Pros: "I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC"
Cons: "Improve customer services"
Pros: "very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK."
Cons: "Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed."
Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."
Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Cons: "Food in business class and more choice of movies"
Cons: "Great flight. Would have been nice to have on board wifi."
Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Pros: "Great food and crew"
Cons: "Seat comfort , WiFi"
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "food and crew service"
Cons: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Pros: "Nice seats in Business"
Cons: "2 hour delay"
Pros: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Cons: "The food, economy has no room."
Pros: "Movie selection is good and food is pretty good."
Cons: "Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it."
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "Have flown most carriers to Australia and NZ. Air NZ by far the best. I mean, I am flying cattle class, so its never going to be great. However, compared to the other carriers available, the seats are the most comfortable and have more legroom. If you can afford their sky couch, do so. Food is edible (and, to me, most airlines are not) and was nice to get WiFI all the way across for just a few air points."
Cons: "Would be nice if the seats had a foot rest, but this particular 777 did not. I have short legs."
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "staff was lovely"
Cons: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Pros: "Skycouch a MUST for long haul flights."
Pros: "Very friendly and helpful flight attendants"
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "The boarding process was efficient and the seat was comfortable enough for coach class across the Pacific. It was a definite bonus not having someone in the middle seat. The food was quite good, and I appreciated the ability to get snacks throughout the flight. The crew was efficient, the IFE is very good, and the entire experience was very positive. I will continue to fly ANZ internationally as often as I can."
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules."
Pros: "We made our connection, just barely."
Cons: "Faulty equipment presented as weather problems caused almost hour delay."
Pros: "Crew and plane are awesome"
Cons: "The flight itinerary as delayed"
Pros: "Was the same, everything allright"
Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."
Cons: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Pros: "Friendly staff Smooth boarding process Great entertainment system"
Cons: "temperature regulation on the plane was quite poor. Parts of the cabin were very warm and others were very cold and flight attendants had difficulty regulating the temperature. food was also quite bland."
Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "Excellent overall service as usual from start to finish"
Pros: "United Code share. Very poor boarding. Service is poor, food is poor. But compared to some US Airlines they are probably good."
Cons: "Well for every US airline. Improve everything."
Pros: "Fairly comfortable flight, good onboard entertainment. I liked the selection of movies and NZ tv programs. The food was delicious and I love that complimentary wine is served."
Cons: "My only complaint was in regard to the children's meals. We ordered children's meals ahead of time for our 2 kids. On our flight from SFO to AKL, no problem but on the return flight they only brought us one child's breakfast. I asked a crew member for the other one. She told us it would be brought over but never was. So my son had to wait until the regular meals were brought and have one of those. Not a big deal but it was a little annoying. Also, for the return trip dinner, they served delicious Kapiti ice cream with the adult meal but no ice cream with the kids' meals so my kids were super disappointed about that and my husband and I shared ours with them. Again, not a terrible offense, just a little annoying."
Pros: "Comfortable flight. Drinks were excellent including tea!"
Cons: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Pros: "Loved the new planes"
Cons: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Cons: "It is a toss up which airline has more uncomfortable seats, you or United. Leg room is not great and some padding would be nice."
Pros: "The cabin crew was friendly, helpful and good humored. The in-flight video and audio choices were outstanding. Meals were good but not outstanding."
Cons: "I suppose it is good marketing to make you walk past the amazing seats in business/premier class on your way past "Premium Economy" back to economy class on the Boeing 777 -- but it did make me wish I had a few thousand dollars to throw away on 13 hours of being pampered. Economy seats are pretty narrow. I am of average size and I was often bumping and being bumped by the passenger in the adjacent seat as well as by people walking up and down the aisle."
Pros: "Very attentive crew, layout, comfort"
Cons: "I enjoyed everything I wa"
Cons: "Would have been more exciting to land early if our gate was ready. Better to wait on the ground than their air I guess but after 11 hours on a plane the last thing you want to do is wait longer. Realize that's on the airport and not the airline, although there should be communication there."
