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Pros: "Comfortable seats and updated plane."

Pros: "Comfortable."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."

Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"

Pros: "Nothing"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"

Pros: "JetBlue never disappoints. Professional through and through."
Cons: "Nothing."

Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."

Pros: "I wish I had the flight attendants names. The gate agent and one of the flight attendants were amazing with the way they took time to greet us, address our concerns about the delayed flight and their friendliness."
Cons: "Na"

Pros: "Efficient, on time, clean and sage"
Cons: "Fees for everything but air, seats jammed way too close, no entertainment options"

Cons: "Overweight person on my left, her arm beyond armrest hitting me in my side especially when plane shook while going through the clouds. Not a good flight at all"

Cons: "Too late"

Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."

Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."

Cons: "Terrible. Cannot believe it took so long after landing to get to the gate. I will never fly jet blue again."

Pros: "delay, delay,..... never got the on time"

Cons: "Delay flight"

Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."

Pros: "I enjoyed the beverage options and my neighbors"
Cons: "No complaints"

Pros: "Professionalism"

Cons: "Not acceptable for plane to be 100 minutes for no real reason"

Pros: "I love the fact they allowed Active Duty and RETIRED MILITARY to board immediately after Group A"
Cons: "Absolutely nothing!"

Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"

Pros: "Clean airplane and great flight attendants!!! Love the fact that it has extra room for legs which makes flying so much easier. Price per checked in bag is very reasonable and allow people to check in bags rather then carrying extra large bags on the plain as pretend carry on."

Cons: "Nice flight"

Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"

Pros: "The tvs, snacks, seat space"
Cons: "Loved everything"

Pros: "Thanks, Jet Blue! It was a great flight!"

Pros: "Snacks, TV, wifi, leg room - what's not to like?"
Cons: "Bit of an older plane, but still pretty good considering!"

Pros: "La cordialidad"
Cons: "La tv no funciono bien"

Pros: "The staff were friendly."

Pros: "All went well. No issues whatsoever even with the cold weather and snow all over the eastern seaboard."

Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."

Pros: "The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all."
Cons: "The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!"

Cons: "The night before my flight from Austin to Orlando, my flight got canceled. JetBlue could not get me to Orlando and I had to quickly find another flight to Orlando with another airline company. Very displeased with JetBlue's decision to cancel my flight the night before when no other airline company canceled theirs."

Pros: "Extra leg space, wifi, tv"
Cons: "It was a bit hot"

Pros: "Efficient crew charge"
Cons: "Charge for earphones"

Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"

Cons: "waiting for my luggage"

Pros: "Jet Blue is an amazing airline. So comfortable and with great service. My flight was delayed for hours due to an equipment problem. I saw this and called them and they instantly moved me to a flight that would leave much earlier at no fee and also gave me Even More Space at no cost! Every time I fly them I remember how great it is. Too bad I don't live by a hub. More EWR flights, please!"

Pros: "Ease of Boarding. Free Wi-Fi. Reasonable Seats."
Cons: "No Complaints here."

Pros: "The movie"
Cons: "Boarding prosses and rude flight attendants tot flight are always late"

Pros: "The departure was on time and loved the space between chairs!!!"
Cons: "Didn't have all the channels that were offered."

Pros: "Flight delayed. It was a worry to know if we would make our connections."
Cons: "seat and leg room adequate"

Pros: "See notes from last entry"

Pros: "Our flight was delayed to Boston but he was able to push us ahead so we didn't miss our connection to Iceland. It all worked out because of him being quick thanks"

Pros: "Overall a very good flight. Boarding went smoothly, seating is ample, flight attendants very professional, smooth flights, and excellent service as usual."

Pros: "Everything"
Cons: "None"

Pros: "Excellence in value as I have come to be used to with JetBlue."

Pros: "Lots of leg room. Good snack and drink options. Flight was on time. Everything worked from wifi to TV."

Pros: "Decent legroom in economy, free wifi (was able to stream Netflix), you get to keep that full can of soda, regular sized snack bags of Doritos / Chips / Cookies, Direct TV for free in each seat, and a couple $5 pay-per-view channels. Solid flight, comfy accommodations, and friendly service... Oh, and the officers in the cockpit nailed the landing!"

Pros: "The flight was on time"
Cons: "too crowded"

Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"

Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"

Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."

Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"

Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Cons: "Nothing"

Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"

Pros: "I like flying Delta. Make you feel comfortable and at ease."

Pros: "Smooth , fast, comfortable"

Pros: "Crew was awesome"
Cons: "No TV unfortunately"

Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."

Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."

Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."

Pros: "Seats were comfortable"

Cons: "If flight is full all the time get a bigger plane"

Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"

Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."

Cons: "Late flt"

Pros: "Flight attendants were very helpful and attentive"
Cons: "Poorly organized boarding process. Most of the passengers were Mexican and the announcements were all in English ... quite a bit of confusion. Also, they never announced Premium Boarding, just went from people with kids to Sky Priority ..."

Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"

Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"

Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."

Pros: "On time"

Pros: "Crew"
Cons: "No entertainment"

Pros: "It wasn’t bad or good."

Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"

Pros: "Attention to detail, truly caring for the passengers and a nice smile."
Cons: "Everything was first class and there was nothing that was actually decided that was not received."

Cons: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."

Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"

Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."

Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Cons: "N/A"

Pros: "Upgrade to first class"

Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"

Pros: "Delta is always running behind."

Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"

Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"

Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"

Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."

Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."

Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."

Pros: "Friendly crews."
Cons: "Crying girl whole flight"

Cons: "The hard landing did not inspire confidence."

Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."

Pros: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Cons: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."

Cons: "Hello allow upgrades to first class if they're available even when the flight takes off -on my flight in to Atlanta the pump three people up to first class and love them to sit in on my flight home to sit still empty what's up with that ?"

Pros: "Free drinks in Comfort+"

Pros: "Boarding was a breeze....arrived slightly earlier than expected."
Cons: "Nothing to not like"

Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"

Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."

Cons: "No leg room, seats vastly too narrow"

Pros: "Quick Flight and nice crew."
Cons: "The crew wasn't the problem at all. Some of the passengers were just being obnoxious and sitting next to their friends not what their seat numbers were. The BIGGEST problem are the packed planes with no social distance between passengers which is a HUGE concern for me."

Cons: "Pilot got us yo phl in record time. Praise the Lord."

Cons: "Staff friendliness. Not forever late. Not losing kids stroller"

Pros: "Nothing special. Crew was fine."
Cons: "Just a couple of cookie/crackers to eat. No entertainment."

Pros: "Nothing!"
Cons: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"

Pros: "I could give you specific feedback if I'd actually flown anywhere. American Airlines completely screwed the pooch, rebooked, and then canceled my flights. They could've handled it much better and we found out later from another agent that they had other flights that could've gotten us on another one of their flights that would have gotten us there on time."

Cons: "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."

Pros: "....on time ..."
Cons: ".... all good..."

Pros: "Everything went exactly as scheduled."

Pros: "Boarding gate people were great about being communicative about the delay situation"
Cons: "Delay for...rain"

Pros: "The crew was professional"

Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."

Pros: "The food and drink were abundant and served at a decent pace. The boarding seemed quick and I was able to get to my seat quickly."
Cons: "I had a 2 hour layover to switch from my BA flight to my American Airlines flight in Heathrow, but since I, and every other AA passenger had to wait in line to reprint my boarding pass to an AA boarding pass after we had taken the bus to the terminal, I waited about 45 minutes in that line. Then we had to go through security again. By the time I made it to my gate the flight said it was "closing." We took off about 15 minutes after that. The "hot box" snack had goat cheese and I'm not a fan."

Cons: "Crew, food, and entertainment were terrible. If I pay for british airways, I should get it. American airlines is trash, and all of the airlines in the US, should take notes from every other airline. Air travel In the US has become the bus station of the 21st century. I shouldn't be paying this much to bad business just because there isn't an alternative."

Pros: "Pasta was good."
Cons: "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."

Pros: "Crew was fine and meal service was decent"
Cons: "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."

Pros: "Arrived early"
Cons: "Couldn't get movies to play"

Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"

Cons: "Not much offered on domestic flights."

Cons: "Comfort was compromised because we had to sit in chairs against back bulkhead and chairs did not properly recline. Headphonesfor movies were not offered. Even though I tried to reserve aseat 24 hours ahead of time, the computer system was impossible to navigate."

Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."

Cons: "Flight was cancelled"

Cons: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."

Pros: "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"

Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"

Cons: "Unable to sleep on the redeye from Seattle to Philly owing to a loud, constant alarm for the entire flight."

