|Flights Arrive in||Cancun|
|Flights Depart from||North Carolina|
|Airlines||Aeromexico, Frontier, American Airlines, Spirit Airlines, United Airlines, JetBlue, Volaris, Delta, VivaAerobus, Air Canada, WestJet|
Cons: I wish I didn't have an almost 6 hour layover and that there was a personalized screen for this longer flight.
Pros: Very friendly and helpful crew
Cons: Getting seat assignments at front desk was confusing and a little hectic
Cons: Very happy, excellent!!
Cons: A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home.
Cons: Entertainment selection was mediocre.
Pros: Crew was very kind, very personable, and accommodating
Cons: The turbulence
Cons: The flight came in early which was great, but it Took 2 hours to get our luggage. Apparently there were not enough Frontier personnel.
Pros: Crew was super friendly.
Cons: It would be nice to offer non alcoholic beverages for free.
Pros: Loved the price
Cons: That you must pay for all drinks including water
Pros: Not much
Cons: Why did I have to pay so many fees
Pros: Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed
Cons: So many ways
Cons: When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat.
Cons: Flight time was changed twice
Pros: Food and entertainment were great
Cons: wish there was more legroom
Pros: Very good service
Pros: I like the fact that we actually got into the airport early because there was a tailwind about that that was it
Cons: if I had my earbuds which I forgot I would have been better because it wasn't noisy fight it was a full fight but it was uneventful really
Cons: 45 min for baggage to get to carousel
Cons: Spirit’ kiosk bag check is a waste of travelers’ time. Takes agent just as long to process—plus waiting in line a second time
Pros: Extra legroom is worth paying for.
Cons: They need to organize the lines for boarding better and the fact that they have constant delays in schedule makes the airline look bad and undesirable.
Pros: Crew was great flight was smooth
Cons: Seats weren’t that comfortable and tight
Pros: The crew was great. The seats, though cramped, were nice to have electronic device holders instead of built in screens.
Cons: The flight was 9 hours and they didn't provide any meals. That's ridiculous. When I fly with any other airline for over 7 hours I've always gotten 1 meal, if not 2. The food for purchase however, was very good. But they should not expect you to pay.
Pros: The 787 was spacious.
Cons: Plane was delayed on takeoff and landing.
Pros: The crew was nice despite challenging travel conditions
Cons: The flight was delayed 6 hours due to adverse weather conditions in SF and then LA. It was frustrating and tiring but the crew handled it well despite the adverse conditions and disgruntled passengers
Pros: Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight.
Cons: If I upgraded to first class!
Pros: Entertainment was very nice! Boarded on time
Pros: Crew was great Snacks were perfect Flight arrival was earlier Great experience
Cons: You need to teach those who make announcements how to properly speak and annunciate. They are terrible. They speak so fast that it is very very very difficult to understand.
Cons: Great Airline... Need more options to select in Complimemtarry Healthy Snacks ...
Cons: Deplaning indoors. It's ridiculous to deplane down stairs to outside element February in NY
Pros: Crew was kind and very helpful. Also, I found the seats to be comfortable and didn’t feel squished. There was plenty of leg room. Great experience overall. Thank you!
Cons: Absolutely nothing! Was a fantastic experience!!!!
Cons: Seats are large but hard Sell food. Nothing free.
Pros: It was on time. Crew was fine.
Cons: Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options.
Cons: I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage.
Pros: crew was friendly
Cons: Poor lack of food choices. No video or radio to listen to for 4 hour flight is unusual especially international flight.
Pros: The movie selection.
Cons: This was probably one of the worst flights I’ve ever had to deal with, the plane was 3 hours late causing me to miss my connection and having to buy a completely new flight. I’m very very displeased and they didn’t offer to help anyone get to gates with connections or for vouchers or refunds.
Cons: Being on time
Cons: Seats could’ve been assigned ahead of time
Cons: Boarding was a little confusing with seats not being assigned ahead of time
Pros: I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch
Cons: We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare
Pros: Early departure
Cons: Absolutely nothing
Cons: Was horrible
Cons: This was one of the worst overall flying experiences I’ve ever had. The flight was from Mexico City to Cabo, and i was supposed to take the flight with two friends. We were all later than we wanted to be due to the México City traffic. I arrived one hour before the flight and they arrived exactly 34 minutes before. I remember because we tracked it exactly on our phones as it was happening. When they got to the check in booth the attendant said they were too late to check in and they had to have gotten there 35 minutes before. I have checked the airline online policies and nowhere does it say that. It only says that they can refuse checkin after 30 minutes but I am positive they arrived before that. I will mention here that the plane was about 15 minutes late taking off. So, the airline enforced strict made up policies on its paying passengers and doesn’t uphold any sense of respect to them? The attendant also told my friends they would not get refunded and that the next flight wasn’t until the next night. We are going to Cabo for the weekend so obviously that was out of the question. So, I board the plane and realize why the attendant must have told my friends the plane was closed. There were no empty seats on the plane, which means that they must have given away seats to people on standby. I support this if its a last minute decision after the flight has closed AS IT IS ADVERTISED. Not a made up 5 minutes before. So I boarded and there was absolutely no service. None. The flight attendants came out once and made you pay for WATER. What kind of airline doesn’t at least give water??? I understand the appeal of budget airlines but honestly, this flight was over $200 which is not what I would call “budget” and the airline skimped on the most basic things— water, customer service, and any semblance of human decency. I am thoroughly disgusted with how horrible this airline has been for even a 1.5 hour flight and i plan to not only write as many horrible reviews as I can but to share this terrible experience with as many people as I can so they can avoid being victims to such inhuman treatment. Viva Aerobús should be ashamed to call themselves an airline and Kayak should be ashamed to allow them on their site.
Pros: Muy puntual ; atento el personal
Cons: Todo me gustó
Pros: There was a gluten free option for snacks! Thanks!
Cons: We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer.
Pros: Fast check in
Cons: The seat doesn't move back.
Pros: The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime.
Cons: Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food.
Pros: The boarding was good and effective, Entertainment was good.
Cons: The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked.
Pros: No food , no entertainment options .
Cons: Have the option to purchase food on a 5 hour flight .
Pros: The variety of food for purchase was nice!
Cons: THERE WAS NO WIFI ON A 6HR FLIGHT!!! omg its 2019. mind blown.
Pros: Aair Canada rouge seems to ne a plane for cattle. Too tight
Cons: Human space between seats
Pros: It was the last leg of my journey back home.
Cons: Not much more could be done on such a short flight.
Cons: Sat in Plus. Horrible service. No hot towels. Had to ask for 2nd drink and was refused a coffee and Baileys with at least an hour left in flight. No snacks offered or served. The attendant spent most of her flight hiding in her seat and reading a novel. Brutal!
Cons: Missed my connection
Pros: Arrived earlier than scheduled.
Pros: The wide variety options of movies/shows to watch.
Cons: The food wasn't the best
Cons: The layover was very long but Detroit is a very nice airport.
Pros: Crew was good
Cons: Had a 2 hour delay
Pros: New airplain . Got upgrade to Club premier
Cons: Get on time . Boarding process
Pros: Service and smooth flight
Cons: Champagne instead of tequila
Cons: We could have left on time, not an hour 1:35 hrs late. The passenger next to me could have taken a shower to kill the super strong body odor. My seat could have reclined and The entertainment could have worked. But none of there happened so it was a very uncomfortable flight.
Pros: We arrived slightly earlier than expected
Cons: Nickeling and diming sucks, stop selling credit cards, the boarding process was disorganized and chaotic
Pros: Crew was very kind, very personable, and accommodating
Cons: The turbulence
Pros: Crew was cool - seats were comfortable but
Cons: Not able to recline seats. Head rests did not have a cushion to pull around neck. AND - no charging stations for computers or phones - bad - looking elsewhere for my next flight. Come on, this is the charging age!
Pros: Quick boarding,
Cons: 45 minute delay.... not great
Pros: Crew was not as surly as usual.
Cons: I guess some padding on the seats is out of the question, so never mind.
Pros: The crew was good given the challenges of a delayed flight
Cons: They could have delivered on the most important aspect on-time arrival. I know that a mechanical issue delays such as tires however ongoing maintenance should prevent these delays. Your failure to deliver on your promise impacted my ability to deliver on mine.
Pros: Like clockwork. New plane.
Pros: Pilot had good sense of humor.
Cons: Entertainment system in wife’s seat didn’t work
Cons: To hot in the back of the plane
Cons: Awesome Customer Service
Pros: not much really, it brought me there.
Cons: seatings, been able to have water from staff not ice cubes. Never heard of an airline that make you pay for water...
Cons: Not much.
Pros: Seat doesn’t recline
Cons: Give at least a drink
Pros: Smooth, quick flight. Bags were out in record time. Overall, one of the best flight experiences I’ve had in a long time
Pros: The crew was very nice and the seat seemed more comfortable than another airline I was on.
Cons: Nothing. It was perfect. Smooth landing as well. Great pilots!
Pros: The seats on this airplane are very uncomfortable.
Cons: Flight left late, crew a bit unorganized seating passengers.
Pros: Nice crew.
Cons: Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed.
Pros: It got me from a to b
Cons: Being on time, better food service, entertainment usb plug for charging , seat comfort
Pros: Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay.
Cons: Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am.
Pros: Seats were spacious
Cons: United lies about baggage fees. When booking off of kayak, they charge to assign a seat and they charge to carry on or check your baggage. BAIT and SWITCH.
Pros: The ticket counter agent in New York was extremely helpful and nice
Cons: The flight crew was less than kind, almost mechanical With one flight attendant in particular was rude and unprofessional
Pros: Good leg room Love the deboarding process from the back
Pros: The crew was very friendly and attentive. I enjoyed the variety of entertainment offered as well.
Cons: A few more food options would be nice.
Cons: Jet blue is much better than United , United is total garbage
Pros: Loved the roomy seats
Cons: Sound system was low quality. Hard to here the movie.
Pros: It was a basic flight. Their check in system was down so they had to hand write boarding passes and baggage tags. They were professional and patient even when a customer started cursing because his bags could not be checked all the way to his final destination due to the computer issues.
Pros: Very friendly crew, plenty of drinks. Easy and organized boarding process
Cons: Free WiFi would be nice
Cons: Just good!
Pros: The crew was amazing
Cons: Not charge for the extra bag
Cons: Flight was delayed by traffic control in NYC. Instead of just informing passengers why the flight was delayed, they just ignored the passengers and made people queue
Pros: I like the fact that the flight was on time, and boarding was quick..
Cons: Everything was good. It’s was a nice travel... safety and puntual. I like that... the only things I think they may could be better is the airplane seat. And they don’t have television.
Cons: Stuardess told me the wrong time to be back to the gate and missed connecting flight
Pros: Low key atmosphere.
Cons: It was all fine.
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