Cons: "Seats were a little dirty especially for the COVID-19 going around."
Cons: "Boarding crew not very friendly"
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "crew was fine"
Cons: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Cons: "Explain why there’s over a 2 hour delay"
Pros: "The crew was fantastic. The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch."
Cons: "The boarding process seems slightly longer for delta than other airlines. I figure you’re aware of this and are working on streamlining this. Further while the safety animation yo have made is cute is a little confusing at times."
Cons: "No WiFi. Little service."
Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Cons: "Delta needs to try harder to minimize flight delays."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "Didn’t like security. They were rude"
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Pros: "The crew was nice"
Cons: "The food"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "The crew was nice and did the best they could"
Cons: "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time"
Pros: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Cons: "Virtually no food options."
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Cons: "I was delayed over 2 hours"
Pros: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
Cons: "I LOVED EVERYTHING ABOUT MY FLIGHT."
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Pros: "At least the flight wasn't cancelled?"
Cons: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Cons: "Food .gate changes"
Pros: "Made friends on the way to Maine!"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "Flight attendant had nice attitude."
Cons: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Cons: "seats were crowded"
Pros: "I loved getting an email with my baggage claim number."
Cons: "The food was the same snack they give in the evening and afternoon, even though it was morning- pretzel, peanuts, or cookies."
Old movies and not too much space for your legs. The crew help in anything in his hands. For this flight they do not have enoght blanks and no one pillow.
Our flight was delayed so we missed the flight to San Francisco by a little bit. The Copa America staff dis not make any effort. We are still at the airport waiting for the next available flight. The Copa American took no responsibility and did not provide any accommodation(not even free internet to call home!!!) and they treated us horrible the whole night and not allowing us to rest at the airport. Absolute nightmare. This should be made public. There were children who had to spent the night at airport and staff had zero compassion. They also had vague understanding of transit rules and if our covid test would be valid if we leave airport and etc.
Destination is good Cabin seats
Friendly crew on plane. Food and beverage service was appreciated. Copa staff at check-in was uninformed or new. He was requesting a document aside from the required negative covid test results to enter the US. On the first leg, a shorter flight, there was a screen on the back of each seat for easy viewing. On the next leg, which was the longer flight, there were only occasional drop down screens that were more difficult to view dependent upon where you were seated.
Pros: "Buen servicio y llego a su hora programada"
Pros: "Amazing crew"
Pros: "The quick boarding"
Cons: "The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort"
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Cons: "The flight is so short that if you didn’t bring headphones, you miss all the entertainment. It wouldn’t be bad at all that the sandwiches are not stone cold. I fly copa very frequently and I know they often heat them up"
Pros: "It ALL sucked BIG TIME!"
Cons: "TRAVELING ON ANOTHER AIRLINE"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Crew was great seat was v comfortable but good choices were not good .and the entertainment system was v mediocre .make sure u download something to watch on your phone prior to the flight .also u can pre-order vegetarian meals"
Cons: "food choices and entertainment could have been better"
Cons: "I paid for and reserved seats, but didn't get the seats I reserved"
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Pros: "Change flight without notifying me"
Cons: "Change flight without notification"
Cons: "Lost one of my bags Food barely edible. Above was flight jfk to Panama City This flight had no tv that worked. Audio was broken."
Pros: "Comfort an staff"
Cons: "The bathroom on the plane was not clean"
Pros: "Reasonably good food, nice service."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Pros: "was on time"
Cons: "terrible, waiting in one gate , then we have to go to another gate take a bus under the rain, fullof people luggage, , gave us terrible seats in the back small plane. the bathroom was not clean at all"
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Pros: "Everything was great!"
Pros: "The flights left on time and we arrived before/on time. The announcements were clear and the stewardesses attended to all needs. It was a smooth flight."
