Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Monterrey
VivaAerobus has waived its change and cancellation fees on flights from Nevada to Monterrey. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "The conform and easiness from flight to flight."
Cons: "More food options."
Pros: "Affordable prices"
Cons: "Boarding process very desorginized"
Pros: "On time, friendly staff"
Pros: "Inflight meal is a rarity these days, two free alcoholic drinks and coffee are a bonus"
Cons: "InFlight entertainment was old school TV. Seats very tight."
Cons: "Delays delays and delays"
Pros: "The aircraft."
Cons: "Mexico needs a new airport."
Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."
Pros: "you were on time"
Cons: "more space between seats"
Pros: "Seats could have been more comfortable"
Cons: "Super delayed"
Cons: "The flight was delayed over an hour"
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Pros: "The available entertainment, the amenities, there was no upcharge for things like the ear buds. Bilingual staff that was able to communicate with all guests."
Cons: "Nothing to comment"
Pros: "Un avión en buen estado con buena variedad de Filmes"
Cons: "Quedamos mucho tiempo esperando dentro del Avión antes del despegue y después del aterrizaje"
Cons: "When i got to the airport they said i had the wrong passport so I couldn't go and i can't get a refund!!!!!!!!!! I didn't know that my card passport wasnt allowed I wouldn't have booked the trip. I'm very very upset. I took my vacation from work and didn't go on my vacation."
Pros: "Spaces plane"
Cons: "Flight Schedule that kept changing."
Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."
Pros: "Everything was excellent!!"
Pros: "Best entertainment"
Cons: "Will never fly with Aeromexico ever again"
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "It was cheap price"
Cons: "Connection took longer, my luggage did not arrive, depatures were one or two hours delay."
Pros: "Service was friendly and very attentive"
Cons: "The worst airline now a days"
Cons: "Typo in my boarding pass-- spelling of my name-- so confusion and delay with TSA. YIKES-"
Cons: "It’s both a low cost airline (they charge you per bag) but with the prices of a high end airline. Makes American Airlines look like Singapore Airlines. Sucks big time"
Cons: "They took so long to board that our flight departed later than expected. They also didn’t let me check in for my flight through the app, although I was trying to pay for priority seating. I was double charged on my debit card for priority seating and I still had to sit in the main cabin."
Cons: "Everytime we fly with Aeromexico our luggage is misplaced. This is the third time our luggage has been lost or forgotten. When asked for assistance not one flight member is there to help, and we end up waiting hours for assistance."
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Cons: "First of all flight attendants were unfriendly and trying to sell lotions to sell watches and lotioMexicons like if you were in a flea market."
Pros: "Great flight"
Cons: "We had to pick the luggage and return to the boarding area... but and I bought the ticket, I didnt buy to mexico, I bought to LAX. I almost lost the second flight to my final destination. Horrible!!"
Cons: "Boarded and sat in hot plane with AC off for 15 minutes"
Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."
Cons: "Ads while in the plane!"
Pros: "I loved this flight. I took 2 other airlines within a few days and this was the best experience. Short check in lines no hidden fees very organized and plane left right on time! Played a good movie and provided headphones and snacks which where pretty good. Great flight!"
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "The crew They were nice."
Cons: "The food"
Cons: "The check in"
Pros: "The crew"
Pros: "The flight was on time, the baggage arrived okay and they had a big selection of movies, music and TV."
Cons: "The seats were really small and uncomfortable, so for a 4 hr flight they should improve them. The food wasn't good, they gave just a sandwich and some old fruit."
Cons: "The flight was delay 3 hours and the personal didn't say anything until the last minute, I didn't receive the lunch that they're supposed to give!"
Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
Cons: "Flight delay over 7 hours"
Cons: "The experience was excellent."
Cons: "Maintenance issues which led to a flight delay- understandable But we have been on the plane waiting to taxi. The person talking said it will take “3-4 minutes” to deplane...it’s taken about 45 min... Don’t overpromise and under deliver"
Pros: "SEAT ok"
Cons: "Organization on when the flight would be leaving. BETTER food vouchers. And prudence goes a long way"
Cons: "Better WiFi and shows"
Cons: "Better customer service, no delays, respect for customers"
Pros: "I had a passenger next to me with a very heavy perfume scent"
Cons: "Is ok"
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
Cons: "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Pros: "Early and friendly."