Cons: "I was issued a ticket with a window seat as I had requested. However, when I boarded and sat in the seat I was assigned, I was moved because it turned out that the couple that was sitting next to me had purchased the seat so they could lay down. I was seated at another window seat, but it turned out the couple in that row had paid extra to have that seat empty as well. I was not only re-seated before the plane took off, but then I was re-seated THREE more times until finally being put in a middle seat after the flight was in flight. To top it all off, the plane was so delayed I missed my connecting flight to my final destination."
Pros: "Newer interior design, food was pretty good, entertainment system was touchscreen and had some nice new features, bathroom taps had a motion sensor (it's about time!), clean aircraft and modern led lighting."
Cons: "We had seats right next to bathroom doors. The design should make sure there are no seats in that location."
Pros: "Good house of entertainment and food was good for a short flight!"
Cons: "Nothing that stood out overall a good flight but I've had better."
Cons: "We were stranded at the airport for hours"
Pros: "Crew was very friendly and responsive"
Cons: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."
Pros: "Love the free WiFi. That was awesome and somewhat unexpected."
Cons: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."
Pros: "Very good service"
Cons: "More food choices"
Pros: "Facilities and amenities (WiFi, unlimited snacks, comfortable seat)"
Cons: "Gate agents consistently telling paxs to SIT DOWN if their boarding group hasn’t been called yet."
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Pros: "In flight entertainment was great"
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Cons: "Don't push a credit cards on us via in person brochures. I found it very unsavory."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Cons: "Our return flight was delayed over 4 hours and they didnt keep us properly informed and ahead of time . We were travelling with kids and it’s was stressful to keep them at airport for so long . They didn’t provide us with any dinner or meal vouchers either"
Pros: "Gabe me a free wine"
Pros: "the carry-on luggages were checked-in free at boarding to avoid chaos of the over-head bins space shortage"
Pros: "Friendly crew. Extra snacks and drinks were a big plus on a long flight."
Cons: "There were not enough people that checked their carryons, which lead to a long delay in boarding. Jetblue people should have demanded more checked bags to avoid a long delay in boarding. The flight was painfully long due to snow, which is understandable."
Pros: "Best food and entertainment availability"
Cons: "When we arrived from hawaii to SFO airport we had to exit in order to get our tickets for our next flight (SFO to FLL) and we had to go through security again for this reason. No one around to help, we even called from one of the airport telephones but no one answered."
Cons: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Pros: "The flight was smooth, efficient and friendly crew. For a 5hr flight, the snacks were very sparse."
Cons: "A full meal"
Pros: "Crew, plane, amenities"
Pros: "Leg room was excellent, staff was excellent, you did charge for headphones but I brought my own (it would be nice to be given a heads up before I arrived though just in case I did not plan on bringing any."
Cons: "The TVs did not work or did not work well. I am sure you have flown on other airlines and have seen how their map locator works or have seen how you can start and stop movies or shows. I know you are a budget airline but this technology exists and yall ignore that but I am unsure of the reason."
Pros: "The crew and ground staff were accomodating."
Pros: "The flight was comfortable enough once it got going after a 5-hour delay."
Cons: "Flight from FLL to SFO was delayed by 5 hours due to a technical issue with the plane. Upon arrival I received an apology email from JetBlue and a flight voucher. However, I will also be filing a claim with the airfare app to seek reimbursement for the enourmous inconvenience this delay caused."
Pros: "The delays were understandable as it was a snow storm. The crew was great."
Cons: "My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked."
Cons: "BOARDING WENT SMOOTHLY, FLIGHT ATTENDANTS WERE GOOD, FREE ENTERTAINMENT WAS GREAT, SEATS WERE COMFORTABLE."
Pros: "Smooth flight everything moved pretty timely"
Cons: "Check in was a little hectic"
Cons: "Delayed and departure time changed but wasn’t reflected until I was at the gate. They also changed my seat from the front to very back of the plane"
Pros: "Comfortable seating, great movies, courteous service."
Pros: "Excellent service as usual. I fly only JetBlue. Seats are comfortable and spacious. Crew is kind and professional. Best snacks and drink service. They make flying more comfortable."
Cons: "I had to gate check my carry on bag, which is one of my biggest traveling pet peeves."
