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Top airline flying Neiva La Marguita to California
Scores according to KAYAK customer reviews
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Pros: "Seemed to be more leg room than I'm used to."
Cons: "Food reminded me of bad airline food from the 80's. None of the entertainment was available in English."
Pros: "Nice plane."
Cons: "My son's entertainment center did not work and tje crew could not do something about it."
Pros: "Non stop flight, the plane, and i got a good price."
Cons: "Food very low quality, the crew's attitude is very far from the ideal, compared to my next fligth on EVA Air."
Cons: "Removed battery picks I had as presents when they had travelled OK with me from South America through the US..."
Cons: "I did not received my luggage cost me 500 dollars in buying new cloths in order to attend the party I was invited to"
Pros: "Entertainment options. Not overly packed or overbooked like many American airlines. Tasty food and beverage options"
Cons: "Waited 15 minutes on boarding ramp. Small portions of food and drink. No intermittent services of liquids other than standard 2 meal services. No passenger control - people running wild."
Pros: "Departure and arrival were on time, the on board service was awesome!!!!"
Pros: "Good selection of movies, free exit row seats and extremely cheap fare"
Cons: "Unorganized boarding with extra security measures before entering the plane (opening carry on and patting you down), we were about 30minutes late, crew couldn't control passengers with kids (kids were running around the plane), horrible food and stiff seats (barely any cushion)."
Cons: "The waiting area was closed and it was shortly before the flight that it got opened."
Cons: "Time to wait"
Pros: "Excelent trip"
Pros: "Everything was easy, clean and an overall great experience. I will def be using this airline again. Highly recommend."
Pros: "The service, crew overall everything good airline"
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
Pros: "-free movies of good quality -good customer service and attention in checking in. -Good breakfast -comfortable seats"
Pros: "Seats, food, entertainment."
Cons: "The size of the seats no leg room."
Pros: "Before our flight, several people were called to the check-in desk. These were obviously frequent flyers because later we saw these individuals sitting in Executive Class. Felt a little jealous, because I'm not a frequent flyer, but it was nice to see how Avianca takes care of its regular customers. Everything about the flight was first class, even if I was sitting in coach. The staff were friendly and helpful, the plane was comfortable--a 787, everyone's favorite--and the food was actually very tasty: chicken breast with a delicious green curry/salsa, some rice, green salad. Water and juices were available in the aft galley in between the meal and light snack before arrival. The entertainment offerings were terrific. If I hadn't had such great traveling companions to chat with, I would have caught up on some new releases I had missed, or one of the classics--"Singing in the Rain," "Citizen Kane," and much more. I don't know how you could improve the customer experience. Great job, Avianca!"
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "Flight on time and nice attendants."
Cons: "That they would not allow me to choose a seat before 24 hours of departure because the "ticket was too cheap"."
Pros: "the whole crew."
Pros: "I fly avianca often and their service sometimes very, this particular time the crew was very professional and polite. We did good timing, but I do need to add that avianca has never been late to a fly I have taken, always on time. Food has changed, it used to be better and more generous but food in general on a plane these days is not the reason why you would enjoy flying."
Pros: "When Taca was managing it was a total disaster: Now under Avianca we experienced great courtesy from the crew, acceptable food and snacks, and prompt service. Taca took the prices to the ceiling and it was a shame to pay 900.00dls for a trip to El Salvador.to make it worst they threw peanuts and soda y our trays, which was poor second class service. It took us almost 10 years to return to Avianca/Taca. but now we are pleased. Definitely your best point is CUSTOMER SERVICE. ( pRICES STILL HIGH). tHANK YOU."
Cons: "VOLUME ON THE ANNOUNCEMENTS ARE TOO LOW, AND HARD TO UNDERSTAND BECAUSE THEY RUSH, CREW SHOULD SPEAK SLOW, PAUSED AND CLEAR ON BOTH LANGUAGES, ESPECIALLY IN ENGLISH SO TO MAKE IT UNDERSTANDABLE FOR ALL."
Pros: "Service was spectacular and the plane was almost new."
Pros: "It's just ok"
Pros: "The food they served for dinner was enjoyable."
