I was very satisfied with the service and plane condition
seats in business class not confortable although staff are very cooprative and friendly with passengers .
Seat is not as wide as it was before corona . Some of screen to are not functioning . Request variety food rather than many type of alcohols .
Cons: "For economy, maybe more variety on meals ?"
Cons: "It was ok"
Cons: "Having Christian music to listen to on the flight as an option"
Pros: "Very professional and helpful crew. Great entertainment."
Cons: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Cons: "The boarding could have been better."
Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."
Pros: "On time, chose the raw meal which was excellent."
Pros: "The quality of the food"
Cons: "The timing of providing the breakfast is too early"
Cons: "Had "summon the crew" light on for 40 minutes, no one showed up"
Pros: "I liked the Inflight entertainment and the crew were hospitable and courteous"
Pros: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Cons: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Pros: "The pre-boarding, courtesy extended, everything was good. No complaints."
Cons: "The long hop because of my age"
Pros: "Excellent service with very friendly staff. Everything ran so smoothly. For such a large aircraft I expected to have to queue up for boarding and exiting. No queuing, everything was so coordinated."
Cons: "There was nothing that displeased me on this trip."
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Cons: "Screens (for in-flight entertainment) kept freezing, not as much legroom as previous flights (BKK-DXB, DXB-SIN, NBO-DXB) on Emirates"
Pros: "Crew were excellent , very pleasant and helpful"
Cons: "Food was horrible , not much options for vegans"
Pros: "Nothing to like"
Cons: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
Pros: "Everything was well organized.."
Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Cons: "seats are way too narrow for such a long trip."
Pros: "Great as expected"
Cons: "Crew behavior was not up to the standard, need yo work on it"
Pros: "Staff was excellent. Food good. Great choice of movies."
Cons: "Bigger and more comfortable seats."
Pros: "Everything except food"
Cons: "Nothing as such."
Pros: "For emergency cace I cancel my trip can u return my mony Pack please"
Pros: "The service we received from crew was excellent"
Cons: "Actually we enjoyed everything about emirates"
Pros: "We landed ahead of time"
Cons: "Less legroom than A380 which became slightly claustrophobic at times. Meal choice limited they ran out of one choice fairly early in the service"
Pros: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Pros: "Comfortable seats, awesome entertainment and food!"
Cons: "Only 7kg for a carry on bag is pretty tight."
Cons: "Iwas unable to select vegetarian meal on webjet online service"
Pros: "Cabin crew, very professional"
Pros: "Nicely appointed aircraft. Crew not quite as friendly and professional as on first flight. Snack meal could have been a little more substantial."
Cons: "The boarding process was disorganized and confusing. Projecting boarding section letters on screen monitor might be clearer."
Pros: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Cons: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
Pros: "great ICE programming"
Cons: "very infrequent drink service and erratic requests response for drin ks"
Cons: "I watched only one movie, but the selection seemed good."
Pros: "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
Cons: "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
Cons: "food was as good as it usually is."
Cons: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Pros: "Excellent all the way."
Pros: "Very professional and very good in customer care"
Cons: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."
Cons: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
Pros: "Hospitable staff ,friendly and humble. Wifi availability .Great on board atmosphere and spacious and comfortable seats. Entertainment was the Bob. Ambience was classic. I loved your choice of wine."
Cons: "Nothing really"
Pros: "Your airline is always striving to be ahead of the game. You are ON TIME, friendly and efficient. If you fly where I need to go I will fly Emirats!!!"
The flight attendants were warm and had a great attitude. They were helpful and attentive.
Service was very good . Very helpful staff . Food is good . Thank you ! Seats are very congested. Flight was very noisy . Also, background music was very loud when we waited for take off .
Spacious seating was great! Food could have been better!
Everything was excellence and good
They did not let my uncle fly
Pros: "The crew was really nice and very attentive."
Pros: "From new York to Doha flight seats are not that comfortable."
Pros: "Everything was GREAT!"
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Pros: "Good service."
Cons: "Poor choice of entertainment."
Pros: "I really liked the service. Most of the flight attendants were very friendly."
Pros: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Cons: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."
Cons: "Flight delay by 4 hours!!"
