Daily cleaning, installation of cabin HEPA filters on flights from Montana to the U.S. Virgin Islands
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Scores according to KAYAK customer reviews
Pros: "no, not courtesy"
Cons: "select crew based in human and better relation"
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Pros: "The crew at Missoula airport was amazing, and most friendly"
Cons: "delay due to lack of deicing equipment"
Pros: "Nice short flight, crew was nice."
Pros: "Clean Washrooms"
Cons: "N A"
Cons: "Ran 2 1/2 hours late, poor customer communication"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Pros: "The crew was amazing. Especially the pilot and copilot"
Cons: "Boarding process."
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Pros: "The boarding process was smooth ."
Cons: "The cleanliness of the seat and tray area."
Pros: "Smooth and comfortable flight."
Cons: "Leg room"
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "The great job the crew preformed."
Cons: "older plane - seats were not comfortable."
Pros: "When we need help but nobody come to help ."
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Pros: "Comfortable seat for a short trip."
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Cons: "Plane was old flight was right on time"
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Pros: "Had to sit in the middle row and I wasn’t given the option to get an aisle sit during check in."
Cons: "No flexibility for seats"
Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Pros: "Great in every way"
Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Pros: "Nicest crew"
Cons: "Flight was delayed by 2 hrs. Annoying!"
Pros: "New plane with knight entertainment screens at all seats!"
Cons: "Delayed, bit crew was friendly and efficient!"
Pros: "Left on time, got here early and the capitan was just super nice"
Pros: "The flight was very quick."
Cons: "They didn't serve us water."
Pros: "Boarding was quick and efficient. Landed early!"
Cons: "Food was Meh but fine"
Cons: "The hard landing did not inspire confidence."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful."
Cons: "Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable."
Pros: "All Good"
Cons: "Read above."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "Delayed 2.5 hours"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Pros: "I rated entertainment as 1* as there is no N/A option. Flight was very pleasant."
Pros: "Yes... very well"
Cons: "puntuality Departure and arrive"
Cons: "No masks"
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Pros: "On time!!!"
Pros: "The crew was very nice, and they gave us free sandwiches since the flight was so delayed. I really like how nice they were in greeting everyone and asking if you needed more drinks or food."
Cons: "Due to some kind of mechanical problems, the flight was delayed for over an hour. And also the gate changed several times, which was a little bit confusing for me."
Pros: "The crew did an excellent job. The pilot was able to make up time after 1 hour delay at the airport."
Cons: "More comfortable seating."
Cons: "Flight delayed one hour"
Pros: "The crew was amazing! And the seat was comfortable."
Cons: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Pros: "Wonderful selection of movies"
Pros: "I got there"
Cons: "Being on time for once"
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Pros: "Premium economy seats/service made the flight much more tolerable than previous overnight flight to Europe. Would definitely fly this class again. Non-stop from Charlotte to Madrid made travel relatively short."
Cons: "However, only reasonable flight options where red-eyes. Would also recommend noise cancelling haedphones."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Pros: "Everyone was very helpful and pleasant."
Cons: "No USB ports"
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "Flight delayed due to no crew"
Cons: "Got hotel voucher for hotel with no rooms available"
Cons: "Flight was a half hour late leaving O'Hare."
Pros: "efficiency of terminal and flight changes at Dallas-Fort-Worth excellent. valet service and complimentary checked standard carry-on bag."
Cons: "Didn't know about close connections and terminal changes until printing boarding passes. Snack offerings are minimal one almost all airlines for regular fares. a tiny wafer cookie or about 5 mini-pretzels are not very impressive. I wold much prefer peanuts to pretzels--an option would be good. The gate of outgoing flight to Bloomington kept changing on phone m messaging shortly before takeoff , about 6 gate changes in 10 minutes. Confusing!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Pros: "It was on time."
Cons: "Very small airplane for a 3 hours flight."
Pros: "Perfect quiet comfy flight"
Pros: "We got delayed 2 hours, we got very early to the airport, went to the gate, all the sudden they change the gate number and didn't tell nobody, we got delayed 2 hours and they didn't say nothing. we had perfect weather in NY so I don't understand the delay. The crew members were not friendly, the airplane was so old, my daughter called "the dinosaur" is the airplanes from the 70"s . This was my first time flying with this airline and I don't think Ill do it again. We were going to a wedding in Madrid and we miss it for the delayed."
Pros: "On time, staff at gate and on plane friendly and courteous."
Cons: "No plug for electronics. Seats crowded with heavy person next to me."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "Leg room"
Cons: "Space too tight. Nothing was offered to us, not even a cup of water. Staff not friendly, mean even."
