Boarding was good and staff were excellent. The seats weren’t very comfortable.
Pros: "Overall pleasant flight. Outstanding service by the entire Alaska Airlines crew. Captain of the flight was fenomanal, a very valued member of Alaska Airlines I have no doubts about that. Excellent service by all. Contentment and a relaxing,not to mention smooth, experience."
Pros: "Crew was great, and I like having a plug for my laptop."
Cons: "WiFi at 6.50$ and hour is ridiculous. That should be the price for the whole flight or free (obviously heading that way)."
Pros: "Straight flight"
Pros: "Crew was nice and entertainment was good."
Cons: "Very inefficient delay of 5 hours without much empathy on improving the experience for all travelers."
Pros: "The free WiFi is great!"
Pros: "Aircraft was very nice."
Cons: "Couldn’t use Alaska air WiFi system for entertainment. Was told couldn’t do anything Spent 5 plus hours with no access to entertainment. Wasn’t going to pay $3 for headphones Really ruined my flight a bit."
Pros: "The crew was wonderful, attentive, and polite"
Pros: "I sat between two people who were lovely to talk with, but were much larger than me and i felt squished in between them. I felt pretty claustrophobic. Note to self, to choose window or isle."
Cons: "longer seats."
Cons: "Connecting flight was missed"
Pros: "Crew was amazing and food was surprisingly good. I was in first class however"
Pros: "The crew was very attentive, breakfast was wonderful, and the seats were very comfortable!"
Cons: "I have no complaints!"
Pros: "I'm an aviation enthusiast. It was the plane I liked..."
Cons: "Nothing that Alaska Air could have fixed."
Pros: "The boarding and flight were quick. The prime seat was comfortable (of course I had to pay for it, though it wasn't expensive)."
Pros: "Crew was super nice and plane was quite empty"
Cons: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."
Pros: "Brand new aircraft. Tons of legroom"
Pros: "The spacious seats. Great customer service. Fast and smooth site."
Cons: "For some reason when I booked the flight for my boyfriend and I we were seated apart from each other in a different row."
Pros: "Getting ahead of schedule"
Cons: "On the return trip I did not getthe chocolate bark as advertised, no WIFI. On the flight got out to he internet was super slow, not usable."
Cons: "Flight crew did not welcome me aboard and were rude to me the entire flight."
Pros: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Cons: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."
Pros: "Flight attendants were very nice"
Cons: "No televisions in the headrest"
Pros: "first class food selection: muffins and drip coffee. and water."
Pros: "Excellent service and choice of entertainment."
Cons: "The fact that if you didn’t pay for a seat you had to wait until everyone else boards then you can get a seat. Also if they could have told you to download Gogo app when we first get on the plane."
Pros: "I had an empty seat and the stewardess asked me if it was ok to move a person, so I agreed. She gave me miles just for that."
Cons: "Southwest and JetBlue are superior in all aspects of experience for the customer."
Pros: "Liked free WiFi!"
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "The flight was very empty and my entire group got there Ian row."
Cons: "Everything. Plane had blown circuit. Told us AFTER we boarded. Had to switch planes. My “premium” seat was super small, made even smaller by the selfish fat boomer strring next to me taking up half my seat. Over all, one of the worst flights I’ve been on in a long time."
Cons: "The plane had to make an emergency landing in Honolulu because 2 of the 4 navigation systems were not operating correctly. We had 2 wait in Honolulu approx. 6hrs to catch a flight to Seattle. They gave me a $12 voucher for food but my dinner (only dinning in the terminal) cost me $20. Was forced to take an additional day of leave & had to make arrangements for my pets. Was only given (3) $600 vouchers for my 3 tickets."
Pros: "Crew and boarding process"
Cons: "No international choice in entertainment and food"
Pros: "Very comfortable and pleasant flight."
Pros: "Good service was provided. Thank you."
Pros: "Got there safely and on time. The staff was friendly."
Cons: "I'm tired of being crammed into small and uncomfortable seats. It seems comfort is only for people who can afford it. Headrests were non-existent. I'm not extraordinarily tall but the seat stopped just above my neck and felt like a hard, sharp surface rather than something soft and padded. And, of course, there's not enough leg room. Especially once the person in front of you leans back. I don't mean to sound petty but it felt like the airline was more worried about maximizing profits at the expense of their guest's comfort."
