The pilots are always hauling in the sky. No issues with boarding only problem was layover was shortened too much by weather but luckily the next flight was still boarding and did not missit
Food. Business class didn't really offer much more than coach.
Gate check bags that had to be gate checked because of first flight being a small flight are missing. British airways lost the luggage and haven’t met up with them yet!
Flight didn’t get dinner on business. I was starving!
The service could have been better and the food was bad
Good communication at the gate and very nice crew in the flight
Flight was delayed multiple times and I chose to switch to another flight that had a layover. I finally arrived 7 hours later than I was supposed to.
Multiple maintenance delays and the missed and rebooked connection changed gates at least 6 times including one which had us walking 20 minutes to another terminal and then back again. Seated our family of three in different middle seats throughout the plane and then there was an empty seat next to me. Very long travel day which I would have never agreed to if I knew the itinerary would be changed at 5 am, 2 hours before takeoff.
Flight overall was good. Landing was a little rough, but could be attributed to the rainy weather.
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
The first class seats were unusable, mine at the end of the flight, my husband's in the middle of the flight, and the one next to me was unusable either, they had to move the person to another seat.
charging port did not work, no entertainment system. Other than that the flight was good and safe.
Last minute gate change. Didn’t put our TSA global on our trip even though we asked multiple times to confirm. Did not help with food when could not eat what was served.
Not the quality I was expecting from a company that has been around for ages and charges high prices
Nice flight, attentive crew, soft landing by the Pilot,, comfortable seat.
Pleasant staff. Entertainment system was down in many rows for a while the staff did rectify it in the end.
Very quick boarding. I was surprised we only got a small water and small thing of cookies, everything else was for purchase. No entertainment. Crew was excellent though.
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
Lost my luggage in London Was double charged for luggage
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