Pros: "Service was prompt and we arrived on time"
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "I like the ability to stream movies and TV to my device. The seating was also comfortable the head rests are a lifesaver."
Cons: "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
Pros: "Everything was good"
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "No wifi, no personal TVs"
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Cons: "Servicio a bordo; un sandwiche viejo y agua!"
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "Nice staff"
Cons: "This thing that they called an exit row had no extra legroom whatsoever!"
Pros: "Offer to send the carry on for free at the gate."
Cons: "Have to pay for check in bag. Used to be free!!!"
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Cons: "only food was "cookies" and no variety. Other airlines give at least a choice of the "free" foods."
Pros: "Crew was very helpful and courteous."
Cons: "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Cons: "Didn't have food or entertainment so I was neither pleased or displeased."
Cons: "Movies was good."
Pros: "On tome"
Cons: "2hour and 45minute layovet"
Pros: "So there was a lot of turbulence because of storms and we ended up in a holding pattern over the airport and then stuck on the tarmac when we landed. The captain and crew were very professional, offering us all the information available and explain current plans. It wasn't the best flight ever but the people handled it professionally and clearly."
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Cons: "Really unorganized this time around. They couldn't seem to get it together."
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Cons: "Bathroom didn't work, flight late, no air conditioner, rude staff"
Pros: "I slept the whole way!"
Cons: "Because I arrived 40min before my flight was scheduled to leave the kiosk wouldn't print my boarding pass. I was forced to stand in a line that took 18min for a customer service representative. I was then told I couldn't board my flight. I was then put on standby for a flight that would leave two hours later. I went through security it only took 10min because it was 8am on a Saturday morning in LAS VEGAS. I was through security and my original flight still hadn't left. If the kiosk had just printed my ticket I would have made my flight with plenty of time."
Pros: "Crew was very nice and welcoming. I enjoy having more choices then just pretzels and peanuts for a snack."
Cons: "The boarding process seems like it is hectic and not very well planned. A lot of people still standing in line that are not actually boarding yet because they are not in the correct group. This made it hard to actually board and know where the line was. Once on the plane the seats just seemed very uncomfortable."
Cons: "Gate area very crowded."
Cons: "Headphone jack did not work"
Pros: "Everything from ticketing to deplaning was smooth and professional."
Cons: "No problems at all."
Pros: "On time!"
Cons: "Leg space and seat"
Cons: "United first class - no food"
Pros: "On time"
Cons: "No snavks"
Pros: "Every expectation met or exceeded."
Pros: "On time and smooth boarding process."
Cons: "Being charged for directtv while on board. This should be included in ticket."
Pros: "I enjoyed the upgrade in my seating"
Pros: "TSA pre check, window seat."
Cons: "Only 1 snack offered."
Cons: "They don't know their guidelines or policies"
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Cons: "Southwest has much better experience."
Cons: "Not accommodating"
Cons: "The gate changed several times"
Pros: "The boarding agents were great"
Cons: "The ticket counter was very unfriendly"
Pros: "Pretty comfortable"
Cons: "Delay in leaving, got home 2hours late"
Pros: "Friendly atmosphere, comfortable, friendly"
Pros: "Illy coffee & Tapas"
Cons: "Lack of information from United. Eventually had to buy a ticket from another airline."
Cons: "Everything was great!"
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Cons: "Was not given an option to change flights"
Pros: ". Easy boarding, snacks, overall, everything was great!"
Cons: "It was delay"
Pros: "Was very good for me. Any problem On time Thank you very much"
Pros: "Coming back not good"
Pros: "Excellent service. I love Kayak is the best!"
Pros: "It was great"
Cons: "Left my Kindle on the plane. It has yet to be returned/found."
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Cons: "The wait"
Pros: "On time"
Pros: "My bag 14 lbs over limit. Cost me $125.00 more. United is rip off."
Pros: "Cleanliness of plane"
Cons: "Liked all"
Cons: "My TSA Precheck status would not print on the boarding pass. My number was in the system. I've used it multiple times flying UAL."
Pros: "Service was outstanding. United has made tremendous improvements."
Cons: "Legroom was too tight."
