Daily cleaning, installation of cabin HEPA filters on flights from Munich to South Dakota
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Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
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All other info
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Scores according to KAYAK customer reviews
Pros: "Seats felt thin"
Pros: "Crew good seat was better than than the last. Food really good"
Cons: "Shorter fly time"
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Cons: "Boarding process including changing terminals, going thru security is awful. This time I had ample of time to go Thru that long waiting process but last time I almost missed the flight. Heard from others the same issue. London Heathrow airport needs to come up with better solution before losing the"
Cons: "Air conditioning wa not working. We were in a hub why wasn't the plane switched."
Cons: "Delayed taking off by 35 mins because of onload slowness and issues. Resulted in landing late in seattle and missed the last transportation option home for the night. Should have had 1.5 hours to make my shuttle. Instead got stuck in my destination airport for the night."
Pros: "Plane was nice and comfortable, enjoyed blanket and pillow. Cabin soft drink service was good."
Cons: "Ok movie selection, more less R rated movies to choose from would be nice. Served snack literally 20 minutes before we landed, kinda silly."
Pros: "Great crew! Comfortable seats!"
Cons: "To tell you beforehand that 35J, the seat I chose, is smaller than the rest of seats in Economy"
Pros: "NO NO"
Pros: "Plane landed in one piece, which I very much like."
Cons: "The plane was insufferably hot during the whole flight with AC that felt like a radiator was blowing gently on my head. F-"
Cons: "Was very cold on fight,"
Pros: "The check-in was pleasant. I was treated politely, the staff was friendly and helpful."
Cons: "People at the gate while boarding were quite rude."
Cons: "The flight was booked. A lot of families were separated. It included family with the small children. Passengers were running around asking to change the seats. The entertainment system was very slow. The sound made cracking noises. The flight was over two hours late. In addition, we had to wait for our luggage over 40'. The luggage was wet."
Pros: "The food and the snack was pretty good"
Cons: "I paid $20 for the 24 hours of Wi-Fi and it never worked On either flight. The guy sitting in the seat behind me kept putting his knees into the back of the seat to prevent me from reclining so that his girlfriend could sleep with her head in his lap, so I could not recline in sleep on the long flight from Munich to Philadelphia. I don't have any of these issues when I fly on United. If you want me to fly on American more than I suggest you fixed them."
Cons: "Ticket agents were horrible at FAY. Worst I've seen."
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "How fast they had us in the air (5 min early)."
Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."
Cons: "No inflight entertainment at all."
Pros: "Great staff and crew. Keep you posted and informed. Good service."
Cons: "The plane was delayed while we were in our seats for almost 2 hours and weren't even offered water while we waited. There was no individual TV screens for an international flight, that's ridiculous. The seats were very uncomfortable."
Pros: "Pleasant and helpful staff"
Pros: "I was upgraded and dinner was delicious."
Cons: "Our flight was delayed and I missed my connecting flight, causing me to be much further delayed coming home. Spent all today miserably tired at work. I also sat in front of a very obnoxious man who was very loud and no body was telling him anything about video chatting on his speaker phone during take off."
Cons: "2 hour late departure. could not get there story strait on why the delay, finally they went with weather delay. steward reminded me of a bunch of people unhappy with there jobs. need to work on customer service"
Pros: "my seat assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Cons: "American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee."
Pros: "It was on time, crew members were great."
Cons: "My video screen watching a movie froze the last couple of hours. Let the attendants know, nothing ever happened and reminded them a few times over the 2 hr period."
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Pros: "great flight! THank You"
Pros: "The fact that we got home without our luggage missing"
Cons: "Flights were operated by American Airlines. The touch screens on the flights between Munich to Philadelphia. Apparently this was a known issue so I have no idea why the company didn't care to fix it. The food served was awful and tasteless. Not to mention that webjet once again made errors with out booking which the AA ground staff were nice enough to fix."
Pros: "All of the flight was OK - nothing special -"
Cons: "One of the flight attendants did not like her job at all - like a robot - no smiles, frustrated and bored"
Pros: "Good staff."
Cons: "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
Pros: "Boarding and flight were on time."
Pros: "I had a relaxing trip everything went smooth and the crew was very nice and helpful"
Cons: "the only thing I did not like is the food choice because it seems like every airlines have the same to choices no big deal"
Pros: "Plane was comfy and food was good"
Cons: "Boarding in Munich was a nightmare. There was no place to line up and there was only one person checking tickets which resulted in 100s of people trying to push through at same time. After that we had to cram on buses and wait on tarmack for 30mins till plane was ready and then everyone rushed on the plane."
Cons: "This was actually an American Airline flight with other carrier names. I hate how AA tries to get passengers to pay more for seating. Even less than 24 hours before the flight they were trying to trick me into selecting a less desirable seat or pay an additional $93 per seat. It was only because we got to the airport early did better seats mysteriously become available. Even after selecting seats they still tried to get us to pay for "better" seating."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Pros: "Attentive and friendly crew."
