Daily cleaning, installation of cabin HEPA filters on flights from Montana to Roatan Island
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Scores according to KAYAK customer reviews
Pros: "Everything was great"
Cons: "Poor planning caused us to sit on the ramp an hour and a half for a gate to open up."
Cons: "Quality of food especially the main meal."
Cons: "After landing, we had to sit and wait (at 3:00am) for a gate to become available. We knew precisely what time we would land, at least 45 minutes in advance, but it seemed like a surprise that we needed a gate to park in. Waiting an additional 20 minutes (for something avoidable) is hard after 2 hours of delay, and landing so late at night. Thanks"
Cons: "Boarding process"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "The stewardess that was serving refreshments threw my pretzels at me and refused to list off drinks. There was no menu in the seat in front of me, so I was curious of my choices. Extremely rude and unprofessional, there is no excuse for the way I was treated."
Cons: "Hire stewardess that are professional and polite."
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Great crew!"
Cons: "Flight was too crowded!"
Cons: "Ticket agents were horrible at FAY. Worst I've seen."
Pros: "On time"
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "Check in time was fast"
Pros: "Flight to Philadelphia wasgood"
Pros: "Got here early"
Pros: "Food, comfort and entertainment."
Cons: "Asked if there were any exit rows available, gate attendant wasn’t helpful at all. Many were empty but only received attitude when I inquired about it. Never had such an issue in the past. Not with AA nor any other airline. Except maybe the super cheap low-cost carriers, e.g. spirit and frontier. My rocket was not basic economy and I am an AAadvantage credit card member!"
Cons: "Plane was cold, seats old and uncomfortable"
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Great vegetarian meal."
Pros: "....on time ..."
Cons: ".... all good..."
Cons: "Kay(Kathy) our flight attendant was unfriendly and acted like she was put out or overworked.Her attitude was unprofessional and we fly a lot. This is not acceptable for First Class Service. No footrests; no monitors for a movie. Very disappointed.........was not First Class caliber. ** couldn’t get into Admirals Club with First Class tickets. Need to look for another airline."
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Pros: "i slept though not too comfortably."
Cons: "I literally wasn't given a glass of water or any food. I fell asleep for a bit but wasn't woken to be asked if I needed anything when they came around with the carts. It was a 5 hr flight."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Cons: "At 6'1" the seats are too small and close together."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "we have a very old plane from rome to chicago no entertainent"
Cons: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
Cons: "Very hard seat"
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "When a flight takes me safely from point A to point B I am very well satisfied. The crew was very nice and helpful, the food was very plentiful and was tasty and there was a lot of entertainment to choose from. The seats were quite comfortable as well."
Cons: "I have no complaints."
Pros: "The space , the TVs , the free drinks and the service"
Pros: "Boarded on time and was easy"
Cons: "The food"
Cons: "Previous flight was cancelled so I never made this one."
Cons: "Old plane with old everything!!!!"
Pros: "It's American company airline So,not bad. People are not good service but still fine."
Pros: "The flight was good , the crew was excellent ."
Cons: "The food SUCKs!! You should be able to take alittle nap without u waking up feeling like a pretzel . Should be more space between seats to stretch you legs"
Pros: "Everything was really good"
Pros: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Pros: "Easy connections"
Pros: "Flight was on time. Bags didn't get lost. Pilot and crew seemed nice."
Cons: "Smallest middle seat I've ever sat in. Wifi was $40. Baggage Fees were pricey. No free snacks. No free entertainment options."
Pros: "Staff was friendly"
Cons: "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."
Cons: "Our luggage was lost for about 22 hours, we kept getting coflcting information each time we called to check on it. The rental car that was also booked through the KAyak was junk. We requested a mid-size car, they tried to give us an old mini-van that was dented up, we called Enterprise instead and got a 2016 Ford Focus with unlimited mileage for only 15.00 more for the the 5 days of rental."
Pros: "Not much."
Cons: "Cramped seats; no on-flight entertainment. Boarding was unorganized. Overhead bins packed to overflowing."
Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Pros: "This was a full-size jet, and the seats were more comfortable than those on the regional jet."
Cons: "We could have had our non-stop flight that we booked. Air temp in cabin was cold and breezy"
Pros: "No delays all on time United gets A+ for service"
Pros: "Yes, I got upgraded."
Pros: "Nothing at all"
Cons: "It could have been on any airline but United"
Pros: "On time, smooth"
Cons: "Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "being my first time flying international everything went smooth. The staff was very helpful."
Cons: "This flight went smooth, I was very pleased with it."
Pros: "The flight was fast."
Cons: "The flight attendant was an angry person. Her attitude was appalling."
Pros: "Was actually not delayed and arrived 1 hour early! Wow!"
Cons: "Flying coach on United isn't the greatest experience. Boring food and very little water, less leg room"
Cons: "The plane was delayed in WA DC and the staff did nothing to help with transfers in Addis Ababa and I missed my connection."
Cons: "2.5 hour delay, people were nice, but I missed my connection."
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "I did not like the seats too narrow. And everyone bumped me on the aisle. I am 5'3". I can't imagine how awful it is for larger people"
Cons: "The plane was delayed because it had no air conditioning. We got on after an hour and a half delay with NO AIR. I was almost sick the entire flight because it was so hot."
Pros: "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
Cons: "No in seat free entertainment"
Pros: "That i got there safely"
Cons: "5 hour wait time NO FREE WIFI NO POWER OUTLETS"
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Pros: "Everything was on time!"
Pros: "Since the plane was an hour late, many with connecting flights worried about making their connections. It'd be helpful if there was a way to communicate with flights to know whether one would make the connection or not. trying to get off the plane in a hurry is stressful."
Pros: "New planes have a bit more room and we arrived early"
Pros: "I was impressed that he came into the cabin to talk to us face-to-face instead of just over the intercom. He was friendly and humorous at boarding, and completely serious when he needed to divert. Explained clearly why and kept us informed of next steps."
Pros: "The flight and service was nice."
Cons: "Sitting between two people to entire flight made it seem like a much longer trip."
Pros: "Avoid flying with United at all cost!"
Cons: "United is the worst airline Terrible customer service !"
Pros: "Seat flight comfort"
Cons: "TSA, food was bad in first class,"
Pros: "The people on the flight with me"
Cons: "Landing poor route and way to much turbelance worst flight I've ever been on. As well as I was almost late for my other flight because the pilot took forever to get to the gate"
Pros: "Always loved United, always will! The bad rap going around about them unfortunate but people won't understand the airline industry if they don't try."
Cons: "Food was mediocre. Some staff was friendly, some was NOT"
Pros: "Loved it feats Seats were comfortable boarding went fast. Loved what the flight offered. For a 6 hour flight it was great. Will fly with United again!"
Pros: "Very friendly staff! Hello's and goodbye's and asked if anyone needed anything several times"
Cons: "The customer service and lousy desk agent made my flight that much worse after flat out ignoring me."
Pros: "Everything was okay"
Cons: "I didn't like the fact that I have to pay separate for the luggage"
Cons: "The old old plane that I flew the 1st leg of my trip. Not having TV or movie screens."
Pros: "Good service. Friendly"
Cons: "The return flight took about over 4 hrs of delay."
Cons: "The staff member in the boarding gate was very unorganised she was announcing incorrectly two times , which make the passengers confused. Leg room inside the flight was to tight."
Cons: "The flight did not take off."
Cons: "Missed it due to delays"
Pros: "Appreciative of friendly and professional crew"
Cons: "seat didn't recline"
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Pros: "Early boarding, window seat"
Cons: "3 to a row, person in front reclining, man next to me had point of elbow on controls for video screen and pushed my volume to the very highest point! Too crowded and close."
Pros: "The on flight movies saved my phone's battery and I was able to use it to get to my friend's place after my flight."
Cons: "We did have to wait a while to board, BUT the plane was phenomenally spotless and organized. So even though we had to wait 20 minutes to board, I loved that it was to have the plane's cabin spotless clean for us."
Pros: "The crew kept you up dated, and they were caring."
Cons: "I loved it all"
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "I really like almost everything about flying with Lufthansa."
Cons: "Checking in and obtaining my boarding pass was a less than satisfying experience. Initially I could not check in until arrived at the airport because the first leg of my trip was Lufthansa through United? I tried to check in on BOTH United and lufthansa's website neither worked. I then spent about 45 minutes on the phone with a Lufthansa representitave just to find out I would be unable to check in until I arrived at the airport the next day. Once I checked in to the airport I could only get my seat for the first flight and was told I would have to get my subsequent seats while on layover. When I arrived at my layover, while trying to get my seat for the next flight I was told they were overbooked and I would have to wait 'over there' until they could figure out a place for me to sit. But when the attendant printed my ticket she was shocked to find out I had a seat, and angrily reported that 'I don't know how YOU got a seat, but you did. So go get in line for the flight!' That said, I did get in line, I did get fairly decent seats the whole trip, and all but one employee were overly helpful and nice. However it would have been far less stressful if I was just able to check in for the initial flight."
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "The employees were very helpful."
Cons: "Leg room was good in exit row seat but the seat itself was awful. Very uncomfortable. Having flown in exit row sests before was surprised at hiw bad it was."
Pros: "Flight and United's new seats are fine."
Cons: "Houston airport closes up shop at 11pm, and they only have chairs with the fixed arms that prevent anyone from laying out on them. LISTEN UP AIRPORTS! the only people overnighting in your airports are people have to wait to a flight in the AM. It's not like we want to live there - we're tryig to ger somewhere else. Even the damn Club lounges close. No 24 hour clubs like at other major airports."
Pros: "Flight status on time"
Airlines flying from Montana to Roatan Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Roatan Island
Masks required on board, masks provided on flights from Montana to Roatan Island
Social distancing seating
Middle seats unavailable to book on flights from Montana to Roatan Island
Testing for antibodies, testing for symptoms for flights from Montana to Roatan Island
Waiving of change fees. Search flexible flights from Montana to Roatan Island