Subject: Formal Complaint – Incompetent Service and Denied Boarding on Flight 1409 (CLSVJM – Dear Alaska Airlines Customer Relations, I am writing to file a formal complaint regarding my experience on Flight 1409 departing from Seattle on 6/13/26. As a physician and business owner who frequently coordinates group travel, this was one of the worst airline experiences I have encountered. Upon arrival, I was informed that my check-in boarding pass was not official, despite successfully obtaining it electronically through your website/app with no warnings or indications of issues. My electronic boarding pass was rejected, leading to cancellation/denial of boarding. The gate agent (an older woman) was unhelpful, claimed my name had been announced multiple times (which it had not—she did not even know my name correctly), and mistakenly boarded my traveling companion under my name. Additionally, an older blonde staff member nearly failed to return my passport, highlighting a clear lack of training on your check-in and boarding systems. This chaos forced me onto a later flight while my group waited in Canada, unable to check into our Airbnb or pick up rental cars (as I was the primary booker). The entire incident caused significant business disruption, stress, and additional expenses. I have flown Alaska Airlines previously but will not consider it again without resolution. I request: • Full reimbursement of any additional costs incurred. • Appropriate compensation (vouchers/miles) for the inconvenience and poor service. • Confirmation of corrective actions for Please respond within 7-10 business days. Sincerely, Dr. Chunwen Teng
Never had so many staff members be rude and disrespectful. I had a staff member sarcastically call me “girly” after making me wait 20 minutes to be seen by her. I was able to print my luggage tag and she told me I was too late to check luggage I said the system obviously disagrees. And you had me wait way too long while you asked every single passenger ahead of me about their Disney vacations. She wasted so much time to then say “girly your bag won’t make it on the plane” I’m not her girly I’m a full grown adult. She needs to learn a hell of a lot of respect
My flight was several times rescheduled and then finally canceled.
The flight itself was great. But we had to wait over an hour to deplane so I missed my train. Not the crews fault. They were wonderful!
Flying into PAE was so easy because it’s baggage claim is quick and accesible. I had a car rental and the counter is inside the baggage claim area, very convenient.
It was a very short flight so there really wasn’t any entertainment my. The little pretzels were good though and the cabin crew was awesome.
The first flight was fine, great crew, but the plane was delayed 45 minutes to go to Seattle because of they were missing a ramp. That would make sense if the plane was actually at the gate. Not if we’re still waiting for a plane. After we landed we waited 30-45 minutes on the tarmac just to get off the plane. Alaska made me miss my connecting flight, wasting my time, and my money. I should honestly be reimbursed, but hey, when does the airline ever actually take accountability? Never.
Over all it was great. My original flight was canceled but they quickly rebooked me. I was frustrated because I had to cancel my entire plans for the day but all considered, not bad. The crew tried to keep us calm while we sat in the plane for was felt was an hour or so but they could use a bit of a script. The seats were comfortable and I would give it another try.
Flight delayed Didn’t send second leg of trip itemerary First class was fair, but not great.
Short trip, was nice to have a drink on the short flight still.
Very easy ! Use the kiosk and bag drop and right to security within 10 min
Over 5 hour delay with minimal updates or ability to standby for alternative flights. During boarding and 1 hr+ wait for takeoff, seats were drenched w water from air conditioning condensation and always leftover crumbs on carpet and seats
Boarded early, left early, arrived 40 mins early! A win win for me!
These airplanes should be illegal. The seats are two tight, it is a safety issue. Wheelchair support was ridiculously slow. We almost missed our flight.
This flight is a quick way to get to Chicago, but a bit expensive.
O’hsre taxi and deboarding took 40 minutes. Needed 20 minutes extra time between connecting flights to avoid running through terminal.
Standard flight with a drinks and a snack- overall very quick flight. The flight attendants were very strict, bordered on rude.
Delayed - weather wasn't bad at either end. Also sat on tarmac in ORD.
boarded early to only find out that flight would sit at gate for 45 min to an hour. Landed in chicago and sat on runway for over an hour before got to gate. Total delay was extensive for a 45 min flight door to door.
The flight was significantly delayed. The inbound flight from EWR was delayed departing because of mechanical problems. My original departure from CLT was 5:28 pm but due to the delay of the inbound flight, after arrival, deplaning, cleaning, boarding, we did not push back from the gate until 9:00 pm. Once in the air, the flight was smooth and what was originally supposed to be an arrival in ORD at 7:30 pm local time turned out to be 9:35 pm.
We had a mechanical delay which made us 90 minutes late (9:30 PM) then land and put into the penalty box because a plane was in our gate? What the hell! We should get priority.Damn American.
The seats were extremely cramped, with very little legroom or personal space. There was no room left in the overhead bins for a backpack, and the space under the seat in front was so limited that I could barely fit my bag underneath. Overall, the seating arrangement felt very uncomfortable and overcrowded.
weather delay of almost 2 hours then we landed and our gate wasn't available so we waited another 30 min
Delayed flight more than I hour. When boarding we spent some additional time on the plane before takeoff ....
The flight was delayed significantly and we sat on runway after landing for awhile. Best thing was the flight attendant, Jenny, in first class, who was very professional and attentive. She was excellent - the rest of the flight was not.
The flight attendants were extremely sourly and borderline rude. I did not feel appreciated as an AA customer once.
The flight from LA to Chicago was smooth and service was very good overall.
The Mario was so helpful and provided amazing customer service however l have being waiting for a callback for almost a week now and have not heard anything further after l informed them l wanted to change my date of traveling because of my hospital appointment even send them proof and l was unable to use manag your booking on their website is a bit frustrating and l would appreciate an update on My request as soon as possible. And have called them times without numbers no response
Awful, tons of delays, I got into Chicago multiple hours late meaning I hit the very traffic I tried so desperately to avoid. Just empty apologies from American Airlines text alerts. Trash behavior from a trash airline.
They lost my baggage and I am still struggling to the information and update
