Daily cleaning, installation of cabin HEPA filters on flights from Nairobi Jomo Kenyatta Intl to Pennsylvania
|March||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$1,014||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 25h 55m
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Scores according to KAYAK customer reviews
Pros: "Everything! It just awesome"
Cons: "Nothing can be better, an awesome flight"
Cons: "Will fly in a bit.still in Qatar airport waiting for my flight"
Pros: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Cons: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Pros: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Cons: "I cannot think of a single thing."
Pros: "Entertainment system good,"
Cons: "Boarding was late, seating very cramped."
Cons: "Small chairs"
Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Cons: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Pros: "All the services plus the entire team"
Pros: "Service, seats, beds, food, entertainment, EVERYTHING !!!"
Pros: "Terry was wonderful"
Pros: "Flight was on time"
Cons: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Pros: "The service on board is excellent"
Pros: "Lots of entertainment"
Cons: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Cons: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Cons: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Pros: "I like everything about the flight"
Cons: "Flight was very long"
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Completely satisfied. Excellent all the way!"
Cons: "Everything was perfect. Thank You."
Pros: "Everything else"
Cons: "Too much air condition... cold!!"
Cons: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Pros: "The crew was friendly"
Cons: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pros: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Cons: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "Qatar Airways was very cooperative and kind enough to switch my flight 4 hours earlier with alternative flight free when I asked them to change it if that possible. They did so with kind and smile within 10 minutes while it was very difficult due to boarding time and luggage switching Boarding was okay Crew also was kind, responsive, Food was great Entertsinment was the issue due to airplane size and airplane facilities like Internet and entertainment tv screen was not in your seat Thank you so much Qatar Airways"
Cons: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Pros: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Cons: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."
Pros: "Again, the flight attendants were so sweet and nice and hospitable."
Cons: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."
Pros: "airline service"
Pros: "I loved the customer service from check-in to landing. I also loved the fact that there was plenty of food, and especially liquids provided frequently. What a delight it was to fly with Qatar."
Cons: "As hard as i try i cannot think of anything. Keep up the wonderful work. One rarely experiences that kind of service."
Pros: "Shared a row with three seats with another person, middle seat was free! New entertaiment screens."
Cons: "Food was average to less."
Pros: "Flights out of and to Philadelphia cuts out the whole traveling to and from NY or DC. This is a big plus for me since I live in Delaware."
Cons: "At Nairobi airport, we were waiting at the gate to board our plane. There was a lot of disorganization and confusion. A man made an announcement that we would need to go to another gate. He then retracted his statement and told us to remain where we were. My group was going to be pressed for time to catch our connecting flight. The confusion regarding take-off time and location was extremely anxiety-invoking. All of the people taking the flight had to walk quite a ways across the tarmac to board the plane. The flight itself was unremarkable."
Pros: "Kept my Insulated tea mug filled with hot water."
Cons: "Plane left 1 hr late. Crew tried to make me check my carry on because it was a "full" flight and even though my medication was in it and I did not have a lock. Baggage handling bent my pull up handle - it no longer works - suit ace was brand new."
Pros: "Pleasant and professional crew on a new and well kept plane. The food and entertainment options were both varied and enjoyable. Big plus was the care package on a transoceanic flight. It only cost them pennies but it was nice to have a mini toothbrush and toothpaste on a 14 hour trip."
Pros: "When my main, very large over-weight suitcase was not able to be accepted, the Qatar Airways check-in representative was very clear and helpful, in explaining what to do (purchase inexpensive box + tape, re-pack some items from the suitcase-->create two pieces of baggage at correct weight)."
Pros: "Their new fleet of A350 is modern, luxury, then top off with best crew services, this is one of the most comfortable flights I've ever had. Our flight was almost 14 hours, and it didn't feel too bad given the choices of movie and entertainment. The air crew were extra careful and caring about their passengers. They were also polite and very professional."
Cons: "Since the flight was long, the lavatory became a bit dirty, full and messy by the end of the flight. Food was ok, although I think they had better menu from PHL to DOH. They ran out of sausage and omelette choice towards the end seatings."