Pros: "They were very prompt in letting us know there was an issue. After discovering I would not make my connection, they were very fast to get me a hotel, making sure I knew what to do every step of the way. I even had the same flight crew from Maui, and they were happy, if surprised to see me."
Cons: "Did not like the 3 hour delay for this flight, but appreciate the steps they took to remedy the situation."
Pros: "Was upgraded to premium economy in order to accommodate a family that wanted to be seated together. Never been upgraded in my life. The seat was very comfortable and legroom excellent. I was exhausted from a long weekend and not feeling well but managed to sleep almost the entire four hours without being bothered. The flight attendants left me a snack in my seat pocket which was very much appreciated. Almost wish I hadn't slept so much of the flight so I could've witnessed other amenities and service of flight attendants."
Cons: "my original ticket had a tsa pre-check on it,when i tried to go thru security it would not read so i was told to go back to the counter to have it reprinted,mind you the lines to go thru screening were hundreds of people long that morning,so i did. the reprinted ticket did not have the tsa precheck on it but the ticketperson said it would be fine if i just showed the original. not what happened,i was sent all the way back to the end of general boarding and consequently nearly missed my flight. also there was zero air in the aircraft,it was stifling hot,smelly and miserable.and once again zero ackowledgement of any mvp gold statis of any kind. im starting to wonder whats the point anymore? you used to be alot more ......nice,i guess. and honestly how many very old wrinkled up senior citizens do you guys hire? i dont feel like most of the crew would really be able to handle any type of crisis if there was one. sorry ,i used to be very happy with you and now have been taking Delta more often."
Pros: "I like the fact that we can download the app and watch movies for free."
Cons: "The food is not included. Even a snack."
Cons: "Policy of not allowing check in within 40 minutes of flying flight. This policy maybe Makes sense in LAX Or chicago but not in tiny airports like fresno. I had already checked in online but becAuse of a glitch couldnt access it. I went to customer service desk and Asked for a hard copy boarding pass but Alaska Would not help me , it was Too late. So I waited for 38 minutes, watching an empty TSA line and then listened as my flight pre-boarded, , boarded and took Off without me. Then I had to buy an American airlines Ticket to reach san diego via LAX 5 hours Later. Alaska was a big let down this time."
Pros: "The flight, comfort, crew and entertainment was good on my flight"
Cons: "My luggage didn't make my connection so it was put on the first flight from PDX to SAN in the morning. The bag was scanned as arriving in San Diego, but it is lost and they think it's permanent. I had all my favorite things in my bag (it was a 10 day trip) and now I have to account for all of them, submit a claim and hope I'm reimbursed. It was a horrible end to an otherwise great vacation :("
Pros: "Friendly staff, smooth flight"
Pros: "The crew was friendly and very accomodating. I also liked that I could change my seat even after I checked in so that I could have the most comfortable travel possible as someone traveling alone."
Cons: "Although it worked out ok. I thought that the boarding process was a little chaotic. I expected that we would line up according to our seat rows. But the boarding process still went ok."
Pros: "HAD TO SIT ON PLANE FOR ALMOST 2 HOURS AFTER 2 HOUR INTERNATIONAL FLIGHT. TERRIBLE"
Pros: "The entertainment options were great during the flight. Prices from Orlando to San Diego were very good."
Cons: "I did not know about the app needed for entertainment and hardly had time to download it while on the plane. Had to fly in the evening and arrive at bedtime to get the better prices."
Pros: "People were efficient and friendly"
Pros: "Everything was overall fine"
Cons: "Don't tell me I'm gate checking my bag and it will be at the gate waiting and then truly check my bag (ie white tag it) and make me go to baggage claim"
Pros: "The service, the aircraft, and reasonable upgrades to first class"
Pros: "Service on board was excecellent"
Cons: "Both flights were delayed by 30 minutes. Even though the arrival times were ontime, the delays both announced more than 10 minutes after it was clear there was no plane at the gate to board. This meant that I left early only to wait even longer at the airport than I would have liked."
Pros: "There was a confusion with my reservation and I didn't have a seat assignment. But the ticket agent listened, assisted and called over the manager to resolve the situation. It all took 3 minutes and they were very accommodating. The flight attendants were all lovely."
