It was a very comfortable journey. Everything was good and should be maintained
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Cons: "Transit time is good for way too tight"
Pros: "Extra touches and super pleasant and courteous staff."
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Cons: "Everything was fine."
Pros: "The service is exceptional!"
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Cons: "The desserts. The bun."
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Cons: "Poor service."
Pros: "The flight attendants were amazing."
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "business seats were excellent"
Cons: "all was good"
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "The service and the flight to and from Narita Airport."
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "All went great"
Cons: "I liked all - end to end excellent service"
Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Pros: "Great service with a smile and can do attitude"
Pros: "Friendly and approachable"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Pros: "To be able to bring luggage up to 30 kilo's"
Cons: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "Great entertainment"
Cons: "Overall great"
Pros: "Crew was awesome! Kind and funny!"
Cons: "The weather, but pilots did great despite it."
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."
Pros: "wasn't able to incline my seat..."
Cons: "being able to incline my seat..."
Pros: "The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment."
Cons: "Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible."
Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Pros: "slightly more roomy than most carriers"
Cons: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."
Pros: "Amazing crew. Airline was awesome .. seem less"
Pros: "This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep."
Cons: "Terrible customer service."
Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Pros: "On time"
Cons: "Late start of check in"
Pros: "Service and biz check in"
Pros: "the staffs and the boarding experienve"
Pros: "Best airline meal I have ever had in. 50 years of flying."
Cons: "The seating configuration in business class"
Pros: "Movie selection is good and food is pretty good."
Cons: "Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it."
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Cons: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Pros: "Air NZwas a good carrier"
Cons: "Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help."
Pros: "The flight attendants were great and the flight was on time"
Cons: "The seats were uncomfortable. I had a metal piece sticking on my hip from the seat or seatbelt, not sure."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "Crew was very nice. Allowed us to change seats within our section for more comfort. Good food. Loves the USB outlet at our seats."
Cons: "Seats near bathroom were very noisy"
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"
Pros: "Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules."
Pros: "Everything, space seat"
Pros: "Love the variety of movies etc available on every flight."
Pros: "Everything. Loads of leg room."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."
Pros: "Not very much"
Cons: "Cramped and squeezed in for a miserable flight."
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"
Pros: "Handsome, kind and efficient crew. Good amount of space in and around my seat. I was not cramped, although I was in the economy section. The plane interior was indeed nice. Power outlets (both USB and 110V DC) in my seat (I assume then, every seat had that). I fly few times a year between the West Coast and Europe and my overall flight experience on this flight I think was the best one I've seen in years. Food, quality and selection was good. Nice wines in economy. Sufficient number of clean, sufficiently roomy and well stocked toilets. The fare rate I was able to get was outstanding and contributed to the overall satisfaction. Even my neighbor, in the seat next to me was very polite, quiet and pleasure to travel with (though here New Zealand Air perhaps had less of an influence)."
Pros: "Maybe I'm use to subpar American airlines but I was pleasantly surprised by the good food, high functioning tvs, and pleasant staff."
Pros: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Cons: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Pros: "Great crew. Friendly and helpful."
Pros: "Seats, service"
Cons: "Wait and confusion. I n auckland"
Always a great experience with an Asiana flight
Cons: "Not hung; great flight, great service"
Pros: "The crew was awesome and extremely attentive! Thank you so much!"
Cons: "I thought everything went very smoothly!"
Pros: "It didn't crash."
Cons: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Cons: "The flight was very full, but overall; good service and on-time performance!!"
Pros: "Great crew, amazing food."
Pros: "FOOD WAS GREAT"
Cons: "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"
Pros: "On time, smooth landing."
Cons: "Food was so-so, a little too salty."
Pros: "Comfort flight with good entertainment, food and service."
Cons: "Flight attendants need to assume travellers do not know Korean."
Pros: "Already commented in the Hanoi to Seoul part. Sorry."
Cons: "Better/more snack options."
Pros: "Flight attendants were amazingly awesome !"
Cons: "Foooood Asiana airline foods are worst"
Cons: "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
Pros: "The aircraft was newer and more spacious than the long flight from LAX to Incheon."
Pros: "More or less the same entertainment selection, so I enjoyed the movies on this one as well."
Cons: "The seats were awkward - my body curved inward on the seat."
