Daily cleaning, installation of cabin HEPA filters on flights from Nevada to South Pacific
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Scores according to KAYAK customer reviews
Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Pros: "Efficiency, good."
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"
Pros: "Staff was polite and accommodating"
Pros: "Very good service."
Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "The crew were excellent"
Cons: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Pros: "Premium economy"
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "Best Inflight Service Best Inflight Food Best Lounge"
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Cons: "My Vegan meal was terrible."
Pros: "All went great"
Cons: "I liked all - end to end excellent service"
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "Crew, plane, punctuality"
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Pros: "Excellent crew service and entertainment."
Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Cons: "old facilities"
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "Great food and fantastic service"
Cons: "Needs more legroom"
Pros: "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
Cons: "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "On time departure and take off. Smooth landing."
Pros: "I love it"
Pros: "The crew was the best!"
Cons: "I wish food would improve in general on planes"
Pros: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Cons: "Food would have been better."
Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pros: "Crew was very friendly"
Cons: "Seats for its along way"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Crew was amazing"
Cons: "Nothing really"
Pros: "Crew was friendly."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Cons: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "The check-in for my first flight was great in Philadelphia."
Cons: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Cons: "They cancelled my trip"
Pros: "service, food and cleanness"
Pros: "Very comfortable wii sleeping compartment"
Cons: "The website is not easy to navigate."
Pros: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Cons: "It would be nice to have socks to put on for when I want to take my shoes off."
Cons: "Great staffs and food service."
Pros: "Short flight, seat pitch OK and food adequate. Good crew."
Cons: "Bus boarding always chaotic"
Pros: "Excellent service from the crew. Flight on time."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Over all great"
Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."
Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Pros: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Cons: "Am satisfied with the services but free wifi was not there ;-)"
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Cons: "A little crowded but still great service."
Pros: "First flight was okay"
Cons: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"
Pros: "The staff"
Cons: "I thought the flight was fine :)"
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Pros: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Cons: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
Pros: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Cons: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Cons: "Mashed connection"
Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."
Cons: "Selection of English movies could be better. Movies were very old choose from."
Pros: "Everything...quick board,friendly crew,nice flight, good food, in flight entertainment was good....just a really nice airline to go with"
Cons: "WiFi was very limited."
Pros: "The crew was helpful. Flights were on time."
Cons: "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
Cons: "You are a wonderful service"
Pros: "Very professional and helpful crew. Great entertainment."
Cons: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Cons: "Old plane - ACE - very basic movie selection."
Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Cons: "Best flight ever. Everything was perfect . Best crew ,"
Pros: "Crew was amazing really .. best crew you may have... sear very comfort, the ICE is very amusing"
Cons: "I haven’t received my bag yet. It’s been 4 days"
Cons: "Staff service was not good"
Pros: "Easy check in and comfortable flight. The crew are very helpful."
Cons: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Cons: "Had "summon the crew" light on for 40 minutes, no one showed up"
Pros: "Great quality food for a flight."
Cons: "WiFi did not work, ever. Staff could have been a bit nicer."
Pros: "For a 15 hour flight the crew made it comfortable"
Cons: "The restrooms were non functional by the end of the flight"
Pros: "We survived"
Cons: "Plane was cramped and old. We watched all of our luggage sit on the tarmac and told attendants who did nothing. Who knows when we will get it back"
Pros: "Business class setup Bar Staff"
Cons: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Pros: "Both ways there was no food of preference. Preferred juices are short. Especiallyif you are tired and want to sleep on their food serving time, you don't get any till next serving even if you are hungry. I woke and informed the team that I would collect later, but they claim empty and gave No way the entertainment is updated to the latest titles. Have 7/8 months old movies listed."
Cons: "Carry more food and screw sone new movies."
Pros: "Quality airline -new and clean plane with good seats and AV set up"
Cons: "length of flight...."
Cons: "Everything was excellent"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Cons: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
Pros: "Level of entertainment"
Cons: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Pros: "In every way this was an excellent flight."
Pros: "Nice ontime flight."
Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pros: "Almost $1400 value items were broken in my two fregile box/bag."
Pros: "Good seat pitch in economy and good entertainment selection."
Pros: "Great service all round and lovely staff on board! A delight to fly."
Pros: "Crew were very nice"
Cons: "Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old"
Cons: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "Great experience would Defo use them for our next trip."
Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."
Pros: "Dubai was fun."
Cons: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Pros: "Was a very average flight from Dubai to Kuwait nothing special."
Pros: "Selection of food, BIG toilets good service"
Cons: "The way the head phones was taken and the Blanket. It was rought."
