Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 8% increase in price.|
Average price round-trip
|$914||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Nothing to like"
Cons: "No entertainment, un friendly crew, terrible food"
Pros: "Food was good ."
Cons: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Cons: "Only two options for dinner is very few options."
Pros: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Cons: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Cons: "comfort, leg room, very crowded, overhead space jammed"
Cons: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Pros: "Spacious seats"
Cons: "Bag check process"
Pros: "Good on board service"
Cons: "Again delayed"
Pros: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Cons: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."
Pros: "Very Pleasant Staff!"
Pros: "I was flying business class so staff, food, etc was excellent"
Cons: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Pros: "Also poor this airline is overpriced"
Cons: "Long disorganized boarding process Old airplane"
Pros: "Short flight and they handed out chocolate"
Cons: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"
Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Pros: "on time and got us there on time."
Cons: "untrained staff waking people up no flexibility with ordering GF dinner late"
Pros: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Cons: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Pros: "Flight crew were courteous and efficient."
Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."
Pros: "i'd like services and the food"
Pros: "The service was great, the staff was very friendly and helpful"
Cons: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Pros: "Very little legroom, food was excellent"
Pros: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Cons: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Pros: "Not very much. At least the staff was friendly."
Cons: "It seems like they always sit me next to the bathrooms. If I'm paying that much for a flight, I don't really appreciate having hordes of people lined up for the bathroom, bumping me constantly. I also don't very much like the door constantly opening and closing, due to noise and the obvious smell. Furthermore, I sat next to a family with 2 screaming babies. Overall, 8 hours of agony. Not a good experience at all."
Pros: "good stuff"
Cons: "HAving to walk across the Zurich airport to buy a business class upgrade was bad. I just wanted to buy the upgrade at the desk. No need to go from terminal 3 to terminal 1. total waste of 20-30 minutes. Ironic that this happens to people willing to spend $'s of dollars for convenience and comfort. should be able to purchase upgrade ASAP with a smile at check-in."
Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
Pros: "The flight had a delay but managed to (partially) make up for it."
Cons: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pros: "Professional, courteous, friendly, timely service."
Cons: "Did not have to do with the airline itself, there were many many families with many, many screaming babies the entire flight."
Pros: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Cons: "Expired cheese. Loudest plane I have ever been on."
Pros: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Cons: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Pros: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."
Pros: "In general it was perfect. Chocolate from Suiss at the end of the flight is just amazing!"
Cons: "Because it was a long flight, we would have liked to see a bit more the staff passing around slowly, so we could have asked for water in the night. The seats were not as incredible than the first flight from Spain to Zurich."
Pros: "Only the crew was good"
Cons: "Ridiculous entertainment system - was impossible to watch a movie."
Cons: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Pros: "El espacio dentro de la cabina y la atención de la tripulación. Me informaron de la inmediatez de mi siguiente conexión"
Pros: "Seats are roomy"
Cons: "Selection of movies rather poor"
Pros: "Great flight crew, on time performance"
Cons: "Seats could be more comfortable"
Pros: "The crew was attentive and great!"
Cons: "We have been without luggage for 1.5 days. We are being kept in the dark and not getting any help from Swiss Air."
Cons: "I wasn't on it so I wouldn't know."
Cons: "No video screens at the seats or any entertainment."
Pros: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Cons: "Terrible seats and old.entertaineme.t system"
Pros: "All but the service"
Cons: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Pros: "Plenty of empty seats so it was much more relaxing."
Cons: "Seats are pretty crammed in (per usual) and on this leg of flight there were no overhead air flow things, so I couldn't get any air to blow on me. Prior flight did have them so I guess it depends on which plane design you are on. Air flow would be good on all planes."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Cons: "Boarding crew not very friendly"
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!"
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "Nice service"
Pros: "Crew, as always, excellent. The people of delta are what keep you coming back."
