Cons: "The temperature on the flight was super warm. I was uncomfortable. I was told that with Layover I would receive my check in bag for Hotel stay. the attendant took a discription of my luggage for other united employees to tell me it would take 3 hours to retrieve my luggage. They didn’t even try to look for it or help me. Then what’s the point of taking my discription down? Now I have to stay at a hotel with nothing on me. So ridiculous and rude."
Cons: "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
Pros: "Pleasant, uneventful flights."
Cons: "No complaints."
Pros: "The crew was amazing. The food was great. The entertainment was great."
Cons: "There was very little room for my legs and I couldn't rest my arm on the seat next to me since the person on my left took over. It made my flight much worse. It is difficult to fly overnight when you are so uncomfortable and the price was very high in the economy area."
Pros: "The crew was very good and the seats were also fine"
Pros: "Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight."
Cons: "If I upgraded to first class!"
Pros: "The flight attendant was very sweet and helpful."
Cons: "Every.single.time I take this flight we sit and wait for upwards of 30 minutes for someone to be available to park/unload the plane. The wait is so consistent it’s ridiculous."
Pros: "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
Pros: "Great service, quick and easy!"
Pros: "It was fine"
Cons: "It was fine"
Pros: "No problems to deal with"
Pros: "Food was delicious. CAs were attentive."
Cons: "Fellow passengers’ no etiquette."
Cons: "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
Cons: "Plane as dirty and dislike direct tv"
Pros: "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
Cons: "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
Cons: "We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver"
Pros: "Informative Gate Attendant Nice flight attendant"
Cons: "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
Cons: "Way overcharge for 3rd bag -$150 for single relatively small bag!"
Pros: "Not a good wifi connection. Could not access wifi using my united mileage plus account. System wouldn't accept or recognize my account number and I was locked out of my own account. Also wanted to access both my laptop and cellphone email acct but was locked out. Very irritating. Unable to get the work done that I had scheduled."
Cons: "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
Pros: "Magazine was worth reading"
Cons: "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
Pros: "The seating seemed a bit more spacious~very much appreciated!"
Pros: "On time. Comfortable"
Pros: "No big incident, was offered a small bag of pretzels, complimentary."
Cons: "Seats have uncomfortably small spacing."
Pros: "Good solid trip. No issues and went smooth. Your team Was good both ways."
Pros: "I like being able to use the United App,"
Cons: "I don't like having to pay for all entertainment in the headrest tvs. The app is much more convenient."
Pros: "Warm friendly competent staff."
Cons: "Flight delayed for 3 and half hours"
Pros: "Employees were very nice"
Cons: "Seating very cramped I'm six foot one maybe you guys should look at JetBlue"
Pros: "smooth check in, effortless boarding"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
Cons: "IT system outtage, grounded all domestic flights"
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Cons: "Hard to sleep, turbulence"
Pros: "Love the non-stop service from Newark to Madison."
Cons: "What can you do? This model of jet is just a shuttle train. Only a two hour flight, but the snack is a bit chintzy. Not up to Lufthansa standards."
Pros: "Not at all, crew over fueled the plane and delayed for 1 1/2 hours"
Cons: "That I missed my next flight, and no one cared to attend those who were on the Kay over, in Denver Colorado the united customer care was extremely rude to the 6 ppl"
Cons: "Luggage lost or left in Chicago with meds including insulin, had to stay in motel in Portland, ME to wait for morning flight. Hope luggage is on that flight. He needed his meds and only wanted to help when they said there was too much baggage. Mr. Perrin had only one carrying with everything in it. The flight itself was fine and he had good aisle seats and wheelchair at all points, but the lost luggage with the important meds caused a problem. We hope United found it."
Pros: "Nice crew and easy boarding"
Cons: "Got bumped a lot having seat next to aile but still more comfy then first flight. Had more room to stretch out."
Pros: "Held flight from Chicago to Harrisburg so we could make connection. Arrived MDT only 30 minutes later than original schedule."
Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."
Pros: "Crew was great."
Cons: "Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago."
Pros: "The flight was timely, the interior was cooled and comfortable. The flight was otherwise quite comfortable."
Pros: "New seats (more room & comfort) & movies"
Cons: "I ASK FOR SOMETHING TO DRINK THEY DIDNT GIVE ME... CREW ARE NOT AS FRIENDLY AS I THINK"
Pros: "Great overall leg of the flight"
Cons: "No one working the ticket counter at check in for questions. Obviously understaffed!"
Cons: "Its a joke paying money to watch broadcast T.V."
Pros: "Friendly staff"
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."