Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$260||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "The crew on both legs of our trip were nice and accommodating."
Cons: "Vegan options"
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Cons: "Seats a bit cramped"
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "Efficient boarding and helpful flight attendants"
Cons: "I was sitting in a "Delta Comfort+" seat in an exit row. The extra legroom was nice, but the tray table was so far forward I could hardly reach it, and there was no armrest on the window side. The seat covers appeared to be heavily worn, with tears and padding falling out in some places."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."
Pros: "on time"
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Cons: "Need more legroom"
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
Cons: "Nothing was bad about the flight sorry"
Pros: "Great crew and aircraft"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "On time and very smooth boarding"
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."
Pros: "The boarding agent took the scattered seat assignments of out party of six and got us all co-located - of her own initiative. I really appreciated that."
Pros: "On time, new airplane and good entertainment system"
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Pros: "See above"
Cons: "See abo e"
Pros: "Crew was excellent, caring and personable."
Cons: "My seat's video monitor didn't work properly, despite crews attempts to reset it. Movie or anything was frozen at the advertisement. Worst part of flight was no ones fault--heavy snow conditions caused 1 1/2 hour back-up for de-icing. Only other complaint I also noticed on my last Delta flight--the volume on the captain's announcements needs to be turned up. Hard to hear much of what he said. His explanation of de-icing, and how it might cause an odor or even haziness in the cabin was very helpful so that I didn't worry when the odor happened. I do like Delta very much."
Cons: "Seating is too crowded"
Pros: "I liked that I had a vacant seat next to me."
Cons: "Small, narrow seats and way too cramped. Absolutely no leg room or much space to the seat in front. Terrible for a long haul international flight compared to other airlines. No free alcohol on an international flight!"
Pros: "Went really smooth enjoyed"
Pros: "IT WAS A GOOD TRIP AND THANK YOU"
Cons: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"
Pros: "I liked that I was able to go to sleep."
Cons: "When boarding I had no sets assignment which I never enjoy. It was 5 minutes to boarding, I still didn't have a ticket and the agent was quite rude when I inquired. In fact, for the majority of the time before and even during boarding he was laughing it up and chatting with ticket agents at a neighboring gate. Then I did board, the ticket was not clear what my boarding group was so I missed out on boarding early. When i get to my seat I have two people completely unwilling to move to let me into my window seat, but are all too eager to tell me to be sure not to hit them. This flight was after a long layover and after a long flight from japan and was a horrible end to an otherwise beautiful trip."
Pros: "The crew was great!"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Pros: "Nice stewards"
Cons: "Gate agents crabbie"
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "Inflight Wifi was spotty"
Cons: "boarding time, delayed for 3 hours"
Cons: "Flight was late"
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Cons: "Old plane No entertainment No place to plug in/charge devices."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
Pros: "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
Cons: "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"
Pros: "Flight was moved from Philadelphia to Dalllas...no problem"
Cons: "scanty food from Dallas to Porltand"
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Pros: "All connections-smooth"
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Pros: "No individual screens to watch. Get with the times for long flights !"
Pros: "It was all good.it was"
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Cons: "I don't know if I need to contact american airlines directly or what. But this is the 3rd flight that has been delayed with no reason given or for whatever the reason was tonight. Its obsurd. I booked a flight on Alaska Airlines specifically because american airlines had the issue of delays. Then come to find out, the flight WASN'T on Alaska...but its affiliate. It would be really nice to get some answers."
Pros: "We moved due to job change and American would not work with us to Change a reservation."
Pros: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Cons: "our flight was delayed, and no other options"
Pros: "On schedule and met all my expectations."
Cons: "No complaints."
Cons: "No complaints."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Pros: "Great crew is what made the short flight awesome!"
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Pros: "Nothing unexpected happened"
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Cons: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Cons: "Terminal at LAX requires a bus."
Pros: "Arrived 25 min EARLY for a change!"
Cons: "Cancelled and put me on a flight over a day later with no hotel voucher"
Pros: "Crew was nice including those helping with boarding. Smooth ride."
Cons: "Limited snack options."
Cons: "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
Pros: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."
Cons: "Again, seats are too close front to back."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Excellent as expected."
Pros: "Crew was great even on overnight flight"
Cons: "Horrible delays and reboarding and then none of the crew tried to make anything better. My flight attendant practically threw one of the cheap bags of snacks at me"
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "I appreciated full cans of soda."
Cons: "I tried getting on the stand by list on my phone web browser, but found out later that I was not. This process could be made much clearer and easier."