Cons: "The staff"
Pros: "Crew were nice"
Cons: "They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable."
Cons: "Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus"
Pros: "I only chose this flight because it is direct to Guadalajara."
Cons: "Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers."
Pros: "It was ok."
Cons: "It was ok."
Cons: "Volaris airline didn’t even receive the confirmation of the flight I purchased"
Pros: "Excellent crew"
Cons: "Very little leg room"
Pros: "great crew"
Cons: "more comfortable seats"
Pros: "Crew were really friendly and willing to help"
Cons: "Flight was delayed"
Pros: "Amazing crew!!!"
Cons: "Seats were hard"
Pros: "Timeliness its great to be on time."
Cons: "The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline"
Pros: "Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you"
Cons: "Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract"
Pros: "Nothing to say"
Cons: "We had a bad experience with one of the seats. It was totally in a bad condition. The seat was destroyed, totally uncomfortable. It is a shame to pay so much for flights and receive this kind of "standard" in an airplane."
Cons: "They need to look after their passengers. For example I was running 10 minutes late from when I found out that they were boarding the flight and none of the people from the checking stands where telling me what I could do or were to go. Especially if they are seeing me struggling with my luggage."
Cons: "My wife needed a little water to take some essential medicine. She asked flight attendant for some water--over 30 minutes she asked 4 (four) times! Finally the attendant brought a plastic glass of water --which was HOT--not warm, HOT. I complained, only to be told they did not have cold water..."
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Pros: "The flight was punctual."
Cons: "The crew was to loud and annoying. I got a window seat without a window and was not notified (Seat 30F). If there was mention of no window seat I would have purchased a window seat."
Pros: "Crew was very professional in appearance and attire."
Cons: "Free snacks."
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Pros: "The crew"
Cons: "Baggage limits"
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."
Pros: "On time"
Cons: "5 hr delay"
Cons: "Was late!"
Pros: "Good time and no delays."
Pros: "Both ways the trip was good. Fast service on Bajío Airport and back to Tijuana. Wait time was as expected on normal basis but fast service on checking in and out."
Cons: "Like every airport they over charge on snacks and food"
Pros: "that i had a entire row for myself"
Cons: "they dont add the global entry number on your ticket like other airlines, therefore you cant get TSA pre check. The flight was delayed around 40 mins. When we got there, the bags took 30 mins to come out. There was a huge fight in the baggage claim from the flight before from NY. They wouldnt get their baggage and we were stalled."
Cons: "The flight was 2 hours late. This 3 out of 5 flights I've flown with the airlines unacceptably late."
Pros: "Attentive, respectful, and on time! This airline has treated me very well."
Pros: "The flight was on-time. The plane was clean, the toilets were clean."
Cons: "The Food service was very slow, we didn't have enough time to eat. We got seats with no window, it was uncomfortable. Not enough space to strech the legs."
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Cons: "There was no food or entertainment on this flight."
Pros: "I did not get a reservation number when the flight was booked. I was not allowed on the plane. Randy"
Cons: "Refund or credit"
Pros: "Loved that there was food offers . We were so hungry. We had been awake for 24 hours an we hadn’t eaten for hours and hours ."
Cons: "I didnt Know there was a menu option. At start of flight no one mentioned there was a menu for food choice . I saw It after our meals were handed out . My kids got a sandwich that was Jalepeno style sauce . It was too spicy for them to eat. If i had Known by the flight attendants (by them re assuring i knew Of the spice on the sandwich ) or by being told ,about the menu earlier , I wouldnt Have ordered it . That’s the only negative thing to say . Cuz their sandwich was really spicy ."
Cons: "Llegue 1 hora antes de mi vuelo y no me permitieron hacer mi check in porque “debería estar ahí 1.5 horas antes”. Me indicaron que debería comprar otro vuelo, ya que ellos no hacían cambios. Me tuve que cambiar de aerolínea y adquirir otro vuelo para el día siguiente."
Pros: "I only liked the price, the rest was awful"
Cons: "The system to check your baggage in wasn’t working and they had us standing in line for 40 min and when it finally started working, they couldn’t cope with so many (angry) customers."
Pros: "Buying the extra space is worth it."
Cons: "Volaris didn’t tell us what happened and didn’t tell us we were going to board late."
