Air Tahiti Nui, American Airlines and Air New Zealand have waived their change and cancellation fees on flights to French Polynesia. Confirm policies on booking site.
An average nonstop flight from the United States to French Polynesia takes 16h 51m, covering a distance of 5006 miles. The most popular route is Los Angeles - Vaitape with an average flight time of 14h 25m.
The cheapest ticket to French Polynesia from the United States found in the last 72 hours was $370 one-way, and $523 round-trip. The most popular route is from Los Angeles to Vaitape and the cheapest round-trip airline ticket found on this route in the last 72 hours was $1,119.
American Airlines, Air Tahiti Nui & Air New Zealand fly the most frequently from the United States to French Polynesia.
Based on KAYAK flight searches, the most popular destination is Vaitape (88% of total searches to French Polynesia). The next most popular destinations are Papeete (10%) and Fare (1%). Searches for flights to Raiatea (1%), to Temae (0%) and to Maupiti (0%) are also popular.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Cons: I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive.Read more about Hawaiian Airlines
Cons: I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive.
Pros: The flight attendant in my section was very nice. I appreciated the extra snacks she gave me!
Cons: The main meal, a sandwich, was only ok. The food could definitely be improved.
Pros: Good experience overall
Cons: Having to pay for in flight entertainment on domestic route and small seats
Cons: Free movies and entertainment. Better food.
Pros: I like that you could watch TV, movies, or listen to music.
Cons: When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over.
Cons: My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland
Cons: No free blanket. No free entertainment.
Pros: I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)
Cons: The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time.
Pros: Rum punch with Hawaiian chips
Cons: Turkey sandwich
Cons: Most airlines offer free entertainment on long distance domestic flights as long as you bring your own headphones. This is a 5-hour flight. Why would Hawaiian Airline want to charge $7.99 for viewing a movie?
Cons: Seats selected at booking were reassigned to back of the plane.We were traveling with another couple, their reassigned seats were not near us. Very disappointing
Pros: They made frequent announcements when there was turbulence compared to other airlines!
Cons: Vegan food would be nice option because even non-vegans can eat it too
Pros: Friendly flight attendants
Cons: Expensive movie options
Pros: One of the worse flight experiences, if not the worst. The crew was indifferent and disrespectful to our dietary restrictions on a 5 HOUR FLIGHT! It’s worth noting that when I say “our”, I also refer to my visibly pregnant wife. We asked one crew member for water (WATER!) and were told they ran out. Moments later, the same crew member was passing out water bottles to other passengers. There’s much more to say about our flight, but if theses two instances don’t prompt a change, then the rest won’t matter anyway.
Cons: Did not like anything about this flight!
Pros: The extra touches that used to be normal and then every airline took away, like meals! Complimentary cocktail was a bonus too.
Cons: When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid.
Pros: After a turbulent flight, we made it to Maui!
Cons: The plane was freezing so I asked if there were any spare blankets. I was told they were $10. The crew also didn't do a safety demonstration at the beginning, which made the 30 minutes of rough turbulence all the more nerve-racking.
Pros: The flight crew was very friendly. The complimentary beverage and snack service were outstanding. They kept on coming up and down the aisles with water bottles to refill water. It was the easiest flight to stay hydrated on that I have ever been on.
Pros: We were able to upgrade our seating to first class which made all the difference in the comfort level of the long flight.
Cons: The food was okay but could have been better. We had booked a separate flight from Kona to Honolulu and then took another flight from Honolulu to Papeete. The customer service agent in Kona was able to book out baggage straight through to Papeete which saved us the hassle of picking up baggage in Honolulu and checking it in again.
Pros: The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight.
Pros: Our flights were delayed in both directions!
Cons: The long delays. Also we were seated st the very end of the plane and were not able to change seats.
Pros: Very kind staff, hot food!
Cons: No free movies
Pros: I am so happy you sent a survey! I have been wanting to sen a compliment to the women that was at the gate counter the day of my flight 11/30/17 flt 41. I watched her handle multiple difficult situations. In a severely stressful moment insane her handle with such grace and professionalism. She deserves a personal pat on the back and a raise:)
Cons: Customer service
Pros: Really friendly attendants
Pros: Let me think, food was free. Some of the staff was friendly. Glad was the flight was quick, because I don't think I could deal with that staff anymore than the few interactions I had with them.