Pros: "The flight attendants were all super kind."
Cons: "My flight was delayed by three hours, but I understand that's not United's flight. Although, the airplane wasn't cleaned sufficiently. The tray next to me had crust on it from a previous passenger...it was gross."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Pros: "United always is superior to other Airlines once up in the air"
Cons: "We flew standby and United had problems with their first flight to Portand from San Francisco causing an overbooking situation. This the second time this year I have experienced this problem We literally were the last two people on the flight and it was very stressful as were meeting other family members to drive up to Seattle."
Cons: "I am 6' 5" and my wife is 6' and we are both thin. She had the middle seat and I had the window. There was not enough leg room and we were squeezed in shoulder to shoulder. This was for the flight from San Francisco to Portland."
Cons: "Our flight was delayed 3 hrs due to lack of maintenance of the plane and we had to all get off to wait for the next one. It was also overbooked."
Cons: "The refreshments should be better than a tiny packet of pretzels."
Pros: "Flight attendants were great, all smiles and very kind."
Cons: "The United staff at the gate desk were terrible. Very rude, unwilling to take care of customer requests or even try to show any customer service."
Cons: "It was delayed by 3 hrs"
Cons: "The flight attendant was rude to me while I was boarding. There was room for my carry on in the overhead compartment but she told me I had to keep my bag under the seat in front of me. There was also an extremely overweight person next to me, I couldn't lean back.I had to ride the entire flight on the edge of the seat stooped over. They should have made the large man buy 2 seats."
Pros: "Boarding, economy plus"
Pros: "The crew on this flight was maybe the best crew I've ever had in a flight. Extremely friendly and personable."
Cons: "Wifi and entertainment was not available I this flight"
Pros: "The flight crew apologized and kept everyone informed."
Cons: "The plane was having mechanical problems. Once it was determined that the problem couldn't be fixed it took the airline quite some time to locate a new plane. They should have started working to identify a new plane sooner. Ended up arriving in Portland after 3 am."
Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"
Cons: "Everything costs money on top of the tickets I purchased. To compete with other airlines they are going to have to start including food, baggage, and entertainment for free especially on international flights."
Cons: "My seat was changed within a half hour of my flight and I wasn't notified until right before I boarded and had to refresh my e-ticket. I wouldn't have waited for group 5, when in reality I was group 3. and then because of this I had to turn over my carryon because no room for group 5 carryons. Also I like to have an aisle seat, and was squished into a window seat."
Pros: "Lmnot full flight"
Pros: "It's helps when the plane has extra seats"
Cons: "No inflight entertainment that I could see?"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Seats were fairly comfortable"
Cons: "Only one free snack option and I don't like ranch flavor. A bag of popped corn is $4"
Cons: "The seats didnt have a lot or room."
Cons: "Why does it take 45 minutes to board a plane? Way too long."
Pros: "3 seats shared by 2 psgngrs. Clear window."
Cons: "Couldn't give me a 1st class upgrade for NO reason??? I said "Please""
Pros: "As a pilot i don't care about the food, never eat it. I care about safe aviating and that we had all the way down to minimums into New Orleans."
Cons: "Don't much like being treated like cattle, but compared to flying my own aircraft this is practically free and totally safe."
Pros: "I upgraded to first class, which made the flight much more comfortable. The crew were helpful and friendly."
Cons: "I avoid flying whenever possible, as it is generally not a pleasant experience. Boarding was a mess."
Pros: "vinyl not cloth seats"
Cons: "The "free" movie service offered did not work on the flight to or from our destination. The seats on United seem smaller than other airlines."
Pros: "See above"
Pros: "Once we finally got a flight, because this one was delayed too, it was nice. The crew were friendly and helpful and made sure I was comfortable. Boarding went quickly and I was happy to get moving."
Cons: "This flight was also delayed one hour."
Pros: "Thank you for using Boeing aircraft! Akong with being an American made aircraft,even the small 737 is so much larger and comfortable than the any Airbus, sure makes your flight more comfortable and user friendly with the necessary leg room and overhead luggage compartment. My girlfriend and I just took a flight to Hawaii using American Airlines, and we were disappointed to get an Airbus every leg of the trip. I am 6'4" and those Airbuses have no comfort side to side or front to back, and I always have to see my chiropractor afterwards. You can't even get small carryons into their tiny overhead luggage compartments. I have flown United Airlines before and remembered that most of your aircraft were Boeing, so I chose this trip with you. Very comfortable flight and I look forward to my return trip. I will continue to Fky United Airlines from now on. And thank you for the new safety instructions video. It catches your eye and keeps you paying attention, and has humor too. Thanks again everyone at United"
Pros: "Horrible Delay and inaccurate time updates.. they postponed for 4 hours while giving hope every half an hour"
Pros: "Loved the baggage options with carry on baggage. So convenient."