Pros: "The smoothness of the ride"
Cons: "Boarding was rushed then we sat on plane for an hour before take off. Then movies i wanted to watch wouldnt work and crew was annoyed and not helpful. Food was ok... mashed potatoes would have been better as rice with chicken."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "When we printed out our boarding passes the two seats that we bought were not listed. The agent at the boarding gate was awesome and got us two seats together. The flight was smooth and the flight crew was very good."
Cons: "The time allotted between flights was too short."
Pros: "Announcements and directions on landing in Philadelphia were very complete and helpful. Crew came around multiple times offering drinks."
Cons: "Baggage unloading took 40 minutes to begin. Caused jam up behind other arriving flights at customs and everyone in big rush to catch connecting flights. Entertainment good but touchscreen was not responsive and frustrating to operate. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."
Pros: "Plane was not full and seats seemed spacious. Everything was on time."
Cons: "the entertainment systems was very slow to respond to the touch commands on the screen."
Pros: "The flight service was consistently adequate and the attendants made sure to provide many opportunities to stay well hydrated"
Cons: "There was a screaming child that made the trip almost intolerable. No fault of American, however, perhaps the attendants could have made some additional suggestions to the parent to help him quiet his child."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Entertainment options were outstanding , 4 movies and 10 hour flight is quicker than quick."
Cons: "Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Cons: "The fact that American Airlines woman at the gate when we showed up at 12:10 pm for 12:15 pm flight asked us if we were the four people from the airberlin flight and told us that they knew our flight landed late but that we were too late to catch this flight home because they closed the gate. She barley gave us direction on what to do about getting a new flight or fudging our bags."
Pros: "Great crew. Modern plane, excellent legroom with a payment of €100. I’m 194cm and could barely reach seat in front with my feet. Food very good, Bathrooms downstairs large and always was available. Entertainment excellent."
Cons: "Nothing really."
Pros: "The comfort on board for economy class was great, I didn’t feel like a sardine in a tin can. The configuration of the Boeing 787 was also excellent. The crew was as well also great. Overall we were quite surprised."
Pros: "New flight reservation took us directly from Newark to Phoenix."
Cons: "This flight was totally cancelled. New reservation took us to Newark. Here the crowds were very long, baggage took over 20 min. to arrive, missed our connecting flight and had to wait 4 more hours for next flight. The flight out of Newark was held on the tarmac for 40 min."
Cons: "Unprofessional rude United staff"
Pros: "Crew were fabulous with my children, 2 and 5 years old."
Cons: "Not enough room on jetway to collapse and open stroller. My kids almost got trampled as I was doing this even though they stood still against the wall!"
Cons: "Wait time for US specific security check Line was too long and slow"
Pros: "Entertainment variety and selection. Food and Drink. Had the curry chicken, surprisingly good."
Cons: "Not enough food & drink service. On an 11 hour flight went 4 hours without a visit from food/drink cart. On the flight from Houston to Munich the food was lousy but we got several more visits/opportunities for drinks."
Cons: "The boarding process."
Pros: "We got home safely."
Cons: "We couldn’t arrange seats in advance online; there was much confusion since it was a Lufthansa flight operated by United. There was no one from United to talk to at the Hamburg Airport, and multiple Lufthansa agents said they had no control over the United flights, and could not contact them either. We weren’t able to get food at the Munich airport because we had to go through a second passport control just before the gate, and there was no food. The automatic snack machine only took Euro coins and not bills or credit cards. Then the crew was a little snippy and unfriendly. Not a great experience overall."
Pros: "United flight more seat room than LH international flight. Crew much friendlier and more accommodating."
Cons: "NO ONE sent me the United check in info, so I did not have the flight number. I had to get help in Munich from Passport Control. LH flight from Koeln unfriendly LH crew."
Cons: "worst food ever internationally. And I've been to 43 countries. crackers as snack, only one meal on an 11 hr flight, ran out of fizzy water, for sandwich, I had to take off one layer of bread to taste the meat at all (thinest layer ever seen with only two dots of a pesto."
Pros: "Food was really good and I watched some great movies. I was happy to see that there is much more room on Int'l flights than domestic flights. The seats were comfy."
Cons: "I was pulled out of line when trying to board at the gate for not having a 'stamp' on my boarding pass which would tell them I went through security (even though I had gone through three levels of security!) I was sent back to a gate that had no idea what I was talking about and I became frantic, as my son was about to board a flight that I could not. I finally found what was needed (after being sent through the line and patted down this time!) and I ran back to the gate to be the last person on the plane. It was nerve wracking to say the least. Also my son's video touch screen was not working properly. I realize that it is hard to keep these operating well, with all the use they get, but it was annoying as this happened on the flight over as well."
Pros: "Very comfortable seats and seating arrangement. Lots of storage places. Ample water supplies."
Cons: "Would have preferred something other than chicken for pre-landing meal. Fruit, cheese & veggie option shown on menu was not available."
Cons: "We waited in line to check baggage because it was Lufthansa and got to the front before finding out it was a united flight. No where did it say United check in. Just aggravating."
Cons: "However flight from Athens to Munich sucked. Charged for carry on at check in , even thou others before boarding were checked there’s for free since flight was full. If that was the case I should of gotten mine free. Wish United would drop Lufthansa airlines."
Pros: "The flight was actually with United not Lufthansa."
Cons: "It was like they changed our Lufthansa flight to United. I was not able to get our seat until the last minute at the counter. Luckily the crew was good and helpful atherwise I could not even sit with my husband. My chair was broken so I had to sit very straight. The screen was very tiny like only half size of the one on Luthansa flight. The food was only so so as well but that was just my personal taste."
Pros: "It was a great flight too!!!"
Pros: "The food was good."
Cons: "The seats were very tight, with a large person in the middle of our 3 seat array (2 of us on each side)."
Cons: "The movies were outdated mostly"
Pros: "Flight staff was good!"
Cons: "My flight was cancelled, it was re-booked, but lots of walking and waiting especially for a older person. Chicago busy , more walking, home much later,.. still waiting for one suitcase."
Cons: "can't believe you still have those low quality touch screens. they are very non-touch sensitive, and don't respond well to attempted touch commands."
Pros: "Flight was cancelled, basically no communication and I had to stay 3.45 hours in line to be able to reschedule my new flight."
Cons: "The flight was delayed by an hour"
Cons: "Munich - Houston overnight flight. No breakfast. No good."
Pros: "People of Lufthansa and the clients who were flying with me."
Pros: "The boarding process was orderly. Boarding preference was professional and as expected. Cabin crew were exceptionally cordial, professional, and helpful."
Cons: "The upgrade to economy plus did not provide me with the better traveling accommodation/experience . The row 20 seats are narrow and very uncomfortable for two typical American males, not sure why airline charged me extra. I had to sit sideways during my entire trip from Munich to Chicago. Experienced 9 very uncomfortable hours. In all honesty, I think row 42 seats provide better traveling comfort."
Pros: "It was acceptable. The seats were quite small but that's what you get these days. The flight crew did their best. We arrived safely and my bags made it."
Cons: "Food, seat comfort."
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "The food really was tasty"
Pros: "I have nobody sitting next to me"
Cons: "The 20 min delay"
Cons: "Hard seat"
Cons: "Was canceled"
Pros: "punctuality, crew service"
Cons: "everything was Ok, average intercontinental flight"
Pros: "Staff was very nice. Clean cabin."
Cons: "Very difficult to make selection on the video tv systems. The breakfast was just a microwaved sandwich with weird cheese and 1 thin slice of processed turkey, that's it?"
Pros: "Good flight crew. Decent food given it was coach. Reasonably comfortable seat though I paid to upgrade to economy plus."
Cons: "Lavs got messier over time. Boarding process always gives me stress."
Cons: "Service Food Flight attendants have a horrible attitud"
Cons: "Nobody told us the flight operated by United Airline was cancelled, until we found it when we checked in a night before. We had to make international calls to reschedule it. Our original was a direct flight from MUC to ORD at noon, we had fly to FRT first at 10am. It would be a very mess if we checked in at airport next day. Who would be responsible for the situation if the trip was operated by two airlines like UA and Lufthansa? Certainly not customers. Since the change, we had to cancel some our plan and spent three more hours on the return trip."
Cons: "food was lousy, comfort level of the seats for a long flight was aweful"
Pros: "Great flight attendant"
Pros: "Luggage handling was good."
Cons: "Boarding in flight was away from the gate. We almost got soaked in the rain. Climbing up and down was not convenient."
Cons: "Old equipment. Average service. Lumpy seat. Terrible food."
Pros: "Good in flight service& crew"
Cons: "Unorganized boarding for business class and cramped waiting area. UA plane and facilities not as clean as Lufthans. Ran out of food selection and no amenity kits for passengers"
Cons: "Airlines asking the economy customers to upgrade the seats . Without the upgrade they are giving random seats numbers to the family"
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Pros: "The movie selection was great"
Cons: "Although my wife and I booked our tickets together, United refused to put our seats together. Instead, we had to bargain with other passengers in order to get seats together. This has been a consistent problem when flying United"
Cons: "Our family of four was scattered in four different seats. The food did not include a salad! Otherwise, it was all fine."
Cons: "Man in front of me smelled so every time he moved the odor came back to me and since I was stuck in the last row it had no where else to go!"
Cons: "My partner and I did not get to sit together on this 10-hour flight despite being booked on the same PNR. The flight seemed to have been operated by United rather than LH. I was crammed into a window seat next to a single passenger who did not speak my language, so I was unable to ask him whether he would switch seats with my partner. The crew weren't helpful either."
Airlines flying from Munich to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Munich to South Dakota
Masks required on board, masks provided on flights from Munich to South Dakota
Social distancing seating
Middle seats unavailable to book on flights from Munich to South Dakota
Testing for antibodies, testing for symptoms for flights from Munich to South Dakota
Waiving of change fees. Search flexible flights from Munich to South Dakota