Pros: "After took off 5-6hours later very bad smalls comes from the bathroom."
Pros: "checking in at airport was quick and fast"
Cons: "Food quality is not good for the price of the flight ticket Food taste has gotten worse compare to before Drink selection is not enough. Movie selections were not enough and boring Sit is lacking a cushion Sit was broken and couldn’t have tilted back Ear phone outlet was broken and couldn’t get enough sounds People were changing sits or finding empty sits and self relocate their sits. Crews did not say anything. Some crew members didn’t speak enough english"
Pros: "Great airline staff, good food, smooth flight."
Cons: "Fewer movie selections than other airlines. Would have liked a small pouch of personal kit—toothbrush, eye mask, etc."
Pros: "Food was good, friendly service"
Cons: "Movies were not good, not enough selection"
Pros: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Pros: "The comfort of seats and leg room. Professional staff, excellent cuisine."
Pros: "Great friendly staff, good food."
Cons: "Both legs were late, the first nearly making me miss the next. Lost my only suitcase for the trips. Seats are really uncomfortable."
Cons: "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
Pros: "Kind and professional service."
Cons: "Food I like to have was run out so I had to eat whatever available."
Pros: "We actually got there."
Cons: "Terrible seats, no personal entertainment."
Pros: "Best attendants and gate agents ever."
Pros: "Service was very good, spoke English and the inflight entertainment was very good"
Cons: "Receiving Travel miles is only concern"
Pros: "After flight. No jet lag always a problem for me."
Cons: "All was good"
Pros: "food was ok but. sandwich was the worst i have ever seen."
Cons: "boarding was confusing."
Pros: "Entertainment and courteous crew"
Cons: "Food was OK not the best. Seats were very uncomfortable."
Pros: "Generally uneventful experience. Nothing bad happen. We had individual screen entertainment in economy. The bathrooms are nice."
Pros: "Food o utstanding for economy....a as good as air France Movies selection excellent"
Pros: "Great service, comfy spacious seats, decent meal service"
Cons: "Food was a bit bland"
Pros: "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
Cons: "Not applicable"
Pros: "Seats are comfortable. Food ok"
Pros: "Very good"
Pros: "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
Pros: "The plane crew was awesome"
Cons: "But when I did my check in it took so long because neither of the asiana staff knew the condition or policy of my quantas itinerary. I don't know if it was the system but they should have managed better the situation. At last they took care of it but lost so much time. Besides everyone got nervous and I felt a little uncomfortable."
Pros: "Enjoyed an upgrade to upper deck of A380-800. Seats were very comfortable and privacy of having single seat was excellent. Entertainment was easy to enjoy. Service as always on Asiana was also excellent."
Pros: "Everything was went well."
Pros: "Crew was greatest part of this flight, as they were very friendly and attentive. The bread was warm and tasty."
Cons: "Flight was 2 hours late departing; plane was old and did not have lie flat seats in BIZ; luggage was damp when it arrived; food was very bland tasting; entertainment system was not very clear and was difficult to control."
Pros: "Very good service"
Pros: "It's just cozy and wonderful. Thank you Asiana."
Cons: "Nothing that I can mention about."
Pros: "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
Cons: "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
Pros: "The configuration of two seats on the sides convenient when flying with a partner."
Cons: "Service effecient but lack warmth. Food choice limited, no vegeterian option ."
Pros: "The food was excellent when the steward decides to serve you."
Cons: "4 of 4 flights were all delayed and the in flight entertainment is very limited."
Cons: "Terrible customer service"
Pros: "Staff was good!"
Cons: "Food, entertainment, seats"
Check in counter in Vegas opened only 1-1/2 hours before flite The long line therefore was TIRESOME and UNCOMFORTABLE The people who sssist in the defective machines are not so helpful. They can be more polite.
Great service, loved the creative video explaining the safety protocols. Great that there was an entertainment option, loved that food was included in the flight and it was good food. Comfortable flight, everything was good
Airplane seats are very uncomfortable
Pros: "Yes seat is comfortable"
Cons: "The Food"
Pros: "First class seats are great and so is the service"
Cons: "Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal"
Pros: "PLane was clean, boarding went fast, meals and snacks were decent."