Cons: "The seating was tight in economy. Hard to stretch."
Cons: "This was the only flight on United this week that wasn't over-booked. Still, seats were small and uncomfortable."
Pros: "The seats in this old Boeing 737 are a lot better than the torture devices in the new airbus airplanes. The fact that the plane was not full meant there was enough room that the experience in coach was not literally painful as it had been on the Airbus leg into Denver from DFW."
Cons: "No food."
Pros: "Thanks for the upgrade"
Cons: "Thanks for the upgrade"
Cons: "Not comfy"
Pros: "Staff was friendly, boarding was smooth."
Pros: "The flight was fine - it was on schedule and smooth. It's Frontier so there is no entertainment or food."
Pros: "Comfortable seats and friendly crew."
Cons: "* Lack of information on what ended up being almost a one hour delay from the departing gate. * Sat on tarmac for 20-30 minutes waiting for a gate to open up."
Cons: "The payment for seat, carry on, luggage is ridiculous. Never again"
Pros: "Delayed. Lost bag. Horrible service. Hidden fees. Will never use Frontier again."
Pros: "Great price, picked my seat (extra charge but worth it), friendly and competent crew, on time and not one hassle."
Cons: "Food choices very limited, especially when compared to the adult beverages available. It was a short flight so not a starvation issue but a few more choices would have been nice. Bring your own snack!"
Cons: "Flight was delayed 2 hours to start. Airline refused to give a reason! Finally it was operations. Then first officer times out, another 2 hour delay and instead of being proactive and having a Captain standing by because he was heading to time out we had another delay. Frontier has terrible gate agents who don't care. My flight that was to arrive at 10:55 PM arrived at 3:30 AM so I lost a day of work, had to cancel a meeting and lost an entire day because of Frontier's operations? Sounds like a poorly run airline who touts being low cost who nickel and dimes me to death. I WILL NEVER come back."
Pros: "Flight was on time, boarding was efficient"
Cons: "Uncomfortable seating, too crowded."
Pros: "Not much."
Cons: "The cost of the carry on luggage was close to the same as the cost of the flight. I do not appreciate that level of surprise extra cost, as it was not highlighted at the time of purchase! When we decided to save $5 per piece of luggage and check our bags, the check in attendant threw our bags onto the conveyor belt haphazardly with little regard for what may have been in them. The seats on the plane did not recline and were very uncomfortable. I am very dissatisfied, and will avoid flying with Frontier Airlines in the future."
Cons: "Arrived well before the flight to check bag which I paid $35 (highest rate for check in bag yet-compared to other airlines). Took over an hour to check bag as there was one person checking bags at DIA. The other employee was assigned to the customers who had paid a premium fee. Many of the customers left the long lines and went to curb side to check their bags. When I arrived at gate, flight was delayed. I got on the plane and into my seat. Unfortunately, I was not paying attention and sat in 8F, not 8E. There was a woman and her daughter who came on late and they gave 8E to the daughter. Moments later a woman, came and asked me to show my boarding pass. I took out my phone but forgot I had switched it to airplane mode as we were due to leave. In a full flight, the woman (Robin), started telling me that I was on the wrong flight and that I was on the later flight. I couldn't bring up my seat assignment because I was frazzled and embarrassed as she insisted I get up and leave with her. I thought we were going out to check my assignment, but when I got out to the gate, I realized that the plane was leaving. Robin and the crew realized they had made a mistake and told me the only thing they could do was get me on the 10 p.m. flight out of Denver. Never have I been treated so poorly. All someone had to do was ask my name which did not happen until I was totally humiliated as I struggled to get off the plane and was out at the gate. I was reimbursed my flight and was given a check and a $15 voucher for dinner which didn't cover my dinner. I took the later flight and arrived home at 0100 a.m. My husband had to come home from the coast (2 hour drive) to take care of our dogs who were waiting for me to come home to feed them and get them out of the heat."
Pros: "The flight left on time and arrived early."
Cons: "I didn't like that I had to pay for a carry-on and a seat assignment. And then to find out when on board, that I had to pay for any snack or beverage. Good thing I had a water in hand. I had flown Frontier many years ago when I received good service. This flight was just transportation....not a service oriented flight to get you to return. Also, we waited for 1/2 hour at baggage claim for our bags to finally appear..."
