Already mentioned the didorerly check in process. The crew were not aware that I pre-booked for snacks and paid for. They said I have to pay for snacks and drinks, when I showed the crew my boarding pass they said that the system was not updated with this information. Very strange excuse..
Cleanliness os Seats and surrounding areas. On time Departure and Arrival. No1 Budget Airline in India
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Cons: "An understanding and accommodation based on medical reasoning."
Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "Nothing"
Cons: "To avoid travelling by indigo would be better"
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "Could have been on time"
Cons: "Legspace for passengers"
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Good service"
Cons: "None"
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Cons: "Lost my luggage due to mistake at check in desk"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Pros: "Air hostess service and flight timings"
Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Cons: "Nothing to remark"
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Cons: "Delay from in DEL caused a missed connection."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Good crew, comfort & food."
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Pros: "Excellent condition and on time."
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Overall experience"
Cons: "Over expensive food"
Pros: "On time"
Cons: "Food choice"
Pros: "Clean and comfortable"
Cons: "No free snacks or food/drinks of any kind :("
Pros: "Good flight crew"
Cons: "No"
Cons: "Air India will reschedule your flight and offer no customer service support. Or, actually, they will disrespect you and willfully make things harder for you if you complain or try to rectify the situation. Staff are disinvested and management are incompetent. Avoid Air India if at all possible."
Cons: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
Pros: "Seriously speaking nothing!!"
Cons: "A lot of things really..but most of all be on time!"
Pros: "On boarding was very quick. I was happy to get a meal on a short flight."
Cons: "I do not recall any entertainment. The off boarding was slow."
Pros: "I liked the timeliness of the flight and early arrival."
Cons: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
Pros: "Me and my wife paid for extra legroom seats but was denied seating to our assigned seats because the staff printed the boarding pass with the wrong seat assignment in them. The head of ground crew told us that either we fly or we need to onboard the plane.."
Pros: "Food and timings."
Cons: "entertainment system was not working"
Pros: "Food was good."
Cons: "Delayed!!! We had to travel onwards to Indore and we didnt get started till 11.30pm We had to pay the cab driver extra because of this."
Pros: "Very good service, specious legroom in economy class, tasty food and helpful staff"
Cons: "Nothing much"
Cons: "My TV in my seat was not at all working and the crew was not able to help with any thing."
Pros: "Flight operated well on-time Boarding, check-in and baggage collection were smooth and well organized."
Cons: "- Non-functional in-flight entertainment system. - Milk based dessert served in the last run of flight was stale. - Edge of seat next to foot rest was broken, and its sharp edge chipped my foot - Food tray was so loose, I had to lift it from below to keep it level while eating food. - There was litter(spoon, empty bottle, tissue paper) next to my seat. - Flight was not clean."
Pros: "Crew are good . Food is okay not great not bad. They can certainly improve here . I travelled other airlines food is more delicious."
Cons: "More recent movies , news would be better. Staff needs to step up and inform travelers to form the lines . follow same standards as US. They need to control crowd more. Start having Discipline."
Pros: "None."
Cons: "Crew was not helpful to keep the baggage in cabin. She said it is not my duty. The movies are all 10 years old and none of South Indian movies updated. Bathrooms smell awful."
Pros: "Nothing"
Cons: "1. Entertainment box didn’t work and no response from crew. 2. No pillows and when asked for one, reply was there are no pillows. 3. No one comes with water and No water kept in the intermediate stations. 4. Overall, a horrible experience."
Pros: "Clean plan with extra seating space. Attendents were also very welcoming"
Pros: "Nothing at all"
Cons: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
Cons: "Entertainment system wasn't working. USB port was broken. Seat was not reclining."
Pros: "Boarding and baggage claim were extremely fast. The staff was very attentive, and we didn't get charged for checked bags."
Cons: "There were no entertainment options, but to be fair this was a short local flight and most airlines don't have entertainment options in smaller flights."
Cons: "our tv monitors didn't work in our both flights so we were not happy at all. food - side dishes are more than rice so food is not sufficient to even kids, forget about adults.. air hostess won't even greet to everyone. they kind of choose people"
Pros: "Professional and courteous staff. Lots of leg space. Food was OK not great not bad. Domestic leg of flights were on time."
Cons: "Seat cousion was so thin I could feel the metal underneath. One of the three media screen was not working so my daughter had no inflight entertainment system. It did not work even after resetting by the crew staff. IAD to DEL flight was delayed, missed my onward domestic flight. Support staff was indifferent and took 4 hr to sort the issue out. Horrible experience of that day at DEL with AI staff just giving run around. DEL- IAD flight was delayed departure and arrival by > hr."