Cons: "The boarding process took over 35 minutes and felt unorganized at the gate. It would have been nice to have more clarity as to the order we would enter and where we should stand to facilitate that."
Pros: "We had a delay in landing. I was feeling sick to my stomach and after landing i used the restroom. When I got back to my seat to retrieve my things a man from the cleaning crew had one of the bags I had under my seat. I had $500 cash in my wallet that my husband gave me to deposit in the bank upon my arrival. When i asked the guy why he had my bag he said he was security and he thought I left. I felt that was odd because people were still exiting the plane. I grabbed my things and left. I didn't realize my money was taken until i got my rental car. That was the only time my bag was left unattended. I have never experienced this before and was so disappointed in my ingnorance. Since it was cash, my colleagues told me I would most likely be wasting my time."
Pros: "Pilot apologized twice. Received a text updating the flight in time to plan delayed drive to Portland airport"
Pros: "Everything was easy"
Pros: "Good crew"
Cons: "My tv monitor did not work."
Cons: "Ladying calling out the plane numbers i could barley understand her"
Pros: "Kind staff. Nice, newer aircraft"
Cons: "Copilot was changed/ not on time and delayed the flight by half an hour. Also, sat beside a man who was far too large to be in a single seat with hygiene issues he clearly was unaware of. Made the 3 hr flight very uncomfortable."
Pros: "I was on time"
Cons: "Compensation for your mistakes"
Cons: "Seemed disorganized getting on"
Pros: "The crew were super nice. All the people in the SAN were very nice."
Cons: "They didn’t have headphones :("
Cons: "Incredibly cramped airplane"
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."
Cons: "Had to buy another ticket"
Pros: "Landing at my final destination."
Cons: "Over 3 hours of delays. American Airlines needs to get their act together at Chicago O’Hare airport."
Pros: "Price was reasonable"
Pros: "Friendly crew, and my wife and I were lucky to have empty seats next to us."
Cons: "Old plane, no food, no in-seat entertainment, drinks only for purchase. This is what air travel was like in the 1980s. A nice throwback flight!"
Cons: "They didn’t board us closer to the front just because we had an hour layover. Barely had time to go thru customs n tsa to make it to the gateof our connecting flight."
Cons: "Delay in boarding was over an hour"
Cons: "I have flown this airline many times and never once have we ever taken off on time. We left 2 and a half hours late and the people that work for them are grumps all the time. Never flying them again."
Pros: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Cons: "On this trip I wanted to see snow and I did not see it."
Pros: "Was impressed with the legroom, and complimentary in-flight entertainment. I am a big dude (6'4" - 230lbs), and I found it enjoyable to have room for my knees (I feel like there are a number of airlines where my knees are in the seat in front of me). The crew were very pleasant; they worked to move the people in my row so I wouldn't have to be squished between another guy (also a big dude)."
Cons: "I wish the snacks were better. I would love some complimentary fruit options."
Cons: "Late leaving Monterey. Other than that, fine trip"
Pros: "TV screen in back rest was nice"
Cons: "See comments above"
Cons: "The crew was rude."
Pros: "An open seat next to me"
Pros: "Great flight"
Cons: "No food"
Pros: "Pleasant crew and flight was comfortable"
Cons: "Plane was a half hour late and had to run to catch our connecting flight"
Pros: "Flight was on time"
Cons: "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."
Pros: "Staff was awesome!"
Cons: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Cons: "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."
Pros: "Quick and easy thanks"
Pros: "plane had lots of leg room- movies were free"
Cons: "bought ticket online for an Alaska Airlines flight 3 weeks prior to flight online, picked seat, too. When I checked in online 24 hours to flight, it became an American Airlines lflight, and my seat was gone, and when I checked at the gate, I had NO SEAT! I was the last person to board the flight- no seat choice!! Absolute bullshit when I pay for ticket and pick seat 3 weeks prior- on June 6. Didn't even know if I was going to get on flight until last minute."
Cons: "Terribly uncomfortable seats"
Pros: "Roomy aisle seat"
Pros: "Plane full, like traveling in a cattle car, jammed in, My minimal contact with flight crew was fine, flying these days on any airline in coach is the same, American neither the worst or the best, in flight movie was the trolls, horrible movie"
Cons: "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
Cons: "Despite paying 5 months in advance, couldn't check in online or reserve seats without paying extra. AA customer service told me there were no more "complimentary " seats!! Very tight legroom in cabin."