Cons: "The airline allowed a woman to have a dog onboard that barked sporadically throughout the flight, no headphones were offered so I couldn’t enjoy the film that was being played. I also ended up sitting in the last row of the plane, Im all for doing what you have to do to make the time pass at work but at times I could hear the staff harmonizing in the back as I tried to sleep. I also had issues getting on board with a SEALED duty free bag once I arrived in panama to board my NY flight"
Pros: "All service is good"
Cons: "I don’t have problem"
Cons: "Service was not helpful."
Pros: "Boarding wa son time and smooth"
Cons: "The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor"
Pros: "The food was pretty good."
Cons: "After boarding the plane, we sat on the runway for like 30 minutes waiting to take off. Nothing was said and no explanation was given as to why we had to wait 30 minutes to take off."
Cons: "The food was not good and cold. there weren’t options on entertainment"
Pros: "Overall comfort and attentiveness of staff is hard to beat elsewhere."
Cons: "Everything was fine with this trip;"
Pros: "Crew members and service was good"
Cons: "Our flight got delayed and nobody would tell us what happened, the flight was supposed to depart at 10:20 but I got an email at 1:29 pm advising about the delay."
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Pros: "They were very kind to scrounge up some vegetarian trays for me even though I had forgotten to indicate my preference ahead of time. Very clean, comfortable. Free movies always nice : )"
Cons: "Tried to indicate vegan/vegetarian when I checked in online, but was already too late. This doesn’t make sense!"
Pros: "Ontime departure!"
Cons: "Conecting flight to Guatemala was over sold"
Pros: "El servicio a bordo es muy buenos. Las personas muy buen trato"
Cons: "En Cancún el sr. Que nos atendió en el counter fue bastante grosero Nos trato muy mal inclusive nos iba a enviar a hacer la fila de nuevo por q mi maleta pensaba 2 kilos más. Le dijimos que solo traíamos dos maletas y nos dijo eso no es mi problema ud puede traer 10 maletas pero ninguna con sobre peso. Como se nota que ud nunca viaja me dijo. Son 107 dólares si quiere llevar su equipaje y si no de una déjelo acá en Cancún y váyase ud para Costa Rica. Ni esposo tivo que ir por otra maleta para poder viajar pero no me gusto la forma en que se burló de nosotros y la manera en que nos trató"
Pros: "Most of my flight experience was great."
Pros: "Food is a big issue as sometimes it is impossible to buy it at tje airport because you have to run to catch your next flight."
Pros: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best experiences. The only complaint I have is the varying temperature in the cabins. The air conditioner on full blast at the beginning and end of the flights combined with warmer temperatures in the middle of the flight, and hot and humid airports during connections was uncomfortable and I got sick. This particular leg was colder than others...even with a jacket and a blanket and the vent closed i felt chilly. Everything else was perfect, so its still almost a 5 star experience for me...and this was an economy seat."
Cons: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best experiences. The only complaint I have is the varying temperature in the cabins. The air conditioner on full blast at the beginning and end of the flights combined with warmer temperatures in the middle of the flight, and hot and humid airports during connections was uncomfortable and I got sick. Everything else was perfect, so its still almost a 5 star experience for me...and this was an economy seat."
Cons: "Got bumped from flight"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Pros: "Nothing. Everything was a bad costumer service."
Cons: "I missed my flight because in the town I live , there was a landslide and rocks fall on the road. And it was impossible to get out of the town and I didn't find any help for refunding or changing the dates of my flight. Really bad costumer service, I'm still waiting for a reply of the emails I sent to vayama. Imposible to comunicar with it by phone with them and with the kayak office in Colombia."
Pros: "The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English."
Cons: "Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service."
Pros: "Convenient. Preferred service is worth enrolling in."
Cons: "Signs of overbooking flights. Web check-in confirmation never emailed. Had to check in normally upon arriving at airport."
Pros: "The crew on this flight was incredibly nice and helpful"
Cons: "Not comfy and food so and so"
Pros: "Everything perfect"
Pros: "Clean, well run airline"
Thifty, Budget .. and all rental car companies are unethical in Mexico. They make the booking through american companies like Kayak, Priceline, Orbitz.. Upon arrival to Mexico and other latin American destinations there is a standard plot "we do not to have what you have booked "customer have not returned the car" like BS ...and always sells to much more expensive product and services and taking advantage. The American CEOs for the rental companies need to crack down on this malpractices.