Cons: "they didn't have kids food even though i requested, i have proof."
Cons: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Pros: "Non-stop flight from JFK to New Delhi is very convenient (especially leaving from JFK not Newark). Flight was only 15 min delay."
Cons: "Don't expect luxury on this flight. Dirty seats, continental breakfast not offered as advertised, curt staff, broken TV remote"
Cons: "Old planes need maintenance"
Cons: "In flight entertainment was broken, food served was poorly cooked, there was a delay in arrival following which I was put up in a horrible dusty hotel overnight that was far away from the airport."
Pros: "Nothing as change of aircraft took two hours and no facility to passengers was provided by the management . Lot of harassment to passengers especially to seniors ."
Cons: "My monitor for entertainment was not working at all. The flight attendant said he will reset it but it didn't work. Even my light didn't work. I was left doing nothing in the plane, neither watch entertainment on monitor nor read a book on a very long flight. This is a very poor service, I am considering not to fly on air India anymore."
Pros: "food"
Cons: "crew, seats"
Pros: "Flight was on time."
Cons: "Food was a problem.food was given very late."
Pros: "The crew in the plane was really professional. Even though The plane was delayed the crew in front of the gate kept us well informed and was really professional while doing so."
Cons: "It was a really short flight, so I didn't mind having no entertainment. The food quality could have been better"
Pros: "Liked everything"
Cons: "Liked everything"
Cons: "luggage transfer should be taken care in case of international to domestic transfer"
Pros: "Professional pilot, Direct flight ( less flying time)"
Cons: "Professionalism, crew, the airport manager Newyork, The food is no where stand in the international market. Lazy and old mentality of government based management overall from Head office to ground crew from every steps. As an Indian we want to see our Air line a five star."
Cons: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
Pros: "I really like the space and comfort of the flight, as well as the selection of entertainment."
Cons: "A good portion of the staff were friendly yet more could be desired from their charisma and availability."
Pros: "Boy oh boy, the meal on this flight was delicious - I wish I could have had this earlier in life!"
Cons: "The flight attendants in this particular flight made it a point to act coldly towards the people in economy - I don't care too much for that - a simple smile goes a long way, but there were none. The plane was doing "final call" for boarding 50 minutes prior to the departure time so we rushed to the gate. Once on the plane, we waited uncomfortably for roughly an hour before taking off."
Pros: "Nothing to complain about"
Cons: "Entertainment sucks. Looks like display from the 90s."
Pros: "Food."
Cons: "1. Less regional movies 2. Remote does not work. 3. System reset (never heard of) takes time 4. Crew does not show up when needed 5. Screen resolution is probably 70s style 6. Touch screen does not work 7. No hygeine - no socks or any sleeping aids like other airlines 8. With 15 hours floght, you expect at least some toileteries - tooth brush. Horrible that someone did not even think about it"
Cons: "Seats , crew and toilets"
Pros: "Nothing"
Cons: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
Pros: "Flight crew was attentive and served well in such as short flight. Likely food service is not suggested for such short flight. Save money on food and be more creative to serve passengers. I took Air India after a long while, as I got used to Emirates and Ethiad serving my home town Ahmadabad directly from SFO. This time I opted for Air India due to electronic ban on other flights. I paid attention to service by Air India, and I liked their service; they served with grace and attentive to passenger's needs."
Cons: "Food can be better served with a change in caterer who takes pride not just filling order old style, salad needs be taken out if it can not be preserved. Look for a better caterer. Let's look for a better menu. Don't just serve food because you have to. More needs to be explored if this is one necessary evil we need to provide for a short flight of one hour."
Pros: "timing. it was early"
Cons: "flight was too full"
Pros: "Flight timings"
Cons: "Poor in flight service quality"
Cons: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."
Pros: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
Cons: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
Cons: "This was a 16 hour flight with no in-flight entertainment! The least you all could have done is provide passengers with a wifi password. Extremely disappointed."
Pros: "Non stop"
Cons: "Broken seats Stinking bathrooms Spotty carpets Dirty upholstery on the seats Very rude service Dishonest management"
Pros: "Turbulence, higher than usual, lasting for an hour at a stretch. Plane dipped in altitude suddenly more than a handful of times. Plane was about to land at SFO, pilot suddenly decided not to, with sudden and accelerated plane movements. A kid next to me was thrown half a foot from the seat. Following this when the plane landed it was continuously 'wobbling'. This kind of piloting is not expected of a long distance passenger aircraft. Lost my trust in Air India as a safe flight. Will highly not recommend Air India to family and friends."