Pros: "great entertainment system friendly staff"
Cons: "very cramped flight, even when just partially full light food for an 8 hour flight"
Pros: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Cons: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Pros: "Friendliness of staff. Cleanliness"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Pros: "Service was on point. The crew was very helpful."
Pros: "Crew were friendly"
Cons: "The flight was cancelled had to wait over a day for another flight, communication was poor,"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"
Pros: "Nice crews"
Cons: "No headsets to hear movies"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Pros: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Cons: "My seat is changed without my approval.thats disgusting"
Pros: "Crew Service"
Cons: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Cons: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pros: "Comfortable wide seats, good service"
Pros: "Excellent customer service"
Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Pros: "Food is palatable. Crew are acommodating"
Cons: "Many of the films have no English subtitle"
Pros: "Best airline in the sky"
Pros: "Overall flight was pretty good"
Cons: "Food wasn't as good as the other 3 legs of the trip (Houston-Doha, Doha-Kathmandu and Bengaluru-Doha) The hand rests on these planes didn't go all the way up making it less comfortable to be travelling on a 16 hour flight with a toddler."
Pros: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Cons: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Pros: "This plane had lots of room and was comfortable. The food was good and unexpected. The amenities provided was thoughtful and useful."
Pros: "Aircraft was new and good."
Cons: "Non Vegetarian meal was over by the time the service reached me."
Pros: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Cons: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Pros: "leaving airport"
Cons: "24H delay, no meals, no coordination, no communication."
Pros: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"
One of the flight attendants was incredibly rude. She knocked into me five times and never apologized once. She spoke harshly to several other people as well. Unfortunately, I did not catch her name.
Pros: "Food was good ."
Cons: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Cons: "Need more leg room. Cramped for 8 hours is not a good thing"
Pros: "Captain was great !"
Pros: "Seats super comfy"
Pros: "Swiss is always excellent"
Pros: "Very friendly and attentive crew. Clean plane."
Pros: "Baggage out fast Separate bus for 1st and business"
Cons: "Cabin was cold Seat not as comfortable as other business classes"
Cons: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Pros: "The crew was good"
Cons: "Place for the legs and better food"
Pros: "Really good flight. Clean,on time, efficient. Early arrival even"
Pros: "Punctual modern aircraft."
Cons: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Pros: "Great staff and air flight attendants"
Pros: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Cons: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Cons: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Pros: "i liked the food and the crew. they were nice."
Cons: "the flight was good. nothing to not like."
Pros: "Generally Swiss air was good"
Cons: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Cons: "My tv screen wasn’t working."
Cons: "I wasn't able to select seat before boarding"
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Cons: "Tight connection on Zurich."
Pros: "It's swiss. everything works. always."
Cons: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Cons: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Pros: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Cons: "Boarding was a little chaotic"
Pros: "Boarding was on time."
Cons: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Pros: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Cons: "not sure of where to queue for boarding for many people"
Pros: "entertainment was fine"
Cons: "The guy in front of me at the flight from Zurich to Newark..."
Pros: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Pros: "Its on time"
Cons: "They trick u, from one way the take ur carry on when u come back they say u have to pay for it. The person that were giving me boarding pass she was very mean she asked a guy the guy was tottaly stupid he was acting like he is the owner of swiss airline"
Cons: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"
Pros: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Cons: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Pros: "Overall product fine, food excellent"
Cons: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."
Cons: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Pros: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Pros: "The flight staff was so kind."
Pros: "smooth, professional, comfortable"
Pros: "Crew was great! Boarded quickly! Alot of movies to watch!"
Cons: "Communication was terrible."
Pros: "Professional Staff; best food on international flight ever."
