Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Trinidad
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Scores according to KAYAK customer reviews
Cons: "Despite we made web check in, our seat were changed. And we were assigned in separate seats (family of four)"
Pros: "The best thing was check in, cordial, efficient and helpful"
Cons: "The security is a double, they do it twice, creating delay and discomfort, no distinction for older people like in the US, or people in wheelchairs and the space is tiny. The seats could be better even business class seats were bad and could barely be reclined. Copa sucks. Big delay in luggage, what's the point of going through immigration fast and waiting for over 40 min for luggage all this for $1000 ticket"
Pros: "Amazing crew"
Pros: "It was an old plane, no WiFi!!! There is was an hour and half delay which no one made it clear as to why ."
Cons: "the manager at the counter at IAD insisted make the connection in Panama City! Of course after landing in Panama City I missed the connection. Had to stay at a hotel and I purchased business class ticket but they don’t have business class seats available on the next flight and book me on economy"
Cons: "They canceled the flight last minute and I had to spend the night and I missed work and a doctors appointment. I asked to be put on another flight and they told me to wait and when I asked again they said they couldn’t cuz the flight left. If they would have changed it in the first place then I woud"
Pros: "It was on time."
Cons: "No beverage service."
Cons: "No había tv individual, staff no muy amable"
Pros: "Every thing was excellent"
Pros: "The crew is always friendly and flights are always professionally executed. The check in time can be long thou."
Cons: "My food in my luggage is spoilt. My trip was cut short and I missed the event I had come up for in the first plAce"
Cons: "Canceled flight CM 788 Octubre 12 2018"
Cons: "food was horrible. seats were uncomfortable. staff was barely attentive"
Pros: "The crew very nice . Flight right on time"
Cons: "The crew very friendly . But the seats sucks"
Pros: "Food was tasty and served quickly ...staff was friendly and extremely polite"
Cons: "The usual with all planes when you fly economy ...cramped seats"
Pros: "Customer service is at 100%"
Pros: "Business Class service in Economy! Free checked luggage. Warm meals for dinner. Sandwiches for Breakfast and Lunch. You can even choose different options: Vegan, Gluten free or Kosher. ALL drink options ...., even ALCOHOL !"
Cons: "No individual Screens in seats. Could not replace with my own due to No power for my devices"
Pros: "Good service , efficient and fairly comfortable"
Cons: "Food could be better"
Pros: "Everything was ok, just the way things should always be. So I'm very please with the service."
Pros: "Direct flight to Las Vegas"
Cons: "No usb charging station"
Pros: "Free carry on bags and free meals"
Cons: "It took three hours of standing in line to get my boarding pass."
Cons: "We did not have the little TVs"
Cons: "The food and the uncomfortable seats. Also more flight attendants should be bilingual. Tv needs more updated selection."
Cons: "About 25 people got stranded in panama because copa air lines "overbooked" the flight from panama to el salvador. We were on standby. Why i dont know i purchased my ticket more than 2 months ahead. ."
Cons: "King Arthur: Legend of the Sword is an awful movie, but that’s not your fault, I blame the cast & Directer. ;)"
Pros: "Clean, new airplane"
Cons: "The business class seats and service were simple and basic"
Pros: "TODO, el cumplimiento, su puntualidad, el servicio, excelente"
Pros: "Crew was great and friendly."
Cons: "No on board entertainment."
Pros: "Best airline that still travels to Venezuela when every other airline is suspending service to Venezuela. Thank God for Copa"
Pros: "There were a few crew members that were working really hard and reached out to try to help me."
Cons: "I was frustrated by the lack of communication. There was no announcement that the there was even a delay until AFTER the boarding time had passed. I was extremely confused and when the announcement was finally made, it was in Spanish only. Then the flight was cancelled (which is understandable and totally happens) but no one assisted me with rebooking or informed me what was going on. I was traveling alone and it was a very frustrating experience. Overall I was at the airport from 11pm to 4am the NEXT day. We were offered accommodation but not until 11am (our flight was supposed to be at 5am) and then we were shuttled back to the airport at 12 midnight for a 4:40am flight. Then my layover in Panama City was extended by 4 hours. Overall, my travel time was nearly 56 hours."