Pros: "Boarding was swift. Gate staff was friendly."
Cons: "Phone charging stations at gate were down at every gate in the terminal. We waited nearly 45 minutes on the plane at the gate for a "flight attendant that is going to hitch a ride to make a flight from San Diego to Charlotte." This was obnoxious! We waited for almost as long as the flight was scheduled to take. Poor form."
Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Pros: "Smooth boarding"
Cons: "No entertainment"
Cons: "It did not happen! Had to taxi to Austin!"
Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes... but who likes their flight changed anyway."
Cons: "flight was delayed. standing there and they said our plane was there but didn't know what gate. our gate was a35 then changed to a28 but then delayed 1 hour, then 2 hours. So overall, it was switching back and forth then changed the time from 1830 to now a 2000 departure."
Pros: "Fast shuttle to our hotel"
Pros: "The crew at least made an attempt to be friendly"
Cons: "The seats were extremely uncomfortable the flight was delayed, and most importantly I booked my flight for san Francisco (sfo) and got sent to san Diego and had to book a $130 bus ticket and spend 14 hours on a bus."
Cons: "Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu"
Pros: "All in things were reasonably easy"
Cons: "we had a 9 hour delay"
Cons: "Ful flight and 2 small toilets."
Cons: "Great flight attendants"
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "Free WiFi with movies"
Cons: "A very rude boarding agent insulted a young man from another country who was boarding in front of me. He misunderstood that they wanted him to check his luggage instead of carry it on. The agent yelled at him and shamed him in front of other passengers. United strikes again!! Seriously folks, you suck!"
Cons: "Zero entertainment. Too cramped"
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Pros: "The middle seat was empty, the boarding process was fast."
Cons: "I always feel a bit crowded in United flights, the seats are very close. Tried to used the free inflight entertainment and it didn’t work in my computer, which was a bummer. The arm rest was sticky."
Cons: "The day after my flight I received an emailed receipt of the the customer in front of me of her lunch order, I’m sure it was an honest mistake but to me paying attention to details like that is very important. There was no personal information on the receipt, I was just wondering on how it was emailed to me instead of her."
Pros: "The staff were fine, nothing really great, but nothing bad either."
Cons: "So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United."
Pros: "I liked the customer service wfrom the woman who helped us find a way with patience to get a working card to get our luggage checked in. I liked the customer service on the flight they were attentive and friendly."
Cons: "The options to pay baggage with one card is rough on the average traveler, the baggage charges cost as much tickets!"
Cons: "We had to run to get to our plane because of the ridiculous time-window you guys allowed (15 minutes if everything went according to plan--which it didn't)."
Pros: "Short flight"
Cons: "Late departure due to late arrival of the plane from previous destination. Pushed our arrival time after midnight. Rental car agency was closed and had to rent from a different one at a very steep premium. No apologies and no assistance."
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Fast flight"
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Flight was in time and smooth. Crew was friendly and active in the cabin."
Cons: "Seats were very close together and leg room was very limited. It was difficult to get in and out of the window seat area."
Pros: "Arrived an extra 20 minutes early and the bags came quickly out, very happy about that!!"
Cons: "Overpriced entertainment--I'm not sure why there is a charge at all. Also, didn't get to choose my seat and got stuck one row ahead of the bathrooms in the back of the plane--worst seat ever. Apparently everyone on the plane had to use the bathroom at least 3 times during the flight--plus the drink cart went by another 10 times."
Pros: "No much"
Cons: "Suggestion, why don't the airlines charge to use the bathroom, so the money humgry grubs could make more money"
Cons: "I saw my bag come out of the baggage claim ripped open. My stuff coming out. My zipper was complety destroyed and my locking mechanism on my bag was ripped off even though it wasn't locked."
Pros: "The plane was newer at least. And I made a big enough stink when they made me check my bubble-wrapped framed paintings that they actually did get hand carried and made it okay."
Cons: "These are the smallest seats I have ever experienced on a domestic airline. I'm 6'-4" and I couldn't fit comfortably on their newer 737. The thing that took the cake was that the cabin crew absolutely refused to let me take one of the 5 empty exit row seats telling me that it wasn't fair to the people who paid more, which absolutely enraged me. So then apparently it's also fair that their seats will fit someone who is 5'-4" comfortably but not someone who is 6'-4"?? So it's fair that I can't afford to pay an extra $100+ for it after my profession got gutted in the recession and I make a fraction now of that I used to make? Making your customers suffer for no good reason is inexcusable. I will not be flying United again. Ever."