Cons: "Hour delay on runway in Long Beach No gate in SFO so two rounds of buses to even get to the terminal Headphone port for tv was broken"
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "fee movies"
Cons: "couldn't find the movie that I started watching on my previous flight"
Pros: "Timeliness, crew courtesy."
Cons: "Chatty girl next to me on cell phone pretending to be a big shot. Our lite didn't work. Seemed like old, old plane rattling"
Pros: "Long Beach airport is super tiny and adorable"
Cons: "Monitor didn’t work. Flight was delayed 1 hour 15 minutes but boarded super early just to sit on the plane."
Pros: "Staff was great-- welcoming, professional."
Cons: "My audio plugin didn't work, and I spent the trip pressing it in by hand."
Cons: "Late departure; headphone jack on my armrest was faulty so I had to hold the plug in the whole time if I wanted to hear sound of movies; once we were at the gate in SFO, it took a good 10 minutes for them to open the door to let us off."
Cons: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"
Cons: "flight was delayed"
Pros: "Entertainment and timeliness of the departure and arrival."
Pros: "everything on flight was excellent!"
Cons: "at time of flight: the price!"
Cons: "Had to check basic backpack at the last minute because no overhead space. Unclear instructions as to where to pick it up on the SFO end, leading to further delays getting out of the airport. (Already landing close to 2am at the beginning of a work week - minutes count.)"
Pros: "Direct TV offered excellent list of channels."
Cons: "Movie list is outdated."
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "All the staff was super friendly and approachable. Seats were definitely roomier than united AA and Delta economy seats"
Pros: "The easy access to the terminals"
Cons: "The front parking structure is still under construction, but it is a nice walk from the second parking lot"
Pros: "Excellent service"
Cons: "Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow"
Pros: "I really appreciated the complementary choice of movies for the long transcontinental flight."
Cons: "better food"
Cons: "Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway"
Pros: "Avianca crew was great, flight was good."
Cons: "Colombian migration was polite and nice but i was held because my entry to the country did not appear in the system. I was told thar if things did not cleared, i would be fined for irregular entry."
Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."
Pros: "The entertainment and food!"
Cons: "Not having to wait 4.5 hrs due to mechanical issues :("
Pros: "Airport info was inaccurate. Sound poor"
Cons: "Flight was delayed"
Cons: "Delayed the flight by 7 hours and there wasn’t an available gate when we landed. We had to wait another hour to deplane"
Pros: "On time and efficient. Was a good flight, with comfortable seating"
Cons: "We waited for 5 hours in El Salvador airport"
Pros: "I received an upgrade to business, nice detail from AVIANCA"
Cons: "Flight delay nothing to sorry about, only 20 minutes"
Pros: "This was the second time I was flying on this flight and it was great. Crew was awesome on the plane"
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Cons: "People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared"
Pros: "Movie selection was good, power outlets were helpful."
Cons: "I'm 6'2 and there just isn't enough leg room to relax especially when person in front of you puts seat back."
Cons: "Storm during flight"
Pros: "Generous food and beverage. No 1st checked luggage fee."
Cons: "My nonstop flight was anything but. At the San Jose Airport I got one boarding pass, and yet was told the flight was not direct when I inquired to confirm. I did not like that I had to offload some of my belongings out of my checked luggage. This was especially inconvenient as I had to deplane in Guatamala and go through their customs and security procedure all to get on the same plane 3 not so easy to get to gates over. And me with a broken toe, you can see how this would be not fun especially because I did not have any boarding pass or other information even telling me what gate I should be boarding at. It was really a small miracle that another passenger found someone to ask and I overheard the gate #. Stressful."
Pros: "The plane is amazing"
Cons: "Crew was uptight and not responsive, food was awful and there was no vegetarian option,"
Cons: "Didn’t make the flight because our first flight was delayed. We arrived when our flight was scheduled to take off but instead of holding that flight for maybe 30 minutes so everyone with connections could make it, we had to spend the night in Bogota. At least we were provided with hotel and food vouchers but don’t see how that is cost effective or good service for the airline when holding the plane for less than an hour would have allowed dozens of people to make it back the day we were scheduled to."