Cons: Lets start with the boarding process. Its not organized and just a huge mess. This zone boarding thing is very old school and no where is there a screen saying which zone is boarding, you have to listen for the quiet announcement and hope you heard it correctly, because they only say it once. When on board, the staff I dealt with was having a bad day or something, because slamming drinks down on tray tables and cups in to a half full cup must be the norm. The passenger next to me mentioned that the staff was very rude to me, as I was pretty passive at the time. The seats are somewhat comfortable, but when the staff tells you not to lean back because the lady behind you doesn't have enough leg room, then whats the point of paying for comfort plus. The food may be free, but if you want some sort of entertainment, TV shows or movies, it isn't free. Everything must be paid for on this flight. You pay a pretty penny to get on these flights only for them to up-sell you on everything! This airline needs some major changes to staff and technology.
Cons: Food and entertainment
Pros: Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together
Cons: Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for
Pros: Everything else was great. Customer Service was amazing. Food was just good. Nothing fancy. Nice to have snacks also. Thank you
Cons: The delay was long-although because of traffic that morning I was late also, but we were 1hr 45 minutes late leaving.
Pros: Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch
Pros: positive, friendly staff
Cons: lack of ability to select seats from mainland to hawaii on both flights.
Pros: There was a female pilot
Cons: Staff was not friendly. Too many announcements. Food inedible.
Pros: Staff was very friendly
Cons: You had to pay for movies
Pros: We love Hawaiian Airlines. It is by far the best airline to get to Hawaii. Maui is my home so I fly to and from here a lot and have experienced many different airline companies. Do yourself a favor and fly Hawaiian.
Cons: The long wait to get through the TSA line as I was in a wheelchair. It took over 15 minutes to get a female attendate.
Pros: Surprise lunch with wine, gratis--like airlines used to be!
Cons: Too crowded, lousy food
Pros: Fun hawaiian theme to get you in the hawaiian spirit before landing
Cons: Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat.
Pros: The flight crew are friendly and helpful. Got to our destination on time, free hot meal and glass of wine was much appreciated!
Cons: I flew with Hawaiian 6mos prior and I had nothing but rave reviews. I should have figured free entertainment was a thing of the past, now you also have to pay additional for a blanket.
Pros: We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!
Cons: Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once.
Pros: Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting.
Pros: I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable.
Cons: I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane.
Pros: Very nice helpful people at Hawaiin airlines
Cons: There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!
Cons: The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23.
Pros: Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island.
Pros: I upgraded my seat while checking in and was satisfied with the amount of leg room I had.
Cons: While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast.
Pros: I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school.
Cons: I wish there was at least two snack services throughout the 5 hour flight.
Pros: I paid extra for a window seat. Didn’t get it. The plane was hot. The seats were uncomfortable. When we landed we were stuck on the ground for an hour waiting for a bus to take us to the terminal.
Cons: I wish I was on a different airline on the way home.
Cons: Slow boarding, not able to select seat in advance
Pros: They bumped me off they also told me I had no insurance when I thought I bought the insurance from him flight. They are talking to see if I can get on the plane for Monday at 1:30 so I'm still at the LAXM very upset when I thought I bought insurance I had a important business in Paris and then I was heading out to Iraq to our mission day so I'm very upset right now thank you is there something you can do to make sure
Pros: Crew was nice, fresh frangipani flower a nice touch. Seats in economy were BAD. No room and uncomfortable. Breakfast was nice fruit and the omelette was pretty basic
Cons: Legroom is tight and narrow..smaller than your average space in coach.
Cons: I have purchased the priority pass but it didn't work. Was very disappointed. I could have saved money by not purchasing it.
Cons: Very tight seating-uncomfortable. Crew was not very friendly
Pros: The crew was astonishingly good. I really was amazed with the whole crew sense of service and kindness.
Cons: Hard to say.. really
Pros: The crew's service, the food and availability of food and drink throughout the whole flight.