Pros: "Awesome service"

Pros: "Inflight entertainment was awesome."

Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."

Pros: "Stsff was outstanding...love the compllimentary wine....like the old days.when service mattered most."
Cons: "Airline wait lines at terminals"

Pros: "Nothing"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"

Cons: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"

Pros: "The crew was friendly and helpful. Upgrade from cloth seats was nice."
Cons: "The food wasn't terribly tasty or filling. Also, it was freezing - with a blanket, sweater and scarf on."

Pros: "Manchter to Philadelphia ok Philadelphia to sanfranscisco no good"
Cons: "I want to know we allready pay ticket why they charge eighty two doller more they no give us food nothing please give my money back next time I never bought ticket"

Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"

Cons: "Aa blows"

Pros: "The meals were pretty decent and I loved that I was given chocolates during the flight."

Pros: "Everything was awful about the flight."
Cons: "The crew members were extremely rude, especially, Michelle and Micheal they should not be on long flights with such awful attitudes. None of the tv's, usb charging Ports worked. AA was the worst airline to fly overseas. Very disappointed."

Pros: "have been forced to check in my carry-on bag and waiting to pic it up at the baggage area, resulted that I missed my train"
Cons: "boarding, smooth flight, e-pass option"

Pros: "Good seats after being moved. Flight attendants were great."
Cons: "4.5 hours late leaving. Returning flight 1.5 late on return flight."

Pros: "Flight crew was peofessional"
Cons: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."

Pros: "inflight entertainment was good; food was so-so"
Cons: "Our flight was 'delayed' and as a result had to be put on another connecting flight. Many people on the same flight missed their connecting flights because of it. Because of all the re-booking they had to do, we nearly missed our flight as well. AA is also horrible at boarding."

Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."

Pros: "My BA flight from Phoenix to Philidelphia to Dublin was cancelled.BA got me an alternate flight which was very satisfactory"

Pros: "....it all worked as planned.."
Cons: ".... nothing .... it all worked as planned ..."

Pros: "Everything was fine. Attendants very good."
Cons: "Everything fine."

Pros: "The crew was excellent, timing was superb,"

Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."

Pros: "Prompt boarding & early arrival. Staff was also friendly"

Pros: "Everything was great"
Cons: "I like everything"

Cons: "Separate the individuals on the flight. Many seats available in the back and yet they crammed everyone in the front side by side with the covid-19 conditions just not smart planning at all"

Pros: "We landed on time"
Cons: "Everything, this was a completely miserable experience! Pay extra to choose your seat or risk not sitting beside your spouse, pay extra for checked bags, extra for carry-on, extra for s soda, hard fixed seats can't even lean back. Avoid this airline for long flights!"

Pros: "I really have no complaints. They were on time and the plane was clean."
Cons: "Better cancelation policy"

Pros: "Not kept informed. Everything was an additional cost.Information was not disclosed prior to the ticket purchase."
Cons: "Additional cost for carry-on bags, snacks, soft drinks etc."

Cons: "Un processional"

Pros: "Price of ticket"
Cons: "Had to pay for carrying on luggage had to pay for seat and no TSA"

Pros: "Cheap ticket"
Cons: "I booked a round trip ticket with Frontier and on both flights the crew was rude. They need to send the flight attendants of this airline to a hospitality course or something. All other airlines I've traveled on I've never had a problem with the crew. I will stick with Delta and United from now on even if it costs more."

Pros: "The boarding process was pretty fast."
Cons: "Talk about hidden fees! You have to pay to choose a seat and pay for a carry on. You're allowed a "personal item" that has to fit under the seat in front of you, but what they don't tell you is that the seats are "sardines in a can" seats only about half as deep as traditional seats (so that personal item has to be smaller than you'd think). So let's talk about these seats. They are literally an inch thick. Like I mentioned previously, the seat part is only about half as deep as normal seats. It ended at mid-thigh for me and I'm short (5'3"). Accordingly the tray tables are only a hand's width, put a drink on it and that's about it."

