Daily cleaning, installation of cabin HEPA filters on flights from Nevada to French Polynesia
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Scores according to KAYAK customer reviews
Pros: "First class seats are great and so is the service"
Cons: "Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal"
Pros: "The flight crew tried hard"
Cons: "A tiny amount of extra legroom. A 6.5 hour flight from seattle and I felt like I was in a tiny box."
Pros: "Comfortable seats for long flight. Crew friendly and helpful."
Cons: "Seat assignment available only at the gate despite online check in 24 hours before flight"
Pros: "Super professional staff. caring and sincere. Boarding was a breeze. Flight left on time and arrived early."
Cons: "Glad to have complimentary meal. Would have liked a non-meat choice, was corned beef, no! The seats reclined too far. The seat in front of me was up in my knees. It blocked the reading light. Position of head rest was centered at my upper back, just reaching my neck - do I sound tall? I'm 5'8"."
Pros: "Crew and mai tai were great"
Cons: "I would have liked an option to purchase a lei on the Maui side of the arrival. Also the seats were particularly uncomfortable coming from southwest even"
Pros: "Convenience of electronics utilities. Crew was very courteous. On time wheels up and down."
Cons: "Seat selection did not indicate "no window" and that the wall seat is obstructed by the emergency escape door hinge mechanism. As a broad shouldered male, I had to sit pinch shouldered for 6 hrs. That 1 seat on both sides of the plane should be eliminated. We did not receive a boarding notice 24hrs in advance. There was no notice to load the Hawaiian Airlines Entertainment app before boarding. Will not load after pushback or in flight. No movies or other entertainment available. :("
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "Pleasant accommodating flight attendants."
Pros: "Crew was great"
Cons: "how you purchase and the seating. ruined any good review that they would have received."
Cons: "1) No wifi 2) movies cost $9 3) screens don't swing out to compensate for reclining of seat in front of you."
Pros: "Crew was excellent. Flight was on time."
Cons: "Card only payment for snacks was rough because I lost my credit card at the airport before boarding flight. On a 10+ hour flight it was really difficult."
Pros: "Professional, on-time, good overhead space, courteous staff!"
Pros: "All the crew members are incredibly kind and helpful. They clearly havea plan and execute it well. The small amenitites likes breakfast, snacks and rum punch male the start of a vacation fun. Even the regular economy seats have plenty of riom compared to other domestic airlines. I'm usually a Virgin Airlines person but Inwas pleasantly surprised that 5 hours went by to fast and flawlessly."
Cons: "There was no entertainment that you didn't have to purchase. Even the games cost. I always bring my own entertainment so it didn't bother me much but it's not the best."
Pros: "Boarding was efficient. Flight attendants were helpful."
Cons: "20 minutes late on departure and arrival. Uncomfortable seats"
Pros: "They made frequent announcements when there was turbulence compared to other airlines!"
Cons: "Vegan food would be nice option because even non-vegans can eat it too"
Pros: "Large plane. Good hospitality."
Cons: "No vegetarian option for food. Pay for movies and TV."
Pros: "Staff is friendly. Planes are clean. Service is good"
Cons: "Flight was delayed due to mechanical issue. Thank"
Pros: "Free food and snacks very nice. Free cocktail before landing. Charger for phone at every seat."
Cons: "No free entertainment - had to pay for the movies"
Cons: "Flight delayed 5 hours. Missed conections. Lousy 10$ voucher. Poor service."
Pros: "We were able to upgrade our seating to first class which made all the difference in the comfort level of the long flight."
Cons: "The food was okay but could have been better. We had booked a separate flight from Kona to Honolulu and then took another flight from Honolulu to Papeete. The customer service agent in Kona was able to book out baggage straight through to Papeete which saved us the hassle of picking up baggage in Honolulu and checking it in again."
Cons: "The experience is all good."
Pros: "The Crew: excellent customer service! The Food: Top chef Sheldon nailed it! Newer model plane: Much nicer ride however the seat bottom was not padded enough"
Cons: "The seat bottom was my only complaint"
Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "On the flight to to Hawaii there were only Hawaiin movies available. Not a big deal and I still enjoyed watching LILO and Stitch."
Cons: "We picked seats online next to each other and got separated during check in with different seats"
Pros: "That there were complimentary meals and drinks"
Cons: "The infotainment system was pay for tv and only 3 episodes per show were available. Also the seats were uncomfortable"
Cons: "Food and entertainment"
Pros: "over all the service was good, having food from LAS to HNL was nice, but why not HNL to LAS?"
Cons: "So military gets 2 bags comp, but you have to charge them and have then find a gate attendant to reverse the charges, this is highly inefficient. Also in LAS they don't not open the Ticketing area until 2 hours before the flight, this caused a line and a crush when the gates did open. I mean we are told to arrive early to clear security but that is negated when we have to wait and hour just to get checked in and check our bags. Once again this was a highly enjoyable experience, which make these two ares stand out that much more."
Pros: "I returning flight was comfort wise much better than my departure, I paid again for the extra comfort seat and had much more space than on my departing flight."
Cons: "On my departing flight, I had paid for an extra comfort seat because no first class seats were available, and I was seated in a seat next to someone who occupied part of mine, I did not say anything nor so much care, as I'm sure they were much more uncomfortable than I was. The crew however, was quite rude. They felt the need to physically touch the passenger next to me to awaken them. I am not comfortable with people touching me. When it came time to store my tray, as I was sleeping, again they also touched me. Very inappropriate. Are usually fly Delta, and will continue to do so, as my experience on Hawaiian was very unprofessional and very uncomfortable. The space that I got on my departing flight for an extra comfort seat was not acceptable."
Pros: "Waffle waffle waffle!"
Pros: "Friendly and good service.."
Cons: "Not being able to enjoy flight with my huaband.."
Pros: "Agent at check-in was very friendly and efficient. Kudos."
Cons: "Could not check-in with mobile app (on iPhone)."
Pros: "I like the overall services that were provided to me going and returning , Hawaiian airline personnel are truly the greatest of the fleet. Mahalo"
Cons: "I miss the time when Hawaiian was the only airline that still offered inflight entertainment without charging their flyers."
Pros: "A passenger in the row next to mine needed medical care, and the crew administered to her needs without disrupting the comfort of the rest of us."
Pros: "The crew was great in helping us try to make our connecting flight after we realized we might miss it. They helped us tag our gate-checked stroller (which we had to ditch) and let us off the plane first. And the pilot notified the ground crew at our connecting flight too. Thank you, we made the flight!"
Cons: "The 1 hr delay in OGG caused us to nearly miss our connecting flight in SEA."
Cons: "The Honolulu airport is difficult to navigate, very confusing, and crowded (not your fault, I know, but airlines should demand more from the airport administration). The entertainment options under "complimentary" all required a payment, even the ones I watched for free on the first leg of the flight from Tokyo."
Pros: "I liked everything. The staff, the service, the menu, the food, the endless beverage"
Pros: "Worst hawaiian flight I have ever taken . Will not use them again ."
Pros: "Good movie selections"
Cons: "Hard time getting comfortable to sleep"
Pros: "Food is good."
Cons: "They broke my luggage at the counter in front of my eyes and did not even ask me if I wanted to put a claim. Luggage fees are not announced anywhere and THERE IS a luggage fee. When complaining that it was not said anywhere, the agent put my friend on stand by list and did not say anything... and finally, at the boarding gate, seats where available, no wait list! I booked a direct flight but because a restroom issue, flight stopped and 2-hour delay was added. any movie is the price a movie theater ticket $8! For an 11-hour flight, it could be free or at least few old movies should be available in the complimentary package."
Pros: "The staff, the free drinks and food."
Cons: "No free onflight entertainment and no wifi on the planes"
Pros: "Service meals and smiles"
Cons: "Just that my butt hurts long, maybe better cushion or a seat pad can be offered?"
Cons: "Why they don't give some free movies"
Pros: "I like the friendly people"
Cons: "Not much bad to say"
Pros: "Jennifer at the luggage department was exceptional made a bad experience somewhat tolerable"
Cons: "After boarding the plane and settling in, we were told to disembark because of mechanical issues. We then waited in the lobby sitting on the ground while they prepared another plan for us to depart. After a hour-and-a-half delay we finally departed but when we landed at LAX I discovered that they had lost my luggage instead of arriving at 9:40 and being on my way home, it is now 1 o'clock in the morning and I'm still not home because I had to fill out forms and deal with missing luggage. NOT HAPPY WITH MY EXPERIENCE!"
Pros: "Comfy without the middle seats being filled! Good entertainment and inflight wifi!"
Cons: "So over gold fish and biscoff cookies! I know with Covid it really affected meal service but Delta’s meal service is pathetic!"
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Cons: "We always board with Sky Priority but the agent took us off the line until Comfort Plus boarded. It was embarrassing to my husband and myself."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Cons: "Plane too small to have any on board entertainment"
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "comfortable flight"
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Cons: "Boarding is as usual chaotic"
Cons: "My lodge was damage and broken adn was new"
Pros: "Aircraft was clean."
Cons: "Ninety minute delay due to lack of rested crew preventing timely departure. No gate upon arrival at La Guardia LGA. Wouldn’t let passengers off after shutdown until all gate checked luggage was off the aircraft. Long bus ride around airport. Airport was a mess, with significant construction underway. Avoid Delta to LGA!"
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Not much"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "And arrived early, too.☺"
Cons: "Got in over an hour late. 140am"
Pros: "Good customer service"
Pros: "All wonderful."
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"
Pros: "Staff are nice, and helpful"
Cons: "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."
Cons: "Force me to take a bad seat"
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "No entertainment"
Pros: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Pros: "Refer to my comments about flight from Chicago to Minneapolis."
Pros: "On time,smooth good servive"
Cons: "So so food. Terrible delay leaving Beijing. Gatemoccupied in SEA."
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Pros: "I liked the free entertainment"
Cons: "The fact that I can't afford first class."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Pros: "The in flight entertainment was great with live tv and a assortment of current movies to chose from."
