Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
The stewardesses not being irritated by customers, but understanding that everyones comfort and requests should be handled with respect and understanding, not showing their obvious annoyance. I observed 2 people being treated rudely. I would never my staff to treat anyone so disrespectfully.
All around pleasant experience. Flight crew were efficient and polite. And the flight was on time.
I was not allowed to board my flight due to a booking error with Kayak which customer service has not responded to me about yet. I had to book another flight at the airport.
The flight attendants were great, the food was also very good. The entertainment in the plane could be improved by including screens to watch shows/ movies.
Boarding confusion, just asked for a cup of water and the crew answers was shocking
Retard cuisant et criard. Inadmissible. Corruption et pratique non recommandable du personnel chargé de faire le Check des billets avant de passer au comptoir d’enregistrement. La dame qui me recevait voulait à tout prix me coller pour se faire d’argent. L’avion devrait faire escale à Douala donc on ne descend pas au sol. Pourquoi me demander où exiger que je devrais avoir un visa sur le Cameroun. C’est inadmissible. J’allais au Tchad et elle sait bien que je n’avais pas non plus besoin de visa compte tenu des accords de réciprocité entre état. J’avais mon visa et pourtant elle insistait. Ce qui était marrant ces collègues étaient complices. J’ai dû hausser le ton et l’insulter proprement. Mon adrénaline a monté. Trop de corrompus et moins de gens intègres dans vos rangs que ce soit à Cotonou et surtout à Accra. A Cotonou à l’agence principale, il vous faut un audit pour le personnel chargé de ventes des billets. Merci de transmettre à Asky
They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
The crew were good but I still did not have my luggage till now I keep checking no response
Space between seats is challenging but otherwise excellent service in every way.
Customer service was poor everywhere. In particular in business class lounge. Stewardess were however excellent. No ability to order more than one dietary restriction in food that created awkward situations when I was offered bulgur due to being diabetic as I was also gluten free
Seats too much and for the price we paid eve thought economy we still had to pay $169 to check a ba that’s ridiculous and also my daughter needed water so she can take her medicine we push the boton for the attendant to get us water they never came we push it 3 times no one came and ask what we needed . Am not happy with the service at all I will not fly with TK anymore
nice and clean plane but the seats and the comfort was not what i expected. i expected more based on all the ads and reviews that i've read. I guess you get what you pay for in economy.
I paid $150 to upgrade to this seat. My exit row seat had ample leg room BUT the collapsable table was broken so my food tray and drinks slid over to my lap, the screen malfunctioned.
As a big guy the seats are way too small for me. Would prefer more comfortable seats on these long haul flights.
The only hiccup was a change of plane and the resulting delayed departure, otherwise everything was more than OK.
It was pleasant except for the boarding at Istanbul and long wait for the wheel chair almost missed the flight Itambul to Dubai
Outdated business class on this aircraft, no flat bed, and even minimal recline. Couldn’t sleep at all. Laggy and outdated entertainment system. Food sub standard.
The best airline food being served for business travellers. Excellent food.
The plane was ok, I was in business class and was surprised there were no pods and each seat was right next to another one. That said it was comfortable and the food and coffee were good. Entertainment wise again I was surprised to see only movies and no TV shows. Check-in at Toronto Pearson was an absolute disaster, which was especially disappointing as I was a business class passenger. There was no dedicated staffing for the business counter and four (4) airlines employees assisted one economy class passenger for about 15 minutes when one could have easily assisted me. Overall room for improvement, particularly in the on-ground experience and airplane infrastructure.
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
Need to do a lot of improvement on service and cleaness
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
Good. Crew do seem to be less friendly- management are clearly limiting them or not empowering them as they used to.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
Checking in wasn't organized, too many so-called diplomats were jumping line while everyone was waiting in line. They should have their own line not to impede on other passengers that was also waiting to be served. We all paid money and there should be no discrimination because everyone's money should have the same value diplomat or not! If they want to give diplomats some special treatment then let them create their own check in desk and not treat other passengers some that are (elderly, some with children, pregnant women) making them stand longer in line than necessary just because people are jumping line 😡
It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.
Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis
The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.
Very basic service in business class. Mediocre will be the right word to describe them. Also, we arrived 8 hours late.
Flight was delayed for 3 hrs and there is nothing at the terminal except going back through security again. Food was offered but no vegetarian option
The worst experience ever, me and my little daughter suffered a lot on this trip. If there is zero or below-zero evaluation, definitely, I will give them.
Website for Egyptair Plus needs to be refined or go back to the old one...!
The flight was late 1 hr in amman with no ac
I lost my bad at Cairo’s airpor… it wasn’t shipped with me on the plane
Has upgraded from inside from leather sets to new version of touch screens ,,thank u
There is no respect or customer service whatsoever in Egypt airline extremely poor customer service never fly again. Find ticket with adjective airline. It’s like throwing money in the trash.
The plane was falling apart. Screens didn't work. My chair didn't work. My tray didn't work. It makes me nervous about the maintenance of vital functions for flight. The food is horrible. We never eat it.
Our flight was delayed for more than three hours due to mechanical issues. Please compensate.