Paid $10 for wifi for full flight duration and the wifi wasn’t available after initial 2 hours
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
Wasn’t allowed to continue with the purchased tickets because I hadn’t been able to go on the first scheduled leg.
Do I need to repeat my complaints about my lost carry on bag?
All over with Qatar airlines my experience was really bad due to delays and then putting me on different airlines and after 8 hours of wait I had to listen to their is no plane to fly for another 24 hours. Wore experience ever.
Food could be much better. Entertainment needs lot of improvement. The luggage came out open with broken bags. The flight landed at 3:15 PM in US and by the time bags came out it was 5:15 PM or so. Staff at airport was aggressive and not polite.
Transit , Too long for terminal change, for a moment I thought Qatar airlines going to Los Angeles by bus. Please make transit convenient and quick.
some sections of airport are too cramped. The screening of luggage was twice and a huge hassle. They kept saying my boarding the for my next flight was in 10 minutes but were dragging the screening too long. having a 2 hour connecting time with this much delays in screenings is not good. They could see I was traveling with special needs kid yet I was" randomly chosen" to be personally screened again.
Ambience of the aircraft was great. Spacious seats with sufficient leg room in economy class. The layover could have been shorter.
Just snacks, could have more options.boarding was good. Everything else was good. We had a very bad experience with Qatar airways. We were deplaned a few minutes after boarding the flight. Had to wait 8 hours at the airport for the next replacement aircraft to take off. Had a harrowing experience. Were offered coupons for a small meal at the airport. Uncertainty caused a lot of stress and I got a cold and flu like symptoms.
Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.
Uneventful trip. Good flight crew. Food could have been better and a bit more of it. Cabin cleanliness was ok.
I will never ever book air india in the future. I was with my family and at delhi airport I had to go through too with horrible experience. My 12 years daughter saud that she will never come bqck to india the way people treated us. There was no line for bags drop off since we checked online and print tag at their Kiosk as per email instruction. People working at the counter were so careless and rude. They were keep talking to each other than taking care the customers. I will not recommend anyone to fly via air india. I had horrible experience. Especially, the staff at checking counters was very very rude and careless. I have feeling if air india won't change the way they doing their operations they will out of business in a few years. Air hostes were not happy . I did not see a smile on anyone in the plane. I called twice for the assistance and no one showed up. I hope you will sene this to the Hire authority. I left a video with an another employee of air india who asked me about my experiences. I hope they will make some changes ASAP. Regars, Mohinder Kumar
only 3 meals in a 17 hr long flight. first meal after take off then nothing for 8hrs for people boarding at 2pm at orgin. you expect people to go without any food for 8 waking hours? there should have been 4 meals during a 17hr long flight. food quantity was also less. when asked for food the flight attended said they are about to begin food service then didnt do it for 2hours after saying that. terrible experience
If you are traveling to mumbai -- must try SFO - MUM direct flight. It's a game changer when you are traveling to India. Timings are well designed, optimal and makes the travel enjoyable.
Air India business class flight seat is too low and very congested I am 72 years old . I had knee surgery.Bcz seat was very low and there is nothing to hold near the seat when we sr citizens are going for washroom. For sr citizens one small handle should be there so that we can hold and getup.I reached on 29 th of Jan in US but still I have pain and swelling in my knee and severe back pain .Please do the needful Thank you 🙏
It was okay, the crew staff was very friendly and helpful to my family. They helped us to find a doctor in the flight as my son got seizure problems. They provided extra blankets, Pillows and water .
Not enough priority checkin counters. Has to wait for a long time. Airport wheelchair staff cuts the line to get their passengers checked in on those same counters. No priority boarding. They boarded starting with back of the plane. No coordination or announcement after the first one. Ended up standing in the general line for 30 mins to board. Cabin lights messed up. They couldn’t turn it off for a long time. Not enough food especially snacks like farsan, cookies, nuts, etc. Not enough non-alcoholic drink choices. They don’t even carry sparkling water. They don’t even carry masala chai.
The aircraft used for the flight was an ex-Delta aircraft and was in excellent condition. The entertainment system was modern with good content selection. The food was good and plenty of water was available. The crew were also excellent.
Food is okay, could be better - Economy and Premium economy. Great service , good crew. Overall great improvements so far and , lot of potential to be on par with other top notch airlines
