Seat was too small for someone as tall as I am. I was behind an exit row making my leg room even less. There flights were delayed by multiple hours. Some weather related and others staff related. The plane was hot. Horrible experience.
The Atlanta airport had thunderstorms, which caused our flight to be delayed by multiple hours. Once we were able to board.the gate agent was rude and was trying to rush us onto the plane because the team in the plane was about to run out of hours once we were all aboard the plane they ran into an issue where the catering truck was filling up the back of the plane and they left and had to come back because they didn’t fill it up all the way, causing even more of a delay. My seat was very tight. I didn’t have a lot of legroom overall this was a miserable experience.
Flight delayed due to ground hold. Republic airways did a great job.
20 year old 737 but really poor service from the flight attendants who must have been new.
I missed the flight because the Minneapolis flight was 49 minutes LATE, and the Boise flight LEFT 24 minutes EARLY!
Our flight was delayed multiple times and then canceled at almost 1 in the morning. We are a family of 7, traveling with 5 young children. When the flight we were supposed to fly on finally arrived after waiting all day after an international flight into JFK we were informed our flight was in need of a copilot and once they located one we would take off. Then our flight was cancelled because the copilot was over his hours and they couldn't locate another. They knew before taking off from the previous location that the copilot would be unable to fly. They could have communicated the cancellation of the flight hours in advance. Once they cancelled and the pilot and copilot got off the flight, they joked about it. While there are understandably limits on flight time for pilots, they can still handle the situation in a professional manner. The late cancellation resulted in angry passengers that required police intervention in the airport. It also occurred so late and included other delta flights that after trying 15 different hotels, we were unable to secure a hotel room, they were all booked. No rental cars were available in the area either. We ended up staying in the airport with the 5 children. We made it home after 54 hours of travel with maybe 2 hours of sleep. Our luggage was lost and had to be claimed at the airport at our final destination. This was the worst trip I have ever taken and the worst airport I have ever spent time in. I met two individuals in the airport that were kind and helpful; Tonya Maingot Williams from the can we hel desk that worked to help get us rebooked and home, as well as provide us with care bags for our extended stay in the airport. The other individual was Danielle from Buffalo Wild Wings that was so very kind when we found a place to take our family we were traveling with to eat, all 11 of us and we were able to sit down together to enjoy a meal during such a stressful time.
My flight home from Knoxville, TN, included a layover in Atlanta. I boarded the aircraft in Zone 5 and although there was limited overhead space, I was able to put my 'backpack' style roller-bag above my seat. Unfortunately, due to continued bad weather, we had to deplane. There were many people who would have missed their connection, so they rebooked. When we were re-boarding, the gate agent welcomed zone 5 and then made an announcement: All roller-bags for zone 5 passengers and higher will need to be gate checked. I promptly pushed the telescoping handle in and held my bag like a backpack. I was able to bring it on board, which was a relief. Upon entering the aircraft it became apparent that there was easily 40% open overhead space. There were audible signs of angry passengers who felt duped into checking their bags when in fact there were noticeably LESS passengers on the aircraft and TONS of overhead space. I'm not sure what kinds of parameters are used to determine when to cut off roller-bags from being brought on board, but it seemed deceptive and underhanded to have so many people get stuck checking their bags when clearly there was ample room for at least one more zone.
Flight was delayed and then "they did not have time to load food". No snack or drink at all for 1.5 how flight. Somebody wasn't prepared.
No Internet, no backseat screen, no nothing. I bought a Delta ticket and ended up on American Airlines. How did that happen?
My bike did not arrive in Chicago alongside 2 bags. Hoping we get them tomorrow.
The rules regarding business class lounge hotel/room access were very confusing. Between flights we had an 11 hour layover in Istanbul, but were denied a room to rest as our layover was too long?? Keep in mind that we arrived there at 3:30am after a long flight. Even multiple Turkish airlines employees were inconsistent with the rules. We ended up paying a high price at the Yotel in the airport in order to get some rest. Good thing I did, as a medical emergency was declared on the flight from Istanbul to Atlanta and I was apparently the only physician on board. Luckily I was able to stabilize the passenger and the flight wasn't diverted. The crew called an overhead announcement for a medical doctor, but insisted that I show them a copy of my medical license which I did. Very strange in my 35 years as a physician and responding multiple times to inflight medical emergencies over the years. I was very glad the passengers issue was resolved, but an acknowledgement of at least a thank you from the crew would have been appreciated.
I wasn't able to bring my little dog with me, because of the feedback team's extremely slow response. How are they even allowed to operate with this paste??
The sleeper seats, the staff, and the food was truly delicious. I loved the mocktail options.
Great service. Seat was a bit small but it was fine. Food was great
Horrible service at the baggage claim. Stuck on plane for an hour due to taxing and no gate.
To get to jet blue at JFK from any connecting flight you have to go through security again.
I really would like it if they provided at least some limited free wi-fi.
Nice, it was nice to have a free night's stay because our layover was over 18 hours.
Could have been better. Bag rechecking could have been eliminated. Gate location and direction need to be clearly stated.
I paid for reserved seats but didn't got them at all
Flight canceled twice. Second cancellation with no notice. Qatar only got me to Copenhagen even thou flight from Copenhagen to Helsinki was code shared with QR they made me purchase a separate ticket for over 200€. At check in only 1 check in was allowed. I had to argue with staff to allow the second, carry-on sized, bag to be checked in for free. My original tix allowed 2 full size luggage as checked luggage. My 14+hr flight turned into a 60+ hr journey. 😢
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Qatar Airways is an excellent service provider. The crew members were attentive and helpful. The aircraft was very clean. This was the longest leg of our journey, so it would have been nice to have more leg room for comfort. We appreciated the crew's service of four hot meals to all of us during this long flight. Also, it was helpful that the crew asked us to keep the window shades down for the entire journey, allowing the environment to get lots of rest during the trip. For families traveling with little children, this was helpful to them to keep them settled.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It was very good. It was a long flight and being a tight with little leg room.
There was not enough food for everybody. Some dishes were missing.
My carry on bag was taken by Alaska Air as we boarded in LAX! She said there was not room. There was plenty of room. I told her that my meds and personal items were in it. She did not care. She said it would be sent to my final destination, Nairobi. Well it got to Nairobi the day I was to fly home. The handle of my bag was crushed so could not retract. So I had to remove it. I had to buy converters, malaria medication. personal items. I filled out the missing form at the Nairobi airport. I asked that it be shipped to the Kisumu airport. When it was obviously not going to make it for my time in Kenya. I asked that it be sent to John Wayne Airport. NONE of that happened. I only knew it was at Nairobi because my air tag indicated it was finally in Nairobi the day I was leaving Kenya! Now I need to purchase a new carry on bag!!!
Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
It was excellent service in the snow storm gives us hotel and transportation. It will be more better if u can add one more meal because it’s a long flight boring journey. If you give extra meal time passes faster and can enjoy the trip better
Food quality and varites were very minimum. Surprised to have no desserts. Business class tickets should have lounge access and seats selection. They should be allowed to board while people with wheel chair, secial assistance and family with childrem.
Ethiad wanted to charge me $1100 for 2 checked bags on a ticket that was $550. Nother the airline or airfare assist was willing to help before arriving at the airport. All parties said it was the other responsibility to help. Never flying ethiad or using kayak again.
Good flight. There were a few issues with the flat bed. It was some technical issues. Otherwise everything was good
The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
On this flight...fine. The one from India to Abu Dahbi, awful.
Kayak and Aran grant issuing business class tickets without lounge access and sometimes 1 or 2 connections in economy class. It’s very disappointing to find out that after buying the ticket. Never buy tickets on kayak and Aran grant again
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Not to bad but it was hard changing my seat
The special meal was not correct. But the female stewardess who handled the problem did such a good job correcting the issue. She deserves recognition for understanding and providing customer service and having patience.
This was my first time using Lufthansa, from he friendly and courteous crew and great captains this was a great experience.
The issue I had with the flight was with Lufthansa support. I missed my connection due to a flight delay and they wouldn’t rebook online, only in person. This took a lot of time and visits to the airport waiting for a Lufthansa agent to arrive 5 hours later than posted and almost paying full-fare price for the new flights and refusal to add my special meal orders. It made for a challenging journey home and I didn’t feel valued as a customer.
