Daily cleaning, installation of cabin HEPA filters on flights from Monterey to China
China has restricted entry and transit to all travelers except Chinese nationals, Hong Kong, Macau, or Taiwan passport holders, and travelers with diplomatic, service, courtesy, or C visas, or visas issued after March 28, 2020.
Foreign nationals with residence permit with the purpose of work, personal matter and reunion can re-enter China. Holders of expired residence permits can apply for a new one.
Foreign nationals coming to the mainland of China for necessary economic, trade, scientific or technological activities, or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Foreign nationals must complete a "Health Declaration Form" and present upon arrival.
Chinese nationals arriving from Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Rep., Chad, Colombia, Republic of the Congo, Democratic Republic of the Congo, Costa Rica, Cote d'Ivoire, Cuba, Cyprus, Djibouti, Dominican Republic, Ecuador, Equatorial Guinea, Eritrea, Estonia, Eswatini (Swaziland), Gabon, Gambia, Georgia, Ghana, Grenada, Guinea, Guinea-Bissau, Hungary, Iran, Israel, Japan, South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Niger, Nigeria, North Macedonia, Oman, Palestine, Panama, Peru, Poland, Portugal, Qatar, Romania, Rwanda, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Sri Lanka, St. Vincent and the Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tunisia, Uganda, Ukraine, Uruguay, Uzbekistan, Vietnam or Zambia must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Chinese nationals arriving from the following countries will need a COVID-19 nucleic acid test result issued within 3 days prior to departure to generate this code.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a medical certificate with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 3 days before departure
Travelers arriving from Taiwan must have a medical certificate with a negative COVID-19 nucleic acid test result issued at most 72 hours before departure.
Travelers arriving from Argentina, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Egypt, Ethiopia, Finland, France, Germany, Greece, Iceland, India, Indonesia, Iraq, Ireland, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Malaysia, Mauritius, Mexico, Namibia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Russia, Saudi Arabia, South Africa, Spain, Syria, Switzerland, Thailand, Turkey, UAE, UK, US or Zimbabwe must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Travelers arriving from the following countries will need a COVID-19 nucleic acid test result issued within 48 hours and a negative IgM anti-body test result issued at most 48 hours prior departure prior to departure to generate this code. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 48 hours before departure and a negative IgM anti-body test result issued at most 48 hours before departure. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Travelers arriving at Beijing (PEK), Guangzhou (CAN), Shanghai Hongqiao (SHA), Shanghai Pudong (PVG), Shenzhen (SZX) or Xiamen (XMN) are subject to medical screening and quarantine for 14 days.
Airline crew with a layover at the above airports must undergo NAT inside the passenger terminal, then self-isolate at their hotel temporarily before acquiring the NAT results.
There are currently 1,199 active cases of COVID-19 diagnosed in CN and 4,743 deaths as of Dec 2 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to China up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "There were a couple of flight delays. Other that that, I love Lufthansa."
Pros: "The flight was on time"
Cons: "Long waiting for luggage"
Pros: "crew was good food was good"
Cons: "My luggage did not make it"
Cons: "It would be nice if the seats had more leg room. Staff was super nice. Food is not bad"
Pros: "Crew was great"
Cons: "Didn't have the vegetarian meal I ordered"
Pros: "short flight"
Cons: "not much room and no entertainment"
Pros: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Cons: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."
Pros: "friendly crew, got the meals we ordered, overall a smooth and uneventful flight"
Cons: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Pros: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Cons: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Pros: "No food or entertainment"
Cons: "Delayed run to the gate."
Pros: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Cons: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."
Cons: "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."
Pros: "Probably one of the best economy experiences I have had in a long time. The staff was very friendly and professional. Also one of the first times that i was actually comfortable in an econo seat. Hats off to Lufthansa!"
Pros: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Pros: "We were late on arrival due to a delay in our connecting flight. Lufthansa had a courtesy van waiting for us on the tarmac and ushered us directly to the flight being sure we did not miss our flight. Lufthansa went above and beyond in their customer service!! We are truly grateful to the airline for their assistance and superior service!!"