Pros: "Wasn't told of carry in fee which started trip off On a bad note. Crew was very cordially and professional. Seat was like a brick. Overall value/pricing was good. Would fly again. Spots Naples,fl"
Cons: "Seats were like bricks. Crew very nice as was check-in. Overall good value"

Pros: "I am pleased that I was able to get such a great deal on the flight. I also find the firmer seats to be comfortable.. There's no pillowy headrest to push against the back of my head. (For me this is important because headrests make my neck and back hurt.)"
Cons: "Nothing! Just be sure to read up on the baggage rules before you book and/or before you check in"

Pros: "Crew polite."
Cons: "Small plane. Uncomfortable seats. Baggage is rediculous $$$"

Cons: "Frontier airlines is a terrible choice for traveling. They charge for absolutely everything and it took me 50 minutes to just check my bag when I got to the airport. I almost missed my flight due to their negligence."

Pros: "Flight attendant Mary did her best to make up for the flights short comings. She was pleasant, cheerful and understood she didn't have much to work with."
Cons: "The agents at the ticket counter as well as those boarding the flight wee very unprofessional. They should be working cleaning bathrooms instead of interacting with the public. There was a manager present who acted more like a monitor than a manager. eventhough I have a return ticket, I will not use it and prefer to purchase a ticket on another airline. You can keep the money. I wouldn't subject a mango dog to your airline and service."

Pros: "We didn't crash and I had lots of leg room. I had to unknowingly pay for the leg room."
Cons: "They advertise really cheap flights however they don't tell you that you'll have to pay $60 for a carry-on bag. That's right.. any Carry on bags. Checked bags were also $60+. I also had to pay $50 for my "premium" seat because I didn't choose a seat at check-in. By premium they mean you get a few extra inches of leg room. On a 4.5 hour flight plus 1 hour of sitting on the runway, the only free amenity was a small cup of water. I will never be using this airline again."

Pros: "Plane, workers, quick baggage claim"
Cons: "No perks unless you pay extra for them. No WiFi on plane."

Pros: "Charges for carry on luggage should be disclosed PRIOR to the purchase of the ticket"
Cons: "Customer service is terrible took FOREVER to get someone on the phone which was null because she was COMPLETELY clueless about everything pretty sad every question she was asked she put me on hold tof askin amother agent. But no worries I will not fly again."

Pros: "Price"
Cons: "Everything else. Imagine sitting in a folding chair for 3hrs. This is the level of comfort provided. Spend the extra cash and fly a major airline."

Pros: "Flight was on time"
Cons: "You pay for everything except toilet use."

Pros: "Great price!"
Cons: "Certainly no-frills...but I get it."

Pros: "First trip on Frontier- large plane, roomy seats and nice crew- will fly with them again."
Cons: "All was great"

Pros: "I was charged $40 for my bag, $2 for a soda that I didn't finish and my seat was $42. The 6 gate crew members in Atlanta were a joke (1 was eating a bag of cheetos). They allowed 4 people to run up the gangway to the plane without checking their tickets before the plane was cleaned from the previous flight. They had to call security to be sure the men never made it on board. They were extremely unprofessional and unorganized. Upon embarkation I had to remind her that I had a ticket that she needed to check! I required assistance with my bag, and had to shove it under my seat because i couldn't lift it. I will not be using them again. BTW, my American ticket was $26, included 1 bag and beverage service."
Cons: "I have never flown an airline that has to explain to the passengers that they must sit in their assigned seats. This statement was repeated several times during the boarding process. I have never experienced a flight quite like this one, the gate agents boarded no less than 6 or 7 times to escort people to their seats. We were over 30 minutes late leaving because of "weather" but I believe that it's code for incompetence. The flight crew were the only professionals on board. I have to say the woman at the ticket counter was quite helpful and very calm even when passengers became upset with her for charging the bag fee. The flight attendants were friendly but not attentive."

Pros: "Crew was very friendly and my exit row seat was very comfortable. $144 ticket from Nashville to Philly was great!"
Cons: "Frontier doesn't participate in TSA PreCheck (at least not out of Nashville). Only at check-in did I find out I had to pay an additional $30 for my carry-on AND once on the plane I discovered I had to pay for water, soda ($1.99!) or coffee seemed like a bait & switch of sorts."

Pros: "Our flight arrived in Denver so fast it was outta this world. The staff did a wonderful job and made me feel comfortable. I truly enjoy flying frontier"
Cons: "It was some terrible kids on the flight that made so much noise and a mess all over the floor. The parents didn't even try to corral their children"

Pros: "It left on time and was efficient"
Cons: "The fact that I can't use our TSA pre-check like we do with the other airlines. I paid extra for a exit row and the seat did not tilt back?? I would like to have known otherwise I would not have paid the extra. When the stewardess came through she made it sound like she was only offering snacks you paid for and they never came back around. I just wanted a glass of water but they never came through offering that? It just seems there is an up sale at every turn so the low price fare that you think you got is really the same as everybody else"

Pros: "They could move my seat to accommodate me. Very nice."