Cons: "The sound system was turned up too loud. Did not appreciate being bombarded with advertising on the entertainment system, on the Loud speakers as cabin crew hawked the company credit card etc"
Pros: "I will fly Hawaiian again."
Pros: "Super professional staff. caring and sincere. Boarding was a breeze. Flight left on time and arrived early."
Cons: "Glad to have complimentary meal. Would have liked a non-meat choice, was corned beef, no! The seats reclined too far. The seat in front of me was up in my knees. It blocked the reading light. Position of head rest was centered at my upper back, just reaching my neck - do I sound tall? I'm 5'8"."
Pros: "I liked it!!! It was on time in both directions, good food, nice staff etc...."
Cons: "I was quite happy with the flight."
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "The staff on the flight was great."
Cons: "Screaming babies everywhere."
Pros: "Great service and very attentive. Food was pretty good"
Cons: "TSA in Hawaii is horrible"
Pros: "Pleasant accommodating flight attendants."
Pros: "Crew was good and I had a comfortable flight"
Cons: "Boarding is always a mosh pit and needs to be controlled. Sandwich sucks"
Pros: "Professional, on-time, good overhead space, courteous staff!"
Pros: "Boarding was efficient. Flight attendants were helpful."
Cons: "20 minutes late on departure and arrival. Uncomfortable seats"
Pros: "They made frequent announcements when there was turbulence compared to other airlines!"
Cons: "Vegan food would be nice option because even non-vegans can eat it too"
Pros: "smooth arrival and department however the flight was delayed 30 minutes. Good selection of movies but need to pay for 11 hours flight. I was able to sleep most of the time as I was on overnight flight."
Cons: "Food - no option available - very basic and not tasty at all."
Pros: "The stewardesses were all extra attentive even with all of the young children on board."
Pros: "Staff is friendly. Planes are clean. Service is good"
Cons: "Flight was delayed due to mechanical issue. Thank"
Pros: "Service and food options were good. Just don't put mayo on the sandwiches."
Cons: "Bathroom in the main cabin did not flush with water. Plus it was littered. We had two seats together on the right side of the plane. Very tight. And then the woman in front of me reclined her seat making me claustrophobic."
Pros: "We were able to upgrade our seating to first class which made all the difference in the comfort level of the long flight."
Cons: "The food was okay but could have been better. We had booked a separate flight from Kona to Honolulu and then took another flight from Honolulu to Papeete. The customer service agent in Kona was able to book out baggage straight through to Papeete which saved us the hassle of picking up baggage in Honolulu and checking it in again."
Pros: "Very kind staff, hot food!"
Cons: "No free movies"
Cons: "The experience is all good."
Pros: "Good price, friendly crew, clean"
Cons: "Cabin was freezing cold, no blankets, food terrible, plane malfunction caused 1 hr delay; poor communication caused serious stress"
Cons: "Food and entertainment"
Pros: "Ticket agent walked right up to help me to speed up check in process."
Pros: "over all the service was good, having food from LAS to HNL was nice, but why not HNL to LAS?"
Cons: "So military gets 2 bags comp, but you have to charge them and have then find a gate attendant to reverse the charges, this is highly inefficient. Also in LAS they don't not open the Ticketing area until 2 hours before the flight, this caused a line and a crush when the gates did open. I mean we are told to arrive early to clear security but that is negated when we have to wait and hour just to get checked in and check our bags. Once again this was a highly enjoyable experience, which make these two ares stand out that much more."
Pros: "I returning flight was comfort wise much better than my departure, I paid again for the extra comfort seat and had much more space than on my departing flight."
Cons: "On my departing flight, I had paid for an extra comfort seat because no first class seats were available, and I was seated in a seat next to someone who occupied part of mine, I did not say anything nor so much care, as I'm sure they were much more uncomfortable than I was. The crew however, was quite rude. They felt the need to physically touch the passenger next to me to awaken them. I am not comfortable with people touching me. When it came time to store my tray, as I was sleeping, again they also touched me. Very inappropriate. Are usually fly Delta, and will continue to do so, as my experience on Hawaiian was very unprofessional and very uncomfortable. The space that I got on my departing flight for an extra comfort seat was not acceptable."
Pros: "Waffle waffle waffle!"