Cons: The cabin temperature, it was too warm.
Pros: Would definitely fly Ait Tahiti Nu again.
Cons: No complaints.
Pros: Service was Great, Food was good.
Cons: Coke zero was not complimentary
Pros: The attendants seem very happy to be where they were. Very friendly and helpful, everyone seemed in a great mood and happy to be with us. the only bad thing was they ran out of salmon before they got to us.
Pros: Very solid experience and comfortable
Pros: I was able to pick a seat with no one next to me and gathered 2 blankets and 4 pillows and sleep pretty well. I also appreciated boarding back to front and departing on time! Woo! TV Screens were new and updated which was also nice.
Cons: The movie selection was a lot of sad and intense dramas. A few more comedy's and light hearted films would have been preferable.
Pros: They board back to front which saves a lot of hassle with overhead bags and such and keeps things moving. I appreciated that all the flight attendants spoke French and English and were very helpful when I needed anything. My flights to and from Tahiti were both smooth sailing. My flight back was a red eye and was quiet so I was able to sleep most of the way.
Cons: Whoa. That food was TERRIBLE. I'm usually lenient with free airplane food but wow, I don't even know what some of it was. I my second meal looked like fish and turned out to be pork (I think?). They also only came around with the beverage cart once in the 8 hour flight (just before our first meal); I had to ring my call button to get water. The plane was pretty dated as well. I've seen worse but the screens were dated and all of the movies were fairly depressing. First, I'd suggest a couple more comedy's or rom-coms. Even a couple extra family friendly cartoons would be preferable to all the war/drama/dark options. Second, I'd suggest having the movies on demand rather than play one after another where passengers have to scroll through channels and keep catching movies part way through. A simple solution would be to have WiFi and streaming on flights which was also not available. This should be expected with international flight and would allow for on demand movies and music rather than the dated system currently in place.
Cons: Location of terminal.
Pros: The crew was super friendly and food was good. The leg space was decent also, always an important factor for tall people on long flights
Cons: The boardin required a long walk to a remote terminal and then quit a long drive to the plane
Pros: Entertainment options
Cons: Seats very thin with little to no cushioning. Seats way too close so that when a seat reclines in front, you wind up almost chewing on the seat in front. My seat was broken and did not recline. Should receive some compensation for this
Pros: Easy boarding in Bora Bora, & speedy arrival in Moorea
Cons: High cost to make any changes to a reservation
Pros: Nice crew. I liked the packers of socks, earbids and mask.
Cons: The entertainment system was a little outdated. Movies should be on demand, and no tv was offered.
Pros: Faa’A International Airport is NOT air conditioned and there can be long lines in the check-in counter for economy class. If you are flying Business Class, the VIP Lounge is a must. It is the only air conditioned room at the airport.
Cons: Food was mediocre.
Pros: Comfortable airline, good food, friendly service. I would take it again.
Cons: I don't know if this is representative but we were late both ways (2 hrs and 1 hr). Differently from other airline I've used to do this trip they don't go and offer water during the flight. You can go to get some drinks yourself of course but this is not always easy when your neighbor is sleeping.
Pros: The crew was pleasant enough.
Cons: We waited in a shuttle for 30 minutes to be transported to the plane. We then had a three hour delay on the tarmac. Were not once offered water or refreshments during the 3-hour delay, and were only given two brief updates. During the 8 hour flight, refreshments were offered only twice. The food was ok - not terrible, not great. By the time they got to us (row 27), they didn’t have both meal options available. We took what we could get. And, all this after paying $1500 per person for our economy seats. I can fly LAX to Bali for 1/3 the price.
Pros: great options for entertainment.
Cons: The plane food was horrible.
Pros: Seats were comfortable for an eight hour flight. We slept most of it attendants were courteous and professional
Cons: I didn’t like the orange marmalade breakfast. We don’t eat pork ham was on the omelet
Cons: The flight was delayed, the food wasn't good at all, because I was traveling with a cast on my left foot I asked for a front seat a week before my flight and when I asked at the counter at the airport they say that they wouldn't be able to give me a front seat, the lady at the counter wasn't nice at all, she didn't help and it felt that she wasn't trying to help me or to manege any other solution.