Cons: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Pros: "Crew was friendly"
Cons: "Food was not good"
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Pros: "comfortable flight"
Cons: "Delays due to Democrats not making deal"
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "Delta Comfort om commuter jet"
Pros: "Professional appearance of flight staff accommodating and sincete"
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Cons: "The fact that I sat on an airplane for over three hours due to a delay and couldnt get off"
Cons: "Flight was very bumpy for the first 90 min"
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Cons: "No individual TV. That’s hard with two little ones."
Pros: "Crew very friendly"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Cons: "Padding on seats are worn out. Very uncomfortable"
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Seats and crew were fabulous and the flight itself was very smooth ."
Cons: "This particular plane had no entertainment system whatsoever, big disappointment."
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Cons: "Delay and inoperative Sattelite TV"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "Customer services"
Cons: "No entertainment"
Pros: "Comfortable seating and roomy"
Pros: "Delayed and told die to Air Traffic Cintrol with ninproxtove means to resolve our delay. Poor customer sefvie at JFK...indifferent and lied to us."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Cons: "All the people I encountered who worked for delta were rude. I understand having a bad day, but everyone on two flights and 3 airports? Ive never seen a group of people be so unhappy about having a job. Will not fly delta again."
Pros: "Everything was great. Boarding agents time arrival clean planes all good"
Cons: "No shoulder room"
Pros: "The raw was empty and I could sleep whole 10 hours"
Cons: "Choice of movies and TV programs"
Pros: "Seat was very comfortable. Crew was great."
Pros: "One hour delay after boarding due to loosing our “slot”"
Cons: "very rude and extremely racist group. I will not fly them again."
Pros: "In flight crew worked hard"
Cons: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Cons: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Pros: "That we landed in the end"
Cons: "More communication to passengers when there are so big delays (almost 2 hours)"
Pros: "Flight time was quite good"
Cons: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Cons: "Free wifi"
Pros: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Cons: "long layover before my next flight to Chicago"
Pros: "Food, entertainment options, business class seats that lay flat"
Cons: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Cons: "We are late only 25 min (50% of flight - 50 min)"
Pros: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Cons: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."
Cons: "Checked baggage very expensive."
Pros: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Pros: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Cons: "The food was not edible"
Cons: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Pros: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Cons: "Hot tee was only offered after hot meal service not before."
Pros: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Cons: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Pros: "Flt was great - service was great"
Pros: "That is was on time!"
Cons: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Cons: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Pros: "Got to destination safe and sound and was thankful for that!"
Cons: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Cons: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Cons: "Long transit more than 12H without free accommodation nor meals"
Cons: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Pros: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Cons: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Pros: "The crew"
Cons: "The food and the boarding at Vienna airport"
Cons: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Cons: "Flight was cancelled and we weren't notified."
Cons: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Pros: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Cons: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Cons: "seats too cramped"
Pros: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Cons: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pros: "The food was excellent and the business class layout was perfect."
Cons: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pros: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Cons: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Pros: "Quick boarding and exit off the plane"
Cons: "No little foot rest , no blanket in the winter"
Pros: "in this case, nothing"
Cons: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pros: "Baggage in Riga was available the moment we got to the carousel."
Cons: "Passport control in Vienna was completely disorganized. This is not an Austrian Air issue. Look to Disney World for how to line up large groups of people. Yes, I know Air Baltic is low fare. I have never paid for water on a flight. At least the WC was included in the fare."
Pros: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Cons: "The food was bad."
Pros: "The flight was on time and the crew were very friendly."
Pros: "We left late but efficiently."
Pros: "Wonderful experience"
Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Pros: "seats are comfortable, boarding was fast"
Cons: "no choice of food, no entertainment"
Pros: "ThAt i left erbil"
Cons: "Just had issues with bathrooms not being clean. Ran out of soap in 2 bathrooms"
Pros: "Boarding process was very fast and crew were highly helpful"
Cons: "No entertainment in the flight No screen !!!!"
