flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
After flight delay, crew was nice and informative, gave out free headsets, food vouchers and slight flight reimbursement.
Flight was supposed to leave at 10pm, after several delays on the plane we were brought back to the gate and told at 1:30am the flight would be rescheduled for 9am that same day. After a not very organized effort to get people to a hotel so they could sleep for two or three hours and then return to go through security at 7am, I decided to get what sleep I could at the airport. They handled the delay fairly well, but we still left ~12 hours later than we expected.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
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