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "flight left on time"
Cons: "seats had fairly limited legroom. but then again the price was inexpensive so i can't complain."
Pros: "Fast luggage checking, friendly crew and on time flight."
Pros: "I like the timelines and service crew"
Cons: "That was not fresh food no sandwich or any of that source."
Pros: "Me gustaria que sean mas profecionales y respeten ustedes mismos su politica ,,para que todo salga bien en cada viaje y salgan a tiempo siempre ,o tengan otro avion disponible para cual quier emergencia"
Cons: "Siempre buscan excusas para quedar mal con el pasajero ,,si no llega tarde el avion y nos deja el otro cuando uno ase transferencia ,,salen con que el boleto esta vendido y uno sale perdiendo porque tiene uno que pagar mas o comprar otro boleto"
Pros: "Everything was so easy - park on US side and just walk across bridge - flight was on time leaving and got in early both ways. Getting back into US was breeze"
Cons: "Bad customer service"
Pros: "Everything was well organized and the flight arrived early, bags on belt in less than 15 minutes from arrival"
Cons: "Ellos ofrecen comida en su menu abordo, Y NO LA TENIAN Y PASA 3 HORAS Y MINUTOS SIN COMIDA!!!"
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Cons: "The flight was 4 hours late"
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Cons: "Keep doing what you guys are doing well"
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "seats don't even recline"
Cons: "Luggage delivery is still incredibly slow!! 20 mins for the first piece"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Cons: "Customer service"
Pros: "Flight in time"
Cons: "1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!"
Pros: "The crew was great!"
Cons: "Seats are pretty uncomfortable"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Cons: "Mex AirPort ,"
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Pros: "Almost 4 hrs of delay"
Cons: "So late"
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Cons: "Great service, I really recommend. Un servicio muy bueno"
Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"
Cons: "There's litteraly no leg space between seats."
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Cons: "The flight was Delayed 1 .1/2"
Pros: "I thought that the plane was very clean and the crew was amazing!"
Cons: "The overall experience was great. The only thing that I would have loved was if they had WiFI."
Cons: "It was delayed by an hour"
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Pros: "The crew"
Cons: "Seat could be a bit more comfortable"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "A really shitty flight. 4 hours late!"
Pros: "45 minutes after the original departure time, without any information about."
Pros: "Normal flight"
Cons: "Crew and personal at las very rude"
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Cons: "Paid for infant in seat not in lap and we had to hold the baby as they refused to give us a seat"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Pros: "It’s a low cost airline so you cannot expect anytjing to be good."
Cons: "We have a delay on the take Of. The boarding was very slow and we were directly under a 32 C sun."
Pros: "We got to the airport and the lady that helped us add an extra bag was amazing trying her hardest to make it the cheesesteak possible. She weighed and re weighed our bags until we had the cheapest option. We ended up having to pay for 1bag upgrade (2-55lbs) that was 75$ Then the flight it’s self the flight attendants were every nice and tried to wander any questions I had. Chips were stale. Comfort of the flight was no worse than any other flight I’ve been on."
Cons: "I will not book with kiwi.com EVER again because they messed up my baggage. I originally wanted 3-55lb bags but bought 5-33lb bags when I enquirer about upgrading to 3-55lb bags they ended up miss understanding my wishes and took away 2bags and I still only had 33lbs per bag... by then it was to close to the date we were leaving so they couldn’t fix it and I was told I wasn’t going to get a refund... and that I would have to buy my baggage upgrade at the airport. I could try but it wasn’t likely."
Pros: "On time"
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "According schedule"
Cons: "7 hrs delay.."
Pros: "On time and clean"
Cons: "Not friendly"
Pros: "Everything works"
Pros: "Fast check in"
Cons: "The seat doesn't move back."
Pros: "After the theft, nothing really."
Cons: "They stole all of my partner's jewellery, 2 iPhone cables and an expensive 4 USB wall charger."
Airlines flying from Nevada to Monterrey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Monterrey
Masks required on board, masks provided on flights from Nevada to Monterrey
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Monterrey
Testing for antibodies, testing for symptoms for flights from Nevada to Monterrey
Waiving of change fees. Search flexible flights from Nevada to Monterrey