A little more room from the reclining seat in the front of me.
I loved the full Taylor Swift selection but felt that the other selections were limited, didn’t span the popular music eras nor a wide enough range of music genres. BUT the seat and bed were GREAT (it was wide, long enough, had great storage, firm enough to uphold body postural comfort). Outstanding crew and really great food - gourmet innovative dim sum breakfast so different from the boring standard fare offered by many other business class products.
Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
They ran out of the second choice of food was stuck with fish
Excellent crew service. Professional, courteous. Service with a smile. Good food Very decent flight experience
I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.
Best service airline. The cabin crew is attentive and friendly. Inflight entertainment system is good
Best airline I think. No problems with anything. Crew were great, no problems with the airline food and entertainment and a smooth flight.
Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good
Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
Flight was delayed and due to this we almost miss the connection flight
The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.
झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है
It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.
They denied my meal which was included in ticket and also damaged my bag completely and broke the wheel and still not accepting their fault
As budget airline everything was good. Except that - boarding process can be more organised. Then if entertainment systems are not operational. Its better to keep them switch off.
Flight cancelled after 4+ hour delay. Indigo created a nightmare scenario and showed the most callus attitude towards the passengers I will refer to them was IndiNoGo!
Very nice and pleasant. Boarding was quick and the crew were responsive
I don't like this airline. The website is not user friendly. I tried to check in multiple times and no joy. Then I googled why might this airline not let me check in and it said if you are checking baggage you can't check in. I really thought that I had purchased baggage. Because I have been traveling for 3 months and making sure that I pay for baggage on every flight. This flight they said that I had not purchased baggage but there is really no way to check on the passenger side.
I wasn't able to check in. The website could find my reservation but then an error occurred. I tried 4 times spread out through the day and got the error message every time.
Delayed and very little leg space, my knees were into the chair Infront, when I put one leg into aisle out was overrun by staff.
A truly unpleasant experience with Vietjet. The check-in especially was unacceptable. Our purchased ticket stipulated that our paid-for baggage included one checked bag (20kg), a carry-on (7kg), and a personal item that must fit under the seat. The check-in team insisted that the 7kg limit also included the personal item, which was not mentioned on our ticket. They would not listen to any reason, including that we had planned our trip around these weight limits. We were forced to purchase expensive overage baggage as a result. Throughout, the staff at Denpasar Airport was extremely rude and threatening in their behavior. When we boarded the plane, Vietjet's service did not improve. The lavatory didn't have soap at the very beginning of the flight and this wasn't fixed. We were also made to board a full hour before take-off, only to sit for no reason on the tarmac before a long flight. I wouldn't fly with Vietjet again.
well it was a short flight so there was no food but couldnt answer that question with a N/A There was no entertainment so N/A but the flight was great and staff was number #1
Never on time when I fly and Thai Vietjet App is too complicated. I had booked und paid for seat number 15A but when checked in, I got another seat number and row. I paid extra 50 bath for what??? They couldn’t change and I got no refund. No time to discuss with the ground crew to change it. I would never pay for seat anymore.
Excellent experience nothing could be improved with staff. Was hoping someday the airline will use tape recorded lfor languages that are not common to staff. Probably with AI it might be a good addition
Need more where chair assistant helper I request, but no one help me.
We were packed in like sardines. They did not even serve water on the flight!
Everything was good just the part on the need to transfer via bus to plane
All good and friendly However the blasting of music at take of and landing is so annoying and can’t hear anyone speaking .
Terrible customer service. My last choice to fly now if there is no other options.
For budget airline, it’s not bad at all. It’s definitely value for money. I added on the priority check in and eSIM. It’s well worth it.
First time flying with VietJet Air is so so. Check-in process for domestic is okay and easy but during our flight back to Manila, the ground staff at Tan Son Nhat International Airport weighed our hand luggage before boarding when in fact, it should be weighed during the check-in process. They are very strict in terms of the 7kg hand carry it’s either you’ll pay extra, or leave things behind.
I was unable to check in online so had to line up at the airport. When I got to the counter? The staff told me I had to check my carry on luggage, which cost $70. When I boarded the plane, I saw many suitcases that were bigger and heavier than my carry on… so not sure how they were able to bring them on and I wasn’t …
Waited for 1 hour on tarmac because they couldn’t locate a tow truck. Flight was fine once we eventually took off.
Late departure, late arrival, and personal items on laps during takeoff and landing. Departure gate opened on time, but no direction as to whether to board at front or rear of plane based on seat number. Fashionable staff with sunglasses inside the plane and cockpit remained for ten minutes after the boarding complete announcement. For a scheduled 80 minute flight, adjusted to 65 minute as noted on takeoff; the total time on the plane with delays was r more than two hours. No confidence had there been an emergency that anyone would have been able or aware of what to do.
The flight was OK, but you need to warn passengers going to Vietnam that the full first, middle and last name needs to be in the issued visa, At least 5 passengers on that pane did not have that. We all had to pay $298 each to some agent to amend the visa. At least one lady could not and was left behind.
VietJet is a discount airline like EasyJet, Flair or Spirit. I flew 3 flights in 2 weeks and all were Airbus 321's. 2 of the flights left and arrived on time and 1 left and arrived about 45minutes late. Seat pitch in economy is 29" but exit row seats have super-generous leg room. There are no power ports or entertainment of any kind. Food is best purchased on-line before the flight but there is a limited selection available in flight - cash only. The aircraft are clean and the airline is run as well as any other airline that specializes in economy passengers.
Our flight was 3 hours delayed and the airport was hectic as our boarding pass said one gate while the digital screens said another gate. Attendants were clueless and said to watch both! Vietjwt cared more about selling their merch than even providing any water for the 2 hour flight
Poor, pilot flew as if he was in hurry and had to coverup for wasted time
seats were not comfortable, entertainment was not working and food could be much better, given the airline calls itself full service and india's flag carrier.
The planes did not have charging jacks for phones or lap tops and there are no monitors for movies. On the flight from Delhi to Hyderabad I was the last person in First asked for a meal choice and only one meal was available so I had no choice.
Crew was polite. Ground crew was prompt in informing about the flight delay. Boarding process was ok. There was no entertainment on the flight. Blankets were not available for an overnight flight. It was very cold & blanket was given upon request. Food was average. It would have been better to serve breakfast instead of a late night dinner as people like to sleep & serving breakfast before disembarking in the morning at Singapore would have been much appreciated. Seats were ok. Plane was old.
Terrible airline... Originally, the flight was canceled and didn't receive a notification, had to learn from their twitter account... Rebooking was a huge pain... Every other airline like American and United did eventually fly a day later... The flight had a layover, no other airline needed one... India is such a weak nation globally, this airline has no leverage to negotiate good airspace... Flight left late, again no notifications as to why at the airport. On the plane, wifi is spotty, chargers don't work... The only saving grace used to be good food. Even that has gone down the drain. Just the worst!
The web check in doesn’t work. Had to wait 10 minutes on the counter for them to figure out boarding. I understand AI Express doesn’t have a practice to offer food to everyone in the business class. The flight attendant asks for name (not sure why she doesn’t know it especially with only 8 passengers in the business class) to figure out whether or not they should serve food. KAYAK should sell AI Express tickets separately, not as part of AI. Neither the experience close to AI, the Maharaja points also don’t get awarded despite Express being part of AI.
Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.
tray table was inclined by 30 degress so could not use it
The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.
I think if i find different options I’ll travel with it but not with air India they never loaded the luggage’s and they announce the luggage’s will be arriving on belt number 5 when all passengers reach to the belt we find they haven’t loaded the luggage’s