Pros: "Copa was great! Was way more then my expectations . We would definitely be flying with them again"
Cons: "Everything was great"
Cons: "Easy to book the flight online"
Pros: "Boarding was a breeze. Crew was friendly and efficient"
Cons: "Entertainment was lackluster"
Pros: "Crew was excellent and very kindly..."
Cons: "The waiting area was too crowded..."
Pros: "Land personnel and cabin crew are friendly and answer all your inquiries. Service on board is excellent. Economy class is comfortable."
Cons: "Windows sadly were not clear, and I love taking pictures and looking the landscape as we go by. Everything else was super."
Pros: "Flight attendants were courteous and"
Cons: "Service overall was on point! They were courteous and very pleasant. I would qualify this as one of my best flight experiences!"
Cons: "I will start off by saying that I usually LOVE Copa Airlines and have a wonderful experience. This flight had too many things go wrong for me to ignore. 1) The check in line up took exceptionally long even though there were many staff at the booth. 2) As people were boarding, one of the staff was handing out headphones as people were still attempting to navigate to their seat. The timing seemed very inappropriate and even in the way for new passengers. 3) My boyfriends carry on bag is larger than a small backpack, but smaller than a standard carry on bag. As he was boarding, he went to put his bag in the overhead compartment. My boyfriend is well over 6 feet and the Copa staff was insisting we put the bag at my boyfriends feet as his bag was not as large as others. We pay the same as the other passengers and deserve comfort too! Especially for my tall boyfriend who even in the largest of seats has a difficult time on planes. 4) The plane did not have individual entertainment units, which does not help on a 6+ hour flight. 5) I was VERY cold and asked for blanket on various occasions, and even offered to pay for one, but there was not on board, even though, as I exited I saw unopened ones in first class."
Pros: "Pontuality, hospitality"
Cons: "food, entertainment is null"
Cons: "We flew from Quito to Cuenca, Ecuador and after circling the city several times the pilot announced we were going back to Quito in order to deal with an equipment issue. I appreciate the move from a safety standpoint, the passengers were given no information about WHY we were going back or how long it would take."
Pros: "All of my flights were on time. Flight staff and gate attendants were curteous. Planes were clean and service on the plane was wonderful."
Cons: "2 hours of delay"
Pros: "The seat was comfortable and the entertainment on the little TV was great."
Cons: "The next morning when we returned to the airport to get our boarding passes, it was mayhem at the ticket counter. People waited so long that they missed the next flight. People were so angry - they were crying and shouting. It seemed line no one could control the lines of people who were waiting. The bold ones (like me) moved into other lines that were moving faster and got service, while others in the general boarding line had to wait and wait. It was so sad. The food was really bad - the past and chicken were terrible."
Pros: "love you guys!"
Pros: "Yes all good"
Cons: "Gate switching with no notice"
Pros: "What a comfort!"
Cons: "Panama City airport. Not Copas fault, but they wouldn't let us step outside for even 10 min? Unless we had a 4 hr layover or more. That's just dumb. We had a 3 hr and security told us no. Please don't expect me to visit Panama and spend money then if you won't even let us come out for 10 min to see the city beyond the airport!"
Pros: "Again, went very smoothly."
Cons: "No complaints."
"Very little information was given regarding delays."
Pros: "3 hr delay"
Pros: "They were on time."
Cons: "They pack the flights with minimal service."
Cons: "Carry on all snacks & water."
Pros: "We landed safely"
Cons: "SERVE FOOD!!!! all other airlines are serving and if your serving in first class, then clearly you do not care about the well-being of coach passengers. You can use touch less systems for paying . Don’t be cheap. We’re already paying. I’m losing interest in American air."
Pros: "Free movies"
Cons: "Start boarding earlier"
Pros: "Nothing at all"
Cons: "Food, drinks deboarding is awful, just awful experience"
Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "Flight delay over 7 hours"
Cons: "The experience was excellent."
Pros: "Crew was helpful and fine."
Cons: "Don’t delay all your flights American Airlines. They are never on time."
Pros: "I like the Airbus models. They offer a bit more overhead storage & the cabin seems a bit bigger."