Pros: Very kind and helping crew ! Love they positive attitude and energy
Cons: Food need to be improve - especially for people who don't like or eat meat
Cons: Better food selection, especially for vegetarians. Also, get gingerale!
Pros: I liked the staff.
Cons: Leg room was dismal. Food was not great.
Pros: It was a very easy and fast check in. The service was super nice, beautiful and very professional.
Cons: That the flight was over already
Pros: We enjoyed everything about our trip. Easy to check in. (no on line check in available but no problem). The crew was very professional. The food was very nice. The entertainment was good with enough variety.
Cons: No complaints come to mind
Pros: That i didn't have to pau for alcohol.
Cons: I thought I was going to be greeted with something as we walked on board. The video definitely makes the plane look a lot bigger.
Pros: The crew was incredibly positive, helpful, and cheerful.
Cons: There were very few movie choices compared to similar flights with other airlines
Pros: This was a wonderful flying experience for me. I was happy with the selection of entertainment, the seats were comfortable, and the crew was friendly. I also enjoyed the food!
Cons: We spent a long time on the tarmac at LAX. The explanation was that they were making sure everyone's bags got on board...which I felt was very odd. We left late, and arrived in Pape'ete 45 minutes late. Otherwise, the experience was excellent.
Pros: Food and service were beter than expected
Cons: To little space between Seats in economy or maybe I'm to tall
Cons: Air Tahiti Nui does not have online seat assignment. You have to call to get a seat assignment. total waste of time. Secondly there is no way to check arrival info online in Tahiti. You have to call the airport.
Pros: Niecelnie relatert atm on board
Cons: Late , but no support on the Gate. Info about time we could use w. missing.
Pros: On time, friendly hosts.
Cons: The food was not quality. One fresh fruit option was served; otherwise, lots of starch. They said there would be drinks available, but I could not find them.
Pros: More space
Pros: Everything in our business class seats were wonderful. Loved to be able to elevate my legs. Watched movies, ate wonderful food creatively designed. Staff went above and beyond.No crying babies!
Cons: The beds did not lay flat to sleep, making it hard to sleep on your sides. Please convert them to lie totally flat like Singapore air or British airways. The champagne was a bit bitter. The only champagne I've ever liked was on Singapore airs business class to frankfurt, germany.
Pros: My wife and I have planned a trip to Bora-Bora since we got married in the 80s. I had said that I would not make that long trip without a first class ticket and followed through with this our recent trip. Although the ticket was quite expensive, it was worth every penny. Air Tahiti Nui really understands what "First Class" should be like -they pamper you! They deliver course after course of amazingly good quality food and more drinks than you can possibly consume. All of the flight attendants were sincerely interested in making sure we were all happy...a wonderful experience! darn worth the investment! highly recommended! And remember, this is just the lead-up to arriving in Tahiti; things will only get better when you disembark.
Cons: There were NO disappointments
Pros: My bag was destroyed, and I was told I had to check my back pack in which was BS n was charged $100 to check it in... getting in contact with customer service about the issue is impossible. The crews customer service was satisfactory, you can tell they don't want to be there. I will never fly them again.
Cons: It got me to my destination in peace.
Pros: According to our reservation we had seat assignments (not marked seat requested) but when we checked in they assigned us seats in the back of the plane. When we showed theconfirmation and seat assignments they checked and said a family with children has priority so they gave our 2 seats to them. However when we got on the plane we saw that it was not a family but 2 separate individuals. Not sure why they got our seats but it obviously was not because of a child. Another flight with them several days earlier we also got our seats reassigned but the flight confirmation on that leg said seats requested so when they reassigned us we could justify the airline thought that request is different than assigned.
Pros: No agent at gate. I was there 1hour and 15 minutes before the flight. No one was available to help me. Not even kayak!
Pros: Friendly staff. Flight was empty.
Cons: It was freezing. I was wearing long pants, two sweat haired, and two blankets and I was still cold. The movies were not great. The headrests were super uncomfortable.
Pros: Crew, cleanliness.