Pros: "On time, wonderful crew, enough leg room in coach"
Pros: "Blanket and pillow a nice touch"
Cons: "No dinner. And no free entertainment during the flight"
Pros: "Friendly and good service.."
Cons: "Not being able to enjoy flight with my huaband.."
Pros: "Agent at check-in was very friendly and efficient. Kudos."
Cons: "Could not check-in with mobile app (on iPhone)."
Pros: "Our flight crew on our side were nice and friendly. Very efficient with passing our drinks and food. Boarding was quick .and easy. Overall, it was a comfortable and smooth flight."
Cons: "The food left much to be desired. Biscuit only had cheese in it-not even bacon or sausage or for that matter, spam. It is Hawaiian Airlines afterall (no more free leis after you get off the plane either). I appreciated the individual movie screens but my touch screen kept freezing and I couldn't make a selection."
Pros: "That you fed us even if the quality was just fair."
Cons: "Cramped seating"
Pros: "I like the overall services that were provided to me going and returning , Hawaiian airline personnel are truly the greatest of the fleet. Mahalo"
Cons: "I miss the time when Hawaiian was the only airline that still offered inflight entertainment without charging their flyers."
Pros: "Flight attendants were kind and humble. Good food."
Pros: "I liked everything. The staff, the service, the menu, the food, the endless beverage"
Pros: "Worst hawaiian flight I have ever taken . Will not use them again ."
Pros: "Service meals and smiles"
Cons: "Just that my butt hurts long, maybe better cushion or a seat pad can be offered?"
Cons: "Why they don't give some free movies"
Pros: "I like the friendly people"
Cons: "Not much bad to say"
Pros: "A-330 was a great plane with excellent legroom. I will fly Hawaaian again."
Pros: "Everything was great"
Pros: "Hawaiian airlines is the best. I use delta often and they are good but hawaiian us superior. They should make their code share partners step up their game."
Ease of check in to boarding. Clean Aircraft. Food was of poor quality
Cons: "The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre"
Pros: "It was a great flight!"
Cons: "nothing, pretty much perfect!"
Pros: "Seat was comfortable, good movies, etc"
Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "the crew was very polite and professional."
Cons: "the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay."
Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"
Pros: "Comfortable seat. Great crew!"
Pros: "Excellent service!"
Pros: "I liked the movies"
Cons: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Pros: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Pros: "Comfort, service food and entertainment. What more can you ask for."
Cons: "Nothing. ]"
Pros: "Sharp good atention in counter"
Pros: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Cons: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Pros: "The selection of entertainment"
Cons: "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."
Pros: "Staff was very friendly"
Cons: "Headphone jacks are costume, could not use my own."
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Pros: "Flight attendants were excellent!"
Cons: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Cons: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Pros: "Met expectations."
Cons: "Things out of your control - time !!"
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Pros: "From the check in to the service on board was very good. Staff were polite and respectful."
Cons: "The food was small. There did not serve bread with the meal"
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "I thought the food was mediocre for business class"
Pros: "Food was good."
Cons: "Leg space was cramped. Parking was very far.food"
Pros: "courteous attendants"
Cons: "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."
Pros: "The enforcement of the quiet time to sleep on the flight. The excellent meals. The quality of the entertainment system."
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Cons: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."
Cons: "More than one hour delated"
Pros: "Wifi worked very well"
Cons: "Jave to pay for everything on an overseas flight"
Pros: "The crew of the flight were very sweet and helpful"
Cons: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Pros: "Very courteous and professional crews. Clean and comfortable plane. Pilots handled delay and weather superbly. Dinner was delicious."
Cons: "Dinner was great but could have used more snacks. Breakfast was ok. Movies were dated but okay."
Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Pros: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Cons: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"
Cons: "Watch out for checked baggage fees on short haul international flights. If you buy their saver fare, VA charges you $130 to check a bag at the check-in counter. Highway robbery in my opinion! Make sure you add a bag beforehand. Corporate greed at its worst."
Cons: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."
Cons: "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."
Pros: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Cons: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Cons: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Pros: "Flight crew were awesome! I got super sick with Bali belly and the crew did everything in their ability to comfort me."
Cons: "Sitting in the galley vomiting for 6h. Flight was completely packed since flights the day before had been canceled, but a full flight isn't really something you can complain about."