Cons: "Nothing at all"
Pros: "Landed safely"
Cons: "Last row of a cramped 18 row plane with seats that did not recline!"
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "Both the crew in the plane and the groundcrew were helpful. Particularly the people in Key West, in terms of finding our luggage and helping us get a taxi."
Cons: "Offer offer healthier food choices, and larger amounts for beverages, particularly water."
Pros: "amazing crew"
Pros: "Friendly, helpful and efficient."
Cons: "Almost had 3 people in a row...of people not in Same household. Luckily flight wasn't full so people moved around and made my row less crowded"
Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Cons: "Better customer service, no delays, respect for customers"
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Pros: "Early arrival and free upgrade!"
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Pros: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Cons: "Delays without updates, rude flight staff, lost baggage"
Cons: "Old plane No outlet No screen No USB Poor food quality"
Pros: "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
Cons: "Having to step down very steep stairs after an overnight flight and then board a bus whose driver is not sensitive to the fact that many are standing when he makes right angle turns. It was cool outside as well and all my winter clothing was in my checked bag. I had not known I would be exposed to the elements at the end of the flight. I could have been warned!"
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Cons: "We didn't fly Finnair. All of my emails said Finnair and then when arrived at the Finnair counter they didn't have my family registered. After some panicking, we were told to try American Airlines. That is who we flew with, not Finnair"
Pros: "everything ran like clockwork"
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Pros: "The free movies and plug in phone charger ..."
Cons: "No problems or worries from me"
Cons: "Unexpected layover in maine. Worst and oldest planes I have ever flown in. Absolutely no entertainment options or Internet from Amsterdam to san francisco!"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Pros: "Flight was good,"
Cons: "American (Alaska was a code share) did not tell us which terminal this flight left from. It was a sattelight terminal which required a long slow bus ride. Carrying luggage up and down stairs. The deplaning experience was such I would avoid the only nonstop to our destination."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Pros: "Normal flight"
Cons: "The flight was ,the plane was small. And I was charged for my baggage when I used my card"
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "the different sections of the plane made it feel smaller. Great food in flight along with the entertainment."
Cons: "it was a long flight, not enough movies to watch throughout the flight. Only dc outlets available which i wasn't prepared for"
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "Very good and safe"
Cons: "Everything was great"
Pros: "Easy bording"
Cons: "Everything was good"
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Pros: "The seats were very comfortable"
Cons: "The crew were not very organized or friendly. The food was very mediocre"
Pros: "With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch."
Cons: "Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me."
Pros: "Leaving united behind me, never agains"
Cons: "Using this airline."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Cons: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Cons: "Seating is very tight and amenities are nada."
Pros: "So kind"
Cons: "Wish everyone was like her"
Cons: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Pros: "Easy very organized loading."
Cons: "Really nothing"
Cons: "Flight was delayed by 90+ minuets"
Cons: "Very turbulent flight"
Pros: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Cons: "Small CRJ, so seats were smaller as expected. Short flight though."
Pros: "The crew was great"
Cons: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Cons: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Cons: "Every flight delayed 2 hours plus"
Cons: "Tight uncomfortable seating"
Pros: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Pros: "It was quick but full"
Cons: "The tv broke"
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "Thanks to your professional flight crew and ground crew."
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "I did like the everything was on the right schedule"
Cons: "the weather"
Cons: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Pros: "I was insulted by your staff. From Tech support to Face to Face Tech."
Cons: "I confirmed my flight. I had a 3 hour delay in CHI. Having a 90 minute drive and an hour flight. I decided to skip my first flight and just head to the connecter in CHI. My whole flight was canceled as a result. The front desk guy was smug and extremly rude. The Tech support and this representative offered 2 different "Facts" on what could be done. As a result I was forced to pay for a hotel and miss a day of work. All because I wanted to spend extra time with my family. I have nothing possitive to say about your product and as a business owner Im embarrassed for you."
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "It was a quiet and smooth ride."
Pros: "Did everything you scheduled and nice crew."
Cons: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Cons: "The crew workers attitude"
Pros: "It was on time And very convenient"
Cons: "Late take off and had to wait for ground crew when landed"
Cons: "They canceled my flight, lost my luggage made me miss events in my life on my vacation and only comped me 20$ food ticket which is nothing in an airport. And I was stuck in an unfamiliar airport for 10 hours waiting for a new flight through another airline. Oh and dod I mention the bag they lost for a whole day was 50lbs of fresh Alaskan seafood and yes it all was thawed.... I will never fly United airlines again."
Cons: "I wish there was more food included with the flight instead of us having to buy food on the plane, especially on a flight that was almost 6 hours long."
Cons: "Entertainment was announced, yet nothing came up when I connected with the United app."
Airlines flying from Nevada to French Polynesia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to French Polynesia
Masks required on board, masks provided on flights from Nevada to French Polynesia
Social distancing seating
Middle seats unavailable to book on flights from Nevada to French Polynesia
Testing for antibodies, testing for symptoms for flights from Nevada to French Polynesia
Waiving of change fees. Search flexible flights from Nevada to French Polynesia