Low cost, but I think I really wanted an aisle seat, and I could not easily get one. The return leg might be easier.
This was the best flight I’ve ever been on- solely for the purpose that our pilot gave us a tour of the west coast. He didn’t need to do that but he did and it made the experience spectacular. Well done.
Seat didn’t recline at all- very uncomfortable after three hours
Trip from SNA to SFO and back was riddled with DELAYS.
It is a hassle to not have entertainment screens on the backs of the seats.
Excellent service from staff at the gate as well as flight attendants on board. Seats had more room than many other airlines and if they were just a little better cushioned they would have been perfect.
6 hour flight, just crackers and drinks. No WiFi, no tv, and tight seats. Just like every other airline.
I payed for a window seat and was assigned the middle seat. The window seat just so happened to be open. Which made the ride alot more comfortable. I think I should get what I pay for without having to buy extra fight protection. If I pay for it first that should be the end of that seats history because it's now spoken for. That alone might make me think twice about using this again
They lost our bag and it took them days to find it. Terrible communication and lots of lies about where it was. Their system hasn’t merged with Hawaiian yet they route people on shared flights with Hawaiian, creating an administrative nightmare.
I was forced to gate check my bag and pick it up at baggage because I was in group 7 and was told there was no room. When I boarded the plane, there were SO many open spaces for luggage. Then I had to wait an extra 40 min to get my bag once I landed.
I was not clear if food was offered or not.
Take-off delayed an hour because of a missing flight officer, so,arrived in Charlotte lates causing many passengers to miss connections. Otherwise a very good flight, safe and comfortable, with an excellent professional crew.
Overall experience was great. Flights were almost on time in departing and we arrived at our destination as scheduled. No issues with amenities or flight crew. Everything went well as as expected. Will fly again with American Airlines in the future!
The flight was flawless and we even arrived between 20 and 25 minutes early!
Always seated jammed in rear of aircraft Admirals Club food at DFW terminal D was absolute worst food experience and I pay $600/year to eat this dried out junk
Mostly good. Flight was crowded but Airline personnel were very friendly & accommodating. It would be good to have savory snacks rather than just sweet Biscoff cookies.
The seat was so hard my tailbone was aching The crew was kind of a b**** because I made a joke that I didn't care if they close the door I total c*** when she was trying to f****** act like she was mad at me because I said that The flight was bumpy. Sure you didnt have control over that.
AA re-routed flight from HNL to LAX due to delay. My group of 3 with reserved seats in row 9 was broken up, with one assigned to a middle seat, another in the last row of the plane. Not happy. No explanation to the delay. No apologies. No compensation. Would have been nice to be offered an Admiral Club admission or a voucher for the extra 3 hours of layover in LAX. Could not hear the boarding gate announcements in LAX. Adjacent gate was boarding at the same time. Loud speakers were competing against each other. Barely made my boarding group.
Flight was 1/2 hour delayed leaving Phoenix. Otherwise it was an average flight. Flight crew on this trip was very nice.
The usual wait at Columbus once you land to get to an open gate (20 minutes) and then the usual 30 minutes for your luggage to appear.