Cons: "Absolutely the worst flight and airport I have ever experienced. I will never travel royal Jordanian ever again!"
Pros: "The crew and the aircraft"
Cons: "More food and more toilets for the economy class"
Cons: "Flight was delayed 3 hours. They could improve on that"
Cons: "They must have minimum 2 main meals and the third sandwich. They must have drinks between the meals. They must tell the passengers what next when there is a problem."
Cons: "The flight was awesome. Keep the good work."
Cons: "Didn't think of something because the flight was awesome."
Cons: "Nothing staff was wonderful"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Cons: "Almost everything"
Cons: "my seat was broken"
Pros: "Flight was on time and the handling of the plane by the pilots was good"
Cons: "While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again."
Pros: "The flight was one time for departure and arrival"
Cons: "The flight attendants are unfriendly. Food is the worst ever comparing with all airlines"
Cons: "All good"
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Pros: "Good seat comfortable"
Cons: "The headphone jack and charging port were stuffed with something"
Pros: "Amazing exit row seat for free. Really nice crew."
Cons: "Bad headphones and small selection of movies to watch"
Pros: "Evry thing Time keeping Food Survice"
Cons: "No internet"
Cons: "Food was undistinguished, particularly breakfast, cabin was overheated and crowded, staff was too busy to provide timely service, to few toilets on the plane."
Pros: "The best airline I ever used! New planes and very friendly workers!"
Cons: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
Pros: "Good service and on time"
Cons: "The leg room is really small so it is a tight squeeze for tall people like us. Would only recommend for short flights."
Cons: "Although we were traveling together, the airline seated us separately on both flights. Going from Chicago to Amman I was seated in seat 16A while my husband was placed on the other side of the airplane in seat 17K!! On the ride back, I was in seat 13A and my husband in 30C!!!!! Prior to check in and during check in, I was informed that I was not able to select our seats, and that we would just have to arrange seating ourselves once we were on the plane!! A week prior to leaving Amman my husband called rj and talked to a representative who changed our seats."
Pros: "Very nice staff expert captains"
Cons: "Bording was not very organized."
Pros: "Good flight"
Cons: "Normal flight no entertainment"
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Cons: "I asked for a window seat and I have platinum card. I was told to check at the counter. The counter lady said there is no window seat available and the whole row of three seats was empty! As soon as I entered the flight it had an urine like odor through out the flight. I travel a lot in this airline and this is the first flight that had that odor. I will fly again and if that continues I will consider changing the airline."
Pros: "There was more leg room than I'm used to and I got to watch Lego Batman"
Cons: "Seats were declined during take off and landing. Kids were running around everywhere, one even jumping into my leg, and one, get this, was running around as we were landing. At no point did anyone say "hey, be a parent and keep your kids in check." The staff seemed kind of lazy and annoyed Just generally a mess of inconsiderate people and the crew not doing their job."
Pros: "New state of the art Dream line plane very comfortable and easy to sleep even in economy section"
Cons: "Food could be better"
Pros: "The plane was nice and clean."
Cons: "The food wasn't that good for me, the dessert was good. Not all the crew members were friendly with the passengers."
Cons: "Flight very late 4h it's to much"
Pros: "I like that we were able to board quickly."
Cons: "I didn't enjoy the way the flight attendants were treating there guest."
Pros: "Food and entertainment"
Cons: "People weren't sitting in their assigned seats. They resolved the issue by reassigning those who were last on the plane."
Pros: "The overall experience was great .. I felt the flight was smooth"
Cons: "The entertainment provided is just fine .. no variety of selection available"
Pros: "Pleasant crew and smooth flight."
Cons: "There was nothing I didn't like."
Pros: "Modern air craft"
Cons: "Poor service Terrible food"
Cons: "The delays"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Pros: "I loved the food - some of the best I've ever had in the air! There was a plentiful array of free movies and TV shows available for free. There was room to stretch out in the seats."