Pros: "We arrived early!"
Cons: "The $20 in extra charges for the most uncomfortable seats ever. I was also never made aware of the extra charges for carry on items. At least be up front about it. Made my round trip ticket almost $100 more in fees."
Cons: "Added cost just to get a window seat, carry on bags, and all food. Won't fly them again if I don't have to."
Pros: "The attendants made sure every one was comfortable before the flight took off, after the doors were close the offered open seats to customers that looked a bit crammed. They were very accommodating. I didn't eat any food, but it smelled amazing. I would definitely suggest Frontier to any one flying I know I will be booking with them again."
Cons: "The chairs weren't the most comfortable, luckily it wasn't a long flight. Is a bit much for checked in baggage. I understand charging for extra luggage but the first checked bag should be complimentary."
Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."
Pros: "The crew was pretty friendly - friendlier than the other Frontier crews we had."
Cons: "Delay after delay after delay. Took us TWENTY extra hours to get home. Missed work and caused huge inconvenience to family and friends. Terrible airline, terrible experience."
Cons: "Plane was late"
Pros: "We got a great deal on the ticket price. Departed on time and arrived ahead of schedule. We were aware of additional price to check baggage and if we had a carry on - felt this was clearly stated when we made our reservation."
Cons: "Seats did not recline - depending on body size and height I feel some individuals could really be uncomfortable. Basically no frills but met our needs"
Pros: "The seating is extremely restrictive. The seats no longer recline. Seating arrangement is a charge item. Carry on bags are a charge item. In flight beverages and food items are charge items. The air in the planes is low quality."
Cons: "The stewards(ess) are bitchy because they are trying to manage very unhappy passengers. They constantly spout warnings to shut up, sit down and do exactly as they say or you will be taken off the airplane in irons by an air marshal. There is no comfort or piece of mind on a Frontier plane. We will NEVER fly Frontier airlines again!"
Cons: "Having to pay for my one carry on....which fits in overhead easily. I was told I had to pay because I also had a small purse...which constitutes two carry on pieces. This is complete Bullshit. My purse is not luggage. Added costs were over $60 to my flight. Ridiculous and completely misleading. Seats don't recline and they're super uncomfortable."
Pros: "I had never used Frontier as a carrie before but a change in travel required a last minute change and Frontier was the best option and price. Great website, flight crew, boarding process and for a no frills discount carrier, pretty comfortable, one position seat. It was nice to have room for my carry-on and my personal item in the overhead bins...due in large part to people not willing to pay the extra money for carry-on luggage."
Cons: "The price gouge for carry-on luggage ended up costing 2/3s of my total ticket price. I am glad I pre-purchased the carry-on since that was only $40. If you wait to gate purchase it's $60. Checked bags start at $35 so to get the zone1 boarding it was worth the extra 5 dollars. This is the only negative comment I have but it was also a positive and you have to expect something for a discount carrier so my 'negative' is more of advice than displeasure."
Cons: "The fact that they charge extra for everything - carry ons, seat assignments, any snacks - their advertised price is NOT their price."
Cons: "No complimentary drinks.. Everything including your carry on costs extra. Their prices are no cheaper than other airlines. Seats are not padded and don't recline. Worst airline ever."
Pros: "Direct flight"
Cons: "Very cheap and hard seats, pay for everything including carry ons, water, coffee and cheap food items. I will think twice about using this airline again."
Pros: "in Denver they held the plane"
Cons: "We had to change planes in Denver, when we should have had a straight flight"
Pros: "The crew was pleasant."
Cons: "The charge for EVERYTHING! Bags, boarding, seating"
Cons: "Charged additional fees at every turn. Even a "seat fee" was required to be allowed to get on the plane. So buy a ticket and fly, but until you can lie down in the aisle or stowaway in the toilet, youll be paying for your ticket 3 times or more. $40 "seat fees" $3 bottles of water"
Pros: "The crew was curtious"
Cons: "The delay was fine. It happens. The fees, however, are ridiculous. This company actually charges for water. WATER! I get that they are a cheaper flyer, but when you add up all the fees, I could have flown on Southwest"
Pros: "Fairly cheap tickets as long as you aren't packing anything but a jacket and don't want anything but water and don't want a seat assignment."
Cons: "The seats are crazy uncomfortable and don't recline. Felt like I was being asked for more money at every turn."
Pros: "Overall good."
