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Read more about Delta
Pros: Amazing Crew, Entertainment and Comfort.
Cons: Hot meals served in First Class as opposed to just snacks.
Pros: The crew was great and very friendly.
Cons: Slat Lake is not good for mobility challenged people.
Pros: The crew at Missoula airport was amazing, and most friendly
Cons: delay due to lack of deicing equipment
Pros: Crew was great.
Cons: Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned.
Pros: Nice plane, good service and pilots, great landing - no issues at all.
Pros: Nice short flight, crew was nice.
Cons: Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta.
Cons: Delta One screens are a bit small.
Pros: Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems.
Cons: Ran 2 1/2 hours late, poor customer communication
Pros: Everything. Food, staff, checking in. All were great
Cons: Would have preferred they let me choose a window seat. I wasn’t given the option
Cons: Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA
Cons: Crew could be on time for work so the flights aren’t delayed
Pros: I had a very comfortable seat, it was a very good experience overall.
Cons: Unfortunately had flights delayed which forced me to arrive home much later than originally planned.
Pros: The ctew was awesome, super sweet and very acomodating
Cons: Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it
Pros: great flight attendant
Cons: Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable
Cons: Great early morning flight.
Cons: Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane.
Pros: Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was
Cons: Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really.
Pros: Crew was amazing! Entertainment options were great
Cons: Need more than 1 option for breakfast
Pros: The seat was comfortable
Cons: Food was quite bad
Cons: 13hr delay！！！！！！！！！！
Pros: Staff was friendly.
Cons: Crying child but I understand has nothing to do with the airline.
Cons: That we did not have a seat assigned
Pros: The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket.
Cons: I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight.
Cons: Flight boarding was an abomination as it was delayed 6 times. Then we had to board (by bus) to a location about 1-2 miles from the gate. Gate agents DID NOT keep the passengers updated. A simple announcement every 10-15 minutes would have made a big difference. Also video screens on several rows did not work, no entertainment for a 7 hr flight.
Pros: Friendly staff. :)
Cons: Longer flight with no WiFi or video. :(
Pros: Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore.
Pros: Smooth loading and unloading
Cons: Customers don’t listen to the Flight attendant
Pros: Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!
Cons: No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again
Pros: Amazing experience thank you Delta
Pros: Absolutely nothing.
Cons: These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless.
Pros: The service on board is always GREAT! in Aeromexico
Cons: The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers.
Pros: Personnel were pleasant and welcomeing at the gate and onboard.
Cons: Service overall and pleasant disposition of the crew.
Pros: I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better
Pros: The food was excellent, as well as the flight attendants.
Pros: Friendly and cleanliness.
Cons: Cold drinks were warm.
Pros: They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated.
Cons: Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting.
Pros: The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta
Cons: The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take.
Pros: There were no problems at all, the only thing some times the entertainment would go out or slow, nothing else.
Cons: Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been.
Pros: Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of.
Cons: The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place.
Cons: One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?
Cons: Boarding from bus and no aero bridge
Pros: Comfortable seats, decent food and was left alone to sleep after a long day.
Cons: Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail.
Pros: Seat, entertainment, food, plane
Cons: Crew attitude
Cons: Mine crew 2 ladies
Cons: Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented.
Cons: 10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa.
Cons: Perdieron las maletas
Cons: The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism.
Pros: Actually a very roomy plane for these days. Highly recommend this flight and plane type.
Cons: The food sucks - bring your own.
Pros: Everyone on this flight from the crew to all were awesome, exactly what you hope for when traveling internationally
Cons: My bags did not make it to Copenhagen...again! So disppointed and completely put out by this inconvenience
Cons: Big and unjustified dekay
Cons: The flight itself was good. But the connection wasn't. For this schedule, it is next to impossible to make the connection. The gate that the SEA to FRA flighy arrives at is at least half an hour away from the gate that SEA to MAA leaves from and there is a security checkpoint in between.
Pros: The crew was fantastic!
Cons: Movie selection was very limited
Cons: Media screens were very unresponsive and we never did find music
Pros: Plane and service was excellent
Pros: The crew was incredibly kind and welcoming! And it wasn't a packed flight which made it much more comfortable.
Cons: No entertainment
Cons: See above
Cons: The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready
Cons: Initial flight was cancelled! New flight was delayed.