Pros: "VIP Room"
Cons: "I always that had bought for 22:15 time they delay the fly."
Cons: "It was late and then I missed my connection, and an Avianca employee told me there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on. However, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "The staff in the Cali airport were helpful in getting a new ticket for me when I couldn't make my connecting flight after the initial delay."
Cons: "My first flight was delayed minutes before boarding in Cali, Colombia and I wasn't going to make my connecting flight in Bogota so I had to be given a new flight."
Pros: "Nice plane."
Cons: "My son's entertainment center did not work and tje crew could not do something about it."
Pros: "Service, food & comfort are unmatched! staff kind & professional. couldnt ask for more."
Pros: "Canceled flights and delays"
Cons: "Canceled flights and delays"
Pros: "The food was okay"
Cons: ". They left our bags in in Bogota and when I get to Miami only one guy to help everybody and when the extra how came they were very rude to the people who can understand how to fill out a paper work"
Cons: "Check in / drop off bagage. Waiting in line for one hour to drop off the bagage even though I did heck in online."
Pros: "Seats are great, food is delicious"
Cons: "Flights don't have wifi, entertainment selection is extremely limited"
Cons: "After receiving my luggage in Los Angeles, I discovered that they had broken the zipper of the bag and also the lock in the bag. They also took from my bag gifts I had bought for my friends (lighters with their name)!!"
Pros: "Very short stop in Salvador. Super convenient and on time"
Cons: "I was on last row ... couldn't put my chair back and the 1st flight from ny to Cali my chair was broken so I cldnt put my seat back also ... :("
Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."
Pros: "efficient flight, good/helpful flight attendants, arrived early, great flight"
Cons: "poor soft drink selection, mediocre food"
Pros: "Very efficient. On time. Competent."
Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"
Cons: "Screen didn't work properly"
Pros: "On time"
Cons: "The plane is too small"
Pros: "Like the non-stop flight. It saves a lot of time."
Cons: "I realize it is necessary but being one of the random security checks before boarding sucked."
Pros: "Services was Pleasant, good"
Cons: "Food could be improved and beverages option"
Pros: "Flight went smooth, crew was attentive"
Cons: "The seat's headphone jack was broken and it was difficult to recline. My seat numbers were changed on one flight and to other in the second part... Not expected"
Pros: "Departure and arrival were on time, the on board service was awesome!!!!"
Pros: "Flight was on time, crew was courteous and helpful"
Pros: "i like everything the price , the customer services the convenience of the schedule the luxury of the plains"
Pros: "The seats in business are comfortable. The food is good."
Cons: "The business area was almost empty so the crew was almost never present. It was not easy to get refills or to ask for something during dinner. My window shade was electric and did not work well, it was difficult to make opaque."
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
One of the crew member weren’t to pleasant
Cons: "Purchased food on board. Dry and unappealing."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Cons: "Bag drop agent was not helpful."
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Pros: "The crew was excellent."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "Great crew, snacks, comfortable flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Cons: "Not delay the flight for 3+ hours"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Cons: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Cons: "Not much food offered on a long flight."
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Cons: "It’s was the best flight in my life"
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Cons: "Seat, did not get upgraded"
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "I will know more on my flight back to my destination!"
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Pros: "Yes. Was excellent."
Cons: "They ran out of dinner selection options and beverages"
Pros: "See info posted on the previous request from review of flight."
Cons: "See above comment"
Pros: "The crew is what made the flight enjoyable."
Cons: "The food could have been better."
Cons: "Checking in was very slow - food should improve vastly !"
Cons: "All is ok"
Pros: "the flight attendant was great, he did a very good job."
Cons: "My lay over was too long. I originally booked with a shorter lay over and it was changed 3 weeks ago by Copa"
Cons: "The communication could have been better. If you have to add on 1.5h of flighttime due to an extra stop for refueling, you should tell the customer that information! Lots of people missed their connections, shuttle buses etc because we didn’t get that information!!!"
Pros: "Great crew, lay-flat seats in business made for a very comfortable flight back home."
Pros: "I was running late and they wouldn't let me pay to extend my flight so I missed the trip"
Cons: "Customers service, i didn't get meal the flight in. Also, i asked for seats away from the windows, and wasn't honoured."
