|Avg. Flight Duration||9h 50m|
|Flights Arrive in||Bangkok Suvarnabhumi & other airports|
|Flights Depart from||Moscow|
|Airlines||China Southern, Air China, Gulf Air, Etihad Airways, Oman Air, Air Astana, Qatar Airways, Emirates, S7 Airlines, Singapore Airlines, Aeroflot, Air France, Finnair, China Eastern, Air Serbia, KLM|
Cons: Where are my bags ? So my bag was on the flight but it’s been 2 hours and no bag ? Talk about ruining the whole travel experience because after a 16 hour flights your bag isn’t here and no one seems to know what happened . So they have you waiting 2 hours diiddling yourself and no one has any information . Go China southern yeah ! NOT
Cons: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!
Cons: Food is catered for one group of people, should be more international.
Pros: Timing, Price, Service, Food,
Pros: The food.
Cons: Food was subpar. The entertainment devices did not work.
Pros: I was finally able to have a working TV. Crew was great again.
Pros: Crew was nice enough...
Cons: No video entertainment on board. Would have been nice to have been able to watch a movie.
Cons: Barely any legs room to move around and I’m 5”3
Pros: Lovely crew
Cons: Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again.
Pros: Speed of the boarding pass counters. And the price.
Cons: The plane seats are really bad
Pros: The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus.
Cons: The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat.
Pros: Service. Crew - the on board "chef" was particularly attentive.
Cons: IFE very limited. Take a good book - or two. Old A330, but well maintained.
Pros: Service and comfort
Cons: Paying for the weight of each bag instead of the free 2 bag international allowance was absurd.
Cons: I head phones I didn’t get my bags I have been waiting for the past 3 hours at the air port and I haven’t received my bags yet and I think I will Waite for 3 more hours
Pros: Same as above
Cons: Same as above
Pros: The food and the in-house entertainment
Cons: My co passengers.
Pros: Check-in was easy and smooth.
Cons: Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport .
Pros: Only 2nd leg- the crew was better
Cons: Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/
Pros: Roomy business class
Pros: Loved all of it. Zero complaints
Cons: No comment
Pros: Business lounge & airport in Muscat efficient in operation
Cons: Seats in business were ok but do not offer the position options that most airlines offer in Business.
Cons: Lost my checkedin baggage. Missed my connection flight from Muscat due to delay in arrival from Istanbul
Cons: Very delayed. Would not put us on a direct flight.
Pros: Air Astana consistently has clean and comfortable equipment
Cons: Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
Pros: Punctual, comfortable.
Cons: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
Pros: Crew was great
Cons: No legroom or entertainment
Pros: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Cons: Don't like boarding by bus.
Pros: Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!
Pros: Looks that it will depart on time
Cons: Middle seat
Pros: They greeted us in Georgian at the gate during boarding, this was very nice.
Cons: Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved.
Pros: amazing except for the entertainment system
Cons: Better entertainment system , 6 hours flight is tough without it
Pros: Amazing except for the entertainment it was horrible
Cons: Entertainment system , 6 hours flight without entertainment is tough
Pros: All ok
Cons: Sray bathrooms often.
Pros: seats and entertainment
Cons: food. simple option
Cons: Boarding system. Final call on gate and it's to get to 2 more areas.
Pros: Very professional and courteous crew...
Cons: Not taking the blankets and headphones away 30-40 minutes before the flight landed
Pros: thank you
Pros: Great-looking, efficient and pleasant stewardesses.
Cons: Everything went well, thank you!
Pros: Excellent service
Cons: Delayed departure.
Pros: Best food ever.
Pros: Everything was fast.
Cons: The plane was a bit cramped.
Cons: Excellent service
Pros: Boarding. Timely departure
Cons: Entertainment selection.
Pros: I like everything crew, etc
Cons: Nothing reallly
Pros: The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!
Cons: After boarding, we sat in the plane for an hour while the engines were off. Not necessarily the crew's fault.
Cons: No alcohol served.
Pros: Flight is over. Dreading return
Cons: Vulgar rude cabin attendants. Careless ground crew baggage arrived broken dirty and scratched Bus to plane stuck behind a plane in the snow. Not safe and led to over an hour delay. Cheap airline.
Cons: The luggage was left behind. After waiting fir a very long time fir the luggage, was informed it was not on the plane to Israel causing missing a train schedule. Many hours extra traveling due to this problem plus no belongings. Very frustrated
Pros: Great airline and service
Pros: Very little
Cons: Flight was very crowded. Flight crew kept bumping into my seat and never apologized
Cons: The fligh Washington delay more than a hour
Pros: Crew was nice, too short of a flight to figure out more
Cons: no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan
Cons: shuttle from terminal to plane takes a long time. Flight left late
Cons: I ordered Asian Vegetarian Meal. But they served me only pasta.
Pros: The crew was great!
Cons: The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight
Pros: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.
Cons: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.
Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!
Pros: Flight attendants are polite
Cons: The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too
Pros: The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep.
Cons: I don’t have anything bad to say. The service was really good.
Cons: Entertainment could be better. Food is ok, not great. Crew is very nice but limited English.
Pros: Front cabin business class
Cons: Aircraft not clean, very filthy, food very poor, entertainment almost non-existent
Pros: all the crew are amazing.. it was good ,most of all safe sound
Cons: just wanna about the night kit. like toothbrush and toothpaste ,eye masks . the rest are better..
Pros: Pleasant staff, wonderful food, very pleasant flight
Cons: Nothing, everything was very good
Pros: Comfortable seats
Cons: Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC.
Cons: No entertainment No food for vegetarians
Pros: Onetime and efficent
Cons: My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me .
Pros: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.
Cons: Boarding could be better
Pros: Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it
Cons: Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay
Pros: Nothing to mention
Cons: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!
Cons: I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines.
Pros: Crew was friendly and spoke English. Boarding was timely.
Cons: The food was the same on the flight to and from. Also was warm, not hot.
Pros: Boarding was streamlined, planes took off on time and made it to destination before time. Entertainment options were decent.
Cons: Food isn't the best (had Hindu meal for my flights) not sure if there is a better option. There isn't much in terms of snacks, outside the set meals. Some of the crew members do struggle with communicating in English, but I always found someone to work with.
Pros: I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . .
Cons: Not being able to select a.seat prior to the trip.
Pros: Crew very friendly
Cons: Seats are hard and uncomfortable
Cons: No leg room. No new movies - like watching reruns
Pros: The plane was super new and the flight was smooth and really great. The food was yummie.
Cons: My luggage did not arrive at the airport in Istnabul and I hope I will get it back.
Pros: The crew was helpful, the boarding was organized
Cons: I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better
Pros: The 20 yr old A330/200 was decided past its sell by ...
Cons: Very poor movie & TV choices. Business class seat very uncomfortable
Pros: Everything went fine, no complains!
Cons: 3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window
Pros: fast boarding time Premium Economy
Cons: entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787.
Pros: Everything ran smoothly and on time and efficiently.
Cons: There were things that got lost in translation with the crew, but they really did try their best.
Pros: seats are comfy fast boarding on time
Cons: not enough food
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