The flight attendant was really solid, concerned and considerate… went out of his way to find what wasn’t even offered. Just phenomenal!
The plane was very cold as we boarded and waited for take off.
Late departure. No food service Flight was full of turbulence
Cons: "Love flying Delta superb customer service"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "The crew at Missoula airport was amazing, and most friendly"
Pros: "Professional crew attentive."
Cons: "More local information weather etc."
Pros: "Delta service is amazing"
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "Delta as always top notch!"
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "All was good"
Cons: "All was good"
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "The gate agents were nice enough."
Cons: "We sat on the tarmac for an hour without information as to why we were delayed. We missed our connection in Atlanta, even though we arrived at the gate in time to see the gate agent shut the door while we were running and waving. We arrived at the gate 8 minutes before the flight departure time also. The flight attendant on the flight from Fayetteville just handed out water and cookies without asking what you wanted. She had coffee and snack mix but didn’t ask anyone, just handed them what they got. Overall I was very disappointed in the flight from Fayetteville, NC to Atlanta and with the gate agents at the Atlanta airport. I usually expect more from delta. They didn’t offer vouchers to make up for the missed connection or offer to pay for a hotel since the next flight out was the next morning."
Cons: "Too early for me to get up on New Year’s Day"
Cons: "Uncomfortable chairs for a three hour flight"
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "The selection of movies was great."
Cons: "The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job."
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."
Cons: "Gas fume on the back seats are horrible"
Pros: "This was the most professional crew we have seen in a long time. What a difference a good crew makes."
Pros: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Cons: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Pros: "comfortable seats"
Cons: "delay delay delay"
Pros: "Great and friendly flight crew."
Cons: "Left a bit late."
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "customer siervice was great and welcoming was awesome"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "I'm very satisfied."
Cons: "No comemt"
Pros: "Landed 45 minutes early! Allowed me to take an earlier flight Detroit to Boston which made me really happy"
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Pros: "Courtesy and attention to detail of crew"
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Delayed flight, missed all my connections. They re-routed me on a 20 hr series of flights, charged me $230 for one extra bag, because of all the steps in the new flight that THEY set up because of THEIR delay. Absolutely unhelpful/unempathic counter help. This was easily one of my worst trip experiences, and I fly a lot.
Missed my connection due to poor weather disrupting AAs entire fleet. Rebooked my flights twice and was still unable to make it home. No offer of hotel compensation despite me being stranded overnight in Houston. Nothing really to do about it- just a bad couple of days to travel. I wish they were a little better at letting us know about delays in good time, as it would have made a difference to my planning.
Cons: "No beverages were available to even purchase!"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Cons: "More room on the aircraft. More shops open in DFW."
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Pros: "It was fine the next leg of the trip was cancelled"
Pros: "I was moved up to seat 9E from 16E move leg room makes a difference"
Cons: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Pros: "Seat was comfortable but being stuck between two other passengers who occupied some of my space was unnerving"
Cons: "Communication of delays in Charlotte. Working airplane, for a newer plane the one side of the screens didn’t work and the engine needed to bat after by another machine which is upsetting to think"
Cons: "They gate checked everyone's bags starting with group 5."
Pros: "Crew was excellent and the flight was ahead of schedule."
Cons: "Muy bueno el viaje y las atenciones"
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "Before I knew it we were landing. Good flight"
Cons: "The meal had no dessert. The coffee had run out and they promised to return and never did. I had to remind the hostess about an hour later."
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Cons: "Late cancellation. We still haven’t departed Dayton."
Cons: "The 2 hour delay."
Cons: "The landing in Charlotte."
Pros: "Very little"
Cons: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Cons: "No airline has trans Atlantic flights without personal entertainment anymore. I expect it and am super disappointed when I don’t get my movies."
Cons: "Check in process was an overbooked disaster Plane was very old Staff at gate and onboard were very rude"
Cons: "No message to call with passengers with kids to board first or any military personnel boarding first."
Cons: "Very narrow seats"
Pros: "good timing"
Cons: "Austrailia not accepting global pass ? or is it Quantis"
Pros: "Short flight"
Cons: "Really unconfortable seats."
Pros: "easy on and easy off. ontime."
Cons: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."
Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Cons: "No entertainment in Business/First and no USB plugs or outlets. Only difference between Business and coach is the size of the seats. The rest was the same. I expected more service, food of some sort and entertainment or connectivity. I will probably avoid flying American if I can help it unless I see that they have updated things."
Pros: "The flight was good crew members was nice and professional."
Pros: "Exit seat"
Cons: "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Cons: "American Airlines was late! There was no indication that the flight was late until it was time to board, then they indicated it would be 25 minutes late, which actually turned into 50 minutes until the plane arrived. It had to be cleaned and prepared for our flight, which then took off over 1 1/2 hours late. Many passengers missed their connecting flights and American Airlines was no help... they directed people to the Miami Airport Crew. American Airlines stated that the plane was late due to air traffic control issues, but in reality the plane hadn't even arrived yet. I felt like I was lied to! Shame on American Airlines! I will never fly with this company by choice!"
Pros: "Nothing, even boarded front to back how idiotic have thet ever heard of back to front so you aren't waiting on everyone"
Cons: "Entertainment awful thought I was back in the 90's only overhead movies. Couldn't INDEPENDENTLY choose movies on a transatlantic flight are you kidding me. Sat behind huge guy who reclined his seat all the way back. When meal was served the my lap tray was hitting my knees and couldn't fit a can on tray without hitting his seat when I mentioned to flight attendants they did absolutely nothing"
Cons: "My screen didn't work and the flashing ads gave me a headache"
Pros: "Have a great trip without any problems."
Pros: "Japan Team excellent in customer service"
Cons: "AA flight crew very poor and not helpful, I saw one of the flight crew almost fight with a customer over a baby crib. As per my experience I had a nice travel suit that I took off and flught attendant did not offer help. I have to store on floor."
Pros: "That I slept a bit"
Cons: "Uncomfortable chairs, no Economy plus option, old plane, no individual TVs for private entertainment."
Pros: "Business class seats very comfortable and private"
Pros: "Spacious seats"
Cons: "Took forever To take off. Also a mix up happens with our seats & crew was unconcerned or helpful."
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Pros: "I liked how the flight was on time and how the flight was not overbooked. Over the past year I have had ad experiences with flying so much so that I thought the airlines did not value its patrons schedules and plans; it was all about getting our money. But American Airlines has restored my faith in the Airlines. Thanks!!!"
Cons: "I liked everything"
Pros: "The flight was boarded well in advance of takeoff, which was a pleasant surprise. The short flight was smooth and uneventful. I enjoyed a free movie, and then we were back on the ground."