Cons: "I found the process of the layover in Amman to be confusing. Apparently, I could not get a free hotel for my layover. I tried to use the Crown Lounge as well but was told I could only use it (and pay to use it) during certain hours, which was confusing."
Pros: "The flight attendants were very helpful and professional. They assisted with boarding, serving meals and drinks in an efficient and courteous manner. Also, the entertainment system was excellent! New academy award winning movies and a great assortment of other movies available."
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Pros: "Schedule was on time On departure crew were courteous"
Cons: "Lack of cleanliness, the crew did not walk the isles to take the rubbish from the passengers They did not pass by to sell duty free goods It would be nice if they upgrade free of charge frequent flyer members to business class when there are empty seats"
Pros: "Great check in service, inflight and swift luggage claim in Amman."
Cons: "Not very considerate ground crew/handling staff. Appears they got a kick out of teasing the dog while in it's inclosure, both in Beirut and Amman."
Pros: "We got delayed 40 hours and it's not our fault!"
Cons: "Worst customer service ever. Qatar airways doesn't care about the travelers"
Pros: "On time schedule."
Pros: "Nothing actually"
Pros: "Crew was super nice"
Cons: "Don’t pack people in like sardines! Our seats were so close it was in humane! Also we were in the back of the plane and it was uncomfortably hot! Why are there no individual a/c blowers over each seat!! Because of the heat and the cramped seats had to keep getting up and standing in the back because I was so claustrophobic!! Miserable, miserable, miserable!!!"
Pros: "Crew was amazing"
Cons: "The food needs a lot of work"
Pros: "The crue was great. Food was great"
Pros: "The crew was very nice"
Cons: "Long delays, started in Las Vegas all the way thru to Athens"
Cons: "For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad."
Pros: "Seats were nice"
Cons: "Complementary water... It was a decently long fly not to offer anything."
Pros: "Comfortable seats"
Cons: "Inadequate frequency and quality of service by flight attendants, mediocre food, small portions at dinner service, poor responsiveness of seat controls, incredibly poor resolution and small sized video screen in business class. Nothing but candy and pretzels available for snacks between the long time between meal services. No separate jetway for first and business class passengers. Several hour delayed takeoff after boarding due to multiple maintenance issues and equipment failures."
Cons: "Taking off is too slow. We were late with our connecting flights."
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Pros: "The crew members"
Cons: "The food"
Pros: "The entertainment"
Cons: "Some crew members were not friendly"
Pros: "Customer service was awesome"
Pros: "Pilot was a real pro Cabin crew active and supportive The 787 was sparkling clean"
Cons: "There is no variety in the movies or shows The food is really average"
Pros: "Good enough room, and had personal screens to watch movies and TV"
Cons: "The layover in London was too short and we missed the follow-on flight due to the flight getting into London late and BA not getting us through the terminal rapidly."
Pros: "Crew professionalism and on-schedule."
Cons: "Luggage drop off took a while to complete."
Cons: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Pros: "On time."
Pros: "Food good! Crew friendly"
Cons: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."
Pros: "British airways allows a roller carryon and a personal carryon, even for this cheap flight."
Pros: "Service was excellent"
Cons: "Food was served cold. They came back later and offered it hot, but it was way later."
Pros: "The food was good"
Cons: "Because of technical difficulties, we had to get off the plane after having boarded so it left with 1h30 delay. That can happen to everyone though but that's not it. On the plane, after having paid for specific seats, the entertainment system did not work as well as the individual lights despite the crew knowing about it. When we notified them, all they said was "Oh! Someone should've told you. Sorry." The one in charge of the crew offered us champagne but never came back with it. So with my girlfriend, we spent 8 hours from London to NYC in darkness with no entertainment despite having paid for it. Finally, I've been trying to get in touch with customer service for 3 weeks now and I still haven't gotten a hold of anyone."
Pros: "cheaper pricing"
Cons: "no mention of visa entry to US when I booked my trip !! caused me all sorts of problems .... you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks"
Pros: "The seats were surprisingly comfortable."
