Daily cleaning, installation of cabin HEPA filters on flights from Montana to El Salvador
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Scores according to KAYAK customer reviews
Pros: "Clear announcements, nicely stated mask rem8nders, center seats open"
Pros: "The crew was nice"
Pros: "Felt safe withe the cleanest of the plane"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Cons: "Brighter, kinder and nicer faces."
Pros: "The crew at Missoula airport was amazing, and most friendly"
Pros: "Good Crew. Landing was very smooth"
Cons: "line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!"
Cons: "No hubo comida suficiente"
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "delay due to lack of deicing equipment"
Cons: "Not enough room with the seats if someone reclines in front of you."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Delta service is amazing"
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "Nice short flight, crew was nice."
Cons: "Ran 2 1/2 hours late, poor customer communication"
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "The boarding process was smooth ."
Cons: "The cleanliness of the seat and tray area."
Cons: "Late arrival"
Pros: "It was early arrival"
Pros: "Crew trying their best to keep passengers happy. Arrival on time."
Cons: "Incredibly bad, mostly unhealthy, overprocessed food. Glad I brought my own. Very narrow seats. No opportunity to upgrade to economy plus. One day you will have casualties from minimizing further and further the seating space until even normal- sized people collapse from lack of blood circulation. (On my outbound flight from Atlanta to D' dorf an oversized seat neighbor literally flowed partly into my seat, making matters worse.) A major concern: stewardesses support the general fashion of darkening the cabin in the interest of movie watchers and general quiet. What about my right to daylight, especially during a day flight from D' dorf to Atlanta? It's helpful against jetlag. 11 hours in a darkened pipe followed by arrival at night time are unhealthy. The film program is not intetesting enough to justify this decision."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Pros: "Everything was easy and smooth."
Pros: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Quick flight"
Pros: "At least the flight wasn't cancelled?"
Cons: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Pros: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Cons: "Late flight without any compensation for our trouble"
Pros: "Standard Flight boarded fast everything went smooth"
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "Very nice airport, comfortable and up to date"
Cons: "Having to wait for seat assignments - add to the stress of travel"
Pros: "The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays."
Cons: "The Delta app did not update about any of my gate changes nor were they announced by the gate agents."
Pros: "Everything went smoothly. We landed early and the crew was lovely to fly with."
Cons: "No complaints from me!"
Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "Movie selection"
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Pros: "Super courteous"
Pros: "Timely and efficient"
Cons: "Seats are really small"
Cons: "Serving hours crazy. 11 AM lunch, for example. Second "meal" weird."
Pros: "Is ok"
Cons: "More space between seat and free food"
Pros: "The crew was nice."
Cons: "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Pros: "That I was able to charge my phone and watch my own movies... That’s it"
Cons: "Better Temperature control"
Cons: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
Pros: "Everything went smoothly, comfortable and staff was terrific."
Pros: "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
Cons: "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."
Pros: "A little late"
Cons: "No food or entertainment"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Cons: "I didn’t like the food, worse I’ Ever taste"
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
Pros: "departure and arrival time"
Cons: "the passenger next to me smelled horrible"
Pros: "Landing in my city"
Cons: "The fact that I was delayed twice, given false information, had to wait to board because a flight attendant was late for her shift and then had to run from terminal to terminal to find my flight on my own because no representative could help me or show up."
Cons: "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
Pros: "Wasn't full, plenty of room. Free booze offered!"
Cons: "Delayed, crew didn't help couple to calm their children and restore morale"
Pros: "No complaints"
Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"
Cons: "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
Cons: "No complains"
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "Courteous and efficient service, good communication from employees."
Cons: "Rude passengers reclining all the way without notice."
Pros: "Good food, kind staff, free booze"
Pros: "Good food!"
Cons: "Late over an hour due to maintenance issues Did not receive the seats we paid for due to plane change"
Pros: "Free water and entertainment"
Cons: "No vegan meal options"
Cons: "Bathroom smell"
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "one more bag"
Pros: "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
Cons: "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
Pros: "Las aeromosas muy amables y profesionales."
Cons: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Pros: "It was comfortable, nice staff and had a meal as well"
Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."
Cons: "Don't have tv in seats hard to watching one tv"
Pros: "The flight was fast and good service"
Cons: "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
Pros: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
Pros: "The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL."
Cons: "I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids."
Pros: "good attention"
Pros: "Entertainment options were outstanding , 4 movies and 10 hour flight is quicker than quick."
Cons: "Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Cons: "Movies broken has to change seat"
Airlines flying from Montana to El Salvador have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to El Salvador
Masks required on board, masks provided on flights from Montana to El Salvador
Social distancing seating
Middle seats unavailable to book on flights from Montana to El Salvador
Testing for antibodies, testing for symptoms for flights from Montana to El Salvador
Waiving of change fees. Search flexible flights from Montana to El Salvador