Cons: "The crew never answer the calls when we call"
Cons: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Pros: "The timing of the flight and available entertainment"
Cons: "For economy class, maybe more variety to meals?"
Pros: "Keeping time"
Cons: "There should be wi=fi."
Pros: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Cons: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Cons: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Pros: "the place of my seat on the plane."
Cons: "The food, seat, space, & baby Control"
Cons: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
Cons: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
Pros: "Overall flight, crew service was excellent"
Cons: "Was enough"
Cons: "WiFi poor."
Pros: "Great service"
Cons: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Pros: "Emerites is a great Airline"
Cons: "All well"
Pros: "Business class makes the entire trip much more comfortable."
Cons: "no negatives"
Cons: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Pros: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Pros: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Cons: "Though more comfortable than other flights like KLM, it was still a little cramped"
Cons: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
Cons: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Cons: "poor service"
Pros: "The boarding was quick."
Cons: "Attitude of crew Terrible food Outdated entertainment"
Pros: "Comfort, amenities"
Pros: "I was upgraded to an exit row when the staff saw how tall ineas"
Cons: "Entertainment system control broken"
Pros: "I liked that there was live TV available on this flight."
Cons: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Cons: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Pros: "I really like the entertainment and the air cameras."
Cons: "I like everything"
Pros: "seating availability Food service"
Pros: "The flight was comfortable, food excellent, and entertainment system fantastic."
Cons: "A 7kg maximum carry on weight is super low."
Cons: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Pros: "The entertainment options were great!"
Cons: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
Pros: "The attention to my two nine year old kids. They enjoyed the flight."
Cons: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Pros: "Attentive flight crew and spacious interior"
Cons: "Food, food and food"
Pros: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Pros: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Cons: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
Pros: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Pros: "Crew and entertainment"
Pros: "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
Pros: "Customer service, food, the flight in general was good."
Cons: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Pros: "From the top to the bottom, everything was excellent except for..."
Cons: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Pros: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Cons: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Cons: "When it is a very full flight and every seat is needed, the space for passengers is very tight."
Pros: "Good service good leg room swift boarding and off boarding"
Pros: "I enjoyed every thing."
Cons: "In Kenya we was waiting to get a seat from Dubai. That was not good."
Pros: "Overall everything was good."
Cons: "Poor check in services in Nairobi. I waited for 1 hour and half to get my boarding pass."
Pros: "The Crew were wonderful and tried in every way to make us comfortable."
Cons: "The crew wasn't very responsive"
Pros: "The good was good and the staff treated us with respect."
Cons: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Cons: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Pros: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Cons: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
Pros: "Crew.. single person was okay. Overall company operation plus late flight was poor"
Cons: "Luggage handling could be better. Flight on schedule will be good."
Pros: "Crew was amazing. Food was amazing too!"
Cons: "Delay time."
Pros: "The in flight services met my expectations."
Cons: "We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated."
Cons: "stuffy staff, not helpful, horrible seating - definitely don't see things from customer point of view. Will never fly BA again"
Pros: "Excellent customer care"
Cons: "Hand sanitizers would have been great."
Cons: "Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport"
Pros: "Hard working crew and lots of movies to watch. Food was much better than the Philadelphia outbound trip."
Cons: "Seats weren't very comfortable"
Pros: "The crew was helpful"
Cons: "The seat space .It is very uncomfortable to have the person in front of you in your lab for 8 hours. Continued with Icelandair home and much more space."
Pros: "Liked that my wife and I could have a two seat row to ourselves."
Cons: "We learned the connecting flight from BWI TO PHL was canceled when we tried to pull boarding passes.This started a five hour panic for our party of four which was a leisure travel nail biter. We lost a day, flew into JFK and had to make other arrangements to avoid canceling our trip."
Pros: "Flight was on time and smooth"
Cons: "Television screens went off in the first hour of flight and never came back on. They ran out of the vegetarian pasta dish, because of this my kids didn't eat. Service overall was poor."