Pros: "I like the service ,the food in thos fliggt back. Excelent"
Cons: "Better rules for people who put the seat back while we eating ,some crewmembee could say something"
Cons: "left Houston more than 2 hours later, arrive in Mexico over 2 am"
Pros: "Plenty a space between seats. Ver confortable seats and small entertainment screens!"
Cons: "Better selection of movie?"
Pros: "Affordable prices"
Cons: "Boarding process very desorginized"
Pros: "Crew was ok"
Cons: "The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing"
Pros: "On time, friendly staff"
Pros: "Todos muy amables. Los asientos estaban cómodos."
Cons: "Be on time with the flights."
Cons: "Delays delays and delays"
Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."
Pros: "the service was great! lots of great movie options"
Cons: "VERY hard to hear important details from the captain. Nothing could be heard. Also, the gate numbers kept changing CONSTANTLY. I was given one then like 4 more at Mexico City. Lastly, our flight was delayed and even after everyone boarded it took about 40 minutes for the plane to take off."
Pros: "Great crew, free liquor, yummy snacks."
Cons: "No delays!"
Pros: "you were on time"
Cons: "more space between seats"
Pros: "Availability of beer for such a short flight."
Cons: "Food was ok but could be better."
Cons: "The flight Mexico-Merida was delayed"
Pros: "Seats could have been more comfortable"
Cons: "My flight was delayed. Because they assumed we would miss our connection, only sent our checked bags to Mexico City rather than SJO. If our bags had been transferred instead of us waiting we couldn’t made the connection. They had us on a flight 9 hrs later than planned, arriving at 1am after our car rental would be closed without plans to stay in the city. We had to argue, beg, plead to go to Panama first and the to SJO so that we would arrive at 7. During the flight my friends entertainment screen was broken. He had to repeatedly ring for the flight attendents, only to be ignored every time before they finally moved him to a different seat. Overall terrible experience. None of the people we dealt with were the least bit caring or human about the situation."
Cons: "missing luggage for 2 days now. not Good!!!"
Cons: "The flight was delayed over an hour"
Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."
Pros: "Great,,, attitude,,,"
Cons: "Flight Schedule that kept changing."
Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "The plane is very comfortable"
Cons: "The worst airline now a days"
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."
Cons: "Ads while in the plane!"
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Pros: "Crew was very helpful and friendly. Would recommend this airline!"
Cons: "Small horrible plane, original 6am flight cancel without notice, took 9am flight instead, took off late. Last time using this airline."
Pros: "I like the promtest and service of the staff."
Cons: "Kids being too loud, nobody's fault though."
Cons: "Older aircraft, tight seats."
Cons: "Retra Retraso de 2 hrs sin ningúna explicacion"
Cons: "The flight left with a delay of 11hrs. That's unacceptable. The customer service employees didn't help a lot. No accommodations were made. Horrible experience. Will never fly again with this company if possible."
Pros: "Price and staff were great."
Cons: "Meal was a sad sandwich and yogurt, planes were old and dirty, no in-flight entertainment."
Cons: "worst flight ever, no space in the plane......"
Pros: "missed this flight due to baggage issues"
Pros: "The crew, the food, and the entertainment were all very good."
Cons: "The flight from Houston to Mexico City was delayed a full day, weather I believe, so I had to modify my flight plans to arrive in Houston a day later. These things happen so it's inconvenient but part of traveling."
Cons: "Plane didn't have entertainment screen"
Pros: "Actually, I was upgraded to business. So that alone made it pleasant. But the fact that the plane was new was also nice and the flight attendants were very friendly."
Not happy with kayak Flight was canceled. I was supposedly rebooked per kayak At the airport I was not even in the system Also I paid for premium economy but was placed on economy Never again kayak
Cons: "British Airways is always amazing"
Pros: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Pros: "Wasn’t a crowded flight so had room to spread iut"
Cons: "The food choices"
Pros: "Nothing. I was offloaded minutes before boarding by BA without any explanations. The staff was not helpful in any way. BA is suggesting either non recept of payment or credit card fraud. Both reasons are totally bogus."
Cons: "Proper communication by both BA and local handlers at the airport in Iceland."
Pros: "Nothing really"
Cons: "Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time"
Pros: "The flight was short and smooth"
Cons: "Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service."
Cons: "We actually did not go directly to Marseille, but due to a delay, we missed our initial connection and had to take a flight from London to Frankfurt and then from Frankfurt to Marseille. The total trip was 24 hours long and exhausting."
Cons: "steak was dry. lite lunch was very salty shrimp"
Cons: "Separating me from my party to extort a fee to sit next to each other"
Pros: "Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks."
Pros: "We were able to pre-board with our toddler."
Cons: "The heat was on for the entire flight, it was miserable. The worst flight I’ve ever taken."
Pros: "good service. crew speaks English."
Cons: "cost of baggage"
Pros: "Actually was British Airways and not another airline. Service was great."
Pros: "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Cons: "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."
Pros: "The crew was very nice. The boarding was fairly organised. That’s about it."
Cons: "I don’t know what the problem was with the air flow but it was hot and stuffy. The flight attendant tried to fix it several times but it was miserable. The seats are extremely narrow. No usb plugs and very little selection of movies."
Pros: "The crew was outstanding."
Cons: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Pros: "Did not rate the food as we slept through the meal"
Pros: "It was good traveling with American Airlines. Good service from Chicago to London."
Cons: "I did not like the service between British airways from London to Gothenburg, they charge you even for water. They did not offer free drinks like soda or water, they charged. Even though the flight was international."
Pros: "All good"
Cons: "Everything well. No issues"
Pros: "the staff"
Cons: "aircraft, food, entertainment"
Pros: "General sense of management and professionalism, punctuality."
Cons: "Lack of attention to detail and general frugality"
Pros: "Food and crew were alright"
Cons: "No power outlet in a 12-h flight"
Pros: "Only one layover in London"
Cons: "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"
Pros: "Smooth flight, New airplaine."
Cons: "I had a isle seat and almost everyone passing by would hit my shoulder and I could not rest. The corridors were perhaps too narrow."
Pros: "Cabin crew was friendly and accommodating. Flight was on time and landing was excellent."
Cons: "No complaints"
Pros: "Hostess was very nice, helpful and friendly. entertainment was ok and pilot was very informative on delays and info. I think the comic relief video is a keeper. People tend to watch just to see the characters and reactions"
Cons: "Seats were to close together, really squashed, no space for 2 arms on the arm rests and leg room is rubbish. Food is wasn't bad.. could do with more on the trays, seems there have been some budget cuts. Continental breakfast option would be really nice."
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Pros: "Actual room in coach"
Cons: "Corination chicken"
Cons: "Crew unable to control students passengers who are noisy, w/c made our travel uncomfortable"
Cons: "I made the mistake of buying a no checked baggage ticket- they charged me more to check my bag than it cost me for the ticket (65 British pounds). How do they get away with this? Many passengers had carry-ons that probably weighed as much as my luggage, yet I have to pay a huge fee. Plus, extra charge to choose a seat, and not even a glass of water on the flight. Last time I choose to fly British Airlines."
Pros: "It left on time."
Cons: "It was American airlines not BA. British airways never sent our bags on our flight leaving Gatwick. We got our luggage 2 days later."
Cons: "My daughter spent several hours in the checking in process. It was vary confusing and frustrating."
Pros: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Cons: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Pros: "The update"
Cons: "Paid extra for seats that I did not get"
Cons: "Crew did not seem friendly nor as though they wanted to help. Perhaps because they were all young, perhaps some senior crew members to supervise would be beneficial."
