Pros: "comfortable seat, plenty of leg room"
Pros: "Window seat"
Pros: "Food was great, in boarding and off boarding was quick"
Cons: "More snacks"
Cons: "The ticket didnt have seat assigned until last boarding minute it was stressful"
Pros: "Avianca crew was great, flight was good."
Cons: "Colombian migration was polite and nice but i was held because my entry to the country did not appear in the system. I was told thar if things did not cleared, i would be fined for irregular entry."
Pros: "Got the emergency exit seats, extra leg room"
Cons: "Choice of food"
Cons: "Nothing Everything was great"
Pros: "Good service"
Cons: "Avianca does a great job! Excellent meal and in flight entertainment."
Pros: "Great customer service"
Cons: "Everything was perfect"
Pros: "The crew was excelent"
Cons: "The fly was delayed."
Cons: "People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared"
Pros: "Was really good"
Cons: "I was trying to change my return but they said because I bought it with KAYAK they will charge me minimum 300 dollars and they say they can not do it anyway. That I didn’t like it."
Cons: "Delay. I missing my train in Miami"
Pros: "Overall everything went well. Boarding was easy, quick, and the crew very helpful."
Cons: "I felt the space between rows is a bit tight and the food was fair."
Cons: "Airline employees at gate did not take the time to search passenger return flight in system, despite return being through Avianca and easy to find. This led to passenger missing flight. They ended up finding it after the missed flight and placing passenger in the following day's flight."
Pros: "The movies were the only good thing in this flight because the food sucks and the seat are very uncomfortable, which makes think on not to take Avianca for long distance trips anymore"
Cons: "The flight was delayed (53 min) and they only announced once the change in the gate from 51 to 43, many people were lost without knowing were to go."
Pros: "Crew service inflight are very well trained."
Cons: "After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service."
Cons: "Flight was delayed. We were placed on a bus for over 40 minutes. Plane was not ready. Gate personnel had no idea, lied to us. A complete disaster. NEVER AGAIN"
Pros: "Good service well kept airplanes"
Pros: "Entertainment was good. Comfortable airplane. Crew was polite and helpful. I don’t usually eat in a plane, but the meal was not bad at all."
Cons: "First of all the flight was very late, so I missed my connection flight from Miami. I couldn’t get home on the other airline because it was full, so I had to buy another ticket to another city and had a family member pick me up, so we drove an additional hour. From the time I went to the airport in La Paz, took me 24 hours to get home. I had to work the next day."
Pros: "I like the the crew they were very nice and polite"
Cons: "Some of this stuff need to be a little more friendly and courteous"
Cons: "I had cancel my flight with Avianca due to hurricane Irma and the airline would not cancel. It does not want to return the money"
Cons: "Called "customer service" and they changed my tickets. Tried to rebook 3 times but each time was a problem and lost each of the 3 reservations because they can't take payments. They should not have changed anything to begging with. It's a trap! Now I have to figure out how to get my money back."
Pros: "The same"
Cons: "The same"
Cons: "The direct flight to Miami was postpone at 1:00 in the morning. They sent me to Panama and then to Miami in the last back seat of the 2 flights. My suitcase is still in Panama. Not delivered in Miami. The flight Panama-Miami was really dirty. What a disaster!"
Pros: "On time flight and smooth takeoff and landing."
Cons: "Food was ok."
Pros: "Ample legroom, ability to select seats without hassle, a warm meal! Also loved the fact that while flying from Miami to South America and back we had a 2 bag allowance each. These small things are rare nowadays."
Cons: "The phone customer service reps should be made aware that two lap infants cannot sit on the same side of the airplane row. There are only 4 oxygen masks above each side of the row."
Pros: "Much better boarding experience and many new movies to choose from. I watched the new Beauty and the Beast."
Cons: "Their protocols for taking off and landing are a little dated. Passengers are not allowed to use blankets during take off/landing, also all window shades have to be open. They were very serious about it."
Pros: "I like the comfort measures of this ~2.5 hour flight each way trip without being "nickel and dimed" like what happens on the so-called "economy" airlines."
Pros: "Modern comforts, pleasantries, good service, clean, spacious Searle Inc. Great experience. Felt like flying in the old days. Great planes."
Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."
Pros: "Wonderful surprise to have a nice meal, blanket and pillow on a 4 hour flight. Very impressed with the comfort of coach"
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Cons: "the food between bog and mia was horrible a very hard and greasy piece of meat. the entertainment system had to be rebooted 4 times, it started working one hour into the flight."
Pros: "Their service has lowered the standards though and that is why I do not grade them 5 stars. In particular the crew in the plane was not as nice and the food was not as good as before. Compared to other airlines I frequent though, Avianca is the best."
Cons: "Worst service ever and we got the last 2 seats in the plane. Pilot seemed to be disturbed and and had a bad attitude towards passengers that could be felt overtime he communicated anything. Maneuvers were really rough."
Pros: "On the flight down from Miami to Cartagena, we did not expect a meal...and since we are all vegetarians, pretty much did not get one, but the flight attendants gave us what they could. I called Avianca and requested vegetarian and received for all 6 of us! Also, pleased that my whole family was seated in one row."
Pros: "The movie"
Cons: "How they play yoyo with the fare....i paid about $1100.00 for a round trip flight from miami to barranquilla, and a couple of days later it dropped to half the price. On my way back from barranquilla to miami, i was excatly 4 minutes late, they refused to let me on the flight, which was not even boarding yet (1 hour away from flight time). They forced me to buy a one-way flight back, with connecting flight, for $550. I don't know if this even going to make any difference, or even be read, for that matter, but i thought i would relay that to other customers who are thinking about flying with avianca."
Pros: "Good entertainment"
Cons: "Slow boarding"
Pros: "Just a very good honest and helpful airline - a first class service from a reasonably priced airline. I was in business class and extremely comfortable and very reasonably priced for the extra room and service"
Cons: "My office in UK needed to change my departure day electronically. She was told she needed (for complex reasons) to go to London to do this - ridiculous as we live on the Isle of Wight. The other option was I needed to go to the airport to change it and pay supplement. Luckily it was only a 30min taxi ride from my hotel. The desk staff could see the issue and resolved the problem within 20mins - extremely helpful. A shame this could not be sorted in UK by phone and email"
Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"
Pros: "The punctuality is good, the crew is good."
Cons: "How can you sell a full fight on an Airbus A-330 and not have enough food for everyone?! On this flight, me and my son were left without a hot breakfast and their excuse was "sorry, we ran out" so we got only the leftovers from the serving trays. It's sad how airlines keep getting worst by the day."
Cons: "Bad service, worst customer service, we asked for vegetarian meals and never served even though they were confirmed."
Pros: "Very nice flight. On time and great service!"
Cons: "Headphone jack didn't work correctly. Had to hold it in for as long as I wanted to listen to the tv"
Pros: "Crew and i ohhh ver all copa experience."
Cons: "Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa"
Pros: "The crew was good and the seat confortable"
Cons: "The cheking process. The pre-cheking dora not works,"
Pros: "I enjoyed myself smooth ride and momondo made it easy"
Cons: "Spirit customer service was horrible. I'm glad I returned with copa. They will be my first choice from now on."
Pros: "COPA was acceptable, but I'd never use a COPA flight that xf'd through Panama again. No one should have to fly for 6 hours without a source of hydration. Panama GATE Security confiscated my empty water bottle that had been OK in Iceland, Spain, Paris, London, Rome, Bangkok, and US, etc."
Cons: "Panama GATE Security "confiscated" a water bottle without explanation. Having a Security presence in a CLEAN ZONE (after passing primary security) is ludicrous. No water to buy at the gate so that means no hydration for 5-6 hours in flight. STUPID!! Never again COPA or Panama Transfer."
Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."
Pros: "Amazin !! Thank you"
Pros: "Loved the leg room in the emergency seat row"
Cons: "Wider seats in economy"
Cons: "Wider seats and aisle"
Pros: "Great crew easy flight."
Cons: "Cannot think of anything to improve."
Pros: "everthing was great service was great"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "Crew was great. Wasn't expecting a meal(lunch) and full beverage service included. Having a ramp to board was a big plus when travelers have a problem with steps. Something the Big airlines should do until SXM airport is fully functional. Right now flights enter/exit onto the tarmac."
Cons: "Do to the continuing remodeling of SXM airport, checkin was a nightmare. No signage for the correct line for Copa, so what might have been an exit lane from checkin was also being used and agents didn't do anything to stop this. then they went from 4 agents down to 2!"
Pros: "The crew treated me with disrespect, I ordered flight ticket with 2 bags deposit and 1 bag with me to the plane. one of my bags is a surfing board and it wasn’t written any where that it’s not like a regular bag. They charged me 150$ more for one way and they will charge me 150$ more on the way back"
Cons: "I paid on bringing my surf board like a flight ticket for a person with 2 bags! It’s unbelievable and unfair to put me in this situation! I hope that you will do something about that so I won’t need to pay again on150$ for my surfboard."
Pros: "Only thing I liked was the tv in the seat"
Cons: "I did not like how the plane does not have WiFi. Also I had an issue with the food. I was seating in row 30 which is the back of the plane. They started the food in the front so by the time it got to the back we did not have an option. I don’t understand why their isn’t enough of the 2 options."
Pros: "Same as above."
Pros: "the meal was nice."
Cons: "that I was crammed into a seat. I was seated in the back row and the person in front of me leaned their seat all the way back and because of my height I was literally stuck. Flight attendants wold roll eyes if I didnt understand their spanish immediately or spoke english to them."
Pros: "On time"
Cons: "Poor entertainment. Food so so. Horrible flight attendant. Luckily the others were better."
Pros: "The flights times were split into easy to ride segments."
Pros: "Fast boarding service and good IFE system. Food was ok but not desert."
Cons: "They took more than 30 minutes to deliver our bags at FLL airport. Very long time for this service, not good."
Pros: "I liked everything about this fight"
Cons: "I did not like the fact that it was a a 6 hour flight lol"
Pros: "The legroom on Copa in economy is outstanding and worth the few sacrifices listed in the dislikes. Crew is friendly http://www.etbtravelphotography.com/whytoflycopaairlines"
Cons: "In economy no charging station and onlyonemobie on drop down TVs. Glad my flight was only 6 hours as I ran out of reading material and computer as almost dead."
Pros: "I understand that international flights to the USA have extra security, but this was a joke. Anyone with a little motivation could defeat this “security.” I had an Emergency Exit seat. Nobody told me they didn’t recline. I’d rather have a normal row and be able to recline."
Pros: "Overall service was great"
Cons: "My return flight had me seating separately from my girlfriend that I was traveling with"
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Cons: "Delayed departure. Small amounts of food."
Cons: "No entertainment system for Business Class Passengers"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Cons: "When we were landing the light cover on the light fell on my head during the process!!!!!"
Pros: "food and drinks!!!! wow!!!"
Cons: "having to get up at the terminal and stand in line to send things through security and than sit back down...ridiculous!"
Pros: "the crew was good"
Cons: "star alliance member. worst seats. somehow you let two parents and two children have two seats. screaming, crying, smelly. add to the fact we were on the tarmac for an hour before take-off. i dont usually write reviews because they are good overall but this was horrible all around"
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Cons: "There should be more entertainment"
Cons: "You leave the plane hungry after 9 hours if you don't bring your own food. Overall food was scarce, dry and bland. My vegetarian food request was not taken into account."
Cons: "A wheelchair was requested at both airports for boarding and at arrivals. On May 10, flight 265 they provide me with one up to the boarding door and advice me that they did not have personnel to provide the service from there to the plane entrance. That also happen to other people that were handicap. After discussions and protest they provide one person to move one by one the persons that were handicap."
Pros: "Everyone was extremely kind and helpful!"
Pros: "FLL's airport is much less congested"
Cons: "Only two Baggage return conveyor belts in FLL the monitors are not accurate as to which of the belts the flights will be unloaded."
Pros: "Airplane clean, staff was friendly, couteous and mostly bilingual. Food and drinks were appreciated and of good quality. We were allowed to check 3 bags without addt'l charges. Definitely felt welcomed and would fly Copa again."
Cons: "Long wait at airport check in so glad we arrived almost 3 hrs before our flight. Staff was pleasant but for some reason desk agent told us that the flight was completely sold out and without telling us, put my wife and I in middle seats in different rows. We were at airport very early and didn't realize until boarding what she had done. In flight staff assisted on the flight and moved us to an exit row where we were able to sit together. Luckily I counted at least 6 open seats and in the end we were happy. I'm not sure why she did what she did. Ironically, she (gate agent) was incredibly nice. Maybe it was simply and honest mistake."
Pros: "Cordiales y muy amables. Buena comida."
Cons: "Por favor confirmar gate con anticipación o si hay cambio de gate avisar x correo electrónico. Mal no tener wi fi en elaeropuerto. Yo tenía xq estaba en el vip."
Cons: "Being an international flight of 5+ hours long, they only transmitted 1 movie."
Pros: "On time and did not lose my luggage"
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Pros: "Meal was OK"
Cons: "Boarding announcement only in Spanish and without PA. Hard seats. Prefer individual video screen"
Pros: "it was great! Great Airline!"
Pros: "On time"
Cons: "The food was not good"
Pros: "I think that the flight was perfect! We had a great service from the attendance, the food was good. We also got to see some good movies and there was a good selection of them. The departure and landing was on time"
Pros: "Gostei do atendimento da tripulação a bordo da aeronave"
Cons: "A atendente trocou os nomes das malas embarcadas"
Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Pros: "the crew was good!"
Cons: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Pros: "individual set of headphones and screens for entertainment"
Cons: "drinks service"
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Pros: "The early check in"
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Pros: "The food was good"
Pros: "No waiting"
Pros: "all except the food"
Cons: "the food"
Cons: "seat, food, entertainment system and options"
Pros: "Make you feel at home with the chilean way of beeing"
Cons: "The rates"
Cons: "Too tight, no entertaintment"
Pros: "Excellent thank you very much"
Cons: "The boarding process was disorganized."
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "It actually was all good"
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Cons: "Never made flight because of Latham delays"
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "Nice flight, enjoyed the food, excellent service."
Pros: "Plane on time performance"
Pros: "Landing was perfect!"
Cons: "no customer serve no help"
Pros: "Great service!"
Cons: "The food"
Pros: "Punctuality. attention of stewardesses"
Pros: "Everything was excellent."
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Cons: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Pros: "The crew was professional and friendly."
Pros: "First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Cons: "It was delay. 2 hours."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Pros: "flight hostess attention"
Cons: "Latam gives wrong information about connexions. The plane seats extremely uncomfortable. Attendant gave a tissue paper to client to clean her pulling table because it was dirty. They didn't apologized and asked traveler to clean the table instead. Miss connection with the flight from Miami to New York and no help from LATAM personnel at all. This is an airline that at one point it was the best and now is the worst. It is important to clarify with passenger about passing inmigration and aduana and the distance from international to national departures!!"
Cons: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Pros: "Not much since not only were we screened by the airport authorities but also by Latam. I purchased some water after security but had to leave it since they would not allow it on the plane. Had they let us know about this sooner I could have saved money."
Cons: "The Latam personnel who searched our bags prior to boarding put on gloves which I though was very good. The bad part was that I saw 2 members of the search party sneeze into the gloves and touch their noses without changing gloves. How disgusting!!! Never Latam again! I would rather pay a few dollars more and not put up with this health violation."
Pros: "Friendly crew, flew on time."
Cons: "Seats were ridiculously small. I had a more comfortable seat from Charlotte to Miami than the 8 hour flight to Santiago. There should be a law against someone sitting in that type of seat for 8 hours!"
Pros: "Good flight"
Cons: "Weak Service"
Pros: "The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment."
Cons: "The food selection was rather light, especially for those with celiac issues and or vegetarian."
Pros: "Good crew, good service and nice food. Great selection of movies"
Cons: "worst service ever"
Me cobraron demasiado por una maleta de mano
I could'nt make checkin by internet im from another country the aplication did not work i told them and they charge me becuase of that, i had seat reserve and still they charge me.
Very good airlines viva love it 💕
The flights on time, they call in order of rows and more best they call by rows starting from front to end when arrivals and that avoid the passenger be together snd come out in order.
We missed our flight because no one spoke english and we had issues with documents and by the time we fix it was too late to make our flight and then we had to pay $600 to book with a different airline
Nada funciona en el internet para cobrater 70 dolares x equipaje
They broke my siutcase and I wanna my money back a new siutcase
Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!
Worst experience with an airline in 51 years and 54 countries of international travel. Reserved a flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a last minute ticket of another airline at their counter. I am surprised this airline is in business.
I guess my comment is on the extras and as they charge for it, you know is a low cost service, but the extras or unknown could be charged at a much normal rate.
Cons: "The baggage it wasn’t included in my ticket so the prices was more expensive also the reservation was a big problem with your company kayak never show up my ticket in the aerolínea."
Pros: "Check in at the airport was very helpful"
Cons: "Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service"
Pros: "Puntuality the most"
Pros: "Seat uncomfortable. Crew okay. No space"
Pros: "The plane was new. For a low cost airline the seats were confortable for a short trip."
Cons: "Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end"
Cons: "Seats more comfortable, please!!"
Pros: "Not at all!"
Cons: "Worst experience ever!"
Pros: "Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable"
Cons: "Really, all! Money grab low cost airline! The worst experience ever!"
Pros: "I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water."
Cons: "Everything. I will never fly this airline again."
Pros: "Staff at the airport"
Cons: "I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!"
Pros: "The crew was helpful."
Cons: "The flight was delayed"
Pros: "Efficient crew, comfortable seats."
Cons: "Children should not be seated in emergency rows— this delayed our flight almost an hour."
Pros: "I arrived safely in Bogota."
Cons: "Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them."
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Not much. The pilot was communicative."
Cons: "The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative."
Cons: "Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself"
Cons: "The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located."
Cons: "The only airline that charged me for a damn backpack"
Pros: "no delay in departure and on-time arrival"
Cons: "Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it."
Cons: "Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice."
Pros: "i arrived"
Cons: "extra fees"
Cons: "They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English."
Cons: "They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours."
Pros: "The flight attendants were very helpful and professional"
Cons: "Not a dislike, but the boarding process was different than USA."
Pros: "Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena"
Cons: "Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima"
Cons: "They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being."
Cons: "I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable."
Pros: "That I got to my destination."
Cons: "The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item."
Pros: "Fast, good service."
Pros: "For a low cost company actually the experience was better than others. At least the seat could go back a little."
Pros: "Just shat you expect from a low cost airline company"
Cons: "NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center"
Pros: "Lor cost carriers have to be fast and efficient, this flight was just so. The seats are quite good."
Cons: "The boarding line was too long and slow."