Cons: "Better snack offerings, however I realize it’s a red-eye flight."
Pros: "Rude employees. Forced me to check my bag on both found, despite both flights having about overhead bin space ."
Cons: "Everything. Never flying American again"
Pros: "SEAT ok"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "My seat location and comfort was good"
Cons: "The flight attendant preformed her duties as if it was a chore and she was too good for this job or she has been doing it so long that she dislikes providing service."
Pros: "Fast flight"
Cons: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Cons: "Better customer service, no delays, respect for customers"
Pros: "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
Cons: "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
Pros: "I had a passenger next to me with a very heavy perfume scent"
Cons: "Is ok"
Cons: "food and entertainment (5+ hours!)"
Pros: "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
Cons: "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
Pros: "Sat in the upgraded seats or I would have not enjoyed it as usual. I am very tall and flying is never pleasant. The 737 on the way out was terrible and shouldn’t be used on flights more than 2-3 hours. On the way back a much more comfortable 767. But again, upgraded seats only made it bearable."
Cons: "Their on board entertainment wasn’t working and apparently it only works intermittently. The live tv worked, but they only offer live news channels. Otherwise. Not much different than any other airline today. None are “good” any more. All about squeezing more people in smaller and smaller seats."
Cons: "the flight was delayed which kept me nervous as I had a connecting flight in the international terminal which I almost missed."
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
Cons: "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "Wide seats"
Cons: "Mo food service"
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "Boarding was structured as usual"
Cons: "The flight was delayed by more than an hour. No reason was given. There seemed to be an issue with the maintenance log, which I overheard I arrived late to Piarco"
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "Offer to send the carry on for free at the gate."
Cons: "Have to pay for check in bag. Used to be free!!!"
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Pros: "The crew was friendly and efficient."
Cons: "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
Pros: "Treated very bad and rudely by the staff crew with disrespect and yelling around. Have to manners and respect for passengers. Do not want to mention names. Even the ground staff have no control over the hand carry on luggage, just allowing everyone on board and ended up with horrifying situation which caused the delays in take off, disrespect between the black and white AA staff. No respect for each other. My worst experience in history flying with AA."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "My flight was delayed almost 2 hours and when I went to ask the lady at the kiosk a question I was basically told to go sit doWn and be quiet"
Pros: "Crew was very helpful and courteous."
Cons: "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Pros: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Cons: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "The flight was short."
Cons: "Once again my flight was delayed, this time 50 minutes!! . Last time i had to stop in Vegas I got stuck there overnigh because my flight had been delayed and to mKe things worse they also managed to Miss my flights connection in Miami after they had booked me a new flight.. With a window seat that had no window. I old the flight attendant that I needed help stowing my backpack in the overhead bin, not because it was that heavy or big, but because the previous flight had been 5 hrs long and after being stuck in the middle seat my back was killing me and lifting my bag over my head would have triggered a muscle spasm. I have a back condition and they refused to help me. She would not even hear me out and insisted on me to check my bag, which I refused to because my laptop and tablet were in there without propper padding to protect them. The same flight attendant had already yelled at a passanger and was making a scene that made several other passengers uncomfortable. i understand the flight was full and they were delayed enough, but the airline clients should not have to pay for the airline's mistakes."
"Excellent as always."
Pros: "No one was sitting beside me."
Cons: "Better snacks"
Pros: "The seat was uncomfortable and the flight was full. The crew was okay. Friendly enough."
Cons: "Next time I will fly first class.. More legroom"
Pros: "The crew was nice. Quick flight."
Cons: "They used a crappy old plane. The seats were very worn. It was obviously a really old aircraft. For first class I should have flown coach. No drink offered upon boarding. Just very minimal with the high price attached."
Pros: "Everything was cool, smooth flight"
Pros: "Boarding and deplaning was organized and efficient."
Cons: "The flight was completely full, including every middle seat. It did NOT feel safe to have a completely full flight during COVID. Some passengers kept on taking off their masks to talk to each other, completely defeating the purpose of the mask. I will not fly United again during COVID."