Pros: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Pros: "The choice of movies available via the seat-back entertainment system was outstanding - a mix of recent hits and older classics. The veggie curry and chocolate ganache were much tastier than I expect from airplane food."
Cons: "Narrow seat."
Pros: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Cons: "no food, no entertainment system, no facility to charge cell phones."
Cons: "Could not check in online"
Pros: "Board and had to inconvenience my daughter and her family to come back to airport. Had to purchase another flight and it cost me 1200 dollars and I already paid you Sent a letter for a reimbursement of my funds Extremely upset for all the stress i had and the extreme inconvenience my daughter and I endured I had to fly another airline land in Amsterdam then to Newsrk New Jersey Airport then take a train with two large suitcases"
Pros: "This was a long flight but it was made comfortable by the airline and crew. The seats weren't terrible and I was actually able to recline some. I loved the headrests that adjust to whatever height you want. I also loved the remotes with the TV screens because I've never had that before and my arm gets tired playing the games! The crew was very friendly. The food was good and many drinks were offered frequently which was nice."
Cons: "I didn't like the bathroom not being in the back of the plane. I also didn't like the movie selection. It was very small and did not have the best choices."
Cons: "5.5 hour delay...sat on plane for 3.5 hours due to several unrelated issues...none weather related...airline did nothing for customer satisfixation (no snacks, no entertainment) hen had to deboard for 2 hours until a new plane was secured and worst part was we had a 7 hour flight plan. This flight was not operated by British Air. It was operated by American Airlines."
Cons: "Poor movie selection, and no personal screens for each seat. Made the 8 hour flight quite long and boring."
Pros: "In flight entertainment. Seat with side rests for head. Food"
Pros: "Food and movies"
Cons: "Bathroom cleanliness. Entertainment system."
Pros: "Excellent service with good major airline."
Pros: "Food, on time, organized, friendly staff, entertainment options"
Cons: "seats were small and too close together"
Cons: "At the airport, I went to the British staff to request info about the flight but the person was not well informed and redirect me to a wrong flight operator instead of American Airlines."
Pros: "The crew was friendly and the food was decent"
Cons: "I could not check in online and when I got to the airport it wouldn't print me out a luggage tag. I waited in line for an hour and half and just made my flight by the time I got through the check in."
Pros: "Everything was fine"
Pros: "Overall a good trip!"
Cons: "Almost broke my finger trying to change the menu on the screen. The snack coming back toward Philadelphia, is really not very good. One should have a choice of yogurt or breakfast bar. The flatbread with weird combination of cheese, peppers etc after flying for 8 hours is just not good for any stomach."
Cons: "No food, no tv, flight attendants could be nicer"
Cons: "Took over an hour to check in bags, very little communication from check in staff at Manchester Airport, short staffed??"
Pros: "Food was good. Movie selection was nice. Crew were polite ad helpful."
Cons: "Due to conflicts with American airlines i was unable to check in and select my seat. Therefore I was not able to sit with my fiancee. Made a very long flight very unpleasant."
Pros: "Great selection"
Cons: "Poor audio/visual quality"
Pros: "Ice cream makes American Airline unique. I love it!"
Cons: "Late departure without good explanation and announcement. Movie choices are not very,interesting."
Pros: "We flew out of LHR and from check in to landing the service was top notch. We flew economy but felt the services was first class the way flying used to be, I would choose BA again"
Pros: "The entertainment selections was excellent, actually more extensive than expected or maybe even necessary. The flight was clean, staff cordial, and running and operating of the flight efficient and smooth. The crew was friendly and wonderful as I always expect and receive from BA."
Cons: "My number one complaint is the lack of a air valve over the seat. The airflow is very important. Lack of airflow meant that the sunside passengers cooked in the heat from the windows while our cabin mates on the other side were bundled. A bit of air whizzing past would have helped us unstagnate ourselves. Additionally that bit of air on ones face help immeasurably for passengers such as myself who feel a bit of airsickness. Not having that small breath of air was greatly missed. With my compliments to the crew my complaints are about elements they did not have control over - such as running out of food when serving the final snack. Services at the front of the class were good but supplies dwindled and it felt as if the crew were either understaffed or overtaxed because despite genuine best efforts the rear of the class was under supplied. The aircraft itself needed attention in the details - tech such as audio jacks, sub ports were only about 2/3rds functional in my row. I volunteered to have my neighbor charge his phone at my seat as his was very obviously broken. Audio jacks in his seat were broken and my jack necessitated holding the entire flight in order to receive sound. Seats and carpets while clean were worn and in places fraying and thread bare and stained."
Pros: "The seats were very comfortable on this flight. The food was fine."
Cons: "My husbands TV screen did not work we asked 2 different people multiple times and no one offered any help or assistance. They said that they tried restarting it. One person said they could send him a movie but never did. They also crammed us in the boarding area and we waited forever."
Pros: "It was American Plane and seat comfort and space WAS GREAT."
Pros: "Everything was great! The crew members were very personable."
Pros: "Aweful lines at immigration in PHL. 5 int'l flights landing at same time. Ridiculous! Took 2 hrs to get through. Won't be traveling from PHL anymore. Can AA arrange flights so they don't all land at same time?"
Pros: "Seemed like the flight attendants were upset to be at work on New Year's Eve. They didn't want to help people place their stuff on the over head bins and just watched as people struggled to find space. They also went down the ailse to give food out and were in a rush to do so. The meal options where meat balls and pasta and the meatball option was not good. Then later they served a dessert which was ice cream but didn't let you ask for the flavor. They just gave you whatever came out. They then handed out a flat bread pizza and where in a rush that they didn't give pizza to 3 people."
Pros: "Appreciated the vegetarian meals that I requested."
Cons: "From Madrid to Philadelphia the seat belt sign was on. I cannot believe that there was bad weather all the way across the Atlantic! People, including me, finally decided that the light was never going to be turned off and disregarded it, which I would think is much more dangerous! Poor support on making sure that passengers had to pick up their bags in Philadelphia and go through customs. There should have been someone as passengers reached the end of the concourse from the plan to remind them to get their baggage. I knew but there were at least five around me in line for customs that did not know and I informed them. Wine was awful."
Pros: "Great crew. Good food and entertainment"
Cons: "Delayed for 2 hours after boarding before take-off. Very tight seating in coach."
Pros: "Flight attendants professional"
Pros: "Great choice in movies. Really good selection, only good thing about the flight."
Cons: "Wow worst flight experience. So hectic! All the American Airlines planes were like overbooked or all scheduled to leave at exactly the same time so the workers were freaking out the passengers were freaking out everyone was like Losing it. They had us all waiting in these series of lines in ropes and they kept having different flight groups raise their hands and keep them raised and like bustling people around to different grouped lines but it never left the one huge room, then security was a disaster and the guy in charge of everything was like having a panic attack being really sassy and rude to everyone. I was starting to feel scared that I would miss it, it's okay though because 38 other people would also miss it and that's just who was behind me. But then we got to the gate and everything was totally fine like why did there have to be so much ado?!"
Pros: "The airline personnel were very pleasant and the flight was on time"
Cons: "I really had no negatives on this flight."
Cons: "For an 8 hour flight it was tough to not have a backseat screen and an entertainment system. Even the central TVs were playing random episodes and not good films."
Pros: "Pilots were great. Extremely rough weather (Desmond) but they did an awesome job! Crew great as well. Security thorough. Chicken casserole was very good. Arrived in Philly safe and sound. To me that's the name of the game."
Cons: "Cucumber sandwich. But that's me... I didn't know what it was and I don't like cucumbers. Who cares. Flight was great and crew was great."
Cons: "Upon boarding the plane, the passengers on this "non-stop" flight were informed by crew members that because the plane was so small and old, a fuel stop in buffalo would be needed before reaching our destination in Philadelphia. Much conflicting information was again passed by the crew on how much time would be needed at this extra stop. We all were beyond angry and frustrated. Many passengers were then scared because some thought the plane was unsafe. Then the head of the crew began getting angry and pointedly asked a women who was afraid "do you want off this plane then?", in a very sarcastic tone. We paid for a non-stop flight. The crew said that this happens with this flight all the time and has been going on for 10 years. Why in the world is this plane stills being used on trans-Atlantic flights?! This is unacceptable on all levels. The captain said that 80% of the passengers had connecting flights. Schedules were ruined. All passengers should receive some sort of refund."