Cons: The service
Cons: They had one guy checking passports and he was being trained. Someone asked if there was anyone trying to get on the SF flight and a bunch of us raised our hands, but they didn't do anything. We had to run like OJ to make our flight. Not fun. Then the AC wasn't working while we sat there.
Pros: Crew was alright
Cons: Frankfurt Airport unfriendly and depressed as usual.
Pros: Easy. Clean. Friendly.
Cons: That we had to pay extra to reserve our seats.
Pros: Smooth fast flight with good service!
Cons: Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,
Pros: overall experience is great
Cons: seats would have better
Pros: The Crew was very attentive und friendly! The flight was in time
Pros: Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free.
Cons: Nothing, great flight!
Pros: Friendliness of staff Efficiency
Cons: Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience.
Pros: Tans it time to Amman is too long and that is the most distressing
Cons: We were late, had to run through the airport just to catch our next flight
Pros: More leg room than the A330-300 we took to fly from Charlotte to Munich.
Cons: The ground crew. One young employee checking the boarding passes in Munich was rude and condescending.
Pros: Had no problems. Was a comfortable flight.
Pros: It was my daughter's 16th birthday and one of the spunky crew members helped us to create a little celebration. That was very memorable! Otherwise the flight was late (which was OK, the captain kindly kept us informed), but the plane was clean and quiet. The bathrooms on the lower level provided a space to stretch, but as always, they get pretty dirty on a long-haul flight. Price was quite good. I always feel the flights originating from Europe are nicer than those originating in the US.
Cons: The food was stuck in the past, roll, white cheese, white cake with sugary fruit, somewhat wilted small salad and a pretty greasy chicken dish with polenta and by that point, stewed veggies. I am not accustomed to eating like that and was disappointed (though hungry!). Not a whole lot of room in my seat, I'm 5'6" and slim, but at least the seats recline and glide forward a bit and the head rest bends to catch your head IF you can nod off. I appreciate the civility that still exists under stressful circumstances.
Pros: Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special.
Cons: Lufthansa Ground staff was not equipped to handle flight cancellation! It took them 4.5 hrs after scheduled flight departure time between which they told us flight was cancelled and provided Hotel Accommodations. Very sad customer handling and service. Subsequent booking was a mess too!
Cons: The 1-star responses correspond to N/A. Mt flight was :30.
Cons: Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative.
Pros: Lufthansa delivers always a great service. Good timing, schedule and service!
Pros: The flight went by very quickly and peacefully.
Cons: Nothing comes to mind and that's a good thing!
Pros: Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines.
Cons: Very dry sandwiches.
Cons: unable to select seats at booking until 24 hours before and even then, was unable to do so for the US to Hamburg leg
Pros: Every things
Cons: The food was terrible, boarding was chaotic, only ten movies to choose from.
Pros: Everybody in bilbao was very helpful as I had a problem with the boarding pass that they solved, very thank full for the service
Pros: Friendly staff
Cons: In seat entertainment, better food.
Pros: Cork test and effociency
Cons: No complaints
Cons: The touch screen did not work properly
Pros: The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep.
Pros: I liked how generous they were with food and drinks
Cons: Free WiFi could have made the flight a lot better
Pros: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Cons: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.
Cons: Everything was good
Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.
Pros: Food and service
Cons: Working wifi would be good. Better A/C. More comfortable seats
Pros: Crew was helpful and food was very good
Cons: There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai
Pros: Friendly crew
Cons: KLM lost one piece of my luggage
Pros: Good for both.
Cons: Bigger seats.
Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Cons: If I knew how to recline my seat earlier. I did try several times
Pros: KLM staff is great
Pros: Helpful and kind crew
Cons: I wish there was WiFi
Cons: If only there was a way to be able to lie down and sleep - you would be pioneers in aviation
Cons: Need more leg room!!! Larger meals needed.
Pros: All good
Pros: Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way
Cons: lost baggage
Cons: My suitcase didn't come with the airline.
Pros: Light snack and complementary wine
Pros: Efficient boarding system, clearly signposted. Professional staff
Pros: Crew was awesome
Cons: Still waiting to board after missing this connection had to be booked on another airline
Pros: Friendly crew.
Cons: So many people on a 747!!
Cons: Flight departed 35 minutes late
Pros: Great on board service from a very professional crew.
Cons: Can't think of a thing.
Pros: The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.
Pros: Wifi on Board
Cons: Customer service
Pros: Fast boarding
Cons: The entertainment system wasn’t working for the whole 10 hour flight.
Cons: The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist.