Pros: "Was up to standard for everything. nothinf lacking, not exceptional"
Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."
Pros: "It was fine"
Cons: "It was a full flight, but I cannot complain"
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Cons: "Dinner was cold, seats cramped, toilets ran out of paper, flight attendants were not nice"
Pros: "Seat were larger and comfortable"
Cons: "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Pros: "Over all wonderful!"
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "Nothing to say"
Cons: "Too many Delays Very bad wheelchair service at Heathrow Airport Delayed Baggage Bad food options at American Airlines Flight"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Pros: "Crew was nice including those helping with boarding. Smooth ride."
Cons: "Limited snack options."
Pros: "We arrived safely"
Cons: "The delays the staff was not friendly or helpful"
Pros: "Nothing !"
Cons: "My flight was delayed an hour before being departed. And then canceled and then they moved my Flight and that flight was delayed too. I miss my grandmothers service, I am very upset to say the lease. I am not pleased at all."
Pros: "Everything was on time, no delays."
Cons: "Second 2-hour delay in a row with United. Mechanical failures to blame in both cases."
Pros: "Seat was comfortable. Crew was helpful. Flight was on time."
Pros: "Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory."
Cons: "Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary"
Cons: "Check-in process took nearly two hours because of other flight cancellations. Very chaotic process. Seat on plane was not very comfortable and arm rest was broken. However, flight went smoothly with an early arrival. Very good flight attendants and good food."
Pros: "Seats are pretty comfortable - appreciate adjustable head rest, both side flaps and vertical movement. Staff very friendly, pilot communicated well."
Cons: "Staff to offer whole can of beverage."
Pros: "Nothing at all."
Cons: "Could have had a polite crew, ran on time, or had internet that lasted more than 10 minutes after I paid for it. I'll never fly united again."
Pros: "Smooth check in was quick as well as boarding"
Cons: "Delayed because 1st attendant was not available"
Pros: "Love the wifi and free movies!!"
Cons: "To cramped. Only a 85 minute flight but my legs were cramping."
Cons: "No space at all!! Really tight even the alley and overcrowded!.."
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Pros: "Staff was friendly and helpful."
Cons: "When to Newark airport to check in, crew were very disorganized and very rude. Nobody was willing to help us and everybody tried to avoid people who looked like they needed help. Worst airport ever."
Pros: "Flight was delayed after boarding due to engine troubles and had to get down to board on to a different flight again"
Cons: "No compensation offered for the inconvenience"
Pros: "The flight from MSO to DEN on United always involves small planes. Almost always the crew and attendant() are efficient and friendly. Tonight though our attendant made us all feel like we were in 1st class. She called everyone by their names when serving (Mr. O'Connor could I get you a beverage?), checked on us multiple times and was so friendly that she stood way out!"
Cons: "Squealing brake pads need some attention"
Pros: "Flight attendants were exceptional. Loading was quick and easy. The flight left the gate on time and arrived on time."
Cons: "I am old enough that I still feel insulted getting a tiny bag of pretzels on a flight."
Pros: "crowded, hot"
Pros: "Crew was super friendly"
Cons: "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
Pros: "Customs in Houston smooth. United staff nice. All in all a good experienve"
Pros: "First flight on a 777 ... quiet and comfortable."
Cons: "It's a long day in a plane but necessary if you want to travel to bucket list destinations!"
Pros: "Service was excellent and it was on time"
Cons: "A 3-hour weather delay was discouraging because it happened incrementally over 7 or 8 different announcements--each time getting later. One or two would have been reasonable. The seats are tiny and there isn't really enough leg room even for me at just 5'5" tall."
Pros: "Almost everything"
Cons: "Movie selection is dreadful. It should be called OLD Movies. I did not see anything current or remotely new."
Pros: "Food for purchase"
Cons: "Waiting on the tarmac for 2 hours and not being offered food or drink or to be taken back to the gate"
Cons: "They were not on schedule and I missed my connection. They said it was not their problem and can't compensate me. On top of all that they were rude!"
Pros: "Although the flight was delayed nearly 2.5 hours due to a lightening strike that knocked out the ovens, the crew worked hard to make the flight comfortable."
Cons: "The airline kept pushing back the departure time. I received 5 different emails with different departure times. Once on the plane the food was sub-par (even for airline food) due to the limited oven functionality."
Cons: "Was stuck in a middle seat on a full flight"
Pros: "The flight was good and the crew was great the flight attendants were very professional and down to earth the gate agent helped me with my seat due to I did not have a assigned one confusing. Overall it was good"
Cons: "Did not like the way the entertainment had to be watched."
