramped space"
Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
Pros: "I love how comforting it was. The flight attendants are super sweet and very attentive."
Cons: "Lost my luggage and gave me wrong information , where I missed my flight and had to wait several hours to get home"
Pros: "very comfortable seating"
Pros: "The flight left on time and arrived early."
Cons: "We were seated in the last row and on takeoff a stream of water started pouring on us from the overhead compartment. It was caused by a gentleman's water bottle leaking. He was sitting 4 rows in front of us. The stewardesses took action right away to solve the problem, but we did get wet."
Cons: "Food, chairs, entertainment"
Pros: "Flight was delayed. Then waited on crew. Then had to walk a mile to connecting flight. Worst flight"
Cons: "Flight was delayed. Then waited on crew. Then had to walk a mile to connecting flight. Worst flight"
Cons: "Having to wait 2 hrs for initial flight which made me miss all connecting flights"
Pros: "Three hours late. No in flight snack since the weather was too bad for the flight attendant to bring a cart down the aisles. Pretty old plane, so kind of uncomfortable. But the staff was really nice and friendly for it being the holiday season, so they get all two stars."
Pros: "Great trip on my first leg but next flight needs lots of improving."
Pros: "Was on time, good landing."
Cons: "In the last moment they asked to take the latest passenger's carry on because it didn't have space enough. I was really uncomfortable with that because I had fragile things inside my carry on and. This is totally desorganized. I paid for the flight and this is include bring my carry on with me. Also, the United Airline's website is totally confuse, not clear."
Pros: "Biggest hassle of many flights these days is dealing with on board luggage. If people insist on bring all luggage into the cabin, they should be required to have one piece under the seat and only one overhead."
Cons: "Drives me nuts to find there is no gate available when we arrive."
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Cons: "Nearly impossible to plug in Tsa precheck when I have to do it at United's crappy website. Flight attendants were not policing courteous use of overhead space."
Cons: "The boarding process is a bit chaotic. I honestly think the wi fi should be free."
Pros: "There were good movies."
Cons: "Food didn't look great. There was a vegetarian option, which was nice to hear, though I opted to just eat food that I bought since the food looked like TV dinners. Also snacks were like pastries and cheese/meat sandwiches, which I didn't try. I would appreciate healthier snacks, like fresh fruit, or failing that, dried fruit and nuts. Also there were no electrical outlets, which made it a lot harder to get any work done on the flight. For such a long flight this was disappointing."
Cons: "The flight was delayed 7 hours and we weren't given an option to leave or much heads up about the extent of the delays"
Pros: "Flight itself was fine. Major delay resulted in arriving one day later than planned, additional transportation cost, unplanned, and unplanned parking fees. No travel voucher was offered and when I asked was told it was not possible to issue a travel voucher."
Cons: "Too cramped, fligjt delay of over an hour"
Pros: "Polite and pleasant attendants"
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Airlines flying from Mobile to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mobile to South America
Masks required on board, masks provided on flights from Mobile to South America
Social distancing seating
Middle seats unavailable to book on flights from Mobile to South America
Testing for antibodies, testing for symptoms for flights from Mobile to South America
Waiving of change fees. Search flexible flights from Mobile to South America