Cons: "Entertainment options"
Pros: "The crew was friendly."
Cons: "The seats feel like they are made of a composite of concrete and bent metal rods. I couldn't get comfortable in the economy plus seats on the 7 hour flight from San Francisco to Panama City, and on the return trip, I was in first class...and the seat was uncomfortable there as well. It was like sitting on a concrete park bench for 7 hours."
Pros: "The flight from Panama to San Francisco was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Cons: "Copa Airlines"
Pros: "On time Orderly process Friendly/helpful crew"
Cons: "Recent movie selection was not as robust as other airlines but decent still"
Cons: "En Panamá muy mala la atención y muy despotas"
Pros: "Such delay in perfect weather condition and no mechanical problem .... is ridiculous. A crew change should be planned for and should not cause a delay."
Pros: "Crew was great, food was good, legroom ample in economy. Great value."
Cons: "Entertainment system was good, but move selection a bit limited."
Cons: "You sold me a return flight that I didn’t selected. Make make me to pay an other ticket to get back home."
Pros: "leg space. Still serve complimentary food, although mediocre."
Cons: "Hottest flight ever been on. Temperature felt like I was still in Panama the whole flight."
Pros: "Im requesting a refund."
Cons: "Copa airline is a terrible airline. Not sure how they still in business. The ticketing agents were extremely rude and show a great deal of careless towards their customers. I arrived had already checked in, i had no luggage i simply had a backpack and a carry on bag.She told me that my plane was gone 1.5hr before departure. She went in the system type customer missed flight. What she did was deceptive, unethical, and of course should be illegal. I still believe that flight was overbooked, copaairline had to cancel my previous flight due to the weather. When i contacted copa airline directly nothing they could do they said. I was advised by copaairline to wait 3-4 hrs to reactivate my ticket. I was told specifically by a gentleman that there was a flight boarding at 12am. I waited at the airport for about 8hrs to find out there wasno 12am flight that day. I cant make this up people, i have never in my entire life experience that level of stress and anxiety. I want my money back!!!"
Pros: "Inefficient, cannot get people where they need to be, cannot taxi. People from Panama are unhappy, rude, and terrible business people."
Cons: "Why were there two planes half full that left Panama for LA eat the same time...WTF is wrong with our ability to spend resources from the planet all at once and so wastefully."
Pros: "Crew were friendly."
Cons: "It’s nice that Copa feeds you, even on short flights. But every option was meat- there was no vegetarian option. (The site I booked through didn’t give me - or at least I didn’t see it- the option to request a special meal.) In this day and age, I really recommend they have a non-meat option. On another flight on this trip, I also asked for hot tea from the drink cart, and they said it was coming, and it never came."
Pros: "Everything was on time and since we didn’t arrive in till 11pm the food helped in not having to search for a place that was open. They served 3 small meals on a 7hr flight. Impressive"
Cons: "No complaints."
Pros: "Crew service was awsome"
Cons: "Luggage did not flight with me. Copa holded in panama."
Cons: "I didn't like, I didn't have the option to choose my seat."
Pros: "Nothing special."
Cons: "The plane was FREEZING. I was so cold and there were no available blankets. I've asked the flight attendant to raise the temperature and she said she'll do it but she didn't. I was still cold an hour after we landed and I left the plane."
Pros: "Movies were good."
Cons: "Copa crew at the boarding gate was non-communicative with passengers despite being 25 minutes past posted boarding time."
Pros: "Planes and crew"
Cons: "long wait to enter the plane due to 2nd security screening"
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "Absolutely nothing."
Cons: "Your call center, and your offices are so seriously deficient. I as assured by agent that I was assigned seats 5. They lie to your face. The problems are then at the airport."
Cons: "My first plane was delayed. Then the flight delay exceeded to where I'd miss my next connection. Then I changed flights once the connection was going to be missed and had a narrow margin to catch the newly assigned connection which was the last flight to town. The flight leaving SF was delayed to where I missed my last flight and had to stay the night in Seattle. It seems all of this could have been resolved if I could have gotten on an earlier flight, which I was trying to do since 4:00 that day. I didn't end up leaving SFO until 9:00 pm"
Cons: "We waited on the tarmac for an unusually long amount of time."