Pros: "Attentive crew"
Cons: "Long wait for baggage at destination"
Pros: "Flight was cancelled. Had to sleep in Zurich overnight. Airline covered the hotel and dinner bill though"
Cons: "Next morning the flight was delayed . Lost time in Rome and a night in Rone hotel"
Cons: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Cons: "While waiting for boarding I overheard a young woman, who was traveling with several companions, screaming to her mother on the phone that she and her friends had all gotten bedbugs and were in agony! She was making plans to leave all of her bags in the driveway when she got home. I discretely let boarding staff know and was told there is nothing they can do about it. They also cannot change my flight, or my seat, in the event that I am seated next to the person with the issue. They did give me a bag in which to place my carry on before storing it overhead. But once on the plane, I realized that my checked bag would be thrown in with everyone else's. In addition, I had forgotten to preorder gluten free food. The airline had nothing gluten free to offer me on a prolonged international flight and did not even offer to produce any gluten free snack (peanuts? cheese?) to tide me over. My luggage is still sitting in my car awaiting a process. However, in the unfortunate event that it has come into contact with bedbugs it may be too late :("
Pros: "Entertainment was great. Staff and food was good as well"
Cons: "No room for legs"
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Pros: "Crew is amazing and friendly"
Pros: "Customer service as always"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Flight was late for one hour"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "Food and entertainment not applicable"
Pros: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Pros: "On time"
Cons: "Small air craft"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Great flight attendants and very clean"
Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Cons: "Delayed due to problem with the door"
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Every single detail was outstanding"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "Understanding crew, and a helping attitude"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "the staff"
Cons: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Left on time and got in early"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Pros: "I love that I was upgraded to first class!"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "Nice chairs with built in pillows. J"
I will never change airline company the best
Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good.
Pros: "Flight was on time and flying even with COVID-19 restrictions"
Cons: "Food was cold and bland, sack meals both the same."
Pros: "They were helpful"
Cons: "The entertainment services on the plane"
Cons: "Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover."
Pros: "Nothing. I was so disappointed with the whole experience."
Cons: "Everything. I paid a lot of money for this ticket. When I tried to check in yesterday I was denied. When I called the ticketing office, they explained that everything was fine with the ticket, and I would indeed have a seat, but I would have to go to the airport. I even asked them about the possibility of overbooking but they said that wasn't a risk. (I am Star Gold so I didn't think that was possible.) When at the airport they wouldn't give me a seat and they bumped me leading to many hours of confusion, a connection through Tanzania, and a loss of a night of sleep. And lots of stress. I know they de-prioritized the people who booked on Kayak. This was a miserable experience and unless you do something to fix this I will never use Kayak again."
Cons: "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
Cons: "The boarding and deplane process could be better for business class. Also the seats only have two settings upright and sleep. Several airlines have intermediate setting for meal/movie. To be 5 Star they need to keep up. The lounge (although large) could use better organizing. Too many people walking all around. Very limited space, if any, for a little quiet."
Cons: "The flight was delayed from Athens by 1.5 hours. Crew assured us we would make our connections. When we landed no info was given. No announcements made. We were forced to clear security again, even though just transferring and, after running to our gate, found the connection had left and the gate was abandoned with no one to tell us where to go or what to do. The lack of communication and information was appalling. Most people eventually found their way through the airport to a desk that booked them on a flight the next day. It was exhausting and the Turkish staff were unsympathetic."
Pros: "Flight was on time, great cabin crew."
Cons: "Seats and Food was not as good as it used to be."
Pros: "The food is the only good mentioned"
Cons: "Turkish airways is becoming delaying flights without any justification, that makes that every flight connection That I tried to make the laat two trips were lost , nobody tell you , unfortunately the poor client oriented services do not provide other alternatives, you as a passenger must be advising them how to solve your issues. Shame that they are loosing passengers based in their total lack of support"
Cons: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Pros: "Great service and staff"
Pros: "I like the comfort, food and the entertainment."
Cons: "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
Pros: "We didn't crash"
Cons: "Took too long. Build a transporter!"
Pros: "The food, when you get what you ask for, isn't bad"
Cons: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."
Pros: "Same as from London to Istanbul"
Cons: "Same as from London to Istanbul."
Cons: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
Pros: "Food on board"
Cons: "Every thing they did to me Not wanting to speak english Not willng to help at all and shaking shouders when I asked a question thier only english no english And showimg no regard to of my problem I tell you what if This airline wants to earn my bunness then they must know not all of us speak turkish And I they are noy wlling to speak english then let Them only do busniss whith Turkish people only I am beyond dessapointed"
Cons: "Headphones did not work for first half of flight. flight attendant was unconcerned. Very little legroom"
Cons: "Congested, the cabin crew did not give enough water. Did not walk cabin often enough m."
Cons: "Wish they used a large plane like the Istanbul to MIA one."