Pros: "The service from when we got on the plain till we got off was 5 ⭐️ And the food was delicious I thought we where in first class . With all our meals was a comp glass of wine if you liked and if you wanted a refreshment at any time it was no problem . Entertainment , the lates moves that where out in the theaters. They where very polite and nice like nothing was a problem you could see it in there personality . Thank You for a great time home very safe too ."
Pros: "Great Service. Great food."
Pros: "Food and entertainment"
Cons: "Baggage was lost in transit. I was unable to attend work today due to not having my items. I also have to get out of bed between 11:30 and 1:00 to receive luggage. Very disappointed"
Cons: "The entertainment system was malfunctioning and the crew was not trained to resolve the problem. 9 hour flight without movies, music, tv..."
Cons: "Economy basic on American is terrible."
Cons: "Leg room. But you know that"
Pros: "The crew was very attentive and friendly."
Cons: "I would have like to leave on time."
Cons: "Flight attendant was exceptional."
Pros: "The gate crew handled the delay as best they could."
Cons: "Seems that a crew timing out could be better anticipated."
Pros: "Equipment was adequate. I liked the on board emergency instructions!"
Cons: "Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly."
Cons: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Customer service"
Cons: "The agent who informed us that our bags were delayed waited until no more bags came out before she tried to locate us. She had our names and waited until we approached her before speaking with us and getting the information. It has now been 24 hours and no one has contacted us yet. My sister and I were travelling together. She lives in Virginia and needs to get back to work. The website is not helpful. The phone is problematic. Earlier today your system was down and your agent told me to call back. Now no one picks up the phone. I have been on hold for 15 minutes. This was British airways."
Pros: "Attentive Flight Attenants"
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "Safe flight."
Cons: "Flight delayed 4 hours including change of aircraft and departure gate at PHL."
Cons: "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
Pros: "On time, arrived early"
Cons: "7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?"
Pros: "They made a long trip comfortable with an excellent attitude."
Cons: "Taxied for two hours, then returned for fuel and discovered an engine problem. Had to change aircraft. No food or entertainment system."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Pros: "Friendly staff great pilots we got up and down safely...."
Cons: "No time to grab lunch all I had was pretzels do you"
Cons: "the payment didn't work but I got no notification. When I got to the airport I couldn't check in. It took a lot of time with more fee to figured it out. A terrible experience"
Pros: "short flight, crew was nice"
Cons: "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."
Cons: "Plane was delayed over an hour!"
Cons: "LATE ! ! ! LATE ! ! ! And “AA” has a really good reputation ... so pretty bummed out ... the apologized ... and did what hey could to make the flight more pleasant ... but i’m here for my daughter who’s having surgery in the morning and .. it’s now 0107 and we should have been here at 2356 ... and we are all tired"
Pros: "Timely. Plane on time. Crew very friendly and helpful"
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Pros: "Crew was lovely. Attentive but not annoying."
Cons: "Not until the cabin doors closed did I realize the plane didn't have an individual entertainment system."
Pros: "the minute you are on the air the flights where very good"
Cons: "this ticket that included the flight was operated by american airline and jet blue and was under Iberia name... actually there was no father to that flight! and i couldn't make any checkin on line and needed to carry my bag to my connection flight.. and i did buy one ticket ! that included the connections."
Pros: "The drew and food were decent. In fact, there was so much service with food and drinks, I had to refuse a few times."
Cons: "AA squashed as many people in this plane as possible. No leg room whatsoever on an 11 hour flight."
Pros: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Cons: "The return flight"
Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Pros: "First Class was nice but not worth the extra cost - my opinion."
Cons: "First class, besides bigger seats and more foot room, was not worth doubling the cost of coach."