Cons: "i travel with copa every year, and for the last 2 years i have experienced problems with them. specially with the reservation and the luggage. I like to buy my ticket 3 to 4 to months ahead so i can reserve my seats in the first rows. When it is the time to do the web check in, they change my assign seats and separates us in different seats back in the airplane."
Cons: "You leave the plane hungry after 9 hours if you don't bring your own food. Overall food was scarce, dry and bland. My vegetarian food request was not taken into account."
Cons: "Meals Chatting and gossiping of crew"
Cons: "I was seated at an exist row at the window seat. The crew would not allow our row to stay seated at the exit row because she said we did not know Spanish well. Instead of finding us replacement of a window and aisle seats we had to take middle seats. She didn't even make an effort to ask if anyone would switch out. I wish airlines would train their crew to think out of the box style and practice customers service, which finds solutions and not state rules. In the end - people migrated to the exist aisle anyway (where we were seated) and made it into a bed."
Pros: "Friendly crew. Helpful."
Cons: "Media offering in the plane was somehow limited."
Pros: "I liked the modern aircraft, service, easy check in procedures..cost-free alcoholic alcoholic drinks were nice and the food served was tasty although there is room for improvement on the presentation (=appearance) of the meals served."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "I was bumped from an overbooked Copa flight and was offered another that would get me home at 1am (rather than 3pm) or an overnight stay and a flight the next morning. Instead of trying to find a way home from the airport (a 1+ hour ride) in the middle of the night, I opted to stay in Panama overnight. Copa put me up in a very nice Sheraton in downtown Panama City with a pool, several restaurants, a casino... They gave me $20 per meal I'd be staying for (lunch, dinner, and the following breakfast), arranged a shuttle to and from the airport, and, the best part, a $1000 voucher for future flights with Copa within the next year - enough for two more round trip flights."
Cons: "Communication was minimal or false. When I checked my bag, the agent told me that I was being placed on standby because of a weight limit on the plane. She assured me that the flight wasn't full and that I would absolutely get a seat. When I got to the gate, there was minimal information available, but about 12-15 people were on standby, including two families of 4 and 5 people. The agents were ill-informed and didn't immediately explain why so many of us were on standby and whether anyone would make it on the plane, or what the other options were for those who wouldn't make it on the plane. Eventually four or five people boarded, another few got moved to a later flight, and 6 including me were put up in a hotel. Betzy, a gate agent for Copa at Tocumen, was absolutely wonderful and so helpful and informative with all of this."
Pros: "Once I boarded the flight, everything was pretty standard. They had charging ports in the seats."
Cons: "Unlike other airlines like Delta or United, Copa doesn't ask people if they want to take a later flight for travel credit when a flight is over booked. They randomly select people who get pulled out of the boarding line, even though I already had an online boarding pass. They cite something in the fine print that says you can get kicked off a flight if you don't check in at the front desk with the gate attendants 90min. before the flight. Again, I already checked in and had a boarding pass on my phone. After getting kicked off, the service continued to be poor and they blamed those of us who got kicked off for being 'late.' All of us were there in the terminal well before boarding."
Pros: "Extra seating, leg room"
Cons: "We've had better crew consideration with other airlines"
Pros: "Movie and game options"
Cons: "No Wifi!! No food for purchase :("
Pros: "Everything perfect"
Pros: "The crew was friendly and helpful"
Cons: "In Panama City we had to go through a secondary security at the gate and had some of our belongings taken from us.. belongings that are normally allowed through security in the U.S... and because of this we had to have our fragile items put below with all the baggage and be sent to baggage claim.. which was extremely scary for us and frustrating. We were held inside the security of the airport without be allowed to leave to use the restroom, buy water or eat food."
Pros: "I like that my seat was comfortable and I had movies to watch"
Cons: "It was not clear on leaving the plain where to collect luggage"
Pros: "Everyone was friendly"
Cons: "First two landings were hard hitting to the ground. Kinda scary."