Pros: "Plane was clean, newish interior and my economy plus seat was comfortable. I did take a red eye, and there was WiFi & power, which was a huge plus, but there was no seat back entertainment like on the way out. That may be by design so people are encouraged to sleep, but it still would have nice to know that want available on the plane. Was happy that a carry on and personal item was a trip option, that was awesome. Bathrooms were very clean. Communication was excellent regarding flight status, fullness of flights, upgrade options, etc."
Cons: "Boarding on the way out was efficient, overall great, but on the way home, it was slow, tedious and at times utter chaos. There were several near altercations on the plane over seat assignments. The size water bottle passed out for a 5 hour flight could have been more generous. No food offered due to Covid."
Pros: "All overall good"
Cons: "There’s no much to improve,beside the Covid19 situation,everything was good"
Pros: "I liked the fact that there were screens at each seat"
Cons: "I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping."
Pros: "A delayed flight, made me late for work, I cannot depends on this airline"
Pros: "WiFi entertainment"
Cons: "Power outlets"
Pros: "The plane had lots of leg room."
Cons: "Punctuality. The plane left the gate more than 30 minutes after scheduled departure time."
Pros: "Courteous professional service Good landing Flight was on time"
Cons: "Food can be improved Better entertainment"
Pros: "Crew was great."
Cons: "Flights should not be delayed by over an hour."
Cons: "Headphone jack did not work"
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Pros: "The flight got delayed however, it went well once in the air. Some turbulence on account of the weather but the crew were very friendly. We got free TV on account of the delay."
Pros: "On time"
Cons: "No snavks"
Pros: "It was fast and eazy!"
Cons: "Rare but we were forced to wait 27 mins in Las Vegas because there was too much "flow" or incoming planes to San Fran."
Pros: "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
Cons: "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
Pros: "As usual, the crew was excellent. Very professional and courteous. The pilot kept us informed of progress throughout the flight and was also very personable."
Cons: "NO RROM TO MOVE!! There is no legroom, no arm room and one person just barely fit in the aisle. If you are sitting on the aisle you are constantly getting hit by the people walking in the aisle and the beverage cart."
Cons: "Had to pay 70 bux extra for a seat number. Also the outlet that was provided as a perk had an unusual fitting. Additionally, the adapter was not for sale."
Cons: "Flight got delayed, they said "no one transfer will be affected " then I paid $450 for a flight with a bag on the cabin They made me check the bag! It doesn't seem a lot , but wen the flight got delayed landing at 6:59 and you have a bus at 7:10 to work makes the difference!"
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "The crew was great and loved being able to board first with my baby without paying extra."
Cons: "The five hour delay was insane and unorganized."
Cons: "Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Cons: "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
Cons: "Southwest has much better experience."
Cons: "United changed their luggage policy and because I booked through priceline/kayak I was not made aware of this new policy. Basic economy only allows you to bring a personal item on the plane, YOU CANNOT HAVE A CARRYON ITEM. Therefore they charge $25 to check your carry on bag and my flight then became more expensive than a different flight. Poor dissemination of information."
Pros: "They worked diligently in getting all of the people to their connecting flights. And this multiple groups going all over Europe"
Cons: "The repeating loop of the entertainment console was a little annoying. If no one is sitting in front of the device it would be nice if it just turned off"
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Cons: "The crew was kind and we boarded quickly however the seats were small. Which mean when your 3.5 hour flight turns into 9 hours due to weather this can become very painful. There is no entertainment unless you brought your own device and without a plug to charge it becomes useless quickly."
Pros: "The snack mix. The power outlets underneath my seat."
Cons: "The steward wasn't very friendly and had a curt attitude when I had any requests for water and a refill of water. I didn't like that you needed the United app in order to watch in flight entertainment. That should be specified before getting on the plane because had I known I would have downloaded it to watch movies. Rather you MUST purchase the internet to download the app once in the air and that was just frustrating to find out an hour into a 5 hour flight. The lack of snacks. There is no variety, I had no idea what I was getting and the offerings they did have felt very restricted. Leg room was atrocious. Especially because we had no overhead room to store our backpacks which meant we had to place it under the chair in front of us. I am relatively tall so I wanted to stretch out my feet under the chair in front of me but they had to straddle my fat backpack and the gentleman who sat in front of me was very large and he kept kicking and hitting my feet underneath his chair."