Pros: "Nothing"
Cons: "Frontier listed the flight as being delayed 1 1/2hrs. on their website, but it actually was on time! The employee at the check-in kiosk said it was a mistake!!?? Good thing we can run fast and security line was short! Every time we fly with them there's an issue, last time!"

Pros: "Seats don't recline Flight Attendants were nice Plane was clean Seats were comfortable"
Cons: "$2 for a coke - Really Ridiculous carry on bag fee Waited 45 min for my checked bag Can't check in and select a seat without forking over another $27 2.5 hour delay on departure Low cost airline wound up being more expensive than the big airlines - I won't fly them again Seat Trays too small to hold a laptop Why is "value" not rated above - that would most definitely be poor"

Cons: "Delayed almost 3 different times.. Awful seats!!"

Pros: "Cheap flight. Didn't need food or more than my free travel bag for the weekend so it was perfect."
Cons: "Cabin was messy, seats uncomfortable. Glad it was a short flight!"

Pros: "Nothing"
Cons: "Flight cancelled 10 minutes before boarding on last flight of the day. Next available flight was four days later! I had to take a refund and buy a ticket for the next day on another airline. From now on I'll just buy my ticket on another airline to start with and save the trouble or wasting my time with this airline."

Cons: "Unfortunately flight was overbooked ! Didn't get to go and had to cancel my whole trip! Not a happy camper!"

Pros: "Nothing."
Cons: "Everything."

Pros: "It was on time. Wasn't hot."
Cons: "Small trey on back of chairs"

Pros: "Crew was great."
Cons: "Additional charge for luggage, paying for drink,snack Should have been told in advance that carry on bag had a charge and water carried a charge. Will not travel on Frontier again."

Pros: "I liked that i made it to my destination."
Cons: "I do not like that the website does not clearly state that a backpack is a personal item. But here is the con, they say pay now for the bag or pay more at the airport! So of course you pay. On my return and upon picking up my boarding ticket i asked about my backpack and she told me it was a personal item and that it is free. She handed me a ready made slip of paper to call for a refund and said she would make a note in the system to this effect. When i called for my $80 refund i was told well the note in the system only mentioned your return flight so we will only return for that flight. Ok..ok. You see where im going with this. This is a class action lawsuit in the making."

Pros: "Nothing"
Cons: "Flights are always delayed or out right cancelled"

Pros: "It was affordable, quick and easy."
Cons: "They make you pay for any drink, even a cup of soda. So cheap airfare equals no free drinks. They don't even give a small bag of nuts anymore... All the airlines air cheap skates today. But what can ya do. That's what we get today."

Cons: "Fool me once, Shame on you. Fool me twice? There won't be a second flight on Frontier"

Pros: "boarding was quick and easy. Crew members were polite. bathrooms clean."
Cons: "no entertainment options available. my seat did not shift back."

Pros: "We arrived early with both arrivals to Florida And Phil"
Cons: "When checking in the airline charged us extra money to assign a seat. When asking further and after we already paid we were told we didn't have to pay the extra money if we didn't want to sit as a family and would not refund our money. Which cost an extra $90.00 for the seat assignment one way."

Pros: "Awful flight...seats are uncomfortable...kids are annoying...flight was super loud...flight was super turbulent...will never fly frontier again :("

Cons: "I flew from Atlanta to NY and supposedly laguardia airport shut down arrivals because of snow... after circling in the air until the fuel ran out, we landed in Philly and an hour later were informed that it would take at least 3 hours to get into laguardia! That would have been fine if it wasn't for the fact that a delta flight left atlanta around the same time and landed in laguardia just fine shortly after we were told that we have to wait. When absolutely no one was there to inform the passengers what to do in terms of getting back on the plane, I just left and took the train home. Not cool frontier! Should have paid a little extra for a more reliable airline"

Pros: "The flight attendants were great and very very funny. It's always nice to be loosened up before, during and after a flight."