Pros: "On time; good legroom"
Cons: "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"
Pros: "Attendants were attentive, pleasant and responsive."
Cons: "Terrible connection with ear plugs, video surface kept cutting out, video screen (for seats over wings) were inadequate, and, while lunch main course for lunch was very nice (manicotti and red wine), all other food stuffs were terrible tasting or of poor selection. Was surprised that in-seat/individual computer screens weren't available for trans-oceanic flight."
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Cons: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."
Pros: "First class was fine - nothing too special"
Pros: "Headrests had pull out sides for head. In flight movies what a great selection."
Cons: "Seats were small, very little leg room also,"
Pros: "Grea flight if not for...."
Cons: "The gentleman next to me was half way in my seat the whole flight Luckily it was short but when I asked if one of us could move to a open seat, I was told "I've already done the count". It would seem that United ticketing would be able to put someone who is visibly too large for a regular seat in a row of their own when there are empty seats....don't leave it up to the paying customer to uncomfortably have to say something ..... have someone sitting on you with their elbows in your side"
Cons: "Original flight was rebooked, and I almost missed seeing my dying grandmother. Got no apology for this huge inconvenience and stress."
Pros: "They crew tried to help us as much as they could given the fact that United computers were down and we couldn't go anywhere for 3 hours."
Cons: "Because both our Air China flights were late, we had to RUSH all the way across LAX, only to find out United's computer systems were down, then wait 3 hours to leave."
Pros: "Flight crew were extremely courteous, helpful and gracious. I wish the ground crew were half as good as the flight crew."
Cons: "The boarding experience was very. The boarding lady was, in my opinion, racist. First I requested to have seats reassigned if possible, since I was traveling with my brother and we bought the same ticket but were assigned different seats. The lady was extremely rude. The flight was 2/3 full so this shouldn't have been an issue. On they Chicago to Nairobi flight we asked the same question and the lady was extremely helpful and pleasant. Secondly, I bought a bottle of Whisky from Nairobi airport. Frankfurt airport refused to allow me to continue with it. They insisted on having it checked it, which can only happen outside the airport. I gave it my brother to check in, but he was delayed. While people were boarding I told staff that I would wait and see if he could make it aboard. Suddenly the lady said that he is 'high risk' because he left the secure part of the airport and he will not be on the flight and off too because I said I was waiting. The other 2 check - in personnel stepped in and were helpful. The gave me a couple of minutes to decide if I wanted to board the plane because the would have to pull my bags off the plane if I decided not to board. This one racist lady ruined the entire boarding experience. I wish I had taken note of her name. I doubt that I will transit through Frankfurt or use Lufthansa by choice ever again."
Pros: "Choice of entertainment was great."
Cons: "The system kept malfunctioning repeatedly, and had to be restarted by both the flight attendants, as well as myself (I had to keep turning it off and on and restarting movies)"
Pros: "Fantastic crew"
Cons: "Seat not comfortable"
Pros: "Super friendly and helpful"
Cons: "all pretty good"
Pros: "Everything went better than expected, no line, easy flights , short layovers. Everything just went smooth."
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Pros: "The layovers that I had in Denver were the perfect amount of time. Boarding and baggage was a breeze."
Cons: "It's flying so there isn't much room in the seats but that is to be expected."
Pros: "staff very professional"
Cons: "small seats"
Pros: "It was on time"
Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."
Pros: "All crew members were extremely friendly from boarding to being on the flight, even the captain. When there was a small delay from so control flight attendants had provided great resources for people with connecting flights (they even offered their own phones with the United app to look up connecting flight information). The little waffle treats that were handed out for free were delicious and a nice break from the pretzels other airlines usually pass out."
Cons: "The space between my seat and the seat in front was very small and I'm not a big person. My seat wouldn't even recline during the flight to give me just a few extra inches."
Cons: "My plane was delayed so my connecting flight left me so I had to sleep in the airport."
Cons: "The side that I had was very hot and it took a while before it cooled down after flight attendant was notified from everyone on that side"
Airlines flying from Montana to the U.S. Virgin Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to the U.S. Virgin Islands
Masks required on board, masks provided on flights from Montana to the U.S. Virgin Islands
Social distancing seating
Middle seats unavailable to book on flights from Montana to the U.S. Virgin Islands
Testing for antibodies, testing for symptoms for flights from Montana to the U.S. Virgin Islands
Waiving of change fees. Search flexible flights from Montana to the U.S. Virgin Islands