Cons: 1 our sears were change from 2 aisles to the last 2 seats of the airplane without the checkin counter informing us. These seats didn't recline. 2 food was much below average. 3 my tv screen was very blurry
Pros: Plenty of leg room
Cons: Seats were extremely outdated- circa saved by the bells
Pros: I love everything with Air Tahiti Nui.
Cons: The agent at the counter was unpleasant. I had the impression that I bothered her
Cons: Short and sweet
Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.
Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.
Pros: Great and friendly crew
Cons: In-flight system had some problems and seats seemed a bit uncomfortable
Pros: Cops is always a good reason to flight
Cons: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.
Pros: Quick boarding, comfortable seating. Great food!
Cons: The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional.
Pros: Incredible staff. Super polite
Pros: Nothing !! Such a bullshit flight ever !!!
Cons: No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!
Pros: Entertainment system failed repeatedly.
Cons: Entertainment system failed repeatedly.
Pros: Crew was solicitous.
Cons: They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat.
Cons: There was no entertainment available.
Cons: Boarding clusterf...
Pros: Air. France usual
Cons: No lights working on plane. Couldn't read or do work WiFi wasn't working either
Pros: Average crew. Average seat.
Cons: They could have controlled screening babies better. They just let them scream.....
Cons: If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it.
Cons: The food was mediocre. Flying La Compagnie in the past was a much better food experience.
Pros: The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!
Pros: Fantastic Crew!
Cons: Seats are comfortable but tight.
Pros: The airplane
Pros: The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083
Pros: Crew was very nice and the food was excellent
Pros: Crew was nice, too short of a flight to figure out more
Cons: no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan
Pros: Over all everything was great, except the bags check in
Pros: SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone.
Cons: The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight.
Cons: Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC
Pros: Great service and food.
Cons: Tv screen is resolution is to low. Hard to see details.
Pros: Boarding this large plane went relatively quickly and orderly.
Cons: Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion.
Pros: Enjoyed my food, especially tasty for airplan fare!
Cons: Not enough leg room
Cons: Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing.
Pros: It was a wonderful flight and service . Hospitality and welcoming.
Cons: Nothing everything was amazing .
Cons: Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation.
Pros: The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible.
Cons: The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered.
Cons: I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !
Pros: Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket.
Pros: Courteous crew
Pros: This is what happens when you get roped in by a low price.
Cons: Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!
Pros: The food, the service and everything else is fine, quite good.
Cons: However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight.
Pros: The crew was very nice and helpful.
Cons: We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received.
Pros: The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food.
Cons: The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping.
Pros: We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip.
Cons: The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick.
Pros: That it was a night flight
Cons: No airconditioning, no food choice, no space.
Pros: Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters.
Cons: Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed.
Pros: Great food, pleasant crew.
Cons: Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious.
Pros: Amazing service, seat and FOOD
Pros: Good seat near the front.
Cons: Delayed arrival by 30 minutes.
Pros: Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired.
Cons: Food and coffee were cold. Service on AF is getting worse.
Pros: food was good, leg room was decent for economy
Cons: didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve.
Pros: The flight was good overall. Friendly crew good attention.
Cons: There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes.
Pros: Loved the movie selection and the food was good too.
Cons: Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying.
Cons: Redundant checking of travel documents could be unified I suppose. I do understand international travel peculiarities may be hard to overcome
Cons: I was charge $24.00 for internet and it was too slow. No meals to purchase
Cons: No complaints
Pros: Social distancing was enforced and I was able to have a whole row to myself on both flights.
Cons: Cleanliness on my return flight could have been better. Flight attendants weren’t coming around picking up trash as much as the first flight
Pros: Comfortable seat
Cons: There wasn’t much for social distancing. Was kind of disappointed.
Cons: Smelled like pee for half time we were up and announcer was very annoying , she sounded like she is about to pass out , short of breath like she needs an ambulance. Statement about wearing masks was just too much... we get it - we wear masks.
Cons: Poor customer service
Pros: Very organized and helpful. I felt safe.
Cons: Different types of snack. Nothing serious to complain about.
Pros: There were only snacks, no setback entertainment
Cons: Add a meal and seatback entertainment
Pros: The seats were fine and the plane was in good shape.