Cons: "Given that both flights were delayed - my luggage managed to not make the second flight leaving me to cancel my plans for the evening. There was more than enough time in between flights."
Cons: "The United mobile app as well as my emails stated that the gate was B3. Upon arriving at gate B3 and attempting to board, I was alerted that I was at the incorrect gate. The gate was switched to C11. However, my app did not alert me nore did it reflect the gate change. I didn't receive a text or email update. I had to run to the different concourse nearly missing the fling."
Cons: "Worst trip ever! United overbooked the flight, and then I got delayed in LAX and had to cancel my trip all together! No planes in to Duluth or MSP until Monday. Had to fly home to Monterey!! Totally pissed customer right now"
Pros: "The crew that bothered to show up were fine, not overly friendly as they SHOULD have been due to the extreme delay."
Cons: "I checked in online and printed my ticket a few hours before my flight, so I was dropped off at the terminal where my gate was supposed to be. THEN after I get through security, I find out my gate has been changed to another terminal- one for international flights. I had to walk for 30 minutes with my heavy carry-on to find the correct gate. Then the flight was so incredibly delayed because a flight attendant decided to just not show up for work. So unprofessional! If the flight had been delayed because of uncontrollable conditions, then that would be another story, but come on! A flight attendant not showing up for work? That's pathetic."
Pros: "Nothing special"
Cons: "After paying for the flight, $7.99 to view Direct TV. Don't be soooo cheep!"
Pros: "The crew was friendly"
Cons: "Some passenger were allowed to carry more them the 2 bag carry on rules."
Cons: "I'm still at the airport !!!"
Pros: "They were prompt and polite"
Cons: "I purchased two tickets for premium economy. United issued us economy seats and required payment to upgrade to economy plus. In addition the flight was 5 hours late. Very unhappy with United and would not do this again. SAS was great. United did not honor our ticket for Premium economy purchased through SAS."
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Pros: "Didn't fly to San Diego-got rerouted to LAX instead. Had I continued to San Diego I would have landed almost 6 hours later than my previous arrival time all because of delays at the gate in Harriaburg. An original 30 minute delay from weather is understandable, and by the time the aircraft arrives you'd think they'd be ready to deplane and get it rolling quickly. Nope, not all. I think it was amateur day in Harriaburg because it was like no one knew what to do and nobody could make their minds up."
Cons: "See above. This is why I drive everywhere."
Pros: "Everything else was fine."
Cons: "Once we boarded the flight people started getting text messages that there was mechanical issues and there would be a half hour delay. Crew didn't even know. Then pilot said there would be an hour delay because they had to wait for a "deadhead" pilot. That should be unacceptable."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Cons: "I have flown with United on many occasions, several of which were international flights however I was never more uncomfortable on a flight than I was in economy on my flight from ORD to SAN."
Pros: "United Airlines Staff were friendly and the flight was smooth! (THANKS CAPPY!)"
Pros: "Both flights were early, which was nice for a change."
Pros: "Fast, friendly, on time"
Pros: "Another flight were maintenance became an issue to the point we needed a new plane. What I love about United is that it only took an hour (and not 3+ hours or a total cancellation) to find a new plane and bring it to the gate after they ran into problems. I also love the happiness and relaxed crew after a passenger started an argument and fight with another passenger. They handled it extremely well and made sure that every one else was comfortable."
Cons: "I don't like being delayed, but it happens..."
Pros: "The in-flight streaming of movies actually worked pretty well -- just be sure to install United app on tablet if you want to use that instead of phone."
Cons: "An extra 1 inch between seats would make the difference in allowing passengers to open a small laptop and position it so they can simultaneously type and see the screen at a viewable angle."
Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."
Pros: "Flight not full so with empty seat beside me I had lots of room to sprawl!"
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any. Couldn't get United app to work so no in-flight entertainment except what I brought."
Pros: "Boarded the plane at regular time but then had to get off because our pilots were switched to another plane. We had to then get off the plane and wait 2 hours for our next crew of pilots. It was a frustrating trip."