Cons: "I was waiting over 1 hr for my l"
Pros: "Needed to cancel trip - had insurance I thought was good"
Cons: "it sucked !!!!!! someone had to die before they covered cancellation"
Pros: "I liked the food and the election of entertainment. I’m"
Cons: "Very Negative Experience and I will never use, and strongly discourage others from using Kayak or Lufthansa or Flyus.com unless you correct the problem!"
Pros: "Such great personnel in the air - can't say enough how much I appreciated them."
Cons: "The airline as a whole, however, encourages you to book with them under the reasonable assumption that connecting flights with Lufthansa will be achievable. Now that I've seen Frankfurt, There was no way they could actually expect any of us to make our connecting flights. And they offer no compensation. When I did get another flight, it was terribly delayed. Talking in line with regular European travelers, they said they expect it. Also met several fliers at the service desk attempting to connect via entirely different routes, all having the same experience."
Pros: "It was a short flight"
Cons: "Sitting in the exit row meant that we could not rest bags under our seat but no overhead was left for a single backpack between my partner and I (our only luggage for the flight). Additionally other passengers were rude regarding overhead and the crew was not communicative on who should put what sort of baggage in the overhead."
Pros: "Good flight crew, professional, glad I arrived on time"
Cons: "My luggage was not given to me at the same day of my arrival to Chicago and I am still waiting for it."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Cons: "They don't have entertainment"
Cons: "Seat was too small and really uncomfortable"
Pros: "A lot of drinks"
Cons: "One hour in late"
Pros: "on time"
Pros: "Seats, crow attitude, on-time flight"
Pros: "Newer, smoother and faster planes help to recover delayed flights."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Pros: "The big deal for me was that I was upgraded (at no cost) to Premium Economy class. I enjoyed the extra leg room and the ability to lie back (further than in regular economy class). The free drinks were also a plus."
Cons: "The only thing I can remark upon is that because someone in front of you can lie back so far, it becomes difficult for the person sitting in the window seat to leave his or her seat without disturbing the person in front of him or her."
Pros: "Perfect flight..."
Cons: "comfortable Seat"
Pros: "The pilots"
Cons: "It was a bit hot in the salon. Food was average. Flight intendants were not very attentive. My neighbor was waiting for about 20 min to get someone picked up her empty glass. Entertainment: there was no Russian language."
Cons: "Seated near and next to me were about 9 German men who had begun their vacation to Colorado in the airport bar prior to the flight. I was seated in a middle seat "J" (I believe) in row 37 or 39. The men were receiving from the stewardesses repeatedly two glasses at a time and kept going back to the galley and getting two glasses of wine at a time Although they were loud, congregating in the aisle around rows 37 and 39 they were not limited in what they could drink. The two on either side of me were disrespectful of my personal space and were very inappropriate. I got up and went to the galley behind my seat to ask the stewardesses to get me another seat. During this time the guys kept coming back to this galley for more wine still taking two at a time. The stewardesses explained that the plane was full. Others complained also. I then asked the stewardesses if since they were over serving these guys, would they trade one of their jump seats with me. At this point they cut the guys off and got the pursar. She talked to them and ignored my personal safety concerns and said no one gets on a plane drunk (yeah, right) and that they would now behave and were asleep. That's why they are still talking at the top of their lungs and standing in the aisle? I asked. I wish I had video recorded this, I did not as others with kids in the aisles across from me did. I hope their videos go viral Not impressed with Lufthansa"
Pros: "Everything went as smoothly as possible. Would definitely recommend."
Cons: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."
Pros: "Crew was nice"
Cons: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Pros: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Cons: "Me ubicaron en el último asiento y no se podía reclinar."
Cons: "The company denied any responsibility for the passenger and for the full fill the trip"
Pros: "Clean and rasy"
Pros: "The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortable...they seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Overall they get a 10 from me! This was my first time flying with Lufthansa. I will most definitely fly with them again and recommend to all my friends."