Cons: The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers.
Cons: The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this
Pros: great crew, easy flight
Pros: With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch.
Cons: Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me.
Pros: Short flight time
Cons: We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United.
Pros: Seats and entertainment
Cons: One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one
Pros: Very friendly cabin crew. Sufficient food, quite tasty.
Cons: Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre.
Pros: Landed early
Cons: No wifi or substantial snacks/dinner. Paid for bag
Pros: The TV shows and movie collection is good.
Cons: Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year).
Cons: Very cramped with staff who I found overbearing. Not the most pleasant experience.
Pros: economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight.
Cons: they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight.
Cons: Delayed for so long! 5 hrs
Pros: The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast.
Cons: I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late
Pros: Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly.
Cons: Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again.
Pros: Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight.
Pros: The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap.
Cons: The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas.
Pros: Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!
Cons: I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!
Cons: Seats to small. But I am 6'3"" and my son traveling with me is 6'5".
Pros: Security Video was interesting. Seat was wide and comfortable.
Cons: Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate.
Pros: Boarding was really easy
Cons: Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!
Cons: 1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail.
Pros: Flight attendants are nice. I picked one of the seats at the end so plenty leg room.
Cons: OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand.
Pros: Getting off the plane
Cons: The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again.
Pros: The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room.
Cons: I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better.
Pros: Crew on board was professional.
Cons: Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)
Cons: 5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!
Cons: Leg I was only offered economy. Not plus
Pros: It was perfect flight by all means
Cons: Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board.
Pros: No entertainment unless you pay, but you can't turn the tv off, so it's playing bright ads in your face all night. Awesome.
Cons: If you want to feel like you're riding the most cramped Greyhound bus, definitely ride with united.
Cons: Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed.
Pros: United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!
Cons: Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight.
Pros: On board shows were good.
Cons: Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again.
Pros: Quick-ish boarding
Cons: No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service
Cons: We were diverted from Pittsburgh because of fog. Other flights landed shortly thereafter from other airlines which was frustrating, but a short delay did not ruin the day. We landed instead at Dulles. After sitting and waiting for hours we were finally all put back on the plane. Then we taxied out before the pilot told us they were over their hours or something along those lines and couldn't submit the paperwork necessary to take off. We went back to the gate and were told to wait some more in case there were more pilots. No more pilots came. No more flights were available. Instead we all hovered either around the gate desk or the customer service desk where we were told we couldn't be helped. We were instead forced to pile onto buses nearly 5 hours after we had landed at the wrong airport. We then spent another 6 hours on the road driving to Pittsburgh on a bus that was crowded and hot because the air conditioning kept failing. Because of some fog and a lot of incompetence, I arrived in Pittsburgh over 12 hours after I was supposed to. My trip in total lasted 20 hours from my flight in Seattle taking off. I missed an important event for the wedding that weekend, which was upsetting given the distance I had to travel and the amount of extra time I had scheduled in for myself, but the way we were treated was worse. There was no positive communication. Nobody knew anything. We were clearly an inconvenience that nobody knew what to do with so they just kept trying to push us off to the next person. It was infuriating and unacceptable I will never fly United again if I can possibly help it.
Pros: I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers.
Cons: The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again.
Pros: There was nothing to like about this constantly delayed flight with rude attendants at the gate. I will not be flying United again.
Cons: Everything! Our flight started with a thirty minute delay which was mentioned after we were asked to stand and prepare to board. The flight continued to be pushed out an hour every hour with no reason as to why. Our gate changed and we were told to line up for boarding, then we had another delay. The frustrating part was being told to line up to board only to see another delay. In total, the flight was delayed over four hours, being asked to prepare to board three times and with one gate change. This was not even the worst part, our new plane did not have WiFi, which was promised when booking. Needless to say, the entertainment was bleak. The icing on this flight from hell was when we hit turbulence and two bottles of wine spilt on another passenger and all over the floor. I understand that this happens, but none of the flight attendants attempted to clean up the wine and all the passengers where forced to smell cheap red wine for the remaining eight hours of the flight. I regret to claim that I will not fly United ever again.
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