High season | January |
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Easy trip, left on time. Very impressed. Great pilot who talked to us
Easy trip, left on time. Very impressed. Great pilot who talked to us
The flight was delayed to Charlotte, but we made up some time in the air, so I do not have big complaints.
the food choice of packaged chips and popcorn was utterly ridiculous for first class
Sometimes, it is difficult to figure out which seats is window, middle and isle.
a321 business class not up to transcontinental & international flight standards
Terrible. I did not like the delay without recourses to help passengers to get to their destinations. AA used to offer coupons for food and overnight accommodation, but not this time. The flight planning was terrible despite of all the current technology available; AA could have informed passengers better that the replacement flight is impossible today, instead of stringing passengers along for 6 hours before cancellation, so that passengers can make earlier alternative arrangements to get home.
Our flight left on time and we arrived a few minutes early. Great service!
I was not given the option to get on a different flight even though I was going to miss my connection due to weather delays (I did). When I called early in the morning, they said it wasn't delayed long enough; though I knew it would be by the time it was time for the flight ... it was and by that time it was too late. I wasn't given the option to pre-board with my toddler, and the food service was less than normal due to delays .... at least that's what the crew said.
Overall, I had a great flight on American Airlines. The only compliant that I have is that my gate changed 30 minutes before boarding the flight. This was annoying because I had a connection in Charlotte and it's a very big airport.
Everything was great except boarding for the flight from Charlotte to Raleigh and seating from New Orleans to Charlotte.