Cons: "this experience with emirates was super duper bad. I was travelling to India as my dad had passed away that morning on 9/11. Bad service, no attention paid to the flight attendant button, water provided after 45 min....after 2 fligh attendants came by and said they would bring water. i provided verbal feedback and they were extra nice to me then...brought me crackers , chiocolates...etc etc...but it was just to calm me down. I went and got my own food from the kitchen area as I had a splitting headache, I was traveling to india as my dad had passed away on sep 11th morning. They gave me the same dinner mushroom and peas for vegetarian snack. Then they exchanged it after I had waited for so long. IT was just ridiculous servide and"
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Loved the space and comfort and friendly crew"
Cons: "I travel overseas 1 to 2 times per annum. I've always chosen flights based on economical costs only, and most times disappointed by the level of service, quality and overall feel. This time recently, I chose Emirates airline and was impressed by their overall offering. I'm now converted and will fly Emirates ALWAYS!!"
Pros: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."
Pros: "The spacious seats and the in-flight service"
Pros: "The extra seating space - made the long journey A bit more bearable and relaxing."
Pros: "Emirates has never disappointed me in service. They are consistent in upping their game in service and comfort to their customers. I have tried multiple airlines over the years to fly to India but nothing beats Emirates."
Pros: "CREW WERE VERY NICE AND FRIENDLY. EXCELLENT ENTERTAINMENT."
Cons: "BANGALORE TO DUBAI FLT WAS DELAYED MORE THAN 1HR 20MINUTES. ACCORDINGLY BY SERVING FOOD IMMEDIATELY AFTER TAKE OFF WOULD HAVE BEEN IDEAL. BUT WE GOT FOOD ONLY AT MID NIGHT. IT WAS TOO LATE."
Pros: "Yes seat is comfortable"
Cons: "The Food"
Pros: "Crew was helpful and super friendly."
Cons: "Breakfast sandwich needs to be better, not everyone likes pepper cheese."
Pros: "Reasonably priced"
Cons: "More cushioned seats"
Pros: "First class seats are great and so is the service"
Cons: "Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal"
Pros: "Nothing to note"
Cons: "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Cons: "WiFi....an outlet...."
Pros: "Super professional staff. caring and sincere. Boarding was a breeze. Flight left on time and arrived early."
Cons: "Glad to have complimentary meal. Would have liked a non-meat choice, was corned beef, no! The seats reclined too far. The seat in front of me was up in my knees. It blocked the reading light. Position of head rest was centered at my upper back, just reaching my neck - do I sound tall? I'm 5'8"."
Pros: "Everything was great."
Pros: "POG juice!"
Cons: "Entertainment--what entertainment?"
Pros: "The plane back to Portland wasn’t as hot as it was flying there."
Cons: "The plane was delayed and then after the delay we sat on the plane for over an hour before take off. No free movies anymore which is crazy to pay 5.99 per movie.i won’t fly Hawaiian airlines again"
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "I love the hospitality of Hawaiian Airlines...and they still serve meals!! It felt like the way airline travel used to be...Mahalo, Hawaiian Airlines! Your Aloha sets you apart from the rest."
Pros: "Great flight crew, very nice. Yummy food."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Pleasant accommodating flight attendants."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Pros: "Professional, on-time, good overhead space, courteous staff!"
Pros: "Flight staff was pleasant. Ticket agent at the gate got my mom and I a seat together closer up."
Cons: "Flight was delayed by 3 hours leaving Sacramento, I booked seats together for myself and my mom but when I checked in they had us across the plane from each other. In order to get seats together we had to move from row 17 to row 43. The plane was freezing."
Pros: "Boarding was efficient. Flight attendants were helpful."
Cons: "20 minutes late on departure and arrival. Uncomfortable seats"
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "Staff is friendly. Planes are clean. Service is good"
Cons: "Flight was delayed due to mechanical issue. Thank"
Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"
Pros: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Cons: "The experience is all good."
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "The Crew: excellent customer service! The Food: Top chef Sheldon nailed it! Newer model plane: Much nicer ride however the seat bottom was not padded enough"
Cons: "The seat bottom was my only complaint"
Pros: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Cons: "Food was so, so. Good food helps pass the time on such long flights."
Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "Everything was great. No complaints"
Pros: "over all the service was good, having food from LAS to HNL was nice, but why not HNL to LAS?"
Cons: "So military gets 2 bags comp, but you have to charge them and have then find a gate attendant to reverse the charges, this is highly inefficient. Also in LAS they don't not open the Ticketing area until 2 hours before the flight, this caused a line and a crush when the gates did open. I mean we are told to arrive early to clear security but that is negated when we have to wait and hour just to get checked in and check our bags. Once again this was a highly enjoyable experience, which make these two ares stand out that much more."
Pros: "I returning flight was comfort wise much better than my departure, I paid again for the extra comfort seat and had much more space than on my departing flight."
