Daily cleaning, installation of cabin HEPA filters on flights from New Bern to Asia
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Scores according to KAYAK customer reviews
Pros: "plane on time"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "The crew was awesome and boarding was quick"
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Cons: "Seats were changed twice for this flight. It was very cold on the flight"
Pros: "Nice company on plane. Most crew members were nice. Very good with disabled mom."
Cons: "Boarding process including changing terminals, going thru security is awful. This time I had ample of time to go Thru that long waiting process but last time I almost missed the flight. Heard from others the same issue. London Heathrow airport needs to come up with better solution before losing the"
Cons: "Had to clean my seat before seating."
Pros: "All excellent service. Staff in New Bern were very helpful and competent."
Cons: "Nothing I can think of"
Cons: "Horrible experience with American Airlines staff while boarding at Birmingham AL USA. Very unprofessional & RUDE..."
Pros: "The crew was amazing, considering the late flight & full plane."
Pros: "Amazing Crew"
Pros: "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
Cons: "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
Pros: "Worst flight crew in business class ....super lazy"
Pros: "Food, staff and entertainment was good. However, the touch screen on one of our systems did not work, and had to use the remote control."
Cons: "Not enough bathrooms, and the one on our side got dirty fast. Also, give yourself lots of EXTRA time to get through the airport in Madrid. It takes forever to get out to the gate, and you have to go through Security, Immigration and sometimes a second more intense security (which we did). If you need to get your VAT refund on purchases, add at least ONE hour. 30 minutes to get the approval stamp in one line, and 30 minutes in another line to get your refund."
Pros: "Entertainment selection was great. Overall, a very smooth experience."
Cons: "Really only one complaint - the armrest between my seat and my toddler’s seat did not raise up. This meant he could not lay his head on my lap to sleep. Other armrests has this capability. Not sure why they would not all be able to do this."
Cons: "Flight got cancelled"
Cons: "Foods are so salty overall. No individual entertainment system available."
Pros: "Quick floght"
Cons: "We sat in the tarmac for 30 minutes and I almost missed my connection"
Pros: "How the pilot flew faster from New Bern to Charlotte because we were 3 hours behind schedule, so I appreciate his effort."
Cons: "Right from the start, customer service was not compassionate in helping out. I was forced to leave my huge luggage behind in order to make it to the next available flight. In addition, American Airlines continued delaying their flight departure times like it was no big deal.. It was stressful for many passengers. This other woman and I had a second plane to get onto, and were worried that we wouldn’t be able to get to the next plane ride because the first plane ride was pushed back like around 10 times or so. This is my first experience with American Airlines, and absolutely do not have a good impression whatsoever. I do not support this airline because it is clear that they do not value their customer’s satisfaction, wellbeing, or schedules."
Pros: "Great flight even though delayed. Flight attendants were friendly and the seats were comfortable, unlike on the international leg."
Cons: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
Cons: "How a flight attendant was berating a passenger to help her with his bag. She was extremely rude to him and It set the tone for the rest of the flight."
Pros: "The crew was friendly. They attempted to resolve issues quickly. The service was late getting out but just barely and on time to arrive."
Cons: "Broken screen in front of me and my seat wouldn’t recline. The crew was helpful to resist the screen and it worked for a bit. But it’s a bit disappointing to see a new aircraft be poorly cared for. Boarding was just a mush of people. Why bother to have reached gold status if every Tom dick and Harry with a credit card will just plow ahead of you?"
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "Great fight ! The ground crew in Miami were so helpful"
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Cons: "Too tight."
Pros: "Seat was good and staff were pleasant and attentive."
Cons: "In-flight music selection could have been better."
Pros: "We got delayed 2 hours, we got very early to the airport, went to the gate, all the sudden they change the gate number and didn't tell nobody, we got delayed 2 hours and they didn't say nothing. we had perfect weather in NY so I don't understand the delay. The crew members were not friendly, the airplane was so old, my daughter called "the dinosaur" is the airplanes from the 70"s . This was my first time flying with this airline and I don't think Ill do it again. We were going to a wedding in Madrid and we miss it for the delayed."
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Cons: "Long delay"
Pros: "The smoothness of the ride"
Cons: "Boarding was rushed then we sat on plane for an hour before take off. Then movies i wanted to watch wouldnt work and crew was annoyed and not helpful. Food was ok... mashed potatoes would have been better as rice with chicken."
Cons: "Flight was cancelled and we were never notified!"
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "The flight attendants were very accommodating. One of the flight attendants encouraged me to take advantage of a seat that had more space so that I was more comfortable. Also when I casually talked about how I didn't get to eat before the flight she gave me two of the cinnamon crackers that are offered during the flight. This was very thoughtful and considerate of her. It was the little things and the attendants attention to detail that provided me an excellent experience."
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Cons: "There was no entertainment option available in the plane we flew in."
Pros: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Pros: "The crew did the best they could."
Cons: "The 767 is no longer feasible at the load factors that the airline is using for it. Although the seats had been re-furbished, the overhead space is completely unsuited for roll on luggage and so, can't even come close to accommodating the number of bags that are brought on to any flight close to capacity. I would think that it would be beneficial for American to waive the checked baggage fee on any 767 flight to keep from boarding delays due to lack of overhead space. Also, on this flight we had the added problem of a maintenance issue. The flight departure kept getting pushed back in 15 minute increments and there appeared to be a disturbing lack of knowledge of what needed to be done and the time it would take to finish the repair and more on the paperwork to release the plane. We were kept in cramped and uncomfortable circumstances for 3 hours for a 2.5 hour flight.. This was a bad experience."
Pros: "Crew was very professional and courteous. Our plane landed early which is a plus"
Cons: "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
Cons: "Paying extra for seating"
Pros: "Timeliness, and the cabin crew."
Pros: "Piglet did a great job, flying through and around storms. A smooth flight in stormy weather."
Cons: "Turned out the lights too early."
Cons: "Good service ! Window seat!"
Pros: "Clean and not much space but ok"
Cons: "No individual screen and no choices"
Cons: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
Airlines flying from New Bern to Asia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Bern to Asia
Masks required on board, masks provided on flights from New Bern to Asia
Social distancing seating
Middle seats unavailable to book on flights from New Bern to Asia
Testing for antibodies, testing for symptoms for flights from New Bern to Asia
Waiving of change fees. Search flexible flights from New Bern to Asia