Pros: "Flight attendants were nice"
Cons: "Who charges for carry on luggage? Never encountered that with other airlines. Also, Frontier charged MORE for carry on vs checked bags. Who does that????? I will literally NEVER fly frontier again."

Cons: "problem printing boarding pass on Frontier web site, had problem with this web site before- very unfriendly and doesn't work"

Pros: "Flight was on time. Pilot was communicative. Easy boarding and deboarding process."

Pros: "The crew was nice."
Cons: "It was rather like a city bus-- no amenities, nothing I would feed a wild raccoon, cramped, tight and generally unpleasant.A charge for a carry on?!? Really?"

Pros: "Very nice crew!"
Cons: "Delay from Miami to Atlanta"

Pros: "Comfortable seating, long seatbelts, clean planes."
Cons: "Paying seat fees and carry-ons twice. When I have flown with other airlines, I did not pay for a carry-on. With Frontier, I paid twice! Between the seat fees and paying for carry-ons, I paid an extra $134 in addition to my ticket prices!!! I was not a happy camper about that and probably will not fly with them again."

Cons: "Seats are crowded and quite uncomfortable."

Cons: "They should just allow 1 Free bag. It didn’t seem like anyone paid for their carryon bag and I wasted $45 for nothing."

Pros: "Cheap flight sort of."
Cons: "You get what you pay for. Seats are small and uncomfortable."

Cons: "The baggage check in process was unorganized and slow. You need better signage and people that can give clear direction."

Pros: "Seats"
Cons: "Flight delayed 5 times waste of money"

Pros: "ON TIME, CLEAN PLANES"

Cons: "Flight was delayed, seat small, staff was rude for boarding."

Pros: "Eye never returned on spirit.. but.. they accommodated me excellently with a voucher & alt flight the same night & time frame!! Kudos"
Cons: "The lines suck.. but what do you expect??"

Pros: "Boarding was quick and we departed on time. Flight crew was nice and polite."

Cons: "No seat assigned so I was asked to go to back of line. Then I was told no seats were available. Then I was told they would try to find me a seat. Then a "supervisor" Luwanda, came over and closed the gate in m face when I was about to get on the plane. They said they could put me on a flight the next day that had a 4 hour layover in Orlando. Im going to Philly."

Cons: "They lost my luggage. I was in a window seat next to a heavy person. Not extra arm room whatsoever."

Pros: "The price and flight attendants"
Cons: "Seats suck, gotta pay for every extra, running late for everything"

Pros: "Crew friendly"
Cons: "Both our flights did I not take off on time. Will not fly spirit again. You save no money with all the nickel and diming.."

Cons: "Flight cancelled. Stranded for days in atl"

Pros: "Easy to book ticket"
Cons: "I didn't get to take the flight."

Cons: "Your app notified me that the flight was delayed more than an hour. When I arrived at the airport I was informed that the flight was on time and that they were not allowing anyone else to board. I will not be booking with kayak or spirit airlines ever again. Thanks for nothing"

Cons: "My MONDAY MORNING flight was cancelled, and I was given a new flight arriving WEDNESDAY afternoon. Then, THIS FLIGHT WAS ALSO CANCELLED. I could have lost my job being absent so long! Thankfully I purchased an American Airlines ticket from the American website and was able to return home in a reasonable time frame. HUGE WATE OF MONEY."

Cons: "We departed an hour late due to technical issues. The pilot couldn't retrieve the flight map so plane techs had to board the plane in order to fix that. Meanwhile on the plane we had to endure the horrible smell of jet fuel, which scared a lot of passengers (including me). We weren't offered any snacks or beverages despite the delay due to Spirit's technical issues. Upon landing, the plane began to go super fast with lots of turbulence which was also pretty frightening. Again, the smell of jet fuel dispersed throughout the plane after landing. This was a terrible experience overall, nothing pleasant or positive about the flight at all."

Cons: "The seat had the look and feel of a seat on a military transport plane. A very obviously inebriated couple was allowed to board the plane. They promptly passed out and, despite only waking after repeated attempts by the attendants so they could fasten their seat belts, were allowed to remain on the plane. 20 minutes into the flight one of them vomited, which was shocking to no one. Took 45 minutes before the luggage arrived (after a flight that got in at 9 o'clock)."

Pros: "Don't fall for the low price hoax. This airline will cost you much more than the others at the airport. They charge for all bags... carry ons are more costly than checked baggage. This is a poor strategy for an airline. My first and last time flying Spirit."
Cons: "Baggage fees are excessive and mandatory. Can't even bring a carry on for free and it's more expensive than a checked bag. Now I have the inconvenience of waiting all this time at the baggage claim. Not customer friendly."

Pros: "Boarding and crew"
Cons: "Two hours delay"

Cons: "I would love a free mini bag of chips or pretzels. Free soda? That couldn't possibly break the bank."

Cons: "See above"

Pros: "The flight attendant"
Cons: "I checked in online- Requested a wheelchair and pre paid the line for checking bags did not move for almost 40 Minutes. I asked for a wheelchair during the wait because I could no longer stand - the attendants Just looked at me and never came. I ended up on the floor Bc I no longer had strength to stand with my cane and after a few people yelled about it I finally was brought a wheelchair- mind you they were lined up and ready with attendants just standing around. When we all brought to the staffs attention that our cut off time was happening in about 5 minutes they finally Brought another person over. We had all been waiting some for over an hour while the two attendants were being held up by the same customers."

Pros: "That it got me from place to place safely"
Cons: "Being nickeled and dimed for everything baggage seats considering the space is small"

Pros: "I waited too long at the check in to drop off my bag even though there were not many people in line. They charged too much for my bag which negated the cheaper fare. The seats on the plane did not recline which made for an uncomfortable flight. They did not allow carry on without charging. These inconviences were not acceptable considering the fare was barely cheaper with the bag charge. I will probably not fly spirit again."

Pros: "I will never fly this airlines again. The Plaine never arrived on time (7:50p)and passengers was sitting around for hours waiting on an update as to what the peoblem was and why we weren't leaving yet. This has been my worst experience flying on Spirit and i have to be to work at 2:00am in the morning. I will NEVER fly this airlines again and will Not tell anyone about this airlines but will tell of the horrible experience. Upset passengee!!!!!!"

Cons: "$84.00 to check one bag roundtrip is outrageous! And you want to chatge us for water!? First and the last time flying spirit-less airlines"

Cons: "After all is said and done spirit costs more money then aNY other airline. They nickle and dime you to death. This instance they delayed a flight for hours, when I asked about other flights they said they had seats on a flight the next day, but they weren't going to move anyone to it. By the time they canceled our flight at midnight the earliest they said they could get me home was 3 days later. Their customer service is awful, the flights are cramped, all around a terrible airline."

Pros: "They kept me informed of the delay via email."
Cons: "My flight was suppose to be at 7:50pm. They keep delaying it. Now it is suppose to leave at 12:05pm. If they are going to cancel the flight, then do it. I am tired and ready to get home, but will grab a room if needed."

Cons: "We had a 45-minute layover in Atlanta, taking the same plane to Philadelphia. How long is 45 minutes? Long enough to get off the plane and immediately hear your next flight is about to board."

Cons: "lower the baggage prices"

Pros: "$45 to bring hand luggage. Pay for a seat. Want me to pay for walking in- oh, that's $10 and breathing? Oxygen is $25"

Pros: "Clean affordable room. Friendly and helpful staff."

Pros: "Low cost"
Cons: "Need grab bar directly in front of commode for ladies during turbulence:)"

Cons: "Flight delayed over 2.5 hours(non weather related)"

Pros: "I've never been on an airline that was on time let alone 20 mins early. The doors closed once the plane was full and took off early and landed 30 mins ahead of schedule. I really can't say enough about this airline."
Cons: "absolutely nothing"

Pros: "flight crew was friendly"
Cons: "we did not get a reminder of our flight going down or coming home"

Pros: "Crews were hospitable"
Cons: "Threads about payment for carry-on bags"

Cons: "Spirit is set up specifically to come in the lowest on Kayak, then nickle and dime you after the fact. I had to pay $55 for a checked bag and $50 for a carry on. If the point of your service is to help guests find the cheapest flights, then these types of things need to be remedied."

Cons: "I had to use the bathroom when I got off the plane. When I got to the baggage claim, my bag was no where to be found and no representative was available. I was having spirit paged, but no one ever came. Worse, I've called twice now and still no one has called me back."

Pros: "Getting to my location alive."
Cons: "No curtousy, no comfort. Pay for everything little thing. It ends up costing more. Don't fall for the it's cheap. Because it's not. It should b call UN-Spirited Airlines. NEVER AGAIN FOR ME."

Cons: "poor service, delayed 3 hours, expensive up charges."

Pros: "Charge extra for everything. The websites did not allow me to check in ahead of time, so had to do it at airport. Had hour and a half delay, but we're not told why. Will avoid flying with them!!"
Cons: "The agent inside Atlanta airport"

Pros: "Nothing"
Cons: "Being delayed over 5 hours because your plane broke down. The staff was not empathetic or courteous, and certainly not able to handle working under pressure."

Pros: "Good price for flight"
Cons: "Checked luggage was more expensive than site originally indicated. Seats don't recline at all."

Pros: "The price I have paid for the flight."
Cons: "...everything else... You name it, it is lousy! A same day round-trip flight from Philadelphia to Atlanta that would normally be one hour and forty minutes each way, took three and half hours in the morning and five and half hours in the evening, and by-the-way weather was not a factor. NEVER AGAIN!!!"

Cons: "Spirit should be associated with TSA Pre-check...the lines at both PHL and ATL were long and slow moving"

Pros: "nothing."
Cons: "late boarding. late takeoff. no updates. disaster."

Pros: "Crew was awesome and flight was great when it finally arrived."
Cons: "Flight being delayed numerous times and it seemed like the workers who boarded us had no clue what was going on"

Pros: "We didnt receive our suitcase in GA (12/22). we waited at the airport for 3 horus and they couldnt figure out where the suitcase went. Then we filled a claim form. my Fatherinlaw was in the car waiting for us for 3 hours. We went home and realized my meds are in the suitcase. I called a few times but they still couldnt track the bag. We had to go shopping for clothes because we had a party that night and I had to buy cosmetic, clothes, toilterites, etc. it was a waste of time. Time I could be spending with my family. Me, my husband and my inlaws called a few times next day (12/23) asking for an update but no one had a clue where the bag is. At this point, we had no idea where to bag is so we had to go shopping again and buy more clothes for next few days. Again, more time, money, gas in car, other people time that had to drive us invested… it was very frustrating. I take a lot of meds which makes me anxious and this created a huge stress on my Christmas vacation. All of my gifts I got for our family was in the suitcase. This was a very frustrating time for me and my husband, not knowing if the family will have gifts ontime. Also, my laptop charger was in the suitcase so I had to take days off from work. We called again a few times on 12/24. we called in again and no answer. We drove all the way to the airport and spoke to a really nice lady. We were at the airport for hours. She couldn’t track the luggage so we went home disappointed. Keep in mind, this was Christmas eve and I could have spent all this time shopping, driving to the airport, to busy stores. By this time I gave up on the bag and accepted we have lost it… I was very very upset because all of my gifts, new clothes I got for the vacation, my cosmetic, my husband’s electronics… We had more than 3K worth stuff in the suitcase. I couldn’t even get hold of the customer service to talk to someone. This was Christmas eve.. and my husband was still trying to call someone. Finally got hold of someone and they said that the bag was in Philly and will get to the house next day 1pm. Ok, great, atleast they could track the bag… Anyways, 1pm next day, no bag..we tried calling all day, but no answer. Finally my husband got hold of someone and they said that the bag will be deliver Xmas night. WOW! But ok. Whtever at this point. We waited all evening.. then called again. They didn’t answer. Finally around 10pm they answered and told my husband that we are 5th in line for the bag delivery and they wont be able to get to us until late in the night. My husband agreed to the time. They called us 230am and asked to verify address which I am glad they did because they had a wrong address. Anyways, my husband was on the phone texting/ calling for directions and finally the bag came at 4am…. The suitcase was damaged. Gladly nothing was missing… HOWEVER, the frustration for the whole week made my Christmas trip a really bad one… I am very big on customer service so it frustrates me that we were not able to contact anyone to get answer.. I understand that the luggage could get lost but not being able to track it for days while you are on vacation in a different state??!!! It was the most frustrating thing me and my family had to deal with. Also, I paid $50 both sides to check in a bag which I didn’t use. I got the bag 4am 12/26, the day I flew back home… so I paid all that money to check in my bag for stuff I never used. Glad I was able to give gifts to my family the day after Christmas. Also, all the stuff I bought for the week including clothes, cosmetic, charger so I can work from home, etc. I had to ship the stuff back which I paid for…. AWFUL experience."