Pros: "Price, Price, Price"
Cons: "Keep going KAyak"
Pros: "Everything on the flight with the smooth running of the flight by the plight"
Cons: "The connecting flight from New York to Istanbul and Istanbul to Lagos Nigeria is bad time difference"
Pros: "Flight attendance service is great"
Cons: "Boarding process too complicated with several security check points make the travel more difficult"
Pros: "friendly crew and superior service"
Pros: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Cons: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Pros: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Cons: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Pros: "Great customer service, nice plane. Very happy overall"
Pros: "The Flight Attendants were really nice."
Cons: "You could not control your air conditioning and it was very warm in the front of the plan but cool in the back."
Pros: "very nice and friendly cabin crew that gives a great service. many new movies , music.. etc..very good entertainment! the seats are comfortable. the food was taisty"
Cons: "the bording took too long"
Cons: "I've flown Turkish Airlines for years, and in the recent months I've noticed the thing I really loved about them- their service, food and beverages, have gone down. The quality and availability isn't what it was 3 or 4 years ago."
Pros: "Movies, food"
Cons: "Crew was too slow at times especially during cleaning, fly took forever to depart and it was hot inside the cabin the whole fly... there was only one option for dinner by the time they went to my line."
Pros: "Entertainment options are good. Flight timings and boarding was generally very good."
Cons: "The foot rest in economy class is really uncomfortable for people over 5'10'' in height as it means we have less legroom, even if it is folded up, and can be uncomfortable to press against. Food is too much the same across all Turkish Airlines flights. I took 6 flights with Turkish Airlines in 1 week and got cheese sandwiches in every flight!"
Pros: "Crew was very nice"
Pros: "The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food."
Cons: "The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed."
Pros: "the flight and service were good"
Cons: "after the ooup d'tout there was a period of chaos and i had to stand in line for 11.5 hours straight to get a new flight boarding pass.l They could have maybe come up with a different system for this considering the 2 or 3,000 people who had their flights canceled. that was incredibly unpleasant...herded in like cattle for 12 hours with i don't know how many thousands of people trying to get a flight out. It was like being in a refuge camp."
Pros: "Very nice crew!"
Cons: "Very hot in the plane"
Cons: "The staff at Istanbul offices are mostly very rude and disrespectful. They don't care much about the customers and gave me and others a hard time. Racism also came out strongly and I wish they would assess situations before jumping into conclusions."
Cons: "Tough landing and strange turbulence"
Pros: "On time."
Cons: "Food. Entertainment. Leg room."
Pros: "Plane had more food space than the previous one"
Cons: "They always ran out of food options."
Pros: "I booked a round trip flight from IAD to NUE with stay over in IST. Try to make change flight date IST to NUE. I was told by the Turkish air agent to buy a new on way ticket from IST to NUE and use the origenal ticket from NUE to IAD and I did. The the nightmare begun when I try to get back to back to iAD. I was told my ticket was cancelled and have to buy new ticket. After 7 hrs exosting fight and inconvenience when they found out that I was not easily going to be hustled out $1100+ they finally reissued my tickets. During this time I witnessed how 10-20 customers old and young were being hustled for more money and some crying out of frustration. It was one of the worst experience I've had in my 45+yrs traveling experience."
Cons: "Customer service training. Mgmt must be involved in problem solving rather than sending customers to a phone both some of it that doesn't work to talk to folks that don't know what they're doing nor have the authority to mak decision."
Pros: "Love the "welcome aboard" Turkish delight. Enjoyed the pide sandwich snack."
Cons: "Offer water or any drinks instead of us having go to the kitchen area. Would be better to offer drinks in bottles instead of a glass. Also, bring snack offerings throughout cabin. I was traveling with 3 children. Could you think about offering food to the passengers with children first? This would help in getting them settled into the plane instead of waiting for their food -- which for them seems like an eternity."
Pros: "The Turkish Airlines Boeing 777 was beautiful. And so was the cabin crew and the service they provided. Entertainment System was fantastic. TA puts U.S. airlines to shame."
Cons: "My connections in Istanbul (which is huge) were a little chaotic and stressful. Most flights seem to be deplaned are boarded using transit busses - didn't really care for that - but the international terminal was pretty spectacular. Though there weren't enough places/outlets to recharge electronic devices and finding free WiFi was tricky - finally found some in a nice little cafe! Overall, I'd rate IST 4 Stars outta 5..."