Cons: "3 hour delay waiting for pilots"
Pros: "Quick time in boarding and exiting plane in Charlotte."
Cons: "Frustrating to pay extra for priority boarding so they don't require that my carry on be checked which requires me to take half of my luggage and shove it in my backpack to make sure that it lands with me."
Cons: "Planes too old"
Cons: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Pros: "The flight staff had an amazing energy about them especially for 7am. They didn't do anything above or beyond but they extremely pleasant, energetic, and courteous. The pilots also pulled off the one of the smoothest landings ever."
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Cons: "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
Pros: "A short flight, so quite comfortable"
Cons: "The fact that American Airlines woman at the gate when we showed up at 12:10 pm for 12:15 pm flight asked us if we were the four people from the airberlin flight and told us that they knew our flight landed late but that we were too late to catch this flight home because they closed the gate. She barley gave us direction on what to do about getting a new flight or fudging our bags."
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "The crew was friendly and helpful"
Cons: "Paying extra for seating and not sitting next to my wife"
Pros: "The on board crew"
Cons: "Crappy boarding system Having a seat near the entrance but having to wait until lasr group to get to the seat with no baggage space except the back. Major inconvenience"
Pros: "Nothing I like"
Cons: "Family trip ruined because of the delay departure. And the airline is not able to do anything to make this situation better. The wait line is over an hour. Most ppl miss their flights. The crew member at the desk is very rude and doesn't have patience to explain my questions. Unsatisfied experience ever!"
Cons: "Long wait time"
Pros: "Flight crew. Entertainment."
Cons: "2 hours late. No room for 22 inch carry-on in the overhead."
Cons: "Worst crew, bad food, small personal space. Cheapskate company."
Pros: "Crew was nice"
Cons: "I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!"
Pros: "not much"
Cons: "too many crying babies"
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "There were some great employees but unfortunately one of the team didn't share their personality"
Cons: "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"
Pros: "Nice crew"
Cons: "Hot, crowded. Wifi horrible"
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Cons: "The woman next to me had her computer angled toward my face with the brightness all the way up. On a red eye. It was rude, and she prevented me from sleeping at all on the flight."
Cons: "Not enough leg room"
Pros: "FREE TV on the plane....all planes should have it."
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Pros: "That I survived."
Cons: "30 min delay because of a.c. and still was not fixed"
Pros: "The man at the counter gave me a much better seat than I originally had. He was pleasant and very customer-friendly. I can't remember his name but he had brown hair, glasses and a mustache. I was extremely exhausted from my Las Vegas flight and it helped me greatly."
Cons: "Slow, rude check-in staff almost made us miss our flight. Crew was unpleasant to us. One member was wearing a repulsive, visibly dirty uniform shirt. No service due to turbulent flight."
Pros: "I did like that we boarded quickly and efficiently. The attendants were very respectful and kept very quiet throughout their food and beverage service so others could sleep which was quite professional."
Cons: "I didn't like that the only guy on the flight that kept his light on the entire trip had to sit next to me. I was able to sleep regardless, and I understand that it is out of the control of the crew or myself or anyone but that guy... but that was less than desirable. Other than that, great flight."
Cons: "What food? A little snack mix. And once again, needed to get in and out with a shoe horn."
Pros: "Everything went smoothly and as planned"
Pros: "Attendants were nice."
Cons: "No entertainment screens & last seat didn't recline."
Pros: "In flight entertainment worked. Staff was friendly."
Cons: "I had no issue with the delay, things happen. I was dealing with a knee injury and the gate plan had us all over the airport. It was quite frustrating to get to a gate in another terminal only to get told we were being moved back to the terminal we had just come from! Then that gate was changed again, involving another long walk on said bad knee!"
Pros: "Comfortable the entire trip! 1st class is the only way I will travel any more especially flying all the way across the country! Thank you United!"
Pros: "The crew members were very friendly"
Cons: "My seat was a tad bit uncomfortable."
Cons: "The flight attendant was very rude and made my experience very stressful."
Cons: "There was a sick passenger on board. The crew spent 40 minutes trying to convince him to get off the plane. He refused and after 40 minutes, they left him on and we finally left the gate."
Pros: "We were lucky there was an empty seat on our row of three, which made it a little more comfortable."
Cons: "Some of the crew was not helpful, cramped, no food. Next time will book 1st class for a 3 hr flight. We were delayed 1 1/2 hrs due to weather in Philly, nobody's fault just inconvenient."
Cons: "United was boarding at least TWO flights out of the same gate, at the SAME time. My luggage was delayed and the United agents in philly told me it would be in at 7 pm... It was in at 7 pm two days later. They sent it to Knoxville for some reason? Will not fly United again."
Cons: "No hot food"
Pros: "Professional airline. Comfortable seating. On time. Most impressive airline I've flown with in a very long time."
Cons: "The Flight was late taking off with no explanation. We were on the plane for an hour prior to takeoff with no AC. The cabin was extremely uncomfortable."
Pros: "flight attendants were pleasant. plane was clean"
Cons: "I was stuck with commercials for direct tv, two feet from my face the whole trip. I would push the button to turn tv off but it would come back on less than five minutes latter. I had my head phones in listening to personal device but was still distracting. speaker for announcements were extremely loud. the poor lady next to me would jump and then plug her ears. question, if you are allowed one carry on and one personal bag, why do you only have space for a third of the passengers to stow said bags?"
Pros: "honestly nothing"
Cons: "Both my flights were delayed. The seats are cramped and uncomfortable. They don't give any food at all. There is no free entertainment."
Cons: "Had to pay for my own shuttle to the train station (an hour away) and sit on an overcrowded train for hours. Extremely disappointed. Flight was canceled do to "air traffic control." No attempt was made to put me on other carrier's flights even though there were open seats with another airline."
Pros: "Boarding was nice, and fast, but inly because I'm handicapped. Crew was pleasant."
Cons: "I didn't like having to pay $4/2hrs for internet/movies for a 3 hour flight....$8 to watch a movie on a 8" screen?? Come on! If you have it available, why isn't it free or included in $600 ticket price? I'm 6'0" tall and weigh 218lbs and I felt like a sardine in a can. Seats are WAY cramped! They probably are comfortable for a 7 year old girl...."
Pros: "Flight left OT."
Cons: "Uncomfortable slimline seats."
Pros: "Everything was ahead of schedule."
Cons: "Had to pay for Internet to watch airline movies on my device. Not enough leg room."
Cons: "Never got there due to my first flight being cancelled. BUT, I did see from my emails that this flight was delayed multiple times and then cancelled as well."
Cons: "Tight aisle"
Pros: "The lcd screens in the back of the seats and the availability of watching whatever you wanted was nice. The flight was short so TV cost $5.99. Usually wouldn't do it but the Masters was on so it was a great way to pass the time!"
Cons: "The delay due to weather."
Pros: "On time"
Pros: "Great comfort. Great crew service"
Cons: "The plane was supposed to have WIFI but it didn't."
Pros: "Our flight was two hours late. We received no water on our flight. We had to wait in the cold/outside to get our carry on bags. Flight attendant was not in the mood, and looked like she was taking it out on the passengers."
Pros: "Courteous crew. On time flight( in fact, we arrived in Philadelphia early) love that. Clean plane. Looked new."
Cons: "No drink, no entertainment."
Pros: "The crew."
Cons: "We were delayed at the gate then delayed again on the plane brocade they couldn't find someone to fill the fuel tank. Once that was complete, we had to wait quite some time before the slip came to the plane to be signed off on. The last issue was that they couldn't get the aircraft pushed out of the gate. The only positive was that my bags arrived this time."
Pros: "Non-existent! !! Canceled AFTER the first leg if the flight....leaving us stranded."
Pros: "The flight was fast a head of time."
Cons: "By the time the flight attendant got to our row, she was out of orange juice. Can't believe they don't give out peanuts or pretzels any more. They do on southwest. Once again the steps boarding plane. Very difficult for me to handle. The walk from one end of the airport to the other."
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