Cons: "the selection of movies could have been a bit better. Although much to choose from such as tv shows etc., more recent movies would have been a plus."
Cons: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Cons: "Slightly more leg room"
Pros: "awesome crew"
Cons: "better breakfast"
Pros: "Everything but the smiling, smile more !!"
Cons: "everyone needs to smile more. This is the job they chose, a smile goes along way!"
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Cons: "American Airlines seats DON’T recline far enough. They cram too many rows making it more uncomfortable"
Pros: "Crew super attentive and pleasant, movie options good, liked plug/outlet,"
Cons: "Seating could’ve been a little better, just not super comfortable for such a long flight"
Pros: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Cons: "Nothing to improve. Very well run."
Pros: "Crew was very good"
Cons: "Less gate changes"
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Cons: "Left on time, arrived ahead of time. No turbulence."
Pros: "Seat to tight"
Cons: "Better pricing"
Pros: "Crew was very helpful"
Cons: "No changes"
Pros: "Quick turnaround from incoming flight. Crew was friendly and efficient"
Cons: "Flight was delayed over 3 hours."
Cons: "Luggage lost never return"
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Cons: "Flight delayed 2hrs - but no fault of the airline."
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "The crew was friendly and kept us informed of ongoing issues."
Cons: "There was not enough fuel to make the connection in Charlotte as well as mechanical issues with getting the luggage off the plane resulting in being stuck over night. Also they lost my bag."
Pros: "Both flights on time. Boarding slow but organized"
Pros: "The crew was very nice"
Cons: "American booted me out of First Class despite having upgraded me two days prior."
Pros: "Newer plane."
Cons: "Flight delayed by 3h."
Pros: "Everything went smoothly. Standard flight and good landing. On time."
Cons: "Need more space in coach."
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "The actual flight itself was fine and the inflight entertainment provided good entertainment."
Cons: "From the begining the trip was plagued by delays. I was supposed to leave Monterey at 0600, we didnt leave until 0630. Then my Phoenix flight was delayed by two hours that caused me to shift flights in Charlotte because i would miss my connection. Lastly, they had to change a break on the plane leaving Charlotte so instead of getting home at 7 like i was supposed to, i got into Norfolk at 1139 pm."
Cons: "The in flight crew did not even attend the passenger properly or even did not satisfy the passengers with food what they supposed to deserve. I ultimately rate it poor airways and wish not to travel with BA."
Cons: "Seats are small and not ergonomic"
Pros: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Cons: "On this trip I wanted to see snow and I did not see it."
Cons: "Late leaving Monterey. Other than that, fine trip"
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Pros: "Flight crew was great and made the flight that more memoriable ."
Pros: "Great crew. Nice passengers."
Cons: "Food not so good"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "Pleasant crew and flight was comfortable"
Cons: "Plane was a half hour late and had to run to catch our connecting flight"
Cons: "Typical Shanghai ground delays"
Pros: "It was on time and there was a pillow & blanket waiting in every seat."
Cons: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Pros: "Prompt and curtious"
Cons: "see review headline above"
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pros: "Everything was great. Comfortable seats & good service."
Cons: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
Cons: "flight delay"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Cons: "They are too narrow but most importantly they top part goes forward to much. on other airline planes I can sleep fine but not on this one. Terrible seats."
Cons: "Small narrow seats"
Pros: "Todo muy bueno"
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Pros: "The flight attendants were not only exceedingly courteous, but they also knew how to put their guests in a good mood. They had fun with their job, which put me in a much better mood than I would have otherwise been in. Also, flight was efficient."
Cons: "Not much to dislike, good all around. We left the runway a bit late, but I'm guessing that wasn't anything the crew could control."
Pros: "Finally upgraded planes on this route. Dreamliner was very comfortable."
Cons: "Hour and a half delay for a scratch on a cargo door. Glad safety is a top priority but it must have been more this just a scratch."
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Cons: "Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues."
Pros: "Very convenient, good schedules, pretty much on time."
Pros: "Boarding in Frankfurt was pretty good as all zones had their own gates- somethinh I am missing at YYZ."
Cons: "Legroom is getting tighter and tighter in the Economy class and meals are getting smaller and smaller as the trays are apperaing bigger and bigger..."
Cons: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."
Pros: "Exceptional & friendly service."
Cons: "For a 4+ hour flight they may consider offering some free snack & drink."
Cons: "AC was aware of flight delay due to computer system failure which caused missed flight connections for passengers and yet there was only one customer service rep at the counter in the Toronto Pearson airport to provide directions to stranded and confused passengers when AC1621 landed at 12:30pm on March 13 from Fort Lauderdale. After waiting in line at customer service for more than an hour, I was told I was booked for 9am flight the next day. I was with 2 kids, no options were explained about an overnight stay. The rep put me on standby and said they were flights every hour and told me to wait for next flight. Again no further explanations about standby, I was going from one gate to the next for 3 hours and I wasn't called. When I asked the agent, she asked me to wait. Finally a fellow passenger told me to check with agent at the next gate. That agent found out the cs rep put my family on standby but put a Nonexisting flight #202. So I was never called. I didn't pay money to get this kind of poor service. All I wanted was the basics, get me home without confusion. What a shame Air Canada! Our national pride is on the line. It should be named Air Nada cause no cs whatsoever. Bad management is to blame. Train your staff and hire qualified people to handle tech dept. We have no control over weather but tech backup is worth investing to prevent tech system issues."
Cons: "Bathrooms got very messy."
Pros: "Everything is good"
Cons: "Almost no"
Cons: "delayes again....."
Pros: "No in flight entertainment system. I hate those things. They take up room and lots of times you can't even turn off the screens. Streaming to personal devices is a much better solution."
Cons: "Food for economy class 10 hour flight was: Dinner: a bowel of rice with a couple of shavings of meat, bread, and a brownie. Snack: pretlzes Breakfast: small loaf of bread with a tiny amount of meat filling. Absolutely eat before boarding this flight. All you will get are carbs. The foam on the seats was thin and not comfortable. This airline can be a bit cheaper than others but I don't think it's worth it."
Pros: "Calgary air port was very beautiful. I did enjoy movies."
Pros: "The crew were friendly and helpful."
Cons: "The screens in front of the seats didn't work for everyone. They attempted to fix the system by restarting it, but the problem remained unfixed."
Pros: "We got there safely."
Cons: "Seats were uncomfortable. Food was simple and bland. I was not allowed more than 2 alcoholic drinks on a 10 hr flight -- what is that?"
Cons: "I booked my flight from Vancouver to Kiev The first flight it's to Toronto then to Kiev.. and when Went to the counter in Kiev they said sorry but Turkish airline didn't send my booking to kanda airline so I missed all my flight schedule I didn't wait I bought another ticket to Kiev in the same date on Lufthansa airline And it cost me like 1945c$"
Cons: "Paying for checked luggage. You should include that in the ticket price for ease of getting through check in. Plus there was not alot of wickets open during the check in period causing a mass buildup of flyers."
Pros: "My 55 min flight ended up taking nearly 3 hours since there were about 9 people that needed to gate check their bags. Air Canada needs to figure a better way to gauge the carryon situation. People had giant bags that just couldn't fit in the overhead. Also- there were far too many people with carry one. I paid to check my bag... then got stuck with my backpack under my feet and jacket in my lap for 2.5 hours as we sat on the runway."
Cons: "To be honest, nothing specific stands out. The whole ordeal was pretty much a nightmare. We were offered some pretzels and water while we sat on the runway for hours."
Pros: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Cons: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."
Cons: "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"
Pros: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Cons: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."
Cons: "After making if through a very busy customs and security line i make it to my gate only to find out that they lost my bag and they can't let me on my flight. I have been waiting in line for 3 hours to know what they are going to do to fix it and i'm still waiting.... i have flown with them before and it was fine but this is just ridiculous."
Pros: "The boarding was efficient and had no trouble with baggage. Upgraded to business class and had very nice crew members serve us."
Cons: "The entertainment was on an iPad, the options for food was super limited, the seating was uncomfortable and this was all after upgrading and spending more money on the flight. Very disappointing"
Pros: "Despite the delay the crew members kept a smile on their faces."
Cons: "We were delayed for four hours and were stuck on the plane that whole time. We did not receive any food and just tab water was offered."
Pros: "Excellent crews"
Cons: "Uncomfy seats, poor food taste"
Pros: "We didnt fly air canada, it was a partner airline that was great, they provided food and had lots of movie options."
Cons: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
Pros: "The crew was very nice on this flight as well."
Cons: "It was a full flight, so not alot of room to move around. My entertainment screen froze up 1/4 of the way into the flight. So I could not watch any movies to pass the time. Didn't buy any food."
Cons: "Missed connecting flight due to late take off from Paris and long wait at customs in Montreal."
Pros: "It was great."
Cons: "Like to be able to pick my seat ahead of time without a charge."
Pros: "Food was okay"
Cons: "Rude people on board, crew didnt do anything about this."
Pros: "Boarding was efficiently handled"
Cons: "Very delayed flight with everyone ON the plane. Tiny seats in coach - very cramped Also food not very good."
Pros: "Must have been a newer plane. Very quiet engine comfortable seats. I didn't use any onboard entertainment except my own."
Pros: "New interior felt clean and the new entertainment system felt responsive with a large amount of movies and shows to view"
Cons: "seats were very hard with reduced legroom after you recline. Lavatories were far and few. Food was mediocre with 3 meals, I had to ask for extras."
Cons: "There were no screens to watch anything on for a flight across the Atlantic. And we were told once we boarded that we needed to download the aircanada app in order to get content. Well by that time I didn't have free wifi and couldn't download the app. Very frustrating. I would suggest announcing this before people board the flight."
Cons: "The flight was delayed. Air Canada didn't provide hotel accommodation for missing connection. Only reimburse C$100 for hotel stay. The cheapest hotel found near the airport cost C$185. Only gave us C$10 per person for meal. We'll never fly Air Canada again."
Cons: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."
Pros: "We arrived ontime."
Pros: "Leg room was great."
Cons: "The pilot wasn't that good. It wasn't a smooth landing at all."
Cons: "The plane was up and down twice when it landfall."
Pros: "The flight was a good value. The plane was clean."
Cons: "The food was really bad. The in flight entertainment was ok."
Cons: "i booked a flight through kayak going from denver to milan. i showed up at the airport in denver to fly out yeserday only to find out that i was going to frankfurt germany. i am now in munich germany and never made it to milan. i was one of many people i met on the flight that also booked with air canada thinking they were headed to milan. air canada kept trying to put the blame off to my booking company. i don't know who to be ticked off at. please advise."
Pros: "One of the stewardess is really cute and she speaks French"
Cons: "The cabinet temperature is ridiculously low and they only offer a thin blanket"
Pros: "We boarded very quickly! The staff were extremely friendly and made our thirteen hour ride pleasurable. The inflight entertainment had a great deal of new shows and movies. The seats had a decent size and good enough leg room. The flight was smooth, and we took off at a good time. The food was fairly good as well!"
Pros: "Overall fair experience"
Cons: "Would have liked if the crew was a bit more friendlier. But they were professional for the most part."
Cons: "They kept us in the airplane 3 hours before"
Pros: "nothing was overpowering good, just an average flight there & back"
Cons: "the entertainment system was terrible"
Pros: "crew is excellent"
Cons: "small space"
Pros: "The Flight attendants were polite, efficient, and took care of business. The plane was nice, reasonably clean, and we were kept well informed."
Cons: "The In flight entertainment system had an extremely poor music selection. There were only one to three albums per genre, none of which I had heard of before. Music doesn't take up a lot of data, and there are tons of independent artists who would be willing to put their music up for little to no royalty payment. This is an easy fix. 2/3 of my bags were left in Toronto."
Pros: "The crew are all very polite and easy going. They displayed a certain candor that is lost in todays customer service. I've always enjoyed flying United and will continue to do so."
Cons: "Several of the passengers had connecting flights. On plane that size, it takes time to get off the plane. It would be nice if the crew would allow those with connecting flights to disembark first. An easy fix in my mind, though I know I don't see the whole picture."
Pros: "Someone from the previous flight left a handle of whiskey and I kept it"
Cons: "The food besides noodles in a cup was not that good"
Pros: "They changed my seat twice to accommodate mother's with children. Lost my window seat. Told me no more room for carry on bag. Was my only bag cause doesn't want to go to baggage claim. Cost me extra 45 mins claiming my bag."
Cons: "Not take away my carry on bag at gate (was not a size problem), don't change people's seats."
Pros: "Crew is always great with United."
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Pros: "Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding."
Cons: "Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”"
Pros: "Everything was on time and as far as flights go, it was uneventful which is what you want on a long haul flight such as this."
Cons: "Food options have gotten old as I have taken this trip many times for work, maybe mixing up the choices a bit."
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "Great gate staff at each leg. Fantastic crew DEN to IAH"
Cons: "Nothing really. The layovers allowed me time to work on schoolwork and to enjoy lounges."
Pros: "Spa first class but seats are pretty comfortable. Wi-Fi works well ."
Cons: "Parked at gate getting in without gate availability. I hate those delays ."
Pros: "Food and wine was surprisingly decent."
Cons: "Slightly bumpy turbulence, nothing horrible. Lavatory could have been cleaner. There’s nothing special about United; they’re the Macy’s of the sky."
Pros: "Lots of leg room!"
Cons: "No complaints"
Pros: "The staff was courteous and efficient. The entertainment selections were diverse. The seating was adequate for a long haul flight."
Cons: "The check-in process took 50 minutes at the counter as the staff told me that I needed a visa for China (transit) while that info was incorrect. I had to deal with online customer service while the person at the counter couldn’t help. It finally took 3 people at the counter to send me away. Once on the plane for a 14+ hour flight, I couldn’t use the bathrooms freely as they were filthy. The staff obviously didn’t maintain the bathrooms during the entire flight. The food served made me wish that I had bought take-out food for 3-meals prior to my boarding. the quantity of food was inadequate for the long flight as well. 1 extra snack would have been appreciated. I will likely book my future trans-Pacific flights with another airline."
Pros: "crew was apologetic"
Cons: "no movie service, no wifi. this is the 3rd time this has happened to me on an international flight to China on United. so bad. every other airline has it all together"
Pros: "On time departure"
Cons: "Entertainment system Completely broken for full duration of flight. Individual screen also broken as well as seat Broken 19C"
Pros: "- Crew was attentive."
Cons: "- Personal device entertainment was intermittently functional, had to use the poor onboard display for entertainment. - Internet access was $39.99 for the length of the trip, that price is ridiculous."
Pros: "This was one of the worst domestic flights I’ve ever taken. United Airlines had a maintenance problem I’m delayed this plane by one hour every hour for six hours keeping us captive at the airport !! Horrible service horrible Airline I will try to avoid this at all costS."
Pros: "The crew went above and beyond to help my wife and I find her personal items. It's greatly appreciated!"
Pros: "Can keep electronic devices on in flight mode. Had power outlets, very nice!"
Cons: "Boading horrible mess. A second flight was boarding using same audio system. And no elite flyer pre boading in SFO"
Pros: "On time arrival in China. Good entertainment options for my iPad, better than seat back display"
Cons: "The usual lack of attentiveness by United Flight crew"
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Check-in Staff were friendly and efficient. Undersold flight, so they reseated several people to give them an adjacent vacant seat, so I got to sleep curled up. Great on an 9 hour early morning flight (7am check-in, up at 3:30). Boarding and flight staff were great too."
Pros: "Flight left and landed on time. In flight entertainment worked."
Cons: "In flight food made me sick later in the flight."
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Pros: "Food choices"
Cons: "Average service"
Cons: "WiFi for $39.99, used to be $19.99 before."
Pros: "Loved the fast boarding and quick flight! The crew did their best to inform us about our various delays."
Cons: "Cmon dudes, just plan ahead. Don't leave us to taxi on the tarmac for an hour before take off, only to do the same once we land! This shouldn't take quite so long."
Pros: "Short flight.... no food or ENT. But quick easy and pretty on time. Thx."
Pros: "Gate staff was nice."
Cons: "Difficult to understand steward on flight"
Pros: "All of it great"
Cons: "Waited for clearance to take off for about 10-15 minutes on the tarmac."
Cons: "Worst trip ever! United overbooked the flight, and then I got delayed in LAX and had to cancel my trip all together! No planes in to Duluth or MSP until Monday. Had to fly home to Monterey!! Totally pissed customer right now"
Cons: "This flight was my third delayed United flight in under 3 days. I will not be flying with United again. Absolutely unacceptable."
Cons: "Firat flight wver. Age 28. Lots of turbulence. 4 hour delay with no explanation"
Pros: "The experience was bad all around. The flight crew was understanding and sympathetic to the situation but offered no concern."
Cons: "The gate agent was not helpful when my flight was running late and was going to miss my connection in Chicago. 10 mins is not enough time to taxi to the gate unload and get to my next flight. The doors close 10 mins before even if it was the next gate the door would have been shut. Had to reschedule flight for not the same day or the next day but two days later! During flight my inflight drink was evening coffee and tasted old as if it had been sitting for a while. Was sat next to a sick ER nurse who was coughing and sneezing in and around the open cup. I was sick for 8 and half days following the flight."
Pros: "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
Cons: "The poor guy next to me had a TV screen that was not functioning properly. He could only watch Lion King because the top right part of his screen would not register his touch. 15 hours with no entertainment."
Pros: "Connecting flights in China need more of a layover I missed my connecting flight not happy it was a disaster going through immigration takes forever in Shanghai .."
Cons: "That i got stuck in China for 2 days"
Cons: "i booked my flight on Kayak and immediately been cancelled dunno why"
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Cons: "THe sits where very uncomfortable."
Cons: "The seats are tiny. If you drio something, you can't reach down to pick it up. The food was burnt. The app isn't downloadable in China. The overall experience makes me not want to ever fly United again."
Pros: "No problem with United app getting to gate and boarding"
Cons: "I booked my and my husbands flight and only earned points on me, and not his flight. Disappointing."
Cons: "I'm still at the airport !!!"
Pros: "Got there on time with bags"
Cons: "Headline AND noone knew or was clear on whether i needed to transfer bag myself to Juneyao airline in Shanghai. Was told by 800 number no but turned out yes. Friend thought yes and arrived in Chaing Mai and bag still in China!"
Pros: "Timeliness and orderliness"
Pros: "Boarding was quick and easy"
Cons: "signed up for a window seat was assigned a middle"
Pros: "I liked the computer screen on the seats in front of us."
Cons: "The select button would not work after it took my card. Tried it several times. The other thing is I was given 50 dollar Egoft card from United but my husband he was with me they said no proof he was there, we are not planning on flying United Airlines."
Pros: "- the crew did their job efficiently"
Cons: "- crew never smiled and they looked tired/overworked - only 2 meals served on a 14 hour flight. The first meal was adequate, although any fresh ingredients; the second one was a very small rubbery omelette. - 10 hours between food servings!!!! - no seat back entertainment unit..."
Pros: "This was my first time flying United and first time flying on a jet. The plane was small which was a little scary, not the huge Delta airplanes that I am accustomed to. However the ride was smooth and quick. I liked that they turned the lights off which made it super cozy, I slept like a baby and I never sleep when I fly! Both flights were great!"
Cons: "I can't complain at all."
Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Airlines flying from Monterey to China have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Monterey to China
Masks required on board, masks provided on flights from Monterey to China
Social distancing seating
Middle seats unavailable to book on flights from Monterey to China
Testing for antibodies, testing for symptoms for flights from Monterey to China
Waiving of change fees. Search flexible flights from Monterey to China