The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
Very poor boarding experience with these remote gates and buses. Also these 777s bardy need a remodeling. Entertainment is a bit laggy. Food and crew is still among the better, but they seriously have to do something with these remote gates.
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
Good flight overall. Good options of food on NY-Dubai-Mumbai leg. Not that good reversing back. The flight crew is courteous and professional as always. The seating was much more comfortable going into Mumbai than coming back. Cheers!
The service was excellent. We flew coach on this leg of our trip and it was still very pleasant.
The entire crew was amazing. They went out of their way to make us enjoy a great travel experience.
We boarded via a mobile gate in Dubai. I don't care for the bus ride from the gate to the plane
Better entertainment; the lack of it made the very long flight even longer
The boarding experience was worst ever. Single aerobridge used for boarding and deboarding which led to lot of chaos. Food options were not great. First flight delayed by more than 3 hours which led to missing of the next flight we were stuck at Dubai airport by more than 6 hours
The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.
Boarding and deviating was mediocre. At boarding they have not prioritized Business class. During debarking they prioritized premium economy. Also bus rides both times.
flight departure was late, with no updates on status of departure
The aircraft was little tired but the food and service was outstanding
We flew with their partner VESCO on a small plane, it was a really good flight. There was no food or entertainment as it’s a one hour hopper flight.
The flight crew and attendants are very professional and polite.
Food and welcome services were good , however we experienced issues with the entertainment system and poor headsets
I bought the front row seat and made and early online check in but they changed my seat to the back row without prior notice. The inflight meal was too poor, only a piece of small finger food. The boarding is a disaster, everyone is stuffed in a bus in chaos. Doesnt worth the money at all.
The plane had a technical problem it would delayed 10 hours but they just gave limited information and put all passengers into the Miracle lounge. Ther were not enough chairs and so on.
An excellent airline; polite and courteous cabin crew, excellent meal and drink service. Highly recommended.
We boarded the plane at 1:20 pm It was hot. There was no air-conditioning It was stifling They kept us on the plane sitting there for 1 hour and 10 minutes
Nice staff, only one of the food services had a vegetarian option. Premium Economy was good - big seats and footrest. A little slow bringing welcome drink and often didn’t have the prosecco left on the tray - as though they are discouraging choosing that option. My only complaint is the wine/drinks served in a paper cup - I ordered a cognac on our previous flight and it came in the bottom of a paper cup, wine is poured into the cup like it’s a bucket!
Flight was kept super cold. I was shivering and had to layer up.
I wear hearing aids in both ears the infotainment system is hard to hear.
First time tying out business class with this airline, hat a disappointment, never returning. We didn’t get the meal as requested from Singapore to HKG flight. While meals served connecting flight, crew takes meal order based off passenger membership status by giving the. Priority selection of meals. It was a battle, plain disappointment, not worth the hype, price, class as categorized/ advertised
If my return flight was not so much better, I would have given an excellent review.
The economy seats are incredibly tight. A large percent of the traveling public will not fit. I will not fly Cathay again because of this. You are literally squeezing passengers for profit. The CEO should fly some economy flights.
My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.
I cancelled the flights in good time but could only get a partial refund. I was not warned of this.
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
Plane was good Crew was good Food was just ok Could have had more entertainment options But overall good
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
Overall good. Food choice in business class is a concern as same dishes on every flight for months. Crew is great and seats on this sector were fine . They need to have more variety in dining
Good staff, good intent, decent entertainment. More seat space would always be of benefit
I had first class service from them. A little late taking off, but no major problem
It was a long flight but overall a good one. The one thing that I would comment on is that there is a real problem with disposable plastic products when it comes to the meal service. It would be great for Qatar Airways to find ways to make its meal service more circular and reduce the immense amount of waste.
Very very bad.. more than 48 hr I didn’t received my baggage yet
The boarding process was unpleasant. We had hardly any checked baggage, but they insisted on weighing the cabin baggage. While the weight of our cabin bag was well within limit, it seemed petty! The food was pretty disgusting. I had such awful food on the way over, that I brought some snacks of my own for the flight back. Glad I did. Qatar was consistent in that food was just as terrible on the way back as it was on the way over. The flight attendants were super-nice, though. If I had an option I would not take Qatar Airways again.
This was a really enjoyable flight. Even though I was in economy, I had a great deal of leg space, I had a nice meal, and the flight staff was helpful and friendly. A really great flight.
Very Old flight. I didn’t expect to see this old flight. The entertainment system was very poor for a 15+ hours flight. The staff was amazing and food could is no bad could be better.