Cons: "The service was kinda rude."
Cons: "The ground crew was very curt and non helpful. Apparently there was a rule that laptops had to be in the checked baggage. The ground crew could have been more courteous with passengers for whom this was a great inconvenience. In my specific case, the person checking me in labelled my bad "Long Stay" instead of "Priority" because they misread the instructions on the computer. The person would not listen to me and would not re-check his potential error....I fly British Airways all the time and that did not seem to make a difference in his demeanor"
Pros: "British AIT flight attendants are the nicest"
Cons: "The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs"
Pros: "Leg room was good. Direct flight to Europe."
Cons: "Old plane. Poor seat entertainment - TV was terribly old and outdated. No plugins at the seats. Seats were smaller than most economy seats. Food was pretty poor, and drinks were very small and not enough for a 10hour flight. Expected A LOT more from British Airways. This flight was poorer standard than many low cost flights. We have done a lot of traveling overseas and this was one of the worse flights."
Cons: "delay too long"
Pros: "The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room."
Pros: "The best ever and a flew crew that understands hospital."
Cons: "Movies were second rate"
Pros: "total very good. VIET NGUYEN"
Pros: "Great crew who managed brilliantly under the circumstances...."
Cons: "The aircraft was unbearably hot - crew member in rear economy member said it was 42 degrees at one point. Took almost 2 hours to get the back of the plane (where I was sitting) down to 27 degrees. Understand that temperature can only be reduced in small increments but why was the temperature on board allowed to get to 42 degrees prior to boarding?? The crew were brilliant, and hats off to them for working in such difficult conditions."
Pros: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Cons: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Pros: "Clean only immediately after boarding."
Cons: "1) Toilets too small 2) Toilets after first use by passengers, was not cleansed and toilet supplies like seat covers, etc not replenished 3) Not even enough toilets around."
Cons: "Couldn't even get a cup of coffee on the flight without a fee. Even on a short flight, you should be able to get water/tea/coffee..."
Pros: "Good information from the cockpit."
Cons: "The boarding procedure as chaotic...comparable to Calcutta 30 years ago.i suggest that you follow boarding procedures used by some US carries like Jet Blue or Southwest....after they"specials"have boarded then start loading by rows starting from the back of the plane. The seats are both uncomfortable and too close to the seat in front. NOT a happy passenger !!"
Pros: "Everything was ok."
Pros: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Cons: "no food, no entertainment system, no facility to charge cell phones."
Cons: "Wheelchair assistance was not provided to both the passengers , even though it was requested during reservation."
Pros: "exelant crew ans service"
Cons: "overprice for extra bag"
Pros: "Crew was awesome."
Cons: "Late take off."
Cons: "The plane is not comfortable. Especially the number of toilets is very small: only 1 (ONE) on each side in the touristic part. And it is on the flight London-Las Vegas (10 hours)! One has to go for taking some drink himself. Not enough drinking was suggested during the flight. The screen is very bad. No real choice of movies."
Pros: "- Pleasant and helpful crew - clean restrooms - quick and stress-free boarding"
Cons: "- Cramped seats - A bit uncomfortably cold at times even with the blanket"
Pros: "We enjoyed the entertainment on the flight. The crew was great too!"
Cons: "We were right in front of the restroom, closest to the back wall. We kept hearing the toilets flush and had to deal with all the people in line for the restrooms. It just felt a little crowded back there. Boarding wasn't ideal either. We were delayed 3 hours and couldn't get a confident update until we actually boarded. The only thing near the gate was a Starbucks that took cash only. That's more of a problem with the airport though. Overall, for an 11 hour flight, it was quite enjoyable."
Cons: "The food was not that good. The crew wasn't smiling at all."
Pros: "Service flight crw"
Cons: "Terribly crowded"
Pros: "Friendly efficient service"
Airlines flying from Nevada to Cairo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights