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Cons: We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

Pros: The flight was smooth and the service personnel was nice and professional.

Cons: Got notice a few days in advance of a "flight schedule change". At first I couldn't figure out what the change was since departure and arrival times were the same as original flight. Then I noticed that the actual date had changed from October 14 to October 17. Three days later is the only option! You have got to be kidding!

Pros: I've never booked a flight and then had them change the time on me after booking. It went from a 4:30pm flight to a 12pm flight. I have also never had an airline not check my bags all the way through. I had to pick up bags and wait with them out side of security for 6hrs before I could check in. Not the worst ever just pretty poor compared to most airlines.

Cons: I've never booked a flight and then had them change the time on me after booking. It went from a 4:30pm flight to a 12pm flight. I have also never had an airline not check my bags all the way through. I had to pick up bags and wait with them out side of security for 6hrs before I could check in. Not the worst ever just pretty poor compared to most airlines.

Pros: On time

Cons: Same as above.

Cons: Transfer process is too hassle

Pros: The food.

Cons: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.

Cons: Why is my passport number wrong?

Cons: We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner.

Pros: Nothing

Cons: Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

Pros: Clean plane. Left on time. Better than average legroom.

Cons: Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport.

Pros: Food was excellent. Crew was helpful and friendly.

Cons: Plane seats were small -- but as expected to be honest with you.

Pros: Crew was efficient and friendly. Boarding was quick and painless. They served lunch that was fairly good standard food. For a specialty Chinese airline the English was quite good and entertainment choices were varied enough with English (foreign) movies and shows. Subtitles were available as well. The aircraft itself was clean and comfortable.

Cons: Entertainment was a little lacking due to it being a Chinese specialty flight but there were enough shows and movies in English it wasn't a huge issue. The shows/movies were maybe a little of the not popular sort but, again, they were entertaining.

Pros: I thought service was outstanding and efficient .... like they passed out a box of food with water.....rverybody got one .... fast and efficient

Cons: N/a

Pros: The crew was good. The flight was quick and direct.

Cons: So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had...

Pros: I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence.

Cons: The usual complaint thatevery airline's economy seats are just too small.

Pros: The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.

Cons: I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.

Pros: 3 free meals.

Cons: The flight attendants are dry and unhelpful to others not their own race.

Pros: fast boarding time Premium Economy

Cons: entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787.

Pros: Nothing. Absolutely nothing, it was completely horrible!!!

Cons: Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of.

Pros: Great experience. Prompt service and polite staff all around. Nicest flight in China so far.

Cons: Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time.

Pros: Crew was efficient and friendly. Boarding was quick and painless. They served lunch that was fairly good standard food. For a specialty Chinese airline the English was quite good and entertainment choices were varied enough with English (foreign) movies and shows. Subtitles were available as well. The aircraft itself was clean and comfortable.

Cons: Entertainment was a little lacking due to it being a Chinese specialty flight but there were enough shows and movies in English it wasn't a huge issue. The shows/movies were maybe a little of the not popular sort but, again, they were entertaining.

Pros: ALL

Pros: Clean plane. Left on time. A little more seat room than many other carriers.

Cons: Poor selection of movies. Want more light comedy

Pros: Nothing

Cons: Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles.

Pros: Nothing

Cons: Late

Pros: Overall, the service is good.

Cons: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

Pros: Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals.

Pros: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed

Cons: The rest of the food, all asian menus; however, the cree tried their best to feed me

Pros: On time

Cons: Same as above.

Pros: The flight was smooth and the service personnel was nice and professional.

Cons: Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time.

Pros: Food aND food are good

Cons: The plane is late not on schedule n

Pros: Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?

Cons: No way to check in on line.

Pros: I liked the price of the trip and free hotel for long transit time.

Cons: Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.

Pros: ALL

Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Pros: Clean plane. Left on time. Better than average legroom.

Cons: Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport.

Pros: The flight attendants were very nice.

Cons: The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs.

Pros: Crew is nice and always ready for helping.

Cons: Food was terrible and not fresh

Cons: The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

Pros: Food aND food are good

Cons: The plane is late not on schedule n

Pros: short (3 hours) flight. food is okay as airplane food. seats are pretty big.

Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.

Cons: Very good service

Cons: Nothing

Pros: The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.

Cons: I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.

Pros: Nothing

Cons: Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

Pros: Nothing

Cons: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.

Cons: u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?

Pros: Clean plane. Left on time. Better than average legroom.

Cons: Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport.

Pros: On time quick easy boarding. Decent plane and reasonable cost

Cons: 30 minute wait to retrieve baggage

Pros: On time

Cons: No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored.

Pros: Everything ran smoothly and on time and efficiently.

Cons: There were things that got lost in translation with the crew, but they really did try their best.

Pros: The food.

Pros: The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200.

Cons: Limited selection of English language movies but hey it was a China airline so no bit surprise there.

Cons: The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!

Cons: I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest.

Pros: Empty seats

Cons: Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again.

Pros: Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages.

Cons: My bags never arrived and haven't been found to date

Pros: gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus.

Cons: Cannot select seat prior to flight.

Pros: 1. My round trip flights were on time; 2. The services on board were great; 3. Pretty flight attendants.

Cons: None.

Pros: Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment.

Cons: No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar.

Cons: 3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window

Pros: Yes

Cons: Yes

Pros: Timing, Price, Service, Food,

Pros: The cabin crew were very nice and courteous!

Cons: Couldn't be helped, it was just a long flight!

Cons: Why is my passport number wrong?

Pros: Nothing

Cons: Late

Pros: Upgraded to business class for free and service was amazing.

Pros: The crew was good. The flight was quick and direct.

Cons: So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had...

Cons: The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

Cons: Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing.

Pros: The direct flight is great! Especially traveling with kids.

Cons: The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that.

Pros: The interior was clean and the seats are quite comfortable in economy.

Cons: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.

Pros: Polite cabin crew.

Cons: Lost my check-in luggage - still not returned after 4 days. Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.) Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else. No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options.

Pros: Food, crew, boarding experience, to wit.

Cons: Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though.