Cons: "You pay for everything. They use to at least offer a small drink free. Short flight no entertainment. Luggage fee should go away when having only 1 suitcase. Maybe a small fee for additional suitcases."
Pros: "New seats were slim and yet comfortable and full in the seat. On time departure and arrival Price"
Cons: "No coffee? tea? really? Leg room minimal Tried to choose seat online but only responded if I selected one costing yet more. Only 1 carry on no matter size Not enough space to open lap top fully with small table."
Pros: "Flight was on time and the staff was friendly and helpful."
Cons: "We felt Frontier used the old "bait and switch" routine on us. We weren't aware to reserve a seat we had to pay an additional fee. We also were not informed that even one checked bag would cost us extra. Last, the baggage charge from Denver to Portland was $40 for one bag but on the return trip it was $30. Did we get ripped off in Denver??"
Pros: "No frills flying but it was fine. It was completely clear at booking and online check in that it costs for carry on bags."
Pros: "Worst seat ever. Discount flight not worth it."
Pros: "They surprised me at the counter with a 50 dollar carry on fee. It was complete chaos boarding more than usual. The flight was an hour late. The guy at the counter representing them and the attendants were rude."
Cons: "Canceled flight for weather. Stayed on line for 30 minutes to talk to someone who couldn't rebook me for a week and gave me a number for the airport desk so I wouldn't have to drive there but that number circled back to the one I just called, so I drove to the airport where no one was at the desk for an hour and again couldn't rebook OR give me a refund. Back home then for more calls. Entire trip was cancelled and ruined. Never have been treated like this by reputable airline where I could have been rerouted or offered a next day flight or switch to another airline."
Cons: "We were delayed 6 hours. I had to pay for my carry on and pay extra for my seat at check in."
Pros: "Boarded very fast. Got out at a decent hour due to boarding early."
Cons: "In no way should a carry on cost $35 and a checked back cost $40. I paid $150 plus the cost of my ticket to fly home for Christmas. I have always been a fan of frontier but will never fly them again due to how expensive it is."
Pros: "Friendly flight crew."
Cons: "Carry on charges are horrific. Having to pay extra for seating is ridiculous. Doubtful I fly this airline again."
Cons: "I wasn't expecting to pay for my carry on luggage piece."
Pros: "Newer plane. Seats have minimal padding. Storage area under seats is to small for my laptop beg to fit. This combined with the seats having less legroom made an uncomfortable trip. Note I am 5' 8""
Cons: "Add 2" inches between the seats. Improve pad in seat."
Cons: "We had to pay for are baggage 40 dollars for each bag I won't be flying frontier ever again"
Pros: "The fact that it was non stop"
Cons: "The part about the flight attendants turning into cabin cleaners at the end. It doesn't engender a lot of confidence that these people are professionals who would know what to do in case of emergency, and it is insulting to them. They are serving food and cleaning toilets? And who is to say what my own standards are? I never heard that part before and it was insulting to them and to the passengers. If you have to cut corners by not getting and paying for a professional cleaning crew, why would we believe that safety is a priority and that you don't cut many other corners for a bottom line profit. And what kind of creepy crawlers were we sitting in if the last passengers had the job of cleaning the cabin sprung on them in the end ? If this is our responsibility, give us some informed consent before we get on your plane. Yuck."
Pros: "The flight and the crew were excellent! Check in, boarding, crew service during the flight, and disembarking were perfectly handled."
Cons: "The fees for anything additional to the regular flight are enough to make me think twice about flying Frontier on a longer vacation. Also, I'm not overly tall, but I found the leg-room to be very lacking!"
Pros: "I love that the flights were on time, seating was very organized, and at no point did my connecting flights change gates at the last minute, everything especially timing was perfect"
Cons: "There are a million hidden fees. Once you check in you are then charged an extra fee to chose your seat in the flight (I thought my ticket was supposed to include that otherwise what am I paying for). Everytime you change planes you are charged the seat fee again. They even charge you $30 for a carry on. I also have never been more uncomfortable on a flight. Worst seats in the industry. Hard metal seats covered by a thin piece of leather. If you wanted to attempt to get work done good luck with your 6 inch flip down table. I have had more comfortable international flights flying coach than a two hour frontier flight."
Pros: "Even the premium seats are uncomfortable! Crew was very nice."
Pros: "Same as above"
Cons: "Same as above."
Pros: "Denver airport is fabulous. Nice 3 hour layover."
Cons: "wheelchair was not at the gate"
Airlines flying from Nebraska to Portland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights