Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Australia
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Scores according to KAYAK customer reviews
Pros: "Flight was typical."
Cons: "No direction for the connecting flight and no help to understand the connecting flights."
Pros: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Cons: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Pros: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Pros: "Great service for economy. Very attentive flight attendants."
Pros: "Nothing to complaint. Excellent airline nowadays"
Cons: "Very professional and friendly crew. Food quality was excellent."
Pros: "The crew was organized and efficient."
Cons: "Entertainment: movie choices were limited."
Cons: "Good space with large seats. Good food and service."
Cons: "Boarding in New York could have been better organized"
Pros: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Cons: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Pros: "The food and legroom"
Cons: "More movies :)"
Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Cons: "Air on the plane was stuffy"
Pros: "Privacy of window side seat"
Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Pros: "The food the service and the staff"
Pros: "The food the service and flight was great"
Cons: "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
Pros: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Cons: "in-flight Wifi is not working"
Pros: "Kind people, quality service. Very helpful. On time."
Cons: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Pros: "It was very good no prO lens at all:)"
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Pros: "Premium economy is more worth that the price"
Pros: "People were friendly - from check in right through to disembarkment."
Cons: "Not applicable"
Pros: "The crew were very polite,"
Cons: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Pros: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Pros: "JAL is great!"
Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Pros: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Cons: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Pros: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Cons: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Crew very helpful and courteous"
Pros: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Pros: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Food was great, plenty of room, lots of movies"
Pros: "The hospitality of the crew"
Pros: "Everything was on time. Crew was outstanding."
Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Cons: "Food is not that good"
Cons: "Could not enjoy the music and NHK news on the plane."
Pros: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Pros: "Food is great. Crew are very friendly"
Cons: "The touchdown, it's not smooth"
Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"
Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Pros: "Crews are friendly"
Cons: "Need more food"
Pros: "Cleanliness, spacious legroom"
Cons: "Serve coffee more"
Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."
Pros: "Friendly staff, fast service, and good food."
Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."
Pros: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Pros: "Staff Many empty seats"
Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Pros: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Cons: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Cons: "The business lounge in honolulu"
Pros: "Great service and crew. Boarding was quick and efficient."
Cons: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Cons: "Small plane. No cabin space for carry ons."
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Incredible service"
Cons: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Pros: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
Pros: "Good service Soft landing Clean"
Cons: "Not really"
Pros: "The staff was so very helpful and nice. Thanks a lot!"
Cons: "The great disinter service from the flight attendants made up for the delays."
Cons: "No snaks"
Pros: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Cons: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Pros: "The stewardess are the most polite and helpful I've travelled with"
Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "Efficient and uneventful"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Cons: "Very nice services"
Cons: "Food was a bit salty. Bread was so cold."
Pros: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Pros: "Ana is the best"
Pros: "Excellent in every way"
Pros: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "It was clean and nice"
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Excellent service and flight experience!! Thank you."
Pros: "The food was great. Very responsive flight crew."
Cons: "Could have been slightly cooler in the cabin."
Cons: "Flight was delayed for four hours. Missed connecting flight."
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Pros: "Superior standard"
Pros: "Amazing crew, great seating area and tasty menu."
Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Cons: "Change the food menu, boring with the same menu"
Pros: "Seat was very comfortable, crew was very nice,"
Cons: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "Couldn't find a problem"
Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Pros: "Great service."
Cons: "Disinfectant smell."
Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Pros: "Amazing service!"
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Cons: "leg space."
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "the flight schedule are very good"
Pros: "everything are okey"
Pros: "crew was very polite and cheerful."
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Cons: "Food was very poor."
Pros: "Very friendly crew & modern aircraft"
Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Pros: "Nothing specific"
Cons: "No real dramas"
Pros: "Great service with a smile and can do attitude"
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Pros: "Great price"
Cons: "Food is not good"
Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Pros: "Great food, friendly staff, on time... what else do you need?"
Pros: "Service was outstanding. The staff was attentive and helpful from start to finish."
Cons: "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
Pros: "Thanks once again for a comfortable flight homs"
Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Cons: "delay for 2 hours without notice"
Pros: "The vouchers at the airport enabling us to have a shower just lovely"
Cons: "Enterntainment average on last flight and seats were hard."
Pros: "Have travelled before many times as an individual and always had a good experience. This was the first time travelled with my infant. I had earlier travelled on Emirates last month . I have to say SIA CREW is miles ahead of any airline and my Experience was nothing short of magnificent. The little things the crew does makes the journey more comfortable and enjoyable."
Pros: "Flight was pleasant, boarding was a tiny bit disorganized. They didn't use the groups for economy, perhaps because there was so many of us."
Pros: "The flight was smooth and the service vert good."
Cons: "The food had room for improvement."
Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"
Pros: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Pros: "Qatar airlines seat"
Cons: "Bigger lavatory in the plains"
Pros: "All great experience!!!"
Cons: "It was outstanding service !!!"
Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Cons: "Delay at landing"
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Cons: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Pros: "Crew were very helpful and courteous"
Pros: "Food was excellent. Service was excellent."
Cons: "Entertainment was limited."
Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Pros: "Went out of their way to be helpful"
Pros: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pros: "On business class, so service was extraordinary"
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "Big seat"
Pros: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Cons: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Pros: "Helpful crew"
Cons: "Food quality and quantity Cramped seating"
Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"
Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Pros: "All of it was great!"
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Pros: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"
Pros: "Food OK"
Cons: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Cons: "Some crews are not accommodating."
Pros: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Cons: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Pros: "The check in crew needs training and learning the international rules Also they are missing kindness"
Cons: "Need completely replacement with expert crew"
Pros: "-Cleanliness -on time arrival"
Cons: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Pros: "Good service all the way to final destination. A+ service. Newer model airplane."
Pros: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Pros: "Great flight - and definitely the best airline food we've had in a while"
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "I liked everything about it."
Cons: "My trip was to long but it wasn't there fault. I was so tired."
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Pros: "Crew courtesy."
Pros: "Seat space. Stevice. Terminal."
Pros: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Cons: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"
Pros: "The service on this flight was not very good. We almost missed our flight whilst waiting for a wheelchair for mother. She had to finally walk to the boarding gate because the wheelchair we had requested did not come."
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Cons: "Too late."
Cons: "Layover in the middle of the night - no sleep! Also, crew kept waking us up for meals etc, versus letting us sleep."
Pros: "Good boarding. Nice flight attendants."
Cons: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."
Pros: "Yes seat is comfortable"
Cons: "The Food"
Pros: "First class seats are great and so is the service"
Cons: "Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal"
Cons: "Food was very poor. No snacks."
Pros: "On time service and short flight."
Cons: "The pilot didn’t seem very experienced. Takeoff was ok and landing was a bit rough."
Cons: "Need a better food choice"
Pros: "No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment."
Pros: "flight was cancelled"
Cons: "almost missed my overseas connection"
Pros: "Entertainment choices good"
Cons: "Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight."
Cons: "As expected"
Pros: "Super professional staff. caring and sincere. Boarding was a breeze. Flight left on time and arrived early."
Cons: "Glad to have complimentary meal. Would have liked a non-meat choice, was corned beef, no! The seats reclined too far. The seat in front of me was up in my knees. It blocked the reading light. Position of head rest was centered at my upper back, just reaching my neck - do I sound tall? I'm 5'8"."
Pros: "I like that you could watch TV, movies, or listen to music."
Cons: "When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over."
Pros: "I liked the movie options and the constant attention with beverages and snacks"
Cons: "Everything was great!"
Pros: "Everything was great, easy going, aloha way."
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "Food/ drinks/"
Cons: "Flight was delayed, so never made it."
Pros: "Pleasant accommodating flight attendants."
Cons: "The hot meal portion was too small. The sandwiches was tasteless."
Pros: "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
Pros: "On time. Friendly staff. Smooth flight. On our way from Maui to LA, the pilot would get on the intercom to tell us about the sights we could see out the windows-nice touch of friendliness."
Cons: "Wish they would have more free movies/shows to watch."
Pros: "Professional, on-time, good overhead space, courteous staff!"
Pros: "Flight, bording"
Cons: "Had to pay to watch movies"
Pros: "Boarding was efficient. Flight attendants were helpful."
Cons: "20 minutes late on departure and arrival. Uncomfortable seats"
Pros: "Staff is friendly. Planes are clean. Service is good"
Cons: "Flight was delayed due to mechanical issue. Thank"
Pros: "The new lie-flat seats are wonderful, the crew was truly wonderful, ipads, toiletries, all woderful - HNL to SYD was not only painless but pleasant from start to finish."
Cons: "As a vegan, I wish there was actually a meal I could eat. Very disappointing to have to bring my own food on the flight... Seriously. The crew could not have been more empathetic but they're not creating the menus. Come on Hawaiian - charge me more, just acknowledge we don't all eat meat, cheese and eggs."
Pros: "Service, on time, and food"
Cons: "Entertainment, my seat headphone jack didn't work."
Cons: "The experience is all good."
Pros: "I like to being an honolulu for a while"
Pros: "Hawaiian airlines is the only airline offering complementary meals on flights to the mainland."
Cons: "Everything was great."
Pros: "over all the service was good, having food from LAS to HNL was nice, but why not HNL to LAS?"
Cons: "So military gets 2 bags comp, but you have to charge them and have then find a gate attendant to reverse the charges, this is highly inefficient. Also in LAS they don't not open the Ticketing area until 2 hours before the flight, this caused a line and a crush when the gates did open. I mean we are told to arrive early to clear security but that is negated when we have to wait and hour just to get checked in and check our bags. Once again this was a highly enjoyable experience, which make these two ares stand out that much more."
Pros: "I returning flight was comfort wise much better than my departure, I paid again for the extra comfort seat and had much more space than on my departing flight."
Cons: "On my departing flight, I had paid for an extra comfort seat because no first class seats were available, and I was seated in a seat next to someone who occupied part of mine, I did not say anything nor so much care, as I'm sure they were much more uncomfortable than I was. The crew however, was quite rude. They felt the need to physically touch the passenger next to me to awaken them. I am not comfortable with people touching me. When it came time to store my tray, as I was sleeping, again they also touched me. Very inappropriate. Are usually fly Delta, and will continue to do so, as my experience on Hawaiian was very unprofessional and very uncomfortable. The space that I got on my departing flight for an extra comfort seat was not acceptable."
Pros: "Waffle waffle waffle!"
Pros: "Loved the free guava-oj, real props for safety features, and friendly flight attendants. Smooth flight on time and comfortable."
Pros: "Friendly and good service.."
Cons: "Not being able to enjoy flight with my huaband.."
Pros: "Agent at check-in was very friendly and efficient. Kudos."
Cons: "Could not check-in with mobile app (on iPhone)."
Pros: "Boarding was very smooth"
Cons: "The free entertainment is very poor"
Pros: "I like the overall services that were provided to me going and returning , Hawaiian airline personnel are truly the greatest of the fleet. Mahalo"
Cons: "I miss the time when Hawaiian was the only airline that still offered inflight entertainment without charging their flyers."
Pros: "Easy check in, affordable seat upgrades and excellent service and attention to detail. If the price is right, I will always fly Hawaiian to Hawaii or to California"
Pros: "Some staff were pretty rude and it was on both flights, which was surprising."
Pros: "One small meal in 11 hours and no snacks offered. No bread rolls with the meal Everyone was hungry"
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Pros: "I liked everything. The staff, the service, the menu, the food, the endless beverage"
Pros: "Worst hawaiian flight I have ever taken . Will not use them again ."
Pros: "Service meals and smiles"
Cons: "Just that my butt hurts long, maybe better cushion or a seat pad can be offered?"
Cons: "Why they don't give some free movies"
Pros: "Nice crew"
Cons: "Terrible food, cramped seats, entertainment system very hard to work, kept the plane too cold"
Pros: "I like the friendly people"
Cons: "Not much bad to say"
Pros: "It was a very comfortable flight with a lot of legroom and great service. Flying hawaiian is always pleasant"
Cons: "I liked everythhing"
Cons: "IFE not working properly"
Airlines flying from Nevada to Australia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Australia
Masks required on board, masks provided on flights from Nevada to Australia
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Australia
Testing for antibodies, testing for symptoms for flights from Nevada to Australia
Waiving of change fees. Search flexible flights from Nevada to Australia