Cons: "On my departing flight, I had paid for an extra comfort seat because no first class seats were available, and I was seated in a seat next to someone who occupied part of mine, I did not say anything nor so much care, as I'm sure they were much more uncomfortable than I was. The crew however, was quite rude. They felt the need to physically touch the passenger next to me to awaken them. I am not comfortable with people touching me. When it came time to store my tray, as I was sleeping, again they also touched me. Very inappropriate. Are usually fly Delta, and will continue to do so, as my experience on Hawaiian was very unprofessional and very uncomfortable. The space that I got on my departing flight for an extra comfort seat was not acceptable."
Pros: "Waffle waffle waffle!"
Pros: "Friendly and good service.."
Cons: "Not being able to enjoy flight with my huaband.."
Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."
Pros: "Agent at check-in was very friendly and efficient. Kudos."
Cons: "Could not check-in with mobile app (on iPhone)."
Pros: "Same as the other flight"
Pros: "The cleanliness. No chaos."
Pros: "I like the overall services that were provided to me going and returning , Hawaiian airline personnel are truly the greatest of the fleet. Mahalo"
Cons: "I miss the time when Hawaiian was the only airline that still offered inflight entertainment without charging their flyers."
Pros: "The short flight and quick service"
Cons: "choice of movies was very limited"
Pros: "I liked everything. The staff, the service, the menu, the food, the endless beverage"
Pros: "Worst hawaiian flight I have ever taken . Will not use them again ."
Pros: "The chairs, meal, snacks, drinks,flight info on screen, & crew members"
Pros: "Service meals and smiles"
Cons: "Just that my butt hurts long, maybe better cushion or a seat pad can be offered?"
Cons: "Why they don't give some free movies"
Pros: "In terms of getting there safely, comfortably, and pleasantly, the staff and crew did a perfect job. The flight was smooth and was punctual which I appreciated greatly. I can always rely on Hawaiian in this regard."
Cons: "What I thought could be improved upon was the entertainment. Because it is such a long flight it would be much more enjoyable to have the option for at least a complimentary TV station and/or movies and shows. Delta has that option and it truly makes the experience significantly more enjoyable. I really enjoy flying with Hawaiian Airlines and if this detail is fixed I know I would enjoy it that much more."
Pros: "I like the friendly people"
Cons: "Not much bad to say"
Cons: "IFE not working properly"
Pros: "We've always enjoyed flying Delta and this trip had been just as nice as the previous ones we have taken through this airline."
Cons: "Our stewardess/stewards seem to be incredibly cranky on this trip and very unapproachable. They must have been having an "off" day I guess."
Pros: "Comfortable, clean."
Cons: "Flight was delayed two hours."
Pros: "Crew were friendlier than many other airlines"
Cons: "Nothing that I can think of at the moment"
Cons: "It was actually quite good, Delta is by far the airline to use compared with the other airlines."
Pros: "Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken."
Cons: "everything, never flying with delta again"
Pros: "Crew is amazing and friendly"
Pros: "Customer service as always"
Cons: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "The crew."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "At least free water"
Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Was gud"
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "Everything else was okay"
Cons: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
Pros: "On time"
Cons: "Small air craft"
Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Cons: "Delayed due to problem with the door"
Cons: "No issues. Smooth ride. Decent service."
Cons: "Everything was to my satisfaction."
Pros: "Every single detail was outstanding"
Pros: "Great movies...."
Pros: "Understanding crew, and a helping attitude"
Pros: "Training on delta app usage and being hospitable to injured customers"
Cons: "Timing and not providing accurate information; Phillip at Las Vegas airport was unaware of how to purchase and pay for a checkin bag via the delta app. I️ didn’t have a working card and then realized by the time I️ needed to check in that it was too late. 8 hours later I’m on a red eye flight for a guaranteed seat bc of being put on stand bye. I️ stay in Vegas for 1 night and my ankle swells the next morning and I’m unable to move my legs. Sent to the hospital and have been in Vegas since 11/20"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Cons: "All was well"
Pros: "the staff"
Cons: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "New plane with plenty of overhead storage space, on flight entertainment system has many options"
Cons: "pressure in cabin on decent was bad, my ears hurt (which only seems to happen on some flights)."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Overall great experience"
Pros: "Liked the selection of channels and movies."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Cons: "Food choices"
Airlines flying from Nevada to South Pacific have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to South Pacific
Masks required on board, masks provided on flights from Nevada to South Pacific
Social distancing seating
Middle seats unavailable to book on flights from Nevada to South Pacific
Testing for antibodies, testing for symptoms for flights from Nevada to South Pacific
Waiving of change fees. Search flexible flights from Nevada to South Pacific