It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
Great experience. Flight boarded easily. Departed early. Smooth flight. Great arrival in DC--almost no taxing! Almost direct to gate from runway. Crew was terrific. Same cookies and beverages in main cabin. I did not use the entertainment system on this flight.
Flight didn’t get dinner on business. I was starving!
The service could have been better and the food was bad
Good communication at the gate and very nice crew in the flight
Flight was delayed multiple times and I chose to switch to another flight that had a layover. I finally arrived 7 hours later than I was supposed to.
Multiple maintenance delays and the missed and rebooked connection changed gates at least 6 times including one which had us walking 20 minutes to another terminal and then back again. Seated our family of three in different middle seats throughout the plane and then there was an empty seat next to me. Very long travel day which I would have never agreed to if I knew the itinerary would be changed at 5 am, 2 hours before takeoff.
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
The free internet access did not work, so we had to purchase 2 Internet packages. Flight attendants were not proactive in checking in with first class patrons
Plane and seats ok. Dinners going and coming back were not fantastic. Breakfast from Seattle to London fine with bagel, cheese and fried egg. Second meal on London to Seattle not my favorite of kind of pizza sauce in a pastry. Came with water about three different times on each of my long flights. Staff on all very friendly and helpful.
Very quick boarding. I was surprised we only got a small water and small thing of cookies, everything else was for purchase. No entertainment. Crew was excellent though.
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
Reliable, great value, but not outstanding in any aspect. This is similar to the experience you get in most international carriers like Etihad or Delta.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
I will travel by BA only in future also. Only suggestion is they should give aisle seat in front near washroom for senior citizens
Flight was ok, but online checkin did not work, so had to go to ticket counter. The line was long and attendant did not arrive until 2 hr before boarding. She was very efficient, but the uncertainties was troubling.
After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
The flight was good, my only complaint is that we were delayed in leaving by a significant amount of time.