Cons: "After arriving in San Salvador from San Jose, another passenger informed us that there was a flight departing for LAX at around 3:30 PM. Considering that our flight was scheduled to depart at 7:25 PM, we decided to ask the customer representative at the Avianca information desk if there were any open seats available on our flight home to LAX. She informed us that there were open seats BUT we would have to pay an extra $200 to board that flight. I have been on other airlines before and they have offered me the option to get on an earlier flight - FREE OF CHARGE. Considering I had bought my complete, round trip ticket for $435, the idea of paying an extra $200 for one leg of my journey seemed ludicrous! So I stayed the 6+ hours in El Salvador. Fast forward 6 hours and the desk agent at our gate announces that our flight is completely booked and they are offering $300 for anyone who will give up their seats. I am PISSED. Avianca knew our flight was overbooked and had the opportunity to take two passengers off the list and free up seats for the next flight! Instead, they chose to make us wait and delayed our flight. I do not understand Avianca's customer service procedures. Why would you not put my friend and I on the next flight when you know the next flight is going to be overbooked and possibly delayed? I'll I know is that if I can avoid flying with Avianca in the future, I will do it."
Pros: "Worth the price. Service , comfort, food and entertainment better than most airlines out there."
Pros: "It was awesome that movies and checking bags were free for the flight! That was something i did not expect:)"
Cons: "I had an original seat that I paid for, but because the flight was overbooked and oversold, i moved three times to different sections towards the back of the plane, in the end where my seat did not have electricity, light, or the tv working. I moved because there was a family that wanted to sit together, and that I completely understand, but what I don't get is why I wasn't told or given a seat of equal value that I Paid for. it was an 8 hour flight without light to read, no tv to watch and no music."
Pros: "Good Flight, good Food and great Entertainment"
Cons: "They Oversold the airplane seats, and put me on stand by after me buying this airplane ticket about 3 months before. They had me stressed out for the boarding part hoping for someone to give their seat and take a later flight."
Pros: "On flight home I had seat 1 c on my ticket so I went to coach to find 1c. I soon found out that 1c was business class !! It was wonderful sitting up there. My friend booked the flight and even she didn't realize 1c was business class. I had a wonderful flight back to LAX in 1c. The crew was special as well. Nelson made me feel special as well as rest of crews."
Cons: "way overbooked and put on stand by for no reason."
Pros: "787 seemed new, nicely appointed, FA's attentive, excellent selection of movies, Very smooth flight, cannot remember a smoother one, good landing at LAX."
Cons: "Poor check-in process at Avianca counter BOG, very slow attendant who seemed to go through the motions. Flight number changed twice, seat selection which was confirmed twice, was dropped at the end, forcing me to reselect seats located in the back of the plane. This was very annoying as I had kept abreast of all airline emails regarding flight number changes, and yet at the end it was for naught as my traveling companion and I were placed in different sections. The dinner was worse than usual poor quality."
Pros: "Muy buen viaje algo amigable el personaal"
Cons: "La comida mala t el entretenimiento malo"
Pros: "Buena atención"
Cons: "Asientos incomodos"
Cons: "Unfriendly crew staff."
Pros: "Excellent service"
Pros: "To begin with at the counter they are polite, they welcome us, in the plane so attentive, excellent service, we always fly with TACA now Avianca. I love flying with you guys."
Cons: "Everything was positive I have no negatives to share."
Pros: "I liked the convenience of the low cost tickets."
Cons: "I was misinformed to buy a one-way ticket for my grandma and had to buy her another one-way ticket in Ecuador for $450 before she could leave the country. Will never fly with Avianca Airlines again."
Pros: "Really impressive crew. They even served food and drinks on a commuter flight. Classy. I'll fly again!"
Pros: "The same comment that Lima - San Salvador flight."
Cons: "Same that Lima - San Salvador."
Pros: "Beautiful plane."
Cons: "Late, late late. They're always late. One or two more trips through the cabin with water would have been nice too."
Pros: "Everything was on time no hassel and a very good service"
Cons: "The flight was delayed 8 hours. with no accommodations for any of the passengers, my mother a 70 year old lady stayed there on the waiting area. the crew from Avianca couldn't help her to get to a more comfortable place. overall a bad service since they just announced the delay once the passengers were checking in. ever tho they knew about it hour before."
Pros: "On board entertainment was perfect, nice selection of movies and series. The crew was helpfull and the food was good."
Pros: "Excellent service, very professional"
Pros: "All was great"