Pros: Premium economy service was good.
Cons: Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy.
Pros: Crew were friendly. Flight was comforyable smooth and on time. Nice snack.
Pros: Consistently high standards
Cons: No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers.
Pros: Got to Amsterdam on time and everything was great including the staff
Pros: Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth.
Cons: The food was okay, not that great.
Pros: Crew was courteous and polite! Entertainment system had some great movies at no additional cost.
Cons: Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?
Cons: Service from airline host Poorly maintained plane Bad food Old entertainment
Pros: Good multi media access and content
Cons: Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess.
Cons: Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it.
Pros: Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.
Cons: Terrible service in flight and customer service wise .. app functionality was below
Pros: Spacious cabins, friendly service
Pros: Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago.
Cons: The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish
Cons: Did not get the luggage from connecting flight from Amsterdan to Basel
Pros: Crew was excellent
Cons: Economy was very tight! Seats were uncomfortable
Pros: Very friendly and helpful crew.
Pros: The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down.
Cons: The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable.
Pros: Roomy, comfy seats. Thanks for the snack and bottle water provided during covid
Cons: Nothing really
Pros: Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack.
Cons: American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me.
Cons: I wish there were charging ports so I could charge my device on such a long flight.
Cons: The plane was very old. It had cigarette ash tray in the armrests and bathrooms. It also only had three screens to watch movies. The headphone jack did not work properly and you could not hear the movie well. There were no screens in the chairs in front.
Pros: Horrible !!!
Cons: Be on time !!!!
Pros: Efficient crew. Boarded the plane on time. Got to destination on time.
Pros: No issues - which is what I expect
Cons: USB chargers on seats
Pros: It’s economy so I didn’t expect much but there seemed to be more room than other flights from different carriers I’ve traveled with in the past.
Cons: Wasn’t impressed that I was charged for premium seating when my original flight was canceled three times in two days. I understand they can’t control the weather but my vacation was cut from seven days to 5 days.
Pros: Awesome all around. On time!!
Cons: I’ll never fly American Airlines again. Staff was rude and food and entertainment screen did not work
Pros: It was ok. Got there safe and sound. That's what counts.
Cons: I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous.
Pros: Calm flight that was ahead of schedule
Cons: One surly flight attendant. No enough chance to sleep
Cons: Neither flight with this airline was remotely on time. We boarded both on time and proceeded to just sit there for an hour without any explanation for the delay
Pros: Crew was polite, accommodating and pleasant
Cons: Seats too close together, too narrow, and without individual screens. Seats did not recline enough
Cons: I usually like AA but in this particular flight all crews looked pissed and treated passages like nuisance.
Pros: Food - What can I say about pretzels except "Okay"?!
Pros: We got to our destination aver 12 hours late.
Cons: In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late.
Cons: 90 mins late leaving LA caused us to miss connection from Brisbane to Darwin now delayed additional 12 hrs. LA Qantas rep lied and said every 2 hrs there were flights from Brisbane to Darwin and not to worry. Truth is only one per day.
Pros: Everyone was courteous. Flight was on-time.
Pros: The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home.
Cons: Flight crew very brusk. Econ seats VERY tight for space. Flight was switched from BA to AA. I found the BA Econ seats more comfortable.
Cons: Well because of some dumb delay we missed our connection allowing us to be given new tickets for two more connecting flights. Which is absurd.
Cons: The drink was terrible, hot tea
Pros: The crew was very good
Cons: The food was not good on this flight.
Cons: Deben explicar con claridad las políticas de equipaje en vuelos operados por American Airlines.
Pros: The staff were very nice and helpful.
Cons: When I called the emergency number, I was put on hold and charge by my wireless carrier for international call and no one answered the call.
Pros: (mostly) friendly staff, decent chairs, decent set of movies available. (First leg by American, second leg by British Airway)
Cons: Paid for seats, never got them, ended up in a cramped flight with no room (I'm only 5'5", so heaven forbid average height people try to sit here. My wife was miserable, and got a back ache because of the small quarters.
Pros: Everything was organized pleasant staff,
Pros: All was good!!
Cons: A bit warm which is unusual.
Pros: It was fine. Nothing exceptional. Pretzels and a bloody
Cons: Group boarding again
Cons: They were not honest with the information given by stewardesses
Pros: Great entertainment system at each seat
Pros: Since chek-in gate number changed two times. Outdated airplane especially for international flight. In flight meal could be better. Compare with other US airlines AA needs serious improvements in customer service.
Pros: Cabin crew were quite good. Food was fine for airplane fare with excellent ice cream mid-flight. Airplane was spotless. Entertainment was very good. Plenty of carry-on storage on this 787-9. Customs and airport (DFW) experience was very good. Baggage claim and return for connection were prompt and rapid.
Cons: Seats were tight in basic coach. As typical at CDG airport (other than the government subsidized Air France facilities), check-in and security is a nightmare. Clearly the worst airport in the world.
Pros: Staff on the plane was pleasant.
Cons: When I checked in I wasn't given a seat assignment. I had to wait until I got to the gate.
Pros: I will only book a flight on a 777. The wifi and movies are a great perk!!!
Pros: The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full).
Cons: One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory).
Cons: Poor customer service
Pros: flying alone I had lots of room
Pros: Standard flight , however I can't believe what most passengers bring on as cabin baggage !!
Cons: Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight
Pros: Flight was on time. Landed early.
Cons: old plane. first class sat in front of me was broken and kept reclining into me
Pros: I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight.
Cons: Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name.
Pros: The plane crew were quite kind and efficient
Cons: When we bought our tickets we asked about how much time to allow between the London flight and our connection to Knoxville. We booked expecting to take the early connection if we could get thru customs early enough. We did, asked for boarding passes and were told it would cost $150.00 to take the earlier flight...so we sat for more than 3 hours waiting for our connection, after buying over $2,000 in airfare, traveling for 24 hours and seeing a partly empty plane leave Charlotte for Knoxville. We were the given the back two non reclining seats on the flight, even though we had booked weeks in advance...so no we felt very let down at the end of a difficult trip.
Pros: Throughout the flight every since and while they offered food. Snaks, drinks, desserts as well as main course. Surprisingly as it is relatively not a long flight. Some of food was not very tasty, but definitely won't stay hungry!
Cons: Sky is the limit
Pros: I like the space between chairs and the little things that made the trip a good one
Cons: Better food
Pros: Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory.
Cons: Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary
Pros: It could be much better if the plains of the United Airlines were in better care. This is unexpectable in two days on the row 17 & 18 of July to boarding & unboarding in Washington with the same flight UA974 having 5-6 hours delay, in result to missed our connect flight in Geneva .
Pros: got rescheduled by no reason !
Cons: follow the rules
Cons: Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience.
Pros: Movie selection was excellent. Bombardier jet was a notch above what I expected.
Cons: We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?
Pros: Crew was super friendly, considerate & helpful, esp the woman working my area. Options on entertainment were great & worked well
Cons: Dinner was horrible. Crowded
Pros: Nothing at all.
Cons: Could have had a polite crew, ran on time, or had internet that lasted more than 10 minutes after I paid for it. I'll never fly united again.
Cons: Separate place
Pros: I appreciated the professionalism, prompt care of passengers and dedication to everyone’s safety.
Cons: The last leg of the flight was a rough landing and a delayed in Vienna. I realize weather could be the culprit.
Pros: Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!
Pros: These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it.
Cons: See above. The flight itself was fantastic. Larger planes are the best! Thank you!
Pros: This was an overseas/overnight flight and I was a little concerned because last time I had a 10 hour flight with United (NY to Hawaii) they gave us nothing but water and pretzels. This time we got 2 meals, dinner and breakfast, plus beer and wine. Service was very good, staff very friendly, flight on time and comfortable.
Cons: We lane was delayed 5 hours, once it departed the plane was very cold and difficult to sleep and encountered more turbulance than usual.
Pros: The gate agent was helpful getting travelers with an infant seats together since we weren’t given the option to select seats ahead of time. That is my only positive comment about this whole travel experience.
Cons: Most everything. The food was horrible and service terrible. One flight attendant was especially rude. I will not fly united again if it can be helped. Such a bad experience never again.
Cons: 3hour weather delay!
Cons: They delayed our flight 4 times, over 4 hours, told us the flight moved to a gate that didn’t exist, gave us erroneous information about alternate flights, assigned 3 different planes that needed maintenance, and then we waited over 2 hours to talk with a supervisor. I finally had them rebook me on Alaska Airlines (the best).
Cons: I had broken table on my seat, then I needed to jump for eating several times.
Pros: The flight from MSO to DEN on United always involves small planes. Almost always the crew and attendant() are efficient and friendly. Tonight though our attendant made us all feel like we were in 1st class. She called everyone by their names when serving (Mr. O'Connor could I get you a beverage?), checked on us multiple times and was so friendly that she stood way out!
Cons: Squealing brake pads need some attention
Pros: It was great that there were several empty seats so I could stretch out on the overnight flight.
Pros: Flight attendants were exceptional. Loading was quick and easy. The flight left the gate on time and arrived on time.
Cons: I am old enough that I still feel insulted getting a tiny bag of pretzels on a flight.
Pros: The United employees handled everything. Very friendly and helpful
Cons: We had a delay our flight up two hours
Pros: Best flight I have ever experienced!
Pros: Plane was clean and comfortable
Cons: Would prefer not to be waked by food service on an overnight flight
Pros: On time!
Cons: Avion en retard de presque 2h30 a cause de maintenance et personne ne c'est inquiété des gens qui attendait pour leur donner une collation en attendant l'avion car nous n'avons pas manger avant 22h alors que nous devions décoller à 5:50pm on a embarquer vers 8:10pm. Et les hôtesses n'étaient pas agréable. Pas de sourire et passaient avec leur chariots brusquement. Mon copain c'est pris plusieurs coup dans les épaules donc pas agréable.
Cons: We bought this on swiss air with the terms that included free skis. When we arrived at the airport, Unites airlines informed us that skis would be $200 to check. A pretty awful surprise to start our vacation. Perhaps it should be made more clear that the operating airline’s fees with predominant - not the fees we originally agreed to at purchase. United’s planes are awfully old and small.
Pros: Crew was super friendly
Cons: Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to.
Cons: Have the seats and leg room gotten even smaller on the 767 or is it me. Booked w SwissAir, got United quality instead
Cons: United uses very old and inadequate planes for a route between two major financial centers. No plugs for energy, very bad entretaiment videos, no music, unpleasant crew....this was my last try for the coming years, as I sent same reviews before....!
Pros: Food was good, inflight service was good, easy boarding and deboarding. lot's of space for luggage.
Cons: too cold!!
Cons: They were not on schedule and I missed my connection. They said it was not their problem and can't compensate me. On top of all that they were rude!
Cons: Was stuck in a middle seat on a full flight
Pros: Despite delay, flight arrived at gate on time.
Cons: Insufficient meals available for the passengers. Flight time was moved back twice and then up. It can really cause problems for people when departure times are moved up. In flight programs were good but no headphones provided. Good thing we brought some!
Pros: I liked that the plane didn't crash
Cons: The TV played a commercial that advertised all the shows and movies you could watch which lasted the duration of the flight WITHOUT the option to turn the TV off. Maddening. Just madness.
Cons: Stewardesses were over worked and their arritude showed showed it. I didn't blame them .
Pros: The flight was good and the crew was great the flight attendants were very professional and down to earth the gate agent helped me with my seat due to I did not have a assigned one confusing. Overall it was good
Cons: Did not like the way the entertainment had to be watched.
Pros: Great service from the flight crew, comfortable plane, in-flight movies and entertainment.
Pros: Hostesses came around often
Cons: I don't know if I can ding ANA though I paid for a ANA flight and got an entirely United flight. The media was rather old and the screen looked like it hadn't been updated since they got a touch screen, which didn't work all that well. The food was terrible. Only beer and wine was complementary.
Cons: Original flight was rebooked, and I almost missed seeing my dying grandmother. Got no apology for this huge inconvenience and stress.
Pros: Good in-flight entertainment using the app. Decent staff overall.
Cons: On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong.
Pros: Felt like a bothersome passenger even though I did not ask for anything. The snack was tossed at me in an empty seat instead of handed to me.
Pros: Super friendly and helpful
Cons: all pretty good
Pros: The comfy seats
Cons: The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding.
Pros: Everything went better than expected, no line, easy flights , short layovers. Everything just went smooth.
Cons: Old plane and was not clean.
Pros: The layovers that I had in Denver were the perfect amount of time. Boarding and baggage was a breeze.
Cons: It's flying so there isn't much room in the seats but that is to be expected.
Airlines flying from Montana to Switzerland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Switzerland
Masks required on board, masks provided on flights from Montana to Switzerland
Social distancing seating
Middle seats unavailable to book on flights from Montana to Switzerland
Testing for antibodies, testing for symptoms for flights from Montana to Switzerland
Waiving of change fees. Search flexible flights from Montana to Switzerland