Pros: "The boarding was very good and the crew was very nice"
Cons: "There certainly should have been a snack on this longer flight"
Pros: "Great Crew, smooth operation. Efficient service."
Pros: "Left late but arrived on time"
Cons: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."
Pros: "Very full flight but all went efficiently and smoothly. Staff excellent as usual."
Cons: "Nothing I can think of."
Pros: "The entertainment and the service"
Cons: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Pros: "The seats on this little plane were more comfortable than the huge double decker plane."
Cons: "The diabetic meals lacked variety and there was no choice. I was given a chicken dish with potatoes and mushrooms for the first meal and then given another chicken dish with rice for the second . Unlike other passengers I was not offered a choice. Both meal had a high carbohydrate load as they came with a separate bread bun . The first meal had peaches for dessert but my second meal offering had no substitute for the cake given to other passengers. The snack box contained sweet and salty popcorn,salted crisps and malteasers which are to be avoided by diabetics . Overall my dietary needs were poorly serviced by BA on this flight."
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Pros: "The delay in the flight leaving an hour later."
Cons: "The Terminal chsnge. It would be appreciated if additional golf cart transport could be provided between terminals so folks could make connecting Flights."
Pros: "Smooth flight, no hassles from start to finish. Arrived ahead of schedule."
Cons: "The seats could not have been any narrower. Vegetarian meal was ok."
Dealing with customer service was a terrible experience. Our flight was changed by the computer system to a different flight a full day later, and we were given no option to change it. It took us a full 6 hours of waiting before we could actually talk to a human on the phone to help us get it fixed. Then we had to talk to customer service at the airport as well which was a 90 minute wait. The employees were wonderful and helpful when we talked to them, but the wait time was unacceptable.
Lack of information re baggage delays on arrival. I know the airline cannot control the weather but it was chaos in the arrivals area. I waited for 3+ hours with limited information only to be told our bags were still on the plane and to come back in the morning. Seriously? It’s an hours drive each way if I’m lucky, not to mention I have to work tomorrow. Not happy.
Pros: "Took care of us, gave us snacks and drinks, and pillows and blankets"
Cons: "Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare."
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
Cons: "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
Pros: "Entertainment options were awesome, and we had charging stations too! Made flying very comfortable and passed the time well. Also, the boarding process was super quick."
Cons: "Nothing, we were very happy."
Cons: "All of my flights were delayed"
Cons: "Flight attendant was very rude on Flight AA3451 on April 25th"
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Pros: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Cons: "See above."
Pros: "Legroom, flight crew"
Cons: "Management of flight delays, especially the lack of announcements - confusion was rife"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Cons: "Airplane did not have plugs for phones nor head recliners"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Cons: "The snacks."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Pros: "Crew members distributed drinks twice!"
Cons: "The plane landed earlier than expected, but still waited over an hour and a half to get off the plane. There was also no entertainment for 4+ hours on the plane :("
Cons: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
Cons: "The flight was delayed like 4 times!! It was crazy the wait!"
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Pros: "The flight was too short for food or drink"
Cons: "Terrible parking, had to book a later flight an extra 75.00 for my bag."
Pros: "Liked the plane which looks new and the entreteinment was good too"
Cons: "Didn’t like the crew wasn’t nice and the snacks are always terrible"
Pros: "On time arrival. Entertainment system worked on this Airbus, unlike the Boeing 737 (updated, but still outdated!) on the way out."
Cons: "Limited and unimaginative food options on board"
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Cons: "The flight was cancelled without notification."
Cons: "The plane had mechanical problems and was rescheduled to a different flight"
Pros: "Wi fi did not work."
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Efficient boarding, friendly and helpful staff especially flight attendant on EWN/CLT flight. She was great and extremely helpful."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "The flight attendants on this flight were very nice and helpful."
Cons: "Extremely unorganized. Sat on the plane for about 2 hours before we could even take off. There method for lightening the plane was extremely poor. The entire plane ending up missing connecting flights. No food left to purchase...no drinks served to the back of the plane til about 3 1/2-4 hours into the flight."
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."