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Pros: "Flight attendants were helpful and friendly, even though it was an evening flight."
Cons: "When we boarded we had been moved back to last row, contrary to our reservations, backs up against toilet cabins, not reclinable, and with reduced legroom. Good thing it was only 45 minutes. Also beverage service was so slow that most people were not served. Must be subbed plane. No tv/vid screen."
Pros: "I liked that I landed safely on the ground"
Cons: "The cabin was not properly decompressed so it made for a very uncomfortable flight for my ears. Also the plane was cold, bumpy & just overall unpleasant. The systems were down while we boarded the plane so it took longer to board than usual."
Pros: "Boarding process was expedited. Great leg room on Economy Plus- I did pay extra for that but it wasn't much."
Cons: "Only got pretzels and a glass of water. No other drinks available"
Pros: "Connections were on time. Staff was nice."
Cons: "Wish I had a shorter wait in Denver. I had a 3-hour wait between my Las Vegas landing and take off for Omaha. Very tired."
Pros: "The ground crew handled the carry-ons well by alerting group 5"
Cons: "No WiFi No free TV stations Seats way too tight (had a toddler next to me on her mothers lap)"
Cons: "The plane operated from LV to Washington smelled like urine. Yak! The plane from Washington to Vienna: Food - nothing special. The new touch screan tv's are great to watch but terrible to feel. The person sitting behind me kept hitting buttons for 7 hours, so i didn't get any sleep at all. I was furious!!!! And exhauated. Will not fly with these airlines again nor will reccomend."
Pros: "Amazing flight to Dulles international Airport. The United representative came up and saw that I was traveling alone and upgraded me to first class. It was the first time I have ever flown first-class. I was excited I didn't sleep at all so I can take advantage of all the programming that was on TV. I'm so very appreciative of the flight because I could enjoy stretching my legs out and enjoying a comfortable seat. The very attentive crew allowed me opportunity to quench my thirst with countless glasses of water and to watch and keep up with my sports programming throughout the entire flight. Now it will be extremely hard to ever fly coach again. I have flown United the last couple of summers and I have been nothing but thrilled with their service and their staff. Moving forward United would be the only airline that I would care to fly. Thank you for everything and thank you for my safe travels!"
Cons: "Nothing at all. Everything was amazing. United is now my only option for air travel. Thank you for everything United. My business will be with you for the rest of my days."
Cons: "It was the last seat of the plane, didn't recline smelled the bathroom..very uncomfortable for 4 hors and stunk"
Cons: "We had issues with every part of this flight. The kiosk wouldn't find our confirmation, and it took 20 MINUTES to get assistance. The ticket attendant called the gate to let them know we were coming, then when we got to the gate (after over 30 minutes in security) the employee at the door stopped us and said we were "too late". The plane was still connected and the door was still open. We were there for 10 minutes trying to reschedule, and the plane took that much time to leave the gate. The gate attendants were very rude and tried to route us on a flight from Las Vegas to Chicago, then to Anchorage. When I questioned them, they put us on a flight that was 6 hours shorter, and arrived at the same time. They didn't even sit my husband and I together, even though there were seats available."
Pros: "The crew did the best they could under the circumstances"
Cons: "That it took 13 hours for a 'non-stop' to get from LV to Newark"
Cons: "They offer no food on a 5 hour flight unless you want to pay extra money, they only gave one small bags of mixed chips, I feel on a 5 hour flight they should atleast give you something more then that. Also no movies on a 5 hour flight unless you use your credit card and pay, again on a 5 hour flight have something that you don't have to pay extra for."
Pros: "The staff was helpful my flight to vages was awesome they blew me away so really my high marks are for them the flight into Newark the crew seemed tired less engaged not rude just Kurt friendly yet short"
Airlines flying from Nevada to Trinidad have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Trinidad
Masks required on board, masks provided on flights from Nevada to Trinidad
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Trinidad
Testing for antibodies, testing for symptoms for flights from Nevada to Trinidad
Waiving of change